Recovery Tips for Mechanical and Logical Failures in NAS QNAP NMP-1000 RAID Arrays

Contents

• Why Regular Data Recovery Tools Can’t Restore Files from RAID
• Key Information About the NAS QNAP NMP-1000
• How to Remove Hard Disks from Your NAS and Connect Them to a PC
  • Step-by-Step Data Recovery with Hetman RAID Recovery
  • How to Safely Recover Data from Disk Images
  • Where Are the User’s Files Actually Stored?
  • RAID Recovery Software: Detailed Comparison

Why Regular Data Recovery Tools Can’t Restore Files from RAID

Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.

This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.

Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like QNAP often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.

How can hardware failure lead to data loss in NAS QNAP NMP-1000 devices?

Hardware failure in NAS QNAP NMP-1000 devices can lead to data loss in several ways:

1. Hard Drive Failure: The most common hardware failure in NAS devices is hard drive failure. If one or more hard drives fail in a RAID configuration, it can result in data loss. The data stored on the failed drive(s) may become inaccessible, and if there is no redundancy or backup in place, the data may be permanently lost.
2. Power Supply Failure: A faulty power supply can cause sudden power outages or fluctuations, which can lead to data corruption or damage to the NAS device. If the NAS is not properly shut down during a power failure, it can result in data loss or file system corruption.
3. Network Interface Failure: If the network interface card (NIC) or network port on the NAS device fails, it can prevent the device from connecting to the network. This can result in data loss if the NAS is unable to synchronize or backup data to remote locations or if it cannot be accessed remotely.
4. Controller or Motherboard Failure: The failure of the controller or motherboard in the NAS device can cause the entire system to malfunction. This can result in data loss if the device is unable to boot up or if the data stored on the internal storage cannot be accessed.
5. Firmware or Software Corruption: Hardware failures can sometimes cause firmware or software corruption in the NAS device. This can lead to data loss if the corrupted firmware or software affects the file system or the ability to access and retrieve data.

To mitigate the risk of data loss due to hardware failure, it is important to implement proper backup strategies, such as regular backups to external storage or cloud services. RAID configurations with redundancy can also help protect against data loss from hard drive failures. Additionally, keeping the firmware and software up to date, and using reliable power sources, can reduce the chances of hardware-related data loss.

How to Remove Hard Disks from Your NAS and Connect Them to a PC

Although the NAS NMP-1000 can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:

1. Power off the NAS and disconnect it from the power source.

   WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.

2. Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.

3. Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.

4. Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.

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   How to Order Remote Data Recovery

Step-by-Step Data Recovery with Hetman RAID Recovery

This program restores data from damaged RAID arrays and is fully compatible with QNAP NMP-1000. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.

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How to recover data from a QNAP

NMP-1000 has 1 HDD slots, and it supports the following array types:

• Q-RAID 1;

NAS supports:

• FAT32 (External Disk Only);
• NTFS (External Disk Only);
• HFS+ (External Disk Read Only);

How to Safely Recover Data from Disk Images

This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:

• Overwriting during the recovery process;
• Additional data loss caused by bad sectors;
• User errors.

To create a disk image, follow these steps:

1. Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.

2. In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.

3. When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

   

4. Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

   

Where Are the User’s Files Actually Stored?

The QNAP NMP-1000 network-attached storage keeps QTS (QuTS hero) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

RAID Recovery Software: Detailed Comparison