How to recover data from QNAP Turbo Station TS-509 Pro NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS QNAP Turbo Station TS-509 Pro
Data Recovery Tool

QNAP Turbo Station TS-509 Pro NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from Turbo Station TS-509 Pro.

How to recover data from NAS QNAP Turbo Station TS-509 Pro

RAID Recovery™ 2.6
Recover data from damaged RAID arrays inaccessible from a computer.
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Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like QNAP also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can improper shutdown or unclean system reboots lead to data loss on NAS QNAP Turbo Station TS-509 Pro devices?

Yes, improper shutdown or unclean system reboots can potentially lead to data loss on NAS QNAP Turbo Station TS-509 Pro devices. When a NAS device is abruptly powered off or restarted without going through the proper shutdown process, it can cause data corruption or file system errors. These errors may result in the loss or corruption of data stored on the NAS device.

To minimize the risk of data loss, it is important to ensure that the NAS device is properly shut down or restarted using the appropriate procedures provided by the manufacturer. This usually involves using the device's web interface or management software to initiate a shutdown or restart.

Additionally, it is recommended to regularly backup important data stored on the NAS device to an external storage device or cloud storage service. This way, even if data loss occurs, you can restore the data from the backup and minimize the impact.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS Turbo Station TS-509 Pro can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with QNAP Turbo Station TS-509 Pro. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a QNAP

How to recover data from a QNAP

Turbo Station TS-509 Pro has 5 HDD slots, and it supports the following array types:

  • RAID 5;
  • RAID 6;
  • RAID 10;
  • RAID 0;
  • RAID 1;
  • JBOD;

NAS supports:

  • ZFS;
  • EXT4;
  • EXT3;
  • FAT32 (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu Tools – Save Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard

  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The QNAP Turbo Station TS-509 Pro network-attached storage keeps QTS (QuTS hero) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (1)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Turbo Station TS-509 Pro, feel free to leave a comment!
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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the key features and specifications of the QNAP Turbo Station TS-509 Pro for personal cloud storage?

    The QNAP Turbo Station TS-509 Pro is a network-attached storage (NAS) device designed for personal cloud storage. Some of its key features and specifications include:

    1. Storage Capacity: The TS-509 Pro supports up to five 3.5-inch SATA hard drives, providing a maximum storage capacity of 40TB (with 8TB drives).
    2. Processor and Memory: It is powered by an Intel Celeron 1.6GHz processor and comes with 1GB DDR2 RAM (expandable up to 4GB).
    3. RAID Support: The device supports various RAID configurations, including RAID 0, 1, 5, 6, 5+ spare, and 6+ spare, allowing for data redundancy and improved performance.
    4. Connectivity: It offers multiple connectivity options, including five USB 2.0 ports, two eSATA ports, and two Gigabit Ethernet ports for network connectivity.
    5. Data Backup and Sync: The TS-509 Pro supports various backup options, such as scheduled backup, real-time remote replication, and cloud backup. It also allows for data synchronization with other devices and cloud storage services.
    6. Virtualization Support: It supports virtualization technologies like VMware vSphere, Citrix XenServer, and Microsoft Hyper-V, allowing for easy integration into virtualized environments.
    7. Multimedia and Surveillance Station: The device comes with a built-in multimedia server, allowing users to stream multimedia content to various devices. It also supports IP camera surveillance, enabling users to monitor their surroundings.
    8. Operating System: The TS-509 Pro runs on the QNAP NAS operating system (QTS), which provides a user-friendly interface and a wide range of applications for data management, sharing, and security.
    9. Expandability: It supports expansion units to increase storage capacity further, allowing users to scale up as their storage needs grow.
    10. Energy Efficiency: The TS-509 Pro is designed to be energy-efficient, featuring smart fan control and hard drive sleep mode to reduce power consumption.

    Overall, the QNAP Turbo Station TS-509 Pro offers a robust and feature-rich solution for personal cloud storage, providing ample storage capacity, data protection, and various connectivity options for seamless data management and access.

  • How does the QNAP Turbo Station TS-509 Pro ensure data security and privacy in personal cloud storage?

    The QNAP Turbo Station TS-509 Pro offers several features to ensure data security and privacy in personal cloud storage:

    1. RAID Protection: The TS-509 Pro supports various RAID configurations, including RAID 0, 1, 5, 6, 10, 5+ hot spare, and 6+ hot spare. RAID protects against data loss by distributing data across multiple hard drives, ensuring redundancy and fault tolerance.
    2. Data Encryption: The TS-509 Pro supports AES 256-bit volume-based encryption, which encrypts entire volumes of data stored on the device. This ensures that even if the hard drives are physically stolen or accessed without authorization, the data remains encrypted and inaccessible.
    3. Access Control: The device allows users to set up access control lists (ACLs) and user permissions to restrict access to specific folders or files. This ensures that only authorized users can access sensitive data stored on the TS-509 Pro.
    4. SSL/TLS Encryption: The device supports SSL/TLS encryption for secure data transmission over the network. This ensures that data transferred between the TS-509 Pro and connected devices is encrypted and protected from interception or tampering.
    5. Two-Factor Authentication: The TS-509 Pro supports two-factor authentication (2FA) for an additional layer of security. Users can enable 2FA to require a second form of authentication, such as a verification code from a mobile app, along with the usual username and password.
    6. Antivirus Protection: The TS-509 Pro has built-in antivirus software that can scan files for malware and viruses. It helps prevent the storage and sharing of infected files, ensuring the security of data stored on the device.
    7. Backup and Snapshot: The TS-509 Pro supports various backup options, including scheduled backups, remote replication, and cloud backup services. Additionally, it offers snapshot functionality, allowing users to take point-in-time snapshots of their data for easy recovery in case of accidental deletion or modification.
    8. Data Erasure: When disposing of the TS-509 Pro or its hard drives, the device provides data erasure options to securely wipe all data. This ensures that no sensitive information remains on the device, maintaining privacy even after the device is no longer in use.

    Overall, the QNAP Turbo Station TS-509 Pro incorporates various security features to safeguard data and ensure privacy in personal cloud storage.

  • Can you explain the setup process and user interface of the QNAP Turbo Station TS-509 Pro for personal cloud storage?

    The setup process and user interface of the QNAP Turbo Station TS-509 Pro can be explained as follows:

    Setup Process:

    1. Unbox the QNAP Turbo Station TS-509 Pro and ensure all the necessary components are present.
    2. Connect the Turbo Station to your network using an Ethernet cable.
    3. Power on the Turbo Station by plugging it into a power source.
    4. Wait for the Turbo Station to boot up, which may take a few minutes.
    5. Once the Turbo Station is powered on, you can access it through a web browser on your computer.

    User Interface:

    1. Open a web browser on your computer and enter the IP address of the Turbo Station in the address bar. The IP address can be found on the LCD screen of the Turbo Station or through your router's admin panel.
    2. The web browser will display the login page of the Turbo Station. Enter the default username and password (admin/admin) or the credentials you have set during the initial setup.
    3. After logging in, you will be presented with the QTS (QNAP Turbo Station) user interface.
    4. The user interface consists of various icons and menus for different functions and applications.
    5. The main dashboard provides an overview of the system status, storage capacity, and resource usage.
    6. You can navigate through different sections like File Station (file management), Control Panel (system settings), App Center (installing applications), and more.
    7. The user interface is designed to be intuitive and user-friendly, allowing you to easily manage your personal cloud storage, configure network settings, set up user accounts, and access various features and applications.

    Overall, the setup process of the QNAP Turbo Station TS-509 Pro involves connecting it to your network and accessing it through a web browser. The user interface provides a comprehensive set of tools and features to manage your personal cloud storage efficiently.
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