How to recover data from QNAP TR-002 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS QNAP TR-002

QNAP TR-002 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from TR-002.

How to recover data from NAS QNAP TR-002

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like QNAP also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can natural disasters such as floods or fires result in data loss for NAS QNAP TR-002 devices?

Yes, natural disasters such as floods or fires can potentially result in data loss for NAS QNAP TR-002 devices. These devices are physical storage devices that are susceptible to damage from water, fire, or other destructive elements. If the device is directly exposed to water or fire, it can cause irreversible damage to the hardware components, leading to data loss. Additionally, power surges or electrical failures caused by natural disasters can also damage the device and result in data loss. It is important to take appropriate precautions such as keeping the device in a safe and secure location and regularly backing up the data to minimize the risk of data loss in such situations.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS TR-002 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with QNAP TR-002. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

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How to recover data from a QNAP

How to recover data from a QNAP

TR-002 has 2 HDD slots, and it supports the following array types:

  • RAID 1;

NAS supports:

  • ZFS;
  • EXT4;
  • EXT3;
  • exFAT;
  • FAT32 (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The QNAP TR-002 network-attached storage keeps QTS (QuTS hero) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS TR-002, feel free to leave a comment!
  • Roman Blanchfield
    Roman Blanchfield 18.09.2023 15:52 #
    Will data recovery from a NAS QNAP TR-002 device be successful if the device was damaged by water or fire?
    • Hetman Software
      Hetman Software 18.09.2023 15:59 #

      The success of data recovery from a water or fire-damaged NAS QNAP TR-002 device depends on the extent of the damage. In general, water and fire can cause severe damage to electronic devices, including NAS devices. Water can lead to corrosion and short circuits, while fire can melt or burn the internal components.

      If the damage is minimal and limited to the external casing, there may be a chance of successful data recovery. In such cases, the device can be disassembled, and the hard drives can be removed and connected to a compatible computer or another NAS device to recover the data.

      However, if the water or fire damage is extensive and has affected the internal components, data recovery becomes more challenging. In such cases, it is recommended to contact a professional data recovery service that specializes in handling water or fire-damaged devices. These experts have specialized equipment and techniques to recover data from severely damaged devices.

      It is important to note that the success of data recovery cannot be guaranteed in all cases, especially if the damage is severe. It is always recommended to regularly back up important data to multiple locations to minimize the risk of data loss in case of unforeseen events like water or fire damage.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What is SSH and why is it important for network security?

    SSH stands for Secure Shell. It is a cryptographic network protocol that provides a secure way to access and manage remote devices over an unsecured network.

    SSH is important for network security for several reasons:

    1. Encryption: SSH encrypts all data transmitted between the client and the server, including passwords, commands, and files. This ensures that sensitive information cannot be intercepted or read by unauthorized parties.
    2. Authentication: SSH uses various authentication methods, such as passwords, public key cryptography, or two-factor authentication, to verify the identity of the client connecting to the server. This prevents unauthorized access to the network.
    3. Secure Remote Access: SSH allows administrators to securely access and manage remote devices, such as servers or routers, from anywhere in the world. It establishes a secure channel over an untrusted network, preventing eavesdropping or tampering of the communication.
    4. Port Forwarding: SSH supports port forwarding, which allows users to securely tunnel connections between local and remote machines. This can be useful for accessing services or resources on a remote network, without exposing them directly to the internet.
    5. Secure File Transfer: SSH includes secure file transfer capabilities, allowing users to securely transfer files between local and remote systems. This ensures the confidentiality and integrity of the transferred data.

    Overall, SSH plays a crucial role in network security by providing encrypted communication, strong authentication, and secure remote access, thereby protecting sensitive information and preventing unauthorized access to network resources.

  • How does the NAS QNAP TR-002 utilize SSH protocol to enhance data transfer and remote access?

    The QNAP TR-002 NAS utilizes the SSH (Secure Shell) protocol to enhance data transfer and remote access in the following ways:

    1. Secure Data Transfer: SSH protocol provides a secure channel for transferring data between the NAS and remote devices. It encrypts the data during transmission, ensuring that it cannot be intercepted or tampered with by unauthorized users.
    2. Remote Access: SSH allows users to remotely access the QNAP TR-002 NAS using a secure command-line interface (CLI). This enables users to manage and configure the NAS from anywhere with an internet connection, enhancing convenience and flexibility.
    3. Authentication and Encryption: SSH protocol uses public-key cryptography to authenticate the remote device and the NAS. It ensures that only authorized users can access the NAS and perform administrative tasks. Additionally, SSH encrypts the data exchanged between the remote device and the NAS, protecting it from eavesdropping and unauthorized access.
    4. Secure File Transfers: The SSH protocol supports secure file transfer protocols like SCP (Secure Copy) and SFTP (SSH File Transfer Protocol). These protocols allow users to securely transfer files between the NAS and remote devices, ensuring data integrity and confidentiality.
    5. Tunneling and Port Forwarding: SSH protocol enables tunneling and port forwarding, which allows users to securely access services running on the NAS through an encrypted connection. This feature is especially useful for accessing web-based applications, remote desktop services, or other network services hosted on the NAS.

    Overall, the utilization of SSH protocol in the QNAP TR-002 NAS enhances data transfer and remote access by providing secure communication, authentication, encryption, and various features like secure file transfers and tunneling.

  • Can you explain the specific features and benefits of SSH implementation in the QNAP TR-002 NAS device?

    The QNAP TR-002 NAS device supports SSH (Secure Shell) implementation, which offers several features and benefits:

    1. Secure Remote Access: SSH provides a secure encrypted connection between a client and the TR-002 NAS device. It allows users to remotely access and manage the NAS device's files, settings, and services securely over the network.
    2. Encrypted Data Transfer: With SSH, all data transferred between the client and the NAS device is encrypted, ensuring confidentiality and preventing unauthorized access or eavesdropping. This is particularly important when accessing sensitive or confidential files.
    3. Authentication and Access Control: SSH implements strong authentication methods, such as public-key cryptography, password authentication, or two-factor authentication, to verify the identity of the remote user. This prevents unauthorized access and enhances security.
    4. Command-Line Interface (CLI): SSH provides a command-line interface to interact with the NAS device. This allows advanced users or administrators to execute powerful commands, scripts, and perform system-level tasks efficiently.
    5. Secure File Transfer: SSH supports secure file transfer protocols, such as SFTP (SSH File Transfer Protocol) or SCP (Secure Copy), enabling users to securely transfer files between the client and the NAS device. This ensures data integrity and prevents tampering during file transfers.
    6. Secure Remote Management: SSH allows administrators to remotely manage the TR-002 NAS device without physically accessing it. They can perform various administrative tasks, configure settings, monitor system status, and troubleshoot issues securely from any location.
    7. Firewall-Friendly: SSH uses a single port (typically port 22) for communication, making it firewall-friendly. This simplifies network configuration and ensures SSH access is not blocked by firewalls or routers.
    8. Open Standard: SSH is an open standard protocol widely used across different platforms and operating systems. It is supported by various SSH clients and can be easily integrated into existing network infrastructure.

    Overall, the SSH implementation in the QNAP TR-002 NAS device provides secure remote access, encrypted data transfer, authentication, powerful CLI, secure file transfer, remote management capabilities, and compatibility with existing systems, ensuring the confidentiality and integrity of data and enhancing overall system security.

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