Recovery Techniques for Mechanical and Logical Failures in NAS QNAP TR-002 RAID Arrays

Has your NAS QNAP TR-002 suddenly lost its network drive and you’re unsure what to do next? Did the RAID array collapse, making your files inaccessible? Is the device throwing errors during startup? Perhaps you accidentally rebuilt the RAID array or several hard drives failed at the same time?

Recovery Techniques for Mechanical and Logical Failures in NAS QNAP TR-002 RAID Arrays

QNAP TR-002 NAS Data Recovery in 2025

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from an TR-002. We’ll walk through the most common causes of failure and demonstrate proven methods to restore files from a lost or degraded RAID array.

Recovery Techniques for Mechanical and Logical Failures in NAS QNAP TR-002 RAID Arrays

RAID Recovery™ 2.8
Recover data from damaged RAID arrays inaccessible from a computer.
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Why Regular Data Recovery Tools Can’t Restore Files from RAID

Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.

This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.

Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like QNAP often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.

Can natural disasters such as floods or fires result in data loss for NAS QNAP TR-002 devices?

Yes, natural disasters such as floods or fires can potentially result in data loss for NAS QNAP TR-002 devices. These devices are physical storage devices that are susceptible to damage from water, fire, or other destructive elements. If the device is directly exposed to water or fire, it can cause irreversible damage to the hardware components, leading to data loss. Additionally, power surges or electrical failures caused by natural disasters can also damage the device and result in data loss. It is important to take appropriate precautions such as keeping the device in a safe and secure location and regularly backing up the data to minimize the risk of data loss in such situations.

How to Remove Hard Disks from Your NAS and Connect Them to a PC

Although the NAS TR-002 can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:

  1. Power off the NAS and disconnect it from the power source.

    WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.

  2. Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.

  3. Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.

  4. Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Step-by-Step Data Recovery with Hetman RAID Recovery

Hetman Raid Recovery

This program restores data from damaged RAID arrays and is fully compatible with QNAP TR-002. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.

Go to view
How to recover data from a QNAP

How to recover data from a QNAP

TR-002 has 2 HDD slots, and it supports the following array types:

  • RAID 1;

NAS supports:

  • ZFS;
  • EXT4;
  • EXT3;
  • exFAT;
  • FAT32 (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

How to Safely Recover Data from Disk Images

This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:

  • Overwriting during the recovery process;
  • Additional data loss caused by bad sectors;
  • User errors.

To create a disk image, follow these steps:

  1. Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.

  2. In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.

  3. When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

    Hetman RAID Recovery: Image Creation Wizard
  4. Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

    Hetman RAID Recovery: Choose a disk or save the image via FTP

Where Are the User’s Files Actually Stored?

The QNAP TR-002 network-attached storage keeps QTS (QuTS hero) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

RAID Recovery Software: Detailed Comparison

Product Operating system RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows, Linux, MacOS Yes, over 100 controllers FAT, exFAT, NTFS, ReFS, APFS, HFS+, Ext4, Ext3, Ext2, ReiserFS, Btrfs, VMFS, Hikvision, XFS, UFS, ZFS Yes Yes Yes
DiskInternals RAID Recovery Windows Yes, over 10 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS TR-002, feel free to leave a comment!
  • Roman Blanchfield
    Roman Blanchfield 18.09.2023 15:52 #
    Will data recovery from a NAS QNAP TR-002 device be successful if the device was damaged by water or fire?
    • Hetman Software
      Hetman Software 18.09.2023 15:59 #

      The success of data recovery from a water or fire-damaged NAS QNAP TR-002 device depends on the extent of the damage. In general, water and fire can cause severe damage to electronic devices, including NAS devices. Water can lead to corrosion and short circuits, while fire can melt or burn the internal components.

      If the damage is minimal and limited to the external casing, there may be a chance of successful data recovery. In such cases, the device can be disassembled, and the hard drives can be removed and connected to a compatible computer or another NAS device to recover the data.

      However, if the water or fire damage is extensive and has affected the internal components, data recovery becomes more challenging. In such cases, it is recommended to contact a professional data recovery service that specializes in handling water or fire-damaged devices. These experts have specialized equipment and techniques to recover data from severely damaged devices.

      It is important to note that the success of data recovery cannot be guaranteed in all cases, especially if the damage is severe. It is always recommended to regularly back up important data to multiple locations to minimize the risk of data loss in case of unforeseen events like water or fire damage.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What is SSH and why is it important for network security?

    SSH stands for Secure Shell. It is a cryptographic network protocol that provides a secure way to access and manage remote devices over an unsecured network.

    SSH is important for network security for several reasons:

    1. Encryption: SSH encrypts all data transmitted between the client and the server, including passwords, commands, and files. This ensures that sensitive information cannot be intercepted or read by unauthorized parties.
    2. Authentication: SSH uses various authentication methods, such as passwords, public key cryptography, or two-factor authentication, to verify the identity of the client connecting to the server. This prevents unauthorized access to the network.
    3. Secure Remote Access: SSH allows administrators to securely access and manage remote devices, such as servers or routers, from anywhere in the world. It establishes a secure channel over an untrusted network, preventing eavesdropping or tampering of the communication.
    4. Port Forwarding: SSH supports port forwarding, which allows users to securely tunnel connections between local and remote machines. This can be useful for accessing services or resources on a remote network, without exposing them directly to the internet.
    5. Secure File Transfer: SSH includes secure file transfer capabilities, allowing users to securely transfer files between local and remote systems. This ensures the confidentiality and integrity of the transferred data.

    Overall, SSH plays a crucial role in network security by providing encrypted communication, strong authentication, and secure remote access, thereby protecting sensitive information and preventing unauthorized access to network resources.

  • How does the NAS QNAP TR-002 utilize SSH protocol to enhance data transfer and remote access?

    The QNAP TR-002 NAS utilizes the SSH (Secure Shell) protocol to enhance data transfer and remote access in the following ways:

    1. Secure Data Transfer: SSH protocol provides a secure channel for transferring data between the NAS and remote devices. It encrypts the data during transmission, ensuring that it cannot be intercepted or tampered with by unauthorized users.
    2. Remote Access: SSH allows users to remotely access the QNAP TR-002 NAS using a secure command-line interface (CLI). This enables users to manage and configure the NAS from anywhere with an internet connection, enhancing convenience and flexibility.
    3. Authentication and Encryption: SSH protocol uses public-key cryptography to authenticate the remote device and the NAS. It ensures that only authorized users can access the NAS and perform administrative tasks. Additionally, SSH encrypts the data exchanged between the remote device and the NAS, protecting it from eavesdropping and unauthorized access.
    4. Secure File Transfers: The SSH protocol supports secure file transfer protocols like SCP (Secure Copy) and SFTP (SSH File Transfer Protocol). These protocols allow users to securely transfer files between the NAS and remote devices, ensuring data integrity and confidentiality.
    5. Tunneling and Port Forwarding: SSH protocol enables tunneling and port forwarding, which allows users to securely access services running on the NAS through an encrypted connection. This feature is especially useful for accessing web-based applications, remote desktop services, or other network services hosted on the NAS.

    Overall, the utilization of SSH protocol in the QNAP TR-002 NAS enhances data transfer and remote access by providing secure communication, authentication, encryption, and various features like secure file transfers and tunneling.

  • Can you explain the specific features and benefits of SSH implementation in the QNAP TR-002 NAS device?

    The QNAP TR-002 NAS device supports SSH (Secure Shell) implementation, which offers several features and benefits:

    1. Secure Remote Access: SSH provides a secure encrypted connection between a client and the TR-002 NAS device. It allows users to remotely access and manage the NAS device's files, settings, and services securely over the network.
    2. Encrypted Data Transfer: With SSH, all data transferred between the client and the NAS device is encrypted, ensuring confidentiality and preventing unauthorized access or eavesdropping. This is particularly important when accessing sensitive or confidential files.
    3. Authentication and Access Control: SSH implements strong authentication methods, such as public-key cryptography, password authentication, or two-factor authentication, to verify the identity of the remote user. This prevents unauthorized access and enhances security.
    4. Command-Line Interface (CLI): SSH provides a command-line interface to interact with the NAS device. This allows advanced users or administrators to execute powerful commands, scripts, and perform system-level tasks efficiently.
    5. Secure File Transfer: SSH supports secure file transfer protocols, such as SFTP (SSH File Transfer Protocol) or SCP (Secure Copy), enabling users to securely transfer files between the client and the NAS device. This ensures data integrity and prevents tampering during file transfers.
    6. Secure Remote Management: SSH allows administrators to remotely manage the TR-002 NAS device without physically accessing it. They can perform various administrative tasks, configure settings, monitor system status, and troubleshoot issues securely from any location.
    7. Firewall-Friendly: SSH uses a single port (typically port 22) for communication, making it firewall-friendly. This simplifies network configuration and ensures SSH access is not blocked by firewalls or routers.
    8. Open Standard: SSH is an open standard protocol widely used across different platforms and operating systems. It is supported by various SSH clients and can be easily integrated into existing network infrastructure.

    Overall, the SSH implementation in the QNAP TR-002 NAS device provides secure remote access, encrypted data transfer, authentication, powerful CLI, secure file transfer, remote management capabilities, and compatibility with existing systems, ensuring the confidentiality and integrity of data and enhancing overall system security.