Understanding RAID Controller Failure on NAS QNAP Turbo Station TS-332X: Recovery and Consequences

RAID controller failure on ⭐ NAS: causes, consequences, and recovery methods explained.

Understanding RAID Controller Failure on NAS QNAP Turbo Station TS-332X: Recovery and Consequences

QNAP Turbo Station TS-332X NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from Turbo Station TS-332X.

Understanding RAID Controller Failure on NAS QNAP Turbo Station TS-332X: Recovery and Consequences

RAID Recovery™ 2.6
Recover data from damaged RAID arrays inaccessible from a computer.
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Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like QNAP also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

What are the risks of data loss due to firmware or software malfunctions in NAS QNAP Turbo Station TS-332X devices?

There are several risks of data loss due to firmware or software malfunctions in NAS QNAP Turbo Station TS-332X devices. Some of these risks include:

  1. Corruption of data: Firmware or software malfunctions can lead to data corruption, making the files stored on the NAS inaccessible or unusable. This can result in permanent loss of important data.
  2. System instability: Malfunctions in the firmware or software can cause the NAS device to become unstable, leading to frequent crashes or system freezes. In such cases, the data stored on the device may become inaccessible until the issue is resolved, potentially resulting in data loss.
  3. Data integrity issues: Firmware or software malfunctions can lead to data integrity issues, where the data stored on the NAS becomes inconsistent or inaccurate. This can occur due to improper data handling or errors in the storage system, resulting in data loss or data that cannot be trusted.
  4. Failure to perform regular backups: If the firmware or software malfunctions prevent the NAS device from functioning properly, it may affect the ability to perform regular backups. This can increase the risk of data loss, as there would be no recent backup of the data stored on the device.
  5. Limited recovery options: In some cases, firmware or software malfunctions can render the NAS device inoperable, making it difficult to recover the data stored on it. If the device cannot be repaired or if the data cannot be recovered through other means, data loss can occur.

To mitigate these risks, it is important to regularly update the firmware and software of the NAS device to the latest versions provided by the manufacturer. Additionally, maintaining regular backups of the data stored on the NAS, preferably on separate storage devices or in the cloud, can help minimize the impact of data loss in case of any malfunctions.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS Turbo Station TS-332X can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with QNAP Turbo Station TS-332X. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a QNAP

How to recover data from a QNAP

Turbo Station TS-332X has 3 HDD slots, and it supports the following array types:

  • RAID 5;
  • RAID 0;
  • RAID 1;
  • JBOD;

NAS supports:

  • EXT4;
  • EXT3;
  • FAT32 (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The QNAP Turbo Station TS-332X network-attached storage keeps QTS operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Turbo Station TS-332X, feel free to leave a comment!
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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the various file access security measures available on the QNAP Turbo Station TS-332X NAS device?

    The QNAP Turbo Station TS-332X NAS device provides several file access security measures, including:

    1. User and group permissions: You can create multiple user accounts and assign them specific access rights to files and folders. Group permissions allow you to manage permissions for multiple users collectively.
    2. Access Control List (ACL): ACL allows you to set fine-grained permissions for individual users or groups, granting or denying specific access rights to files and folders.
    3. Windows ACL support: The Turbo Station TS-332X supports Windows ACL, which enables seamless integration with Windows domain environments and provides more advanced access control options.
    4. Shared folder encryption: You can encrypt shared folders on the NAS device to protect sensitive data. Encryption ensures that even if someone gains unauthorized access to the NAS, they cannot read the encrypted files without the encryption key.
    5. IP access control: You can restrict access to the NAS by specifying a list of IP addresses or IP ranges that are allowed or denied access.
    6. HTTPS and SSL/TLS encryption: The Turbo Station TS-332X supports secure connections via HTTPS, ensuring that data transmission between the NAS and connected devices is encrypted and protected.
    7. Two-step verification: You can enable two-step verification for user accounts, adding an extra layer of security by requiring users to provide a verification code in addition to their password.
    8. Antivirus and malware protection: The Turbo Station TS-332X integrates with various antivirus and anti-malware software, allowing you to scan files and folders for potential threats.
    9. Event notifications and logs: The NAS device can send email notifications or system logs to administrators, keeping them informed about any suspicious activities or unauthorized access attempts.

    It is important to note that the availability of these security measures may vary depending on the firmware version and configuration of the QNAP Turbo Station TS-332X NAS device.

  • How does the QNAP Turbo Station TS-332X ensure secure file access for both local and remote users?

    The QNAP Turbo Station TS-332X ensures secure file access for both local and remote users through various mechanisms:

    1. User Authentication: The TS-332X supports multiple user accounts with different access rights. Each user must authenticate themselves with a username and password before accessing the files. This ensures that only authorized individuals can access the files.
    2. Access Control Lists (ACL): The TS-332X allows administrators to set up detailed access control lists for each file or folder. ACLs define which users or groups have permission to read, write, or execute specific files or folders. This provides granular control over file access and prevents unauthorized users from accessing sensitive data.
    3. Secure Network Protocols: The TS-332X supports secure network protocols such as HTTPS and FTPS for remote file access. These protocols encrypt the communication between the user's device and the NAS, ensuring that data cannot be intercepted or tampered with during transmission.
    4. VPN Support: The TS-332X can act as a VPN server, allowing remote users to establish a secure connection to the NAS over the internet. By using a VPN, all data transmitted between the user's device and the NAS is encrypted, ensuring secure file access even over untrusted networks.
    5. Two-Factor Authentication (2FA): The TS-332X supports two-factor authentication, adding an extra layer of security to user logins. Users can enable 2FA, which requires them to provide a second authentication factor, such as a unique code generated by a mobile app, in addition to their username and password.
    6. Antivirus and Malware Protection: The TS-332X offers built-in antivirus and malware protection. It can scan files on the NAS for potential threats and quarantine or remove any infected files. This helps prevent malware from being uploaded or accessed by users, ensuring the security of the files.
    7. Data Encryption: The TS-332X supports AES 256-bit encryption for shared folders, ensuring that data stored on the NAS is encrypted and protected from unauthorized access. Encryption ensures that even if the physical drives are stolen or accessed without authorization, the data remains secure.

    Overall, the QNAP Turbo Station TS-332X provides a range of security features to ensure secure file access for both local and remote users, protecting sensitive data from unauthorized access and potential threats.

  • Can the QNAP Turbo Station TS-332X be integrated with existing authentication systems to enhance file access security?

    Yes, the QNAP Turbo Station TS-332X can be integrated with existing authentication systems to enhance file access security. It supports various authentication methods such as LDAP, Active Directory, and RADIUS, allowing you to leverage your existing authentication infrastructure. By integrating with these systems, you can ensure that only authorized users have access to files and data stored on the Turbo Station. This enhances security by centralizing user management and enabling seamless authentication across different systems.

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