Practical Steps for Accessing RAID Disk Files When NAS Promise VTrak J5910s is Not Working

For RAID disk file access without a ⭐ NAS, connect to a PC, ensure RAID settings match, and use recovery software for data retrieval.

Practical Steps for Accessing RAID Disk Files When NAS Promise VTrak J5910s is Not Working

Promise VTrak J5910s NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from VTrak J5910s.

Practical Steps for Accessing RAID Disk Files When NAS Promise VTrak J5910s is Not Working

RAID Recovery™ 2.6
Recover data from damaged RAID arrays inaccessible from a computer.
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Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can regular performance monitoring and optimization help in preventing data loss on NAS Promise VTrak J5910s devices?

Regular performance monitoring and optimization can help in preventing data loss on NAS Promise VTrak J5910s devices in several ways:

  1. Early detection of issues: Performance monitoring allows you to identify any performance degradation or anomalies in the NAS device. By regularly monitoring performance metrics such as I/O throughput, latency, and error rates, you can detect potential issues before they escalate and cause data loss.
  2. Proactive maintenance: Optimization techniques like load balancing, cache tuning, and RAID configuration optimization can help ensure that the NAS device is functioning optimally. Regular monitoring helps you identify areas that need improvement and allows you to proactively address them, reducing the risk of data loss due to hardware or software failures.
  3. Capacity planning: Monitoring the storage capacity utilization of the NAS device helps you anticipate when the storage is nearing its limit. By regularly assessing storage usage trends and planning for additional capacity in advance, you can prevent data loss due to insufficient storage space.
  4. Backup and replication monitoring: Regular monitoring of backup and replication processes ensures that critical data is being properly backed up and replicated to secondary storage or off-site locations. This helps safeguard against data loss caused by accidental deletion, hardware failures, or natural disasters.
  5. Identifying security vulnerabilities: Performance monitoring can also help identify any security vulnerabilities or suspicious activities on the NAS device. By monitoring network traffic, access logs, and authentication attempts, you can detect and mitigate potential security breaches that could result in data loss or unauthorized access.

In summary, regular performance monitoring and optimization of NAS Promise VTrak J5910s devices help in early detection of issues, proactive maintenance, capacity planning, backup and replication monitoring, and identifying security vulnerabilities, all of which contribute to preventing data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS VTrak J5910s can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise VTrak J5910s. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

VTrak J5910s has 60 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise VTrak J5910s network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS VTrak J5910s, feel free to leave a comment!
  • Gilbert Seymour-Conway
    Gilbert Seymour-Conway 8.09.2023 16:48 #
    Is it possible to recover data from a NAS Promise VTrak J5910s device that has been affected by a power supply or voltage fluctuation issue?
    • Hetman Software
      Hetman Software 8.09.2023 17:00 #

      It is possible to recover data from a NAS Promise VTrak J5910s device that has been affected by a power supply or voltage fluctuation issue, but it can be a complex process. Here are a few steps you can take:

      1. Power off the device: If you haven't already, it's important to turn off the NAS device immediately to prevent further damage.
      2. Assess the damage: Check if the power supply or voltage fluctuation has caused any physical damage to the device. Look for burnt components, melted parts, or any other visible signs of damage. If you notice any, it may require professional help for repair.
      3. Replace the power supply: If the power supply unit is damaged, you can try replacing it with a new one of the same specifications. Make sure to use a compatible power supply to avoid further issues.
      4. Test the device: After replacing the power supply, power on the device and check if it boots up properly. If it does, you may be able to access your data as usual. However, if the device doesn't turn on or encounters any errors, further troubleshooting may be required.
      5. Seek professional help: If you are unable to recover the data on your own, it is recommended to contact a professional data recovery service. They have specialized tools and expertise to recover data from damaged NAS devices. Be sure to choose a reputable and experienced data recovery service.

      Remember, in any data recovery scenario, it's crucial to avoid further attempts that may worsen the situation. If the data stored on the NAS device is critical, it's best to consult with professionals who can provide the necessary guidance and assistance.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • How does the NAS Promise VTrak J5910s enhance the functionality and performance of a smart home system?

    The NAS Promise VTrak J5910s can enhance the functionality and performance of a smart home system in several ways:

    1. Storage Capacity: The VTrak J5910s provides a large storage capacity, allowing the smart home system to store and manage a vast amount of data. This is particularly useful for systems that generate a significant amount of data, such as security cameras, media streaming, or home automation logs.
    2. Data Accessibility: With its high-speed connectivity options, such as Thunderbolt and Fibre Channel, the VTrak J5910s ensures quick and reliable access to data. This enables smart home devices to retrieve and process information faster, resulting in quicker response times for automated actions and improved overall system performance.
    3. Data Protection: The VTrak J5910s offers advanced data protection features like RAID configurations, snapshot capabilities, and replication. These features help safeguard the smart home system's data against hardware failures, accidental deletions, or other data loss scenarios. This ensures data integrity and minimizes downtime, which is crucial for maintaining the uninterrupted operation of a smart home.
    4. Scalability: The VTrak J5910s is designed to be highly scalable, allowing for easy expansion of storage capacity as the smart home system grows. This flexibility ensures that the system can accommodate additional devices, sensors, or functionalities without compromising performance or storage limitations.
    5. Centralized Management: The VTrak J5910s can be centrally managed through a user-friendly interface, simplifying the administration of the smart home system's storage infrastructure. This centralized management allows for efficient configuration, monitoring, and maintenance of the storage solution, saving time and effort for the system administrator.

    Overall, the NAS Promise VTrak J5910s enhances the functionality and performance of a smart home system by providing ample storage capacity, fast data accessibility, data protection, scalability, and centralized management capabilities. These features contribute to a more efficient and reliable smart home experience for users.

  • What specific features and capabilities does the NAS Promise VTrak J5910s offer that make it an ideal storage solution for a smart home setup?

    The NAS Promise VTrak J5910s offers several features and capabilities that make it an ideal storage solution for a smart home setup:

    1. High storage capacity: The VTrak J5910s supports up to 192TB of storage, allowing you to store a vast amount of data from your smart home devices, including security cameras, smart thermostats, and smart appliances.
    2. Scalability: The storage capacity of the VTrak J5910s can be easily expanded by adding additional drive enclosures, providing the flexibility to accommodate future growth in your smart home setup.
    3. High performance: The VTrak J5910s utilizes high-speed SAS (Serial Attached SCSI) interfaces and RAID technology to deliver fast data transfer rates, ensuring smooth operation and quick access to your smart home data.
    4. Redundancy and data protection: The VTrak J5910s supports various RAID levels, including RAID 6, which offers dual parity protection, ensuring that your data remains safe even in the event of multiple drive failures.
    5. Data management and organization: The NAS supports advanced data management features such as thin provisioning, snapshots, and remote replication. These features allow you to efficiently manage and organize your smart home data, create backups, and replicate data to remote locations for additional redundancy.
    6. High availability: The VTrak J5910s supports redundant power supplies and cooling fans, minimizing the risk of downtime due to hardware failures. It also offers features like failover and multipathing, ensuring continuous access to your smart home data.
    7. Easy integration and compatibility: The VTrak J5910s is compatible with various operating systems and protocols commonly used in smart home setups, including SMB/CIFS, NFS, iSCSI, and FTP. This allows easy integration with your existing smart home devices and applications.
    8. Management and monitoring: The VTrak J5910s comes with a user-friendly management interface that allows you to easily configure and monitor your storage system. It also supports SNMP (Simple Network Management Protocol) for integration with network management systems.

    Overall, the NAS Promise VTrak J5910s offers a combination of high storage capacity, performance, data protection, scalability, and ease of management, making it an ideal storage solution for storing and managing the data generated by smart home devices.

  • Can you provide examples of how the NAS Promise VTrak J5910s can be integrated into a smart home system to enhance data management, security, and accessibility?

    Certainly! The NAS Promise VTrak J5910s can be integrated into a smart home system to enhance data management, security, and accessibility in several ways. Here are a few examples:

    1. Centralized Data Storage: The VTrak J5910s can act as a central storage solution for all smart home devices, including security cameras, smart thermostats, and entertainment systems. This allows for easy access and management of data from multiple devices in one place.
    2. Data Backup and Redundancy: With the VTrak J5910s, you can set up automatic backups of all smart home device data, ensuring that important information is not lost in case of device failure or data corruption. This provides an extra layer of security and peace of mind.
    3. Enhanced Security: The VTrak J5910s supports various security features such as user access controls, encryption, and RAID configurations. By integrating it into a smart home system, you can secure sensitive data and prevent unauthorized access to your smart home devices and their data.
    4. Remote Access and Monitoring: The VTrak J5910s can be accessed remotely, allowing you to monitor and manage your smart home system from anywhere. You can check security camera footage, control smart devices, and access important data even when you are away from home.
    5. Scalability and Expandability: As your smart home system grows, the VTrak J5910s can easily accommodate additional storage needs. You can expand its storage capacity by adding more hard drives or by connecting additional VTrak units, ensuring that your data management capabilities can keep up with your evolving smart home system.

    Overall, integrating the NAS Promise VTrak J5910s into a smart home system offers centralized data management, enhanced security, easy accessibility, and scalability, making it an excellent choice for smart homeowners.

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