How to recover data from QNAP Turbo Station TS-463XU / TS-463XU-RP NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS QNAP Turbo Station TS-463XU / TS-463XU-RP

QNAP Turbo Station TS-463XU / TS-463XU-RP NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from Turbo Station TS-463XU / TS-463XU-RP.

How to recover data from NAS QNAP Turbo Station TS-463XU / TS-463XU-RP

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like QNAP also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can excessive drive spin-down or power-saving settings impact data retrieval in case of failure on NAS QNAP Turbo Station TS-463XU / TS-463XU-RP devices?

Excessive drive spin-down or power-saving settings can potentially impact data retrieval in case of failure on NAS QNAP Turbo Station TS-463XU / TS-463XU-RP devices.

When drives are set to spin down or power-saving modes, they may take longer to respond or wake up when a request is made to access data. In the event of a failure or an issue with the NAS device, this delay can further complicate the data retrieval process.

If the drives are not spinning or are in a low-power state, it may take additional time for them to start up and become accessible. This delay can be critical when trying to recover data from a failed NAS device, as every second counts in minimizing potential data loss.

To ensure better data retrieval in case of failure, it is recommended to balance power-saving settings with the need for quick access to data. Adjusting the power-saving settings to a more moderate level, where drives do not spin down too frequently or remain in a low-power state for extended periods, can help mitigate potential delays in data retrieval.

Additionally, implementing regular backups, both onsite and offsite, can provide an extra layer of protection and help minimize the impact of any data retrieval challenges that may arise.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS Turbo Station TS-463XU / TS-463XU-RP can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with QNAP Turbo Station TS-463XU / TS-463XU-RP. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a QNAP

How to recover data from a QNAP

Turbo Station TS-463XU / TS-463XU-RP has 4 HDD slots, and it supports the following array types:

  • RAID 5;
  • RAID 6;
  • RAID 10;
  • RAID 0;
  • RAID 1;
  • JBOD;

NAS supports:

  • ZFS;
  • EXT4;
  • EXT3;
  • FAT32 (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The QNAP Turbo Station TS-463XU / TS-463XU-RP network-attached storage keeps QTS (QuTS hero) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (1)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Turbo Station TS-463XU / TS-463XU-RP, feel free to leave a comment!
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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What is DLNA and how does it work?

    DLNA stands for Digital Living Network Alliance. It is a set of guidelines and standards that enable the sharing and streaming of media content between different devices within a home network. DLNA allows devices such as smartphones, tablets, computers, smart TVs, and gaming consoles to communicate and share media files like photos, videos, and music seamlessly.

    DLNA works by establishing a local network connection between DLNA-certified devices. The devices must be connected to the same Wi-Fi network or Ethernet network. Once connected, DLNA uses a protocol called Universal Plug and Play (UPnP) to discover and identify compatible devices on the network.

    Once the devices are discovered, DLNA allows users to browse and access media content stored on one device from another device. For example, you can stream a video from your smartphone to your smart TV or access music stored on your computer from your tablet. DLNA also supports functionalities like controlling playback, creating playlists, and accessing metadata information.

    DLNA uses various media formats and codecs, ensuring compatibility between different devices. It supports popular file formats like MP3, JPEG, MPEG, AVI, and more. DLNA also supports transcoding, which means it can convert media files into a compatible format on-the-fly, allowing playback on devices that may not natively support a particular file format.

    Overall, DLNA simplifies the process of sharing and streaming media content within a home network, providing a seamless and convenient media sharing experience across different devices.

  • How does a NAS QNAP Turbo Station TS-463XU / TS-463XU-RP utilize DLNA protocol for media streaming and sharing?

    The QNAP Turbo Station TS-463XU / TS-463XU-RP is a network-attached storage (NAS) device that supports the DLNA (Digital Living Network Alliance) protocol for media streaming and sharing. Here's how it utilizes DLNA:

    1. DLNA Server: The NAS acts as a DLNA server, which means it stores and manages media files such as photos, videos, and music. It indexes these files and makes them available for streaming and sharing across DLNA-certified devices on the same network.
    2. Media Indexing: The NAS scans and indexes the media files stored on its storage drives. It creates a media library with information about the files, including metadata like titles, artists, genres, and thumbnails. This indexing process helps in organizing and categorizing the media files for easier browsing and searching.
    3. Media Streaming: DLNA-certified devices, such as smart TVs, media players, gaming consoles, or mobile devices, can discover and connect to the NAS on the network. Users can then browse the media library and stream the content directly to their devices. For example, you can stream a movie stored on the NAS to your smart TV without the need for additional cables or transferring the file to the TV.
    4. Transcoding: The NAS supports on-the-fly transcoding of media files. This means that if a device doesn't support the format or codec of a particular media file, the NAS can convert it into a compatible format while streaming. This ensures that the media can be played on devices with different capabilities, providing seamless playback across various DLNA-certified devices.
    5. Remote Access: The NAS also allows remote access to the DLNA server. By configuring the appropriate settings, users can access their media files stored on the NAS from outside their home network. This enables streaming and sharing of media even when away from home, using DLNA-compatible devices and applications.

    Overall, the QNAP Turbo Station TS-463XU / TS-463XU-RP utilizes the DLNA protocol to provide a convenient and efficient way to stream and share media files across different devices on the network, enhancing the multimedia experience for users.

  • Can you explain the benefits and features of DLNA in the context of a QNAP Turbo Station NAS?

    DLNA (Digital Living Network Alliance) is a technology standard that allows devices to connect and share media content over a local network. When it comes to a QNAP Turbo Station NAS, DLNA provides several benefits and features:

    1. Media Server: The QNAP Turbo Station NAS acts as a DLNA media server, allowing you to store and organize your media files such as photos, videos, and music in one centralized location. It indexes and catalogs the media content, making it easily accessible for streaming to DLNA-certified devices.
    2. Seamless Streaming: DLNA enables seamless streaming of media content from the Turbo Station NAS to DLNA-compatible devices like smart TVs, game consoles, media players, and mobile devices. You can enjoy your media files on different screens without the need for complicated setups or transferring files to individual devices.
    3. Cross-platform Compatibility: DLNA ensures compatibility across various operating systems and devices. Whether you have Windows, macOS, Linux, Android, or iOS devices, you can stream media from the Turbo Station NAS to any DLNA-enabled device, regardless of the manufacturer or platform.
    4. Remote Access: QNAP Turbo Station NAS supports DLNA over the internet, allowing you to access and stream your media content remotely. You can enjoy your media files while away from home, as long as you have an internet connection and a DLNA-compatible device.
    5. Transcoding and Conversion: The Turbo Station NAS may offer transcoding capabilities, converting media files to a compatible format on-the-fly. This feature ensures smooth playback on devices that might not natively support certain file formats or codecs.
    6. Multi-zone Streaming: DLNA on the Turbo Station NAS supports multi-zone streaming, allowing you to stream different media content simultaneously to multiple DLNA-certified devices. This feature is beneficial for households or offices where multiple users want to access and enjoy media files independently.
    7. Easy Setup and Configuration: QNAP Turbo Station NAS provides an intuitive web-based interface for setting up and configuring the DLNA media server. You can easily manage media libraries, create playlists, and customize settings to suit your preferences.
    8. Additional Features: Depending on the specific Turbo Station NAS model, you may have additional DLNA-related features such as offline transcoding, media indexing, automatic metadata retrieval, and more. These features enhance the overall media streaming experience and make it easier to organize and access your media library.

    Overall, DLNA on a QNAP Turbo Station NAS simplifies media sharing and streaming, making it a convenient solution for enjoying your media content across multiple devices and platforms.

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