How to recover data from Promise VTrak M610p NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Promise VTrak M610p

Promise VTrak M610p NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from VTrak M610p.

How to recover data from NAS Promise VTrak M610p

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any recommended practices for regular testing and validation of data backups to prevent potential loss on NAS Promise VTrak M610p devices?

Yes, there are recommended practices for regular testing and validation of data backups on NAS Promise VTrak M610p devices. Here are some best practices to prevent potential loss:

  1. Establish a backup schedule: Set up a regular backup schedule that suits your organization's needs. This could be daily, weekly, or monthly backups depending on the frequency of data changes.
  2. Use multiple backup methods: Employ multiple backup methods to ensure redundancy. This can include both local backups and offsite backups to cloud storage or another physical location.
  3. Perform regular backup tests: Regularly test the backup process to ensure that backups are being performed correctly and that data can be restored successfully. This should include testing both the backup creation and restoration processes.
  4. Verify backup integrity: Regularly verify the integrity of the backup data to ensure that it hasn't been corrupted or compromised. This can be done by using backup verification tools or performing test restores.
  5. Monitor backup status: Continuously monitor the backup status to identify any potential issues or failures. This can be done through the NAS Promise VTrak M610p device's management interface or through dedicated backup monitoring software.
  6. Document and review backup procedures: Document the backup procedures and regularly review them to ensure they are up to date and align with the organization's data protection policies.
  7. Implement a disaster recovery plan: Develop a comprehensive disaster recovery plan that outlines the steps to be taken in the event of data loss. This should include the process for restoring data from backups stored on the NAS Promise VTrak M610p devices.

By following these recommended practices, you can minimize the risk of potential data loss on NAS Promise VTrak M610p devices and ensure that your backups are reliable and effective.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS VTrak M610p can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise VTrak M610p. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

VTrak M610p has 16 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise VTrak M610p network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS VTrak M610p, feel free to leave a comment!
  • Chance Travis
    Chance Travis 8.09.2023 20:47 #
    Can data recovery from a NAS Promise VTrak M610p device be performed if there are issues with the firmware or device settings?
    • Hetman Software
      Hetman Software 8.09.2023 21:00 #

      Yes, data recovery from a NAS Promise VTrak M610p device can still be performed even if there are issues with the firmware or device settings. In such cases, the recovery process typically involves accessing the underlying storage system directly and bypassing the NAS firmware.

      Professional data recovery services can assist in recovering data from a faulty NAS device by using specialized hardware and software tools. They can directly access the drives within the NAS and recover the data even if the firmware or device settings are corrupted or inaccessible.

      It is important to note that data recovery from a NAS device can be a complex process and should be performed by experienced professionals to minimize the risk of further data loss.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the basic features of the Promise VTrak M610p NAS?

    The Promise VTrak M610p NAS (Network Attached Storage) offers several basic features, including:

    1. High Performance: The M610p is designed to deliver high-speed data transfer rates, making it suitable for demanding applications and workloads.
    2. Scalability: It supports up to 60 hard drives, allowing for massive storage capacity that can be expanded as needed.
    3. RAID Support: The NAS supports various RAID levels (including RAID 0, 1, 5, 6, and 10) for data redundancy and protection against drive failures.
    4. Multi-Protocol Support: It supports multiple protocols such as NFS, CIFS, AFP, and iSCSI, enabling seamless integration with different operating systems and environments.
    5. Data Protection: The M610p offers advanced data protection features like snapshot and replication, ensuring data integrity and disaster recovery capabilities.
    6. High Availability: It provides redundant components (power supplies, fans, and controllers) to minimize downtime and ensure continuous operation.
    7. Management and Monitoring: The NAS comes with a comprehensive management interface that allows users to configure, monitor, and manage the storage system easily.
    8. Data Encryption: It supports hardware-based AES 256-bit encryption, ensuring data security and privacy.
    9. Flexibility: The M610p offers flexible connectivity options, including multiple Ethernet ports and support for Fibre Channel connectivity.
    10. Virtualization Support: It is compatible with virtualization platforms like VMware, Microsoft Hyper-V, and Citrix XenServer, allowing for efficient storage utilization in virtualized environments.
  • How does the Promise VTrak M610p NAS ensure data protection and security?

    The Promise VTrak M610p NAS ensures data protection and security through several features and mechanisms. Some of the key aspects include:

    1. RAID Protection: The NAS supports various RAID levels, such as RAID 0, 1, 5, 6, 10, 50, and 60, which provide redundancy and fault tolerance. This protects data against drive failures and allows for seamless data recovery.
    2. Snapshot and Replication: The NAS offers snapshot capabilities, allowing users to take point-in-time copies of data. These snapshots can be replicated to another location, providing an additional layer of data protection and disaster recovery.
    3. Encryption: The VTrak M610p supports hardware-based AES-256 encryption. This feature ensures that data stored on the NAS is encrypted and protected from unauthorized access, even if the physical drives are stolen or compromised.
    4. Access Control: The NAS supports comprehensive access control mechanisms, including user and group-based permissions. Administrators can define fine-grained access controls, restricting access to specific files or folders, ensuring that only authorized users can access sensitive data.
    5. Authentication: The NAS supports various authentication protocols, such as LDAP, Active Directory, and local user authentication. This enables integration with existing authentication systems, ensuring that only authenticated users can access the NAS.
    6. Anti-virus Integration: The NAS can be integrated with third-party anti-virus software, allowing for real-time scanning and protection against malware and viruses.
    7. Data Integrity: The VTrak M610p NAS includes features like data scrubbing and checksum verification, which help detect and correct data corruption or bit errors. This ensures the integrity of stored data and protects against silent data corruption.
    8. Physical Security: The NAS is designed with physical security features like lockable drive trays and chassis, preventing unauthorized physical access to the drives and ensuring the safety of the data.

    Overall, the Promise VTrak M610p NAS combines various data protection and security features to safeguard data from drive failures, unauthorized access, data corruption, and other potential threats.

  • Can you provide some examples of the advanced management features offered by the Promise VTrak M610p NAS?

    Yes, here are some examples of the advanced management features offered by the Promise VTrak M610p NAS:

    1. Advanced RAID management: The VTrak M610p NAS supports various RAID levels, including RAID 0, 1, 5, 6, 10, 50, and 60. It offers advanced RAID management features such as online RAID capacity expansion, RAID level migration, and RAID group roaming.
    2. Dynamic Pooling: This feature allows you to create multiple storage pools and allocate capacity dynamically based on your needs. It enables efficient utilization of storage resources and allows for easy expansion or contraction of storage pools without disrupting data access.
    3. Thin Provisioning: The VTrak M610p NAS supports thin provisioning, which allows you to allocate storage capacity on-demand rather than pre-allocating it. This helps optimize storage utilization by eliminating the need to allocate the full capacity upfront.
    4. Snapshot and Replication: The NAS offers advanced snapshot and replication capabilities, allowing you to create point-in-time copies of data for data protection and recovery purposes. You can schedule automatic snapshots and replicate them to remote locations for offsite backup.
    5. High Availability (HA): The VTrak M610p NAS supports HA configurations, ensuring high availability and minimizing downtime. It provides redundant components, including power supplies, fans, and controllers, to eliminate single points of failure.
    6. Storage Virtualization: This feature allows you to aggregate multiple storage systems into a single virtualized pool, simplifying management and improving resource utilization. It enables seamless expansion and migration of data across different storage systems.
    7. Advanced Security: The NAS offers robust security features such as AES 256-bit volume-based encryption, role-based access control (RBAC), and Active Directory integration. These features help protect data from unauthorized access and ensure compliance with security standards.
    8. Monitoring and Reporting: The VTrak M610p NAS provides comprehensive monitoring and reporting capabilities. It allows you to monitor system health, performance metrics, and capacity utilization. You can generate detailed reports and receive alerts for proactive management and troubleshooting.

    These are just a few examples of the advanced management features offered by the Promise VTrak M610p NAS. The device provides a wide range of capabilities to meet the needs of enterprise storage environments.

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