How to recover data from Promise VTrak M610i NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Promise VTrak M610i

Promise VTrak M610i NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from VTrak M610i.

How to recover data from NAS Promise VTrak M610i

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can natural disasters such as floods or fires result in data loss for NAS Promise VTrak M610i devices?

Yes, natural disasters such as floods or fires can result in data loss for NAS Promise VTrak M610i devices. These devices are physical storage systems that can be damaged or destroyed if exposed to extreme environmental conditions. In the event of a flood or fire, the device may become submerged in water or exposed to high temperatures, leading to hardware failure and data loss. It is always recommended to have proper backup and disaster recovery measures in place to protect against such events.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS VTrak M610i can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise VTrak M610i. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

VTrak M610i has 16 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise VTrak M610i network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS VTrak M610i, feel free to leave a comment!
  • Ealdwulf Dalton
    Ealdwulf Dalton 8.09.2023 17:55 #
    Can data recovery from a NAS Promise VTrak M610i device be performed if there are issues with the storage drive or media errors?
    • Hetman Software
      Hetman Software 8.09.2023 19:00 #

      Yes, data recovery from a NAS Promise VTrak M610i device can be performed even if there are issues with the storage drive or media errors. However, it is important to note that data recovery can be a complex and specialized process, and it is recommended to seek the assistance of professional data recovery services with experience in dealing with NAS devices.

      These professionals will have the necessary tools and expertise to diagnose and address issues with the storage drive or media errors. They may need to perform tasks such as repairing the drive, replacing faulty components, or using specialized software and techniques to recover the data.

      It is crucial to avoid attempting DIY data recovery methods or using generic data recovery software, as these can potentially worsen the situation and lead to permanent data loss.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • How does the NAS Promise VTrak M610i enhance the gaming experience on game consoles?

    The NAS Promise VTrak M610i enhances the gaming experience on game consoles by providing additional storage capacity and improved performance.

    1. Increased Storage Capacity: The VTrak M610i offers a large storage capacity, allowing gamers to store more games, downloadable content, and media files. This eliminates the need to constantly delete old games to make space for new ones, providing a seamless gaming experience.
    2. Faster Loading Times: The VTrak M610i utilizes high-speed storage interfaces such as Thunderbolt or Fibre Channel, enabling faster data transfer rates. This results in reduced loading times for games, allowing gamers to jump into their favorite titles quicker and enjoy a seamless gaming experience.
    3. Reliable Data Protection: The VTrak M610i offers RAID protection, which ensures that game data is safe and secure. In case of a hard drive failure, the RAID technology allows for data recovery without losing any game progress or saved files.
    4. Networked Storage: The VTrak M610i can be connected to the game console via a network, providing shared storage for multiple consoles. This allows gamers to access their game libraries from any console within the network, making it convenient to switch between consoles without transferring game data.
    5. Media Streaming: With the VTrak M610i, gamers can store and stream media content, such as movies and music, directly to their game consoles. This eliminates the need for separate media players and enhances the overall entertainment experience.

    Overall, the NAS Promise VTrak M610i enhances the gaming experience on game consoles by providing ample storage capacity, faster loading times, reliable data protection, networked storage, and media streaming capabilities.

  • What are the key features and specifications of the NAS Promise VTrak M610i that make it suitable for game console storage?

    The NAS Promise VTrak M610i is a storage solution designed for game console storage. Some key features and specifications that make it suitable for this purpose are:

    1. High storage capacity: The VTrak M610i offers high storage capacity, with support for up to 24 hard drives. This allows gamers to store a large number of games, downloadable content, and media files.
    2. High-speed connectivity: The device supports high-speed connectivity options such as Thunderbolt 3 and 10Gb Ethernet. This ensures fast data transfer rates, reducing loading times and improving gameplay performance.
    3. RAID support: The VTrak M610i supports various RAID configurations, including RAID 0, 1, 5, 6, and 10. This allows for data redundancy and increased performance, ensuring that game data is protected and accessible even in case of drive failures.
    4. Scalability: The device offers scalability options, allowing users to easily expand storage capacity as their gaming library grows. Additional hard drives can be added to the existing setup without disrupting the system.
    5. Data protection and security: The VTrak M610i provides features like snapshot and volume copy, which enable users to create backup copies of their game data. It also supports encryption for added security, ensuring that sensitive game data remains protected.
    6. Easy management: The device comes with a user-friendly management interface that allows for easy configuration and monitoring of the storage system. This makes it convenient for gamers to set up and manage their storage solution.
    7. Compatibility: The VTrak M610i is compatible with various game consoles, including PlayStation, Xbox, and Nintendo consoles. It can be seamlessly integrated into the gaming setup, providing additional storage without any compatibility issues.

    Overall, the high storage capacity, fast connectivity, RAID support, scalability, data protection, and compatibility of the NAS Promise VTrak M610i make it a suitable storage solution for game consoles.

  • Can the NAS Promise VTrak M610i be easily integrated with popular game consoles, and what are the advantages of using this storage solution over traditional options?

    The NAS Promise VTrak M610i is primarily designed for enterprise storage solutions and may not be easily integrated with popular game consoles out of the box. Game consoles typically have specific requirements and compatibility limitations when it comes to external storage devices.

    However, if the game console supports network-attached storage (NAS) protocols such as SMB or NFS, you may be able to connect the VTrak M610i to the console by configuring it as a NAS device. This would require some technical knowledge and setup.

    As for the advantages of using the VTrak M610i over traditional storage options, here are a few:

    1. Scalability: The VTrak M610i offers scalability options, allowing you to expand storage capacity as your needs grow. This can be particularly useful for gaming consoles that require large amounts of storage for game installations and updates.
    2. High-performance: The VTrak M610i is designed to deliver high-performance storage, with support for technologies like RAID (redundant array of independent disks) for data redundancy and improved read/write speeds. This can result in faster load times and smoother gameplay.
    3. Data protection: The VTrak M610i offers various data protection features such as RAID levels, snapshot capabilities, and replication options. These features help safeguard your game data against hardware failures or accidental deletion.
    4. Centralized storage: By using the VTrak M610i, you can centralize your game data storage, making it easier to manage and access your games from multiple consoles or devices. This can be beneficial if you have multiple game consoles or if you frequently switch between consoles.

    Overall, while the VTrak M610i may not be specifically designed for integration with game consoles, it can still offer advantages in terms of scalability, performance, data protection, and centralized storage.

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