How to recover data from Promise VTrak J610s NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Promise VTrak J610s

Promise VTrak J610s NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from VTrak J610s.

How to recover data from NAS Promise VTrak J610s

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any recommended practices for off-site backup storage to prevent complete data loss in the event of a disaster?

Yes, there are several recommended practices for off-site backup storage to prevent complete data loss in the event of a disaster. Here are some of them:

  1. Regular backups: Ensure that you perform regular backups of your data to the off-site storage. This can be done daily, weekly, or as per your organization's requirements.
  2. Redundancy: Maintain multiple copies of your backups in different off-site locations. This ensures that even if one location is affected by a disaster, you still have access to your data from another location.
  3. Encryption: Encrypt your backup data before storing it off-site. This adds an extra layer of security and protects your data from unauthorized access.
  4. Test your backups: Periodically test your backups to ensure they are working correctly and can be restored when needed. This helps identify any issues or errors in the backup process.
  5. Choose a secure off-site location: Select a reliable and secure off-site storage location. It should be geographically distant from your primary site to minimize the risk of both locations being affected by the same disaster.
  6. Use reputable backup providers: If you are using third-party backup providers, choose reputable and trusted providers who have a proven track record of data protection and security.
  7. Implement a disaster recovery plan: Develop a comprehensive disaster recovery plan that outlines the steps to be taken in the event of a disaster. This should include the process for retrieving and restoring data from the off-site backup storage.
  8. Regularly update your backup strategy: Review and update your backup strategy periodically to ensure it aligns with your organization's changing needs and technological advancements.

Remember, off-site backup storage is an essential component of a robust data protection strategy, and implementing these recommended practices can help mitigate the risk of complete data loss during a disaster.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS VTrak J610s can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise VTrak J610s. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

VTrak J610s has 16 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise VTrak J610s network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS VTrak J610s, feel free to leave a comment!
  • Cameron Blackmore
    Cameron Blackmore 8.09.2023 14:43 #
    Can data recovery from a NAS Promise VTrak J610s device be performed if there are issues with the firmware or device settings?
    • Hetman Software
      Hetman Software 8.09.2023 15:59 #

      Yes, data recovery from a NAS Promise VTrak J610s device can be performed even if there are issues with the firmware or device settings. However, it may require the expertise of a professional data recovery service. These services have specialized tools and techniques to recover data from various storage devices, including NAS devices.

      If there are firmware or device setting issues, the data recovery service will typically start by troubleshooting and resolving those issues to regain access to the data. They may attempt to repair or update the firmware, fix any configuration problems, or bypass the problematic settings.

      Once the device is operational, the data recovery service will employ various methods to retrieve the data from the NAS device. This can involve extracting the hard drives from the device and connecting them to specialized recovery equipment, or using software tools to access and recover the data directly from the NAS device.

      It's important to note that data recovery from a NAS device can be a complex process, and success is not guaranteed in all cases. It's always recommended to seek professional assistance from a reputable data recovery service to maximize the chances of successful recovery.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • What are the necessary steps to connect the NAS Promise VTrak J610s to a router?

    To connect the NAS Promise VTrak J610s to a router, you can follow these necessary steps:

    1. Ensure that you have all the required cables and accessories. You will need an Ethernet cable (usually provided with the NAS), a power cable, and a router with available Ethernet ports.
    2. Position the Promise VTrak J610s near the router, ensuring that it is within reach of both power and Ethernet connections.
    3. Connect one end of the Ethernet cable to the Ethernet port on the Promise VTrak J610s. The port is usually labeled "Ethernet" or "LAN."
    4. Connect the other end of the Ethernet cable to an available Ethernet port on your router. The ports are typically labeled with numbers or "LAN."
    5. Plug in the power cable into the power socket on the Promise VTrak J610s, and then connect the other end to a power outlet.
    6. Power on the Promise VTrak J610s by pressing the power button or flipping the switch.
    7. Wait for the NAS to boot up. This process may take a few minutes.
    8. Once the NAS is booted up, it should automatically obtain an IP address from the router using DHCP. You can check the router's connected devices list or use the NAS management software to find the IP address assigned to the NAS.
    9. Open a web browser on a computer connected to the same network as the NAS.
    10. Enter the IP address of the NAS into the address bar of the web browser and press Enter.
    11. You should now be able to access the NAS management interface through the web browser. From here, you can configure various settings, create storage volumes, and set up user accounts.

    Note: The specific steps may vary slightly depending on the model and firmware version of the NAS Promise VTrak J610s. It's always recommended to refer to the user manual or documentation provided by Promise Technology for detailed instructions specific to your device.

  • What are the benefits of connecting the NAS Promise VTrak J610s to a router instead of directly to a computer?

    There are several benefits of connecting the NAS Promise VTrak J610s to a router instead of directly to a computer:

    1. Network Sharing: By connecting the NAS to a router, multiple devices on the network can access the storage simultaneously. This allows for easy file sharing and collaboration among different users or devices.
    2. Centralized Storage: The NAS acts as a central storage location for all connected devices. This means that files can be accessed and shared from any device connected to the network, providing a convenient and unified storage solution.
    3. Scalability: Connecting the NAS to a router allows for easy scalability. As the storage needs grow, additional NAS devices can be added to the network, providing more storage capacity without the need to directly connect to individual computers.
    4. Remote Access: Many NAS devices, including the Promise VTrak J610s, offer remote access capabilities. By connecting the NAS to a router, users can access their files and data from anywhere with an internet connection, enhancing productivity and flexibility.
    5. Backup and Data Protection: NAS devices often come with built-in backup features, such as RAID configurations or automatic backup software. By connecting the NAS to a router, backups can be scheduled and performed automatically, ensuring data protection and minimizing the risk of data loss.
    6. Enhanced Performance: Connecting the NAS to a router allows for faster data transfer speeds and better performance. With a Gigabit Ethernet connection, the NAS can take advantage of the network's high bandwidth, resulting in faster file transfers and improved access times.

    Overall, connecting the NAS Promise VTrak J610s to a router provides a more versatile, scalable, and convenient storage solution compared to direct connection to a single computer.

  • Are there any specific router settings or configurations required to ensure a successful connection between the NAS Promise VTrak J610s and the router?

    Yes, there are specific router settings and configurations required to ensure a successful connection between the NAS Promise VTrak J610s and the router. Here are some important settings to consider:

    1. IP Address: Assign a static IP address to the NAS device to ensure it remains accessible on the network. This can be done either on the NAS device itself or through the router's DHCP reservation feature.
    2. Port Forwarding: If you want to access the NAS device remotely over the internet, you may need to set up port forwarding on the router. This allows incoming connections to be directed to the NAS device's IP address and specific ports.
    3. Firewall Rules: Make sure the router's firewall allows incoming and outgoing connections to the NAS device. You may need to create specific rules or open ports to enable the desired network traffic.
    4. Network Speed and Duplex Settings: Ensure that the router and NAS device are both set to the appropriate network speed (e.g., 1Gbps) and duplex mode (e.g., full duplex) to avoid any connectivity issues.
    5. Network Protocol: Verify that the NAS device and router are using compatible network protocols, such as TCP/IP, for communication.
    6. VLAN Configuration: If you have a VLAN (Virtual Local Area Network) setup on your network, ensure that the NAS device is connected to the correct VLAN and that the router allows communication between the VLANs.
    7. DNS Settings: Configure the DNS (Domain Name System) settings on the NAS device and router to ensure proper name resolution and access to network resources.
    8. Network Security: Implement appropriate security measures on the router, such as enabling WPA2 encryption, strong passwords, and disabling unnecessary services, to protect the NAS device and network from unauthorized access.

    It is recommended to consult the NAS Promise VTrak J610s user manual or contact their support for specific configuration instructions based on your network setup and requirements.

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