Practical Steps for Accessing Files on a RAID Disk When NAS Promise VTrak M610p is Not Accessible

Contents

• Why Regular Data Recovery Tools Can’t Restore Files from RAID
• Key Information About the NAS Promise VTrak M610p
• How to Remove Hard Disks from Your NAS and Connect Them to a PC
  • Step-by-Step Data Recovery with Hetman RAID Recovery
  • How to Safely Recover Data from Disk Images
  • Where Are the User’s Files Actually Stored?
  • RAID Recovery Software: Detailed Comparison

Why Regular Data Recovery Tools Can’t Restore Files from RAID

Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.

This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.

Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like Promise often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.

Are there any recommended practices for regular testing and validation of data backups to prevent potential loss on NAS Promise VTrak M610p devices?

Yes, there are recommended practices for regular testing and validation of data backups on NAS Promise VTrak M610p devices. Here are some best practices to prevent potential loss:

1. Establish a backup schedule: Set up a regular backup schedule that suits your organization's needs. This could be daily, weekly, or monthly backups depending on the frequency of data changes.
2. Use multiple backup methods: Employ multiple backup methods to ensure redundancy. This can include both local backups and offsite backups to cloud storage or another physical location.
3. Perform regular backup tests: Regularly test the backup process to ensure that backups are being performed correctly and that data can be restored successfully. This should include testing both the backup creation and restoration processes.
4. Verify backup integrity: Regularly verify the integrity of the backup data to ensure that it hasn't been corrupted or compromised. This can be done by using backup verification tools or performing test restores.
5. Monitor backup status: Continuously monitor the backup status to identify any potential issues or failures. This can be done through the NAS Promise VTrak M610p device's management interface or through dedicated backup monitoring software.
6. Document and review backup procedures: Document the backup procedures and regularly review them to ensure they are up to date and align with the organization's data protection policies.
7. Implement a disaster recovery plan: Develop a comprehensive disaster recovery plan that outlines the steps to be taken in the event of data loss. This should include the process for restoring data from backups stored on the NAS Promise VTrak M610p devices.

By following these recommended practices, you can minimize the risk of potential data loss on NAS Promise VTrak M610p devices and ensure that your backups are reliable and effective.

How to Remove Hard Disks from Your NAS and Connect Them to a PC

Although the NAS VTrak M610p can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:

1. Power off the NAS and disconnect it from the power source.

   WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.

2. Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.

3. Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.

4. Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.

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   How to Order Remote Data Recovery

Step-by-Step Data Recovery with Hetman RAID Recovery

This program restores data from damaged RAID arrays and is fully compatible with Promise VTrak M610p. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.

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How to recover data from a Promise

VTrak M610p has 16 HDD slots, and it supports the following array types:

• RAID 0;
• RAID 1;
• RAID 1E;
• RAID 3;
• RAID 5;
• RAID 6;
• RAID 30;
• RAID 50;
• RAID 60;
• JBOD;

NAS supports:

• exFAT, VFAT, FAT 12 / 16 / 32;
• NTFS / ReFS;
• APFS / HFS+;
• Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
• VMFS / HikvisionFS;

How to Safely Recover Data from Disk Images

This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:

• Overwriting during the recovery process;
• Additional data loss caused by bad sectors;
• User errors.

To create a disk image, follow these steps:

1. Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.

2. In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.

3. When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

   

4. Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

   

Where Are the User’s Files Actually Stored?

The Promise VTrak M610p network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

RAID Recovery Software: Detailed Comparison