NAS QNAP Turbo Station TS-119 / TS-119P II / TS-119P+ RAID Controller Failure: Causes, Recovery, and Data Recovery Steps

Contents

• Why Regular Data Recovery Tools Can’t Restore Files from RAID
• Key Information About the NAS QNAP Turbo Station TS-119 / TS-119P II / TS-119P+
• How to Remove Hard Disks from Your NAS and Connect Them to a PC
  • Step-by-Step Data Recovery with Hetman RAID Recovery
  • How to Safely Recover Data from Disk Images
  • Where Are the User’s Files Actually Stored?
  • RAID Recovery Software: Detailed Comparison

Why Regular Data Recovery Tools Can’t Restore Files from RAID

Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.

This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.

Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like QNAP often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.

How can user training or education help in minimizing data loss incidents on NAS QNAP Turbo Station TS-119 / TS-119P II / TS-119P+ devices?

User training and education can help minimize data loss incidents on NAS QNAP Turbo Station TS-119 / TS-119P II / TS-119P+ devices in the following ways:

1. Understanding Backup and Redundancy: Users should be educated about the importance of regular backups and implementing redundancy measures. They should learn how to set up and schedule backups to external devices or cloud storage, ensuring that critical data is always protected.
2. Security Awareness: Users should be trained on basic security practices, such as creating strong passwords, enabling two-factor authentication, and regularly updating firmware and software. They should also be made aware of common security threats like phishing attacks and social engineering, which can lead to data loss.
3. Access Control and User Permissions: Users should understand how to properly manage access control and user permissions on the NAS device. This includes creating individual user accounts, assigning appropriate access rights, and regularly reviewing and updating permissions to prevent unauthorized access or accidental deletion of data.
4. RAID Configuration and Maintenance: Users should be educated about the different RAID configurations available on their NAS device and how to choose the appropriate one based on their needs. They should also learn how to monitor the health of RAID arrays, replace faulty drives, and rebuild RAID configurations to prevent data loss in case of drive failures.
5. Firmware and Software Updates: Users should be trained on the importance of regularly updating the firmware and software on their NAS device. These updates often include security patches and bug fixes that can help prevent vulnerabilities and potential data loss incidents.
6. Data Recovery Procedures: Users should be familiarized with the data recovery procedures provided by QNAP for their specific NAS model. This includes understanding how to perform data recovery from backups, utilizing QNAP's recovery tools, or seeking professional assistance if required.

By providing comprehensive training and education on these aspects, users can become more aware and proactive in safeguarding their data, thus minimizing the risk of data loss incidents on NAS QNAP Turbo Station TS-119 / TS-119P II / TS-119P+ devices.

How to Remove Hard Disks from Your NAS and Connect Them to a PC

Although the NAS Turbo Station TS-119 / TS-119P II / TS-119P+ can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:

1. Power off the NAS and disconnect it from the power source.

   WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.

2. Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.

3. Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.

4. Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.

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   How to Order Remote Data Recovery

Step-by-Step Data Recovery with Hetman RAID Recovery

This program restores data from damaged RAID arrays and is fully compatible with QNAP Turbo Station TS-119 / TS-119P II / TS-119P+. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.

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How to recover data from a QNAP

Turbo Station TS-119 / TS-119P II / TS-119P+ has 1 HDD slots, and it supports the following array types:

• Q-RAID 1;

NAS supports:

• EXT4;
• EXT3;
• FAT32 (External Disk Only);
• NTFS (External Disk Only);
• HFS+ (External Disk Read Only);

How to Safely Recover Data from Disk Images

This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:

• Overwriting during the recovery process;
• Additional data loss caused by bad sectors;
• User errors.

To create a disk image, follow these steps:

1. Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.

2. In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.

3. When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

   

4. Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

   

Where Are the User’s Files Actually Stored?

The QNAP Turbo Station TS-119 / TS-119P II / TS-119P+ network-attached storage keeps QTS operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

RAID Recovery Software: Detailed Comparison