How to recover data from Promise VTrak E830f NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Promise VTrak E830f

Promise VTrak E830f NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from VTrak E830f.

How to recover data from NAS Promise VTrak E830f

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any specific network security measures to implement for safeguarding NAS Promise VTrak E830f devices against data loss?

Yes, there are several network security measures that can be implemented to safeguard NAS Promise VTrak E830f devices against data loss. Here are some recommendations:

  1. Use strong authentication: Implement strong passwords and enable two-factor authentication to prevent unauthorized access to the NAS device.
  2. Regularly update firmware: Keep the NAS device's firmware up to date to ensure that any security vulnerabilities are patched.
  3. Enable access control: Configure access control lists (ACLs) to restrict access to the NAS device only to authorized users or IP addresses.
  4. Implement encryption: Enable encryption for data stored on the NAS device to protect against unauthorized access in case of physical theft.
  5. Use secure protocols: Configure the NAS device to use secure protocols such as HTTPS or SSH for remote management and file transfers to prevent eavesdropping or tampering.
  6. Implement firewall rules: Set up firewall rules to restrict incoming and outgoing traffic to the NAS device, allowing only the necessary protocols and ports.
  7. Regular backups: Implement a regular backup strategy to ensure that data stored on the NAS device is backed up and can be recovered in case of data loss or device failure.
  8. Monitor and log activity: Enable logging and monitoring features on the NAS device to detect any suspicious activity or unauthorized access attempts.
  9. Disable unnecessary services: Disable any unnecessary services or features on the NAS device to reduce the attack surface and minimize potential vulnerabilities.
  10. Physical security: Ensure that the NAS device is physically secured in a locked room or cabinet to prevent unauthorized physical access.

It is recommended to consult the specific product documentation and security guidelines provided by the manufacturer for detailed instructions on implementing these security measures for the NAS Promise VTrak E830f devices.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS VTrak E830f can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise VTrak E830f. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

VTrak E830f has 24 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise VTrak E830f network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS VTrak E830f, feel free to leave a comment!
  • Dwayne Woods
    Dwayne Woods 8.09.2023 12:49 #
    How does data recovery from NAS Promise VTrak E830f differ from other storage devices?
    • Hetman Software
      Hetman Software 8.09.2023 13:00 #

      Data recovery from a NAS (Network Attached Storage) device like the Promise VTrak E830f can differ from other storage devices in a few ways:

      1. RAID Configuration: NAS devices typically use RAID (Redundant Array of Independent Disks) configurations for data redundancy and performance. The Promise VTrak E830f supports various RAID levels such as RAID 0, 1, 3, 5, 6, 10, 30, 50, and 60. Data recovery from a NAS with RAID involves reconstructing the data from multiple disks, which requires specialized knowledge and tools.
      2. File System: NAS devices often use different file systems than traditional storage devices. The Promise VTrak E830f supports file systems like NTFS, HFS+, and EXT3/4. Data recovery experts need to be familiar with these file systems to successfully recover data from the NAS device.
      3. Network Connectivity: NAS devices are connected to the network and accessed by multiple users simultaneously. This means that data recovery may require network-based techniques rather than direct physical access to the storage device. Recovery professionals may need to work remotely or connect to the NAS device over the network to perform the recovery.
      4. Specialized Recovery Tools: Data recovery from a NAS device like the Promise VTrak E830f may require specialized tools and software that can handle the specific RAID configurations and file systems used. These tools help in reconstructing the RAID arrays, recovering data from failed disks, and rebuilding the file system structures.
      5. Expertise and Experience: Due to the complexity involved in NAS data recovery, it is crucial to seek professional help from experienced data recovery specialists who have the knowledge and expertise in dealing with NAS devices. They can ensure the highest chances of successful recovery while minimizing the risk of further data loss.

      Overall, data recovery from a NAS device like the Promise VTrak E830f requires specialized knowledge, tools, and techniques to handle the unique aspects of NAS storage systems.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • What are the recommended methods for streaming audio files to the NAS Promise VTrak E830f?

    To stream audio files to the NAS Promise VTrak E830f, you can use the following methods:

    1. DLNA/UPnP: The NAS Promise VTrak E830f supports DLNA/UPnP protocols, which allow you to stream audio files to compatible devices on your network. You can use media server software like Plex, Serviio, or Twonky to set up a DLNA server on your NAS and then stream audio to DLNA-enabled devices.
    2. Network Shares: You can create network shares on the NAS and then access them from devices on your network. This method allows you to stream audio files directly from the NAS to media players or audio apps on your devices. You can use software like VLC, Kodi, or Windows Media Player to access and stream files from the network shares.
    3. Web-based streaming: The Promise VTrak E830f NAS has a web interface that allows you to access and manage your files. You can upload your audio files to the NAS and then use the web interface to stream them directly to your devices. This method is useful if you want to stream audio files from the NAS without using additional software or apps.
    4. FTP/SFTP: If you prefer a more manual approach, you can use FTP or SFTP to transfer audio files to the NAS and then stream them using compatible media players or apps. You will need an FTP/SFTP client on your devices to access and stream the files from the NAS.

    It's worth noting that the specific steps and software required may vary based on your network setup and the devices you are using to stream audio files. It is recommended to consult the user manual or documentation provided by Promise for detailed instructions on setting up and streaming audio files to the VTrak E830f NAS.

  • Are there any specific software or protocols that need to be used to ensure smooth streaming of audio files to the NAS Promise VTrak E830f?

    To ensure smooth streaming of audio files to the NAS Promise VTrak E830f, you do not necessarily need any specific software or protocols. However, using appropriate protocols and software can enhance the streaming experience. Here are a few recommendations:

    1. Network File Sharing Protocol: The NAS Promise VTrak E830f supports various file sharing protocols such as SMB (Server Message Block), NFS (Network File System), and AFP (Apple Filing Protocol). Ensure that the chosen protocol is compatible with your streaming devices and software.
    2. Media Server Software: Installing media server software on the NAS can improve streaming capabilities. Popular options include Plex Media Server, Emby, or Universal Media Server. These software solutions organize and transcode media files to optimize streaming to different devices.
    3. Network Infrastructure: Ensure that your network infrastructure supports high-speed data transfer. Use Gigabit Ethernet connections and ensure proper network configuration to minimize latency and maximize bandwidth for streaming.
    4. Transcoding Capabilities: If you plan to stream audio files to different devices with varying formats and codecs, consider using a media server software that supports transcoding. This feature converts the audio files into a compatible format for the streaming device, ensuring smooth playback.
    5. Quality of Service (QoS): If you have multiple devices accessing the NAS simultaneously, implementing Quality of Service settings on your network router can prioritize streaming traffic, minimizing interruptions or buffering.

    Remember to consult the NAS Promise VTrak E830f documentation and user manuals for specific configuration options and software compatibility.

  • What are the potential challenges or limitations in streaming audio files to the NAS Promise VTrak E830f, and how can they be overcome?

    There are several potential challenges or limitations in streaming audio files to the NAS Promise VTrak E830f, and they can be overcome through various methods:

    1. Bandwidth Limitations: The NAS may have limited network bandwidth, which can result in buffering or playback issues. To overcome this, ensure that the NAS is connected to a high-speed network, preferably a Gigabit Ethernet connection. Additionally, prioritize network traffic for streaming audio to allocate sufficient bandwidth for smooth playback.
    2. Storage Capacity: The NAS may have limited storage capacity, especially if it is being used for multiple purposes. If the audio files exceed the available storage, consider upgrading the NAS with additional hard drives or expanding the storage capacity using external storage devices.
    3. File Format Compatibility: The NAS may have limitations in terms of supported audio file formats. Ensure that the audio files are encoded in a format compatible with the NAS. If not, consider converting the files to a supported format using appropriate software or media converters.
    4. Network Latency: High network latency can cause delays or interruptions in audio streaming. Optimize the network infrastructure to minimize latency, such as using wired connections instead of wireless, ensuring proper network configuration, and reducing network congestion.
    5. Network Security: Streaming audio files to a NAS may raise security concerns, especially if accessed remotely. Implement appropriate security measures like enabling encryption, setting up a secure VPN connection, or using firewall rules to restrict access to authorized users.
    6. Network Stability: Unstable network connections can disrupt audio streaming. Ensure that the network infrastructure is stable and reliable, addressing any issues with routers, switches, or network cables. Consider using network monitoring tools to identify and resolve network stability issues.
    7. Software or Firmware Updates: Outdated NAS firmware or software can lead to compatibility issues or performance limitations. Regularly update the NAS firmware and associated software to ensure optimal performance and compatibility with streaming audio files.
    8. Concurrent Users: If multiple users are accessing the NAS simultaneously, it may impact the streaming performance. Limit the number of concurrent users or prioritize streaming traffic to ensure a smooth audio streaming experience.

    By addressing these potential challenges through network optimization, storage expansion, format conversion, security measures, and regular maintenance, the streaming of audio files to the NAS Promise VTrak E830f can be improved and overcome any limitations.

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