Accessing RAID Disk Files When NAS Promise VTrak M610i is Not Responsive: Practical Steps

Has your NAS Promise VTrak M610i suddenly lost its network drive and you’re unsure what to do next? Did the RAID array collapse, making your files inaccessible? Is the device throwing errors during startup? Perhaps you accidentally rebuilt the RAID array or several hard drives failed at the same time?

Accessing RAID Disk Files When NAS Promise VTrak M610i is Not Responsive: Practical Steps

Promise VTrak M610i NAS Data Recovery in 2025

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from an VTrak M610i. We’ll walk through the most common causes of failure and demonstrate proven methods to restore files from a lost or degraded RAID array.

Accessing RAID Disk Files When NAS Promise VTrak M610i is Not Responsive: Practical Steps

RAID Recovery™ 2.8
Recover data from damaged RAID arrays inaccessible from a computer.
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Why Regular Data Recovery Tools Can’t Restore Files from RAID

Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.

This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.

Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like Promise often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.

Can natural disasters such as floods or fires result in data loss for NAS Promise VTrak M610i devices?

Yes, natural disasters such as floods or fires can result in data loss for NAS Promise VTrak M610i devices. These devices are physical storage systems that can be damaged or destroyed if exposed to extreme environmental conditions. In the event of a flood or fire, the device may become submerged in water or exposed to high temperatures, leading to hardware failure and data loss. It is always recommended to have proper backup and disaster recovery measures in place to protect against such events.

How to Remove Hard Disks from Your NAS and Connect Them to a PC

Although the NAS VTrak M610i can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:

  1. Power off the NAS and disconnect it from the power source.

    WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.

  2. Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.

  3. Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.

  4. Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Step-by-Step Data Recovery with Hetman RAID Recovery

Hetman Raid Recovery

This program restores data from damaged RAID arrays and is fully compatible with Promise VTrak M610i. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

VTrak M610i has 16 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

How to Safely Recover Data from Disk Images

This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:

  • Overwriting during the recovery process;
  • Additional data loss caused by bad sectors;
  • User errors.

To create a disk image, follow these steps:

  1. Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.

  2. In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.

  3. When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

    Hetman RAID Recovery: Image Creation Wizard
  4. Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

    Hetman RAID Recovery: Choose a disk or save the image via FTP

Where Are the User’s Files Actually Stored?

The Promise VTrak M610i network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

RAID Recovery Software: Detailed Comparison

Product Operating system RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows, Linux, MacOS Yes, over 100 controllers FAT, exFAT, NTFS, ReFS, APFS, HFS+, Ext4, Ext3, Ext2, ReiserFS, Btrfs, VMFS, Hikvision, XFS, UFS, ZFS Yes Yes Yes
DiskInternals RAID Recovery Windows Yes, over 10 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS VTrak M610i, feel free to leave a comment!
  • Ealdwulf Dalton
    Ealdwulf Dalton 8.09.2023 17:55 #
    Can data recovery from a NAS Promise VTrak M610i device be performed if there are issues with the storage drive or media errors?
    • Hetman Software
      Hetman Software 8.09.2023 19:00 #

      Yes, data recovery from a NAS Promise VTrak M610i device can be performed even if there are issues with the storage drive or media errors. However, it is important to note that data recovery can be a complex and specialized process, and it is recommended to seek the assistance of professional data recovery services with experience in dealing with NAS devices.

      These professionals will have the necessary tools and expertise to diagnose and address issues with the storage drive or media errors. They may need to perform tasks such as repairing the drive, replacing faulty components, or using specialized software and techniques to recover the data.

      It is crucial to avoid attempting DIY data recovery methods or using generic data recovery software, as these can potentially worsen the situation and lead to permanent data loss.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • How does the NAS Promise VTrak M610i enhance the gaming experience on game consoles?

    The NAS Promise VTrak M610i enhances the gaming experience on game consoles by providing additional storage capacity and improved performance.

    1. Increased Storage Capacity: The VTrak M610i offers a large storage capacity, allowing gamers to store more games, downloadable content, and media files. This eliminates the need to constantly delete old games to make space for new ones, providing a seamless gaming experience.
    2. Faster Loading Times: The VTrak M610i utilizes high-speed storage interfaces such as Thunderbolt or Fibre Channel, enabling faster data transfer rates. This results in reduced loading times for games, allowing gamers to jump into their favorite titles quicker and enjoy a seamless gaming experience.
    3. Reliable Data Protection: The VTrak M610i offers RAID protection, which ensures that game data is safe and secure. In case of a hard drive failure, the RAID technology allows for data recovery without losing any game progress or saved files.
    4. Networked Storage: The VTrak M610i can be connected to the game console via a network, providing shared storage for multiple consoles. This allows gamers to access their game libraries from any console within the network, making it convenient to switch between consoles without transferring game data.
    5. Media Streaming: With the VTrak M610i, gamers can store and stream media content, such as movies and music, directly to their game consoles. This eliminates the need for separate media players and enhances the overall entertainment experience.

    Overall, the NAS Promise VTrak M610i enhances the gaming experience on game consoles by providing ample storage capacity, faster loading times, reliable data protection, networked storage, and media streaming capabilities.

  • What are the key features and specifications of the NAS Promise VTrak M610i that make it suitable for game console storage?

    The NAS Promise VTrak M610i is a storage solution designed for game console storage. Some key features and specifications that make it suitable for this purpose are:

    1. High storage capacity: The VTrak M610i offers high storage capacity, with support for up to 24 hard drives. This allows gamers to store a large number of games, downloadable content, and media files.
    2. High-speed connectivity: The device supports high-speed connectivity options such as Thunderbolt 3 and 10Gb Ethernet. This ensures fast data transfer rates, reducing loading times and improving gameplay performance.
    3. RAID support: The VTrak M610i supports various RAID configurations, including RAID 0, 1, 5, 6, and 10. This allows for data redundancy and increased performance, ensuring that game data is protected and accessible even in case of drive failures.
    4. Scalability: The device offers scalability options, allowing users to easily expand storage capacity as their gaming library grows. Additional hard drives can be added to the existing setup without disrupting the system.
    5. Data protection and security: The VTrak M610i provides features like snapshot and volume copy, which enable users to create backup copies of their game data. It also supports encryption for added security, ensuring that sensitive game data remains protected.
    6. Easy management: The device comes with a user-friendly management interface that allows for easy configuration and monitoring of the storage system. This makes it convenient for gamers to set up and manage their storage solution.
    7. Compatibility: The VTrak M610i is compatible with various game consoles, including PlayStation, Xbox, and Nintendo consoles. It can be seamlessly integrated into the gaming setup, providing additional storage without any compatibility issues.

    Overall, the high storage capacity, fast connectivity, RAID support, scalability, data protection, and compatibility of the NAS Promise VTrak M610i make it a suitable storage solution for game consoles.

  • Can the NAS Promise VTrak M610i be easily integrated with popular game consoles, and what are the advantages of using this storage solution over traditional options?

    The NAS Promise VTrak M610i is primarily designed for enterprise storage solutions and may not be easily integrated with popular game consoles out of the box. Game consoles typically have specific requirements and compatibility limitations when it comes to external storage devices.

    However, if the game console supports network-attached storage (NAS) protocols such as SMB or NFS, you may be able to connect the VTrak M610i to the console by configuring it as a NAS device. This would require some technical knowledge and setup.

    As for the advantages of using the VTrak M610i over traditional storage options, here are a few:

    1. Scalability: The VTrak M610i offers scalability options, allowing you to expand storage capacity as your needs grow. This can be particularly useful for gaming consoles that require large amounts of storage for game installations and updates.
    2. High-performance: The VTrak M610i is designed to deliver high-performance storage, with support for technologies like RAID (redundant array of independent disks) for data redundancy and improved read/write speeds. This can result in faster load times and smoother gameplay.
    3. Data protection: The VTrak M610i offers various data protection features such as RAID levels, snapshot capabilities, and replication options. These features help safeguard your game data against hardware failures or accidental deletion.
    4. Centralized storage: By using the VTrak M610i, you can centralize your game data storage, making it easier to manage and access your games from multiple consoles or devices. This can be beneficial if you have multiple game consoles or if you frequently switch between consoles.

    Overall, while the VTrak M610i may not be specifically designed for integration with game consoles, it can still offer advantages in terms of scalability, performance, data protection, and centralized storage.