How to Access Files on a RAID Disk When NAS Promise VTrak E830fS is Not Available: Practical Steps

If the ⭐ NAS isn't working, access RAID disk files by connecting them to a PC, configuring RAID settings, and using recovery tools.

How to Access Files on a RAID Disk When NAS Promise VTrak E830fS is Not Available: Practical Steps

Promise VTrak E830fS NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from VTrak E830fS.

How to Access Files on a RAID Disk When NAS Promise VTrak E830fS is Not Available: Practical Steps

RAID Recovery™ 2.6
Recover data from damaged RAID arrays inaccessible from a computer.
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Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can utilizing redundant network connections or link aggregation protocols mitigate data loss risks for NAS Promise VTrak E830fS devices?

Yes, utilizing redundant network connections or link aggregation protocols can help mitigate data loss risks for NAS Promise VTrak E830fS devices.

By using redundant network connections, you can establish multiple connections between the NAS device and the network infrastructure. This redundancy ensures that if one network connection fails, the NAS device can still communicate with the network through the other connection. This helps to minimize the risk of data loss due to network connectivity issues.

Link aggregation protocols, such as Link Aggregation Control Protocol (LACP) or Static Link Aggregation, allow you to combine multiple network connections into a single logical link. This aggregated link provides increased bandwidth and redundancy. If one of the network connections fails, the traffic is automatically rerouted through the remaining connections, ensuring continuous data access and reducing the risk of data loss.

By implementing redundant network connections or link aggregation protocols, you can enhance the reliability and availability of the NAS Promise VTrak E830fS devices, minimizing the potential impact of network failures on data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS VTrak E830fS can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise VTrak E830fS. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

VTrak E830fS has 24 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise VTrak E830fS network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS VTrak E830fS, feel free to leave a comment!
  • Ebenezer Cheney
    Ebenezer Cheney 8.09.2023 07:40 #
    Is it possible to recover data from a NAS Promise VTrak E830fS device that has been physically damaged by a fall or impact?
    • Hetman Software
      Hetman Software 8.09.2023 08:00 #

      Recovering data from a physically damaged NAS device is a complex task and the success of data recovery depends on the extent of the damage. In the case of a fall or impact, there is a possibility that the internal components of the NAS, such as hard drives or other storage media, may have been damaged.

      To recover data from a physically damaged NAS device, you should consider contacting a professional data recovery service. These services have specialized tools and expertise to handle such situations. They can assess the damage, repair or replace any faulty components, and attempt to recover the data from the device.

      It is important to note that data recovery from physically damaged devices can be expensive and there is no guarantee of success. Therefore, it is always recommended to regularly backup important data to prevent potential loss in case of accidents or hardware failures.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the necessary steps to connect an IP camera to a NAS Promise VTrak E830fS?

    To connect an IP camera to a NAS Promise VTrak E830fS, you need to follow these steps:

    1. Ensure that the IP camera and the NAS are on the same network.
    2. Connect the IP camera to the network using an Ethernet cable or through a wireless connection.
    3. Configure the IP camera's network settings, including assigning it a static IP address if necessary.
    4. Access the NAS Promise VTrak E830fS's web interface by typing its IP address in a web browser.
    5. Log in to the NAS using the administrator credentials.
    6. In the NAS web interface, go to the "Storage" or "Storage Manager" section.
    7. Create a new shared folder on the NAS where the IP camera recordings will be stored.
    8. Configure the permissions and access rights for the shared folder.
    9. In the IP camera's settings, specify the NAS's IP address and the shared folder name as the destination for the recorded footage.
    10. Test the connection by initiating a recording on the IP camera and verifying that the footage is being saved to the NAS.
    11. Monitor the storage space on the NAS to ensure it has enough capacity for the recorded footage.
    12. Set up any additional features or settings on the NAS or IP camera as required, such as motion detection or scheduled recording.

    Note: The specific steps may vary slightly depending on the IP camera brand and model, as well as the NAS software interface. It is recommended to consult the user manuals or documentation provided by the respective manufacturers for detailed instructions.

  • What are the supported protocols and configurations for connecting an IP camera to a NAS Promise VTrak E830fS?

    The NAS Promise VTrak E830fS supports several protocols and configurations for connecting an IP camera. Some of the commonly supported protocols and configurations include:

    1. Network File System (NFS): The NAS device can be configured to support NFS, allowing the IP camera to directly access and store video files on the NAS.
    2. Server Message Block (SMB): The NAS device can also be configured to support SMB, which is a file sharing protocol commonly used in Windows environments. IP cameras can connect to the NAS and save video files using SMB.
    3. iSCSI: The VTrak E830fS can be configured as an iSCSI target, allowing IP cameras to connect to it using the iSCSI protocol. This enables direct block-level access to the storage, making it suitable for high-performance applications.
    4. FTP/SFTP: The NAS device may support FTP (File Transfer Protocol) or SFTP (Secure File Transfer Protocol) for IP cameras to transfer video files to the NAS over the network.
    5. WebDAV: Some NAS devices support WebDAV (Web Distributed Authoring and Versioning) protocol, which allows IP cameras to access and store video files on the NAS using HTTP or HTTPS.

    It is important to note that the specific protocols and configurations supported by the NAS may vary depending on the model and firmware version. It is recommended to consult the product documentation or contact the manufacturer's support for detailed information about the supported protocols and configurations for connecting IP cameras to the NAS Promise VTrak E830fS.

  • Are there any specific settings or configurations that need to be done on the IP camera or the NAS Promise VTrak E830fS for successful connection and data storage?

    Yes, there are certain settings and configurations that need to be done on both the IP camera and the NAS Promise VTrak E830fS for successful connection and data storage. Here are some key steps to consider:

    IP Camera Configuration:

    • Assign a static IP address to the IP camera within the same network range as the NAS.
    • Configure the camera to use the correct network protocol (e.g., TCP/IP) and port number.
    • Set up the desired video resolution, frame rate, and compression settings on the camera.
    • Enable any necessary authentication or encryption settings for secure communication.

    NAS Configuration:

    • Connect the NAS to the network and ensure it has a unique static IP address within the network range.
    • Configure the network settings, including gateway and DNS server addresses.
    • Create a shared folder on the NAS to store the IP camera footage.
    • Set up user accounts and access permissions for the shared folder.
    • Configure RAID settings if using multiple hard drives for data redundancy.
    • Enable any necessary protocols such as NFS, SMB/CIFS, or FTP for data access.

    Network Configuration:

    • Ensure that the IP camera and the NAS are connected to the same network switch or router.
    • Confirm that the network has sufficient bandwidth to handle the camera's video stream.
    • Set up port forwarding or virtual server settings on the router if accessing the camera remotely.

    Camera Recording Configuration:

    • Configure the IP camera to send video footage to the NAS by specifying the NAS's IP address and the shared folder path.
    • Set up recording schedules or motion detection settings on the camera to determine when to start/stop recording.

    Testing and Troubleshooting:

    • Verify the connectivity between the IP camera and the NAS by pinging their IP addresses.
    • Test the recording functionality by manually triggering recording or checking if it starts based on the configured schedule or motion detection.
    • Monitor the storage usage on the NAS to ensure sufficient space is available for video storage.
    • Check the NAS's logs or event notifications for any potential issues or errors.

    It is important to consult the user manuals or documentation provided by the manufacturers of the IP camera and the NAS for detailed instructions on configuring these devices.

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