Recovering Data After NAS QNAP Turbo Station TS-109 / TS-109 II / TS-109 Pro / TS-109 Pro II RAID Controller Failure: Causes and Solutions

Understand RAID controller failure on ⭐ NAS and the steps to recover your data.

Recovering Data After NAS QNAP Turbo Station TS-109 / TS-109 II / TS-109 Pro / TS-109 Pro II RAID Controller Failure: Causes and Solutions

QNAP Turbo Station TS-109 / TS-109 II / TS-109 Pro / TS-109 Pro II NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from Turbo Station TS-109 / TS-109 II / TS-109 Pro / TS-109 Pro II.

Recovering Data After NAS QNAP Turbo Station TS-109 / TS-109 II / TS-109 Pro / TS-109 Pro II RAID Controller Failure: Causes and Solutions

RAID Recovery™ 2.6
Recover data from damaged RAID arrays inaccessible from a computer.
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Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like QNAP also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can power outages or surges affect data stored in NAS QNAP Turbo Station TS-109 / TS-109 II / TS-109 Pro / TS-109 Pro II devices?

Yes, power outages or surges can potentially affect the data stored in NAS QNAP Turbo Station TS-109 / TS-109 II / TS-109 Pro / TS-109 Pro II devices. These devices rely on a stable power supply to function properly and protect the data stored within them. Power outages can cause the device to shut down abruptly, leading to potential data corruption or loss. Power surges, on the other hand, can cause damage to the internal components of the device, including the hard drives where the data is stored. To mitigate these risks, it is recommended to use a reliable uninterruptible power supply (UPS) to provide backup power during outages and protect against power surges. Additionally, enabling features like RAID and regular backups can help safeguard the data in case of any unforeseen events.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS Turbo Station TS-109 / TS-109 II / TS-109 Pro / TS-109 Pro II can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with QNAP Turbo Station TS-109 / TS-109 II / TS-109 Pro / TS-109 Pro II. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a QNAP

How to recover data from a QNAP

Turbo Station TS-109 / TS-109 II / TS-109 Pro / TS-109 Pro II has 1 HDD slots, and it supports the following array types:

  • Q-RAID 1;

NAS supports:

  • EXT4;
  • EXT3;
  • FAT32 (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The QNAP Turbo Station TS-109 / TS-109 II / TS-109 Pro / TS-109 Pro II network-attached storage keeps QTS operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (1)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Turbo Station TS-109 / TS-109 II / TS-109 Pro / TS-109 Pro II, feel free to leave a comment!
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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the necessary steps to physically set up a QNAP Turbo Station TS-109 / TS-109 II / TS-109 Pro / TS-109 Pro II NAS at home?

    To physically set up a QNAP Turbo Station TS-109 / TS-109 II / TS-109 Pro / TS-109 Pro II NAS at home, follow these necessary steps:

    1. Unbox the NAS: Carefully unpack the QNAP Turbo Station NAS from its packaging. Ensure all the necessary components are included, such as the NAS unit, power adapter, Ethernet cable, and any other accessories.
    2. Choose a suitable location: Select an appropriate location to place your NAS. It should be a well-ventilated area with sufficient space around it. Keep in mind that the NAS should be easily accessible for future maintenance or upgrades.
    3. Connect the NAS to power: Connect the power adapter to the NAS and plug it into a power outlet. Make sure the voltage matches the NAS's requirements.
    4. Connect the NAS to the network: Use an Ethernet cable to connect one end to the NAS's LAN port and the other end to your home router or switch. This will establish a network connection for the NAS.
    5. Power on the NAS: Press the power button on the NAS to turn it on. Wait for it to boot up, which may take a few minutes.
    6. Access the NAS: Once the NAS has finished booting up, you can access it through a web browser on your computer. Open a browser and enter the default IP address of the NAS (usually 169.254.100.100) or the hostname (e.g., "nas.local") to access the QNAP management interface.
    7. Initial setup: Follow the on-screen instructions to complete the initial setup of the NAS. This typically involves setting up the administrator password, configuring network settings, and creating storage volumes.
    8. Install hard drives (if applicable): If your NAS does not come with pre-installed hard drives, you will need to install them. Refer to the NAS's user manual for specific instructions on how to install the drives correctly.
    9. Configure RAID (if applicable): If you are using multiple hard drives, you may want to configure a RAID level for data redundancy and performance. Access the NAS management interface and navigate to the storage configuration section to set up RAID.
    10. Set up user accounts and permissions: Create user accounts on the NAS and assign appropriate permissions to ensure secure access to the shared data. This step allows you to control who can access the NAS and what they can do.
    11. Set up file sharing: Configure file sharing protocols such as SMB/CIFS, AFP, or NFS to enable access to the NAS from different devices on your home network.
    12. Set up additional features: Depending on your requirements, you may want to configure additional features such as backup, multimedia streaming, surveillance, or cloud services. Explore the NAS management interface and enable the desired features.
    13. Test the NAS: Verify that the NAS is functioning correctly by copying some files to it, accessing shared folders, or performing other basic operations.

    By following these steps, you can physically set up a QNAP Turbo Station NAS at home and start utilizing its storage and networking capabilities.

  • How do I configure the network settings and connect the QNAP Turbo Station NAS to my home network?

    To configure the network settings and connect the QNAP Turbo Station NAS to your home network, follow these steps:

    1. Connect the NAS to your home network using an Ethernet cable. Plug one end of the cable into the NAS's LAN port and the other end into an available port on your router or switch.
    2. Power on the NAS by plugging it into a power outlet.
    3. Wait for the NAS to boot up. It may take a few minutes.
    4. On your computer, open a web browser and enter the IP address of the NAS in the address bar. The default IP address is usually "192.168.1.100" or "192.168.1.101". You can find the specific IP address in the NAS's user manual or by checking your router's connected devices list.
    5. Press Enter to access the NAS's web-based interface.
    6. You will be prompted to log in. Enter the default username and password, which are usually "admin" for both.
    7. Once logged in, you will be guided through the initial setup wizard. Follow the on-screen instructions to configure the network settings.
    8. Select the network mode that suits your needs. If you want the NAS to have its own IP address on your home network, choose "Static IP". If you want the NAS to obtain an IP address automatically from your router, choose "DHCP".
    9. Enter the required network information, such as IP address, subnet mask, default gateway, and DNS server. If you are unsure about these settings, consult your router's documentation or contact your internet service provider.
    10. Click "Apply" or "Save" to save the network settings.
    11. The NAS will restart to apply the new network settings. Wait for it to boot up again.
    12. Once the NAS is back online, you can access it from any device on your home network by entering its IP address in a web browser. You can also map the NAS as a network drive on your computer for easier access.

    That's it! You have successfully configured the network settings and connected the QNAP Turbo Station NAS to your home network.

  • What are the recommended settings and configurations for optimal performance and security on a QNAP Turbo Station TS-109 / TS-109 II / TS-109 Pro / TS-109 Pro II NAS?

    Here are some recommended settings and configurations for optimal performance and security on a QNAP Turbo Station TS-109 / TS-109 II / TS-109 Pro / TS-109 Pro II NAS:

    1. Update Firmware: Ensure that you are running the latest firmware version available for your NAS model. Regularly check for firmware updates and apply them to benefit from performance improvements and security patches.
    2. Enable Two-Factor Authentication (2FA): Enable 2FA for your NAS to add an extra layer of security. This will require users to provide a second form of authentication, such as a verification code from a mobile app, in addition to their password.
    3. Change the Default Admin Password: Change the default admin password to a strong and unique password. This will help prevent unauthorized access to your NAS.
    4. Disable Unnecessary Services: Disable any services that you do not require. This will reduce the attack surface of your NAS and improve performance. For example, if you do not use FTP or Telnet, disable those services.
    5. Enable Network Access Protection: Enable Network Access Protection to restrict access to your NAS from specific IP addresses or networks. This can help prevent unauthorized access attempts.
    6. Enable Firewall: Enable the built-in firewall on your NAS to filter network traffic and block unauthorized access attempts. Configure the firewall rules to allow only necessary services and block all others.
    7. Use HTTPS for Web Access: Enable HTTPS for web access to encrypt the communication between your browser and the NAS. This helps protect your login credentials and data from interception.
    8. Enable Auto-Block: Enable the Auto-Block feature to automatically block IP addresses that repeatedly fail login attempts. This can help prevent brute-force attacks on your NAS.
    9. Regularly Backup Data: Set up a backup plan to regularly backup your important data to an external storage device or cloud storage. This will help protect your data in case of hardware failure or other incidents.
    10. Enable Antivirus and Malware Scanning: Enable the built-in antivirus and malware scanning features on your NAS. Regularly update the virus definitions and schedule regular scans to detect and remove any infected files.
    11. Enable RAID: If your NAS supports RAID, configure it to use RAID for data redundancy and protection against disk failures. Choose the appropriate RAID level based on your storage needs and performance requirements.
    12. Monitor System Logs: Regularly check the system logs on your NAS for any suspicious activities or error messages. Monitoring the logs can help you identify and address any potential issues or security threats.

    Remember to regularly check for firmware updates and security advisories from QNAP to stay up-to-date with the latest security patches and recommendations for your specific NAS model.

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