How to recover data from QNAP Turbo Station TS-328 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS QNAP Turbo Station TS-328

QNAP Turbo Station TS-328 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from Turbo Station TS-328.

How to recover data from NAS QNAP Turbo Station TS-328

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like QNAP also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can the number of concurrent users or clients accessing a NAS QNAP Turbo Station TS-328 device affect data loss risks?

The number of concurrent users or clients accessing a NAS (Network Attached Storage) device like the QNAP Turbo Station TS-328 can affect data loss risks in the following ways:

  1. Increased risk of data corruption: When multiple users access and modify files simultaneously, there is a higher chance of data corruption. If two or more users try to modify the same file at the same time, conflicts can occur, leading to data loss or inconsistent data.
  2. Performance degradation: As the number of concurrent users increases, the NAS device's performance may degrade. Slow response times or delays in accessing files can lead to user frustration, which may result in accidental file deletions or improper handling of data.
  3. Network congestion: Multiple users accessing the NAS device simultaneously can lead to network congestion. This congestion can affect the data transfer speed and increase the chances of data loss due to network errors or interruptions.
  4. Increased vulnerability to security threats: With more users accessing the NAS device, the risk of security breaches and unauthorized access also increases. If proper security measures are not in place, malicious actors may gain access to sensitive data, leading to data loss or compromise.

To mitigate these risks, it is important to:

a. Implement user access controls: Set up user permissions and access rights to ensure that only authorized users can access specific files or folders. This helps minimize the chance of accidental deletions or unauthorized modifications.

b. Use RAID (Redundant Array of Independent Disks) technology: Implement RAID configurations that provide data redundancy and fault tolerance. This helps protect against data loss in case of disk failures.

c. Regularly backup data: Implement a backup strategy to regularly back up the data on the NAS device. This ensures that even if data is lost or corrupted, a recent backup can be used to restore it.

d. Monitor and optimize performance: Keep an eye on the NAS device's performance and network utilization. If performance degradation is observed, consider upgrading hardware or optimizing network settings to ensure smooth operation.

e. Implement security measures: Use strong passwords, enable firewall settings, and keep the NAS device's firmware up to date to protect against security threats. Regularly audit and review access logs to identify any suspicious activities.

By considering these factors and implementing appropriate measures, the risks associated with data loss can be minimized even with a large number of concurrent users accessing a NAS device like the QNAP Turbo Station TS-328.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS Turbo Station TS-328 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with QNAP Turbo Station TS-328. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a QNAP

How to recover data from a QNAP

Turbo Station TS-328 has 3 HDD slots, and it supports the following array types:

  • RAID 5;
  • RAID 0;
  • RAID 1;
  • JBOD;

NAS supports:

  • EXT4;
  • EXT3;
  • FAT32 (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The QNAP Turbo Station TS-328 network-attached storage keeps QTS operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (1)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Turbo Station TS-328, feel free to leave a comment!
Post comment
Leave a reply
Your email address will not be published. Required fields are marked *

Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • What are the necessary steps to connect an IP camera to a QNAP Turbo Station TS-328 NAS?

    To connect an IP camera to a QNAP Turbo Station TS-328 NAS, follow these necessary steps:

    1. Determine the compatibility: Ensure that the IP camera you want to connect is compatible with the QNAP Turbo Station TS-328 NAS. Check the QNAP website or user manual for the list of supported IP camera models.
    2. Install the IP camera: Physically install the IP camera as per the manufacturer's instructions. Connect it to your local network using an Ethernet cable or via Wi-Fi.
    3. Configure the IP camera: Access the IP camera's configuration settings through a web browser. Assign a static IP address to the camera to ensure it remains consistent on your network.
    4. Enable the Surveillance Station app: Log in to your QNAP Turbo Station TS-328 NAS web interface and open the App Center. Search for the "Surveillance Station" app and install it if not already installed. Open the app after installation.
    5. Add IP camera to Surveillance Station: In the Surveillance Station app, go to "Camera Settings" or "Add Camera" section. Click on "Add" and select "IP Camera" as the camera type. Enter the IP address, port number, login credentials, and other required details for your IP camera. Click "Test Connection" to ensure proper connectivity.
    6. Configure recording settings: Set up recording schedules, motion detection, and other desired settings in the Surveillance Station app. You can choose to store the video recordings directly on the QNAP Turbo Station TS-328 NAS or configure remote storage options.
    7. Monitor and manage the IP camera: Once the IP camera is added, you can monitor the live video feed, access recorded footage, and manage other camera settings through the Surveillance Station app on your QNAP Turbo Station TS-328 NAS.

    Note: The exact steps may vary slightly depending on the specific IP camera model and the version of the QNAP Turbo Station TS-328 NAS firmware. It is always recommended to refer to the user manuals and documentation provided by both QNAP and the IP camera manufacturer for detailed instructions.

  • Which specific settings or configurations are required on the QNAP Turbo Station TS-328 NAS to connect an IP camera?

    To connect an IP camera to the QNAP Turbo Station TS-328 NAS, you need to follow these steps:

    1. Connect the IP camera to the same network as the NAS.
    2. Log in to the QNAP Turbo Station TS-328 NAS web interface.
    3. Go to "Control Panel" and click on "Applications" > "Surveillance Station."
    4. Click on "Camera" and then "Add."
    5. Select "IP Camera" and click "Next."
    6. Enter the camera's IP address, port number, and login credentials (username and password).
    7. Choose the appropriate camera brand and model from the drop-down menu. If your camera is not listed, select "Generic."
    8. Configure the camera settings, such as video resolution, frame rate, and recording schedule, as per your requirements.
    9. Click "Test Connection" to ensure the NAS can connect to the camera successfully.
    10. Once the connection is verified, click "Finish" to complete the setup.

    After completing these steps, the IP camera should be successfully connected to the QNAP Turbo Station TS-328 NAS, and you can start monitoring and recording footage from the camera using the Surveillance Station application.

  • Are there any limitations or compatibility issues to consider when connecting an IP camera to a QNAP Turbo Station TS-328 NAS?

    When connecting an IP camera to a QNAP Turbo Station TS-328 NAS, there are a few limitations and compatibility issues to consider:

    1. Camera compatibility: The QNAP Turbo Station TS-328 NAS supports a wide range of IP cameras from various manufacturers. However, it is essential to check the compatibility list provided by QNAP to ensure that your specific camera model is supported.
    2. Camera resolution and frame rate: The NAS's performance may be affected by the camera's resolution and frame rate. Higher-resolution cameras with higher frame rates may require more processing power and storage capacity on the NAS.
    3. Bandwidth and network limitations: The NAS's network bandwidth and the overall network infrastructure should be considered. Multiple IP cameras streaming high-resolution video can consume significant bandwidth, potentially affecting other network activities. Ensure that the network infrastructure can handle the required bandwidth.
    4. NAS processing power: The QNAP Turbo Station TS-328 NAS has a limited processing power compared to dedicated NVRs (Network Video Recorders). If you plan to connect multiple high-resolution IP cameras, it is advisable to check the NAS's specifications to ensure it can handle the required processing load.
    5. Storage capacity: The NAS's storage capacity should be considered, especially if you plan to record and store video footage for an extended period. IP cameras can generate substantial amounts of data, so ensure that the NAS has sufficient storage capacity or consider adding additional hard drives or expanding the NAS's storage.
    6. Software compatibility: Ensure that the NAS's firmware and surveillance software are up to date and compatible with the IP camera's firmware. Regularly check for firmware updates from both QNAP and the camera manufacturer to ensure compatibility and security.
    7. Power supply: Ensure that the NAS and IP camera have a stable power supply. Power interruptions or fluctuations can cause data corruption or disrupt the surveillance system's operation.

    It is recommended to consult the QNAP support or user forums to get specific information about your camera model and any potential limitations or compatibility issues with the QNAP Turbo Station TS-328 NAS.

Hello! This is AI-based Hetman Software virtual assistant, and it will answer any of your questions right away.
Start Chat