How to recover data from QNAP Turbo Station TS-977XU NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS QNAP Turbo Station TS-977XU

QNAP Turbo Station TS-977XU NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from Turbo Station TS-977XU.

How to recover data from NAS QNAP Turbo Station TS-977XU

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like QNAP also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can elevation of privileges or compromised user accounts lead to data loss or unauthorized access on NAS QNAP Turbo Station TS-977XU devices?

Yes, elevation of privileges or compromised user accounts can potentially lead to data loss or unauthorized access on NAS QNAP Turbo Station TS-977XU devices. If an attacker gains elevated privileges or compromises a user account with administrative access, they can manipulate or delete data, modify system configurations, install malicious software, or gain unauthorized access to sensitive information stored on the device.

It is important to ensure that strong security measures are in place, such as regularly updating firmware and software, using strong passwords, enabling multi-factor authentication, and restricting access to only trusted users. Additionally, implementing proper network segmentation and access controls can help mitigate the risk of unauthorized access or data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS Turbo Station TS-977XU can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with QNAP Turbo Station TS-977XU. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a QNAP

How to recover data from a QNAP

Turbo Station TS-977XU has 9 HDD slots, and it supports the following array types:

  • RAID 50;
  • RAID 60;
  • RAID 5;
  • RAID 6;
  • RAID 10;
  • RAID 0;
  • RAID 1;
  • JBOD;

NAS supports:

  • ZFS;
  • EXT4;
  • EXT3;
  • exFAT;
  • FAT32 (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The QNAP Turbo Station TS-977XU network-attached storage keeps QTS (QuTS hero) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (1)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Turbo Station TS-977XU, feel free to leave a comment!
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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • What are the virtualization features offered by the NAS QNAP Turbo Station TS-977XU?

    The NAS QNAP Turbo Station TS-977XU offers several virtualization features, including:

    1. Virtualization Station: This feature allows you to run multiple virtual machines (VMs) on the NAS. You can create and manage VMs with different operating systems, such as Windows, Linux, and Android, directly from the NAS interface. It also supports importing/exporting VMs and snapshots for easy backup and restoration.
    2. Container Station: With Container Station, you can use lightweight container technology to run various applications, such as Docker containers, on the NAS. It provides an easy-to-use interface for managing and deploying containers, allowing you to quickly set up and run applications without the need for complex configurations.
    3. Linux Station: This feature enables you to run Linux-based applications on the NAS. It provides a complete Linux environment with a graphical user interface (GUI), allowing you to install and use Linux applications directly on the NAS without the need for a separate computer.
    4. Virtual Switch: The NAS supports virtual switches, which allow you to create isolated network environments for different VMs or containers. You can configure VLANs, DHCP servers, and other network settings to provide connectivity and security for your virtualized environment.
    5. Snapshots and Cloning: The NAS supports snapshots and cloning for virtual machines. You can take snapshots of VMs at specific points in time, allowing you to easily revert back to a previous state if needed. Cloning allows you to create exact copies of VMs for testing, development, or other purposes.

    These virtualization features provide flexibility and efficiency in utilizing the NAS QNAP Turbo Station TS-977XU for running virtual machines, containers, and Linux applications, making it suitable for various business and personal use cases.

  • How does the virtualization feature of NAS QNAP Turbo Station TS-977XU enhance its performance and functionality?

    The virtualization feature of NAS QNAP Turbo Station TS-977XU enhances its performance and functionality in several ways:

    1. Virtualization Station: The NAS is equipped with Virtualization Station, which allows users to run multiple virtual machines (VMs) on the NAS. This feature enables businesses to consolidate their IT infrastructure by running multiple applications and operating systems on a single physical NAS device. This helps to save hardware costs, energy consumption, and space.
    2. High-performance hardware: The TS-977XU is powered by an AMD Ryzen processor and supports up to 64GB of DDR4 RAM. This high-performance hardware ensures smooth and efficient operation of virtual machines, allowing users to run resource-intensive applications without any performance bottlenecks.
    3. GPU passthrough: The TS-977XU supports GPU passthrough, allowing users to assign a dedicated graphics card to a specific virtual machine. This is particularly useful for applications that require GPU acceleration, such as video editing, 3D rendering, and AI training. By leveraging the power of dedicated GPUs, users can significantly enhance the performance of their virtual machines.
    4. Snapshots and cloning: The NAS supports snapshots and cloning of virtual machines, which provide data protection and flexibility. Snapshots allow users to capture the current state of a virtual machine, enabling them to revert to a previous state if necessary. Cloning allows users to create multiple identical copies of a virtual machine, which is useful for testing, development, or deploying multiple instances of the same application.
    5. Virtual switch and network connectivity: The TS-977XU includes a virtual switch that allows users to create isolated virtual networks for their virtual machines. This provides enhanced security and flexibility in managing network connectivity for different applications and VMs.
    6. Integration with other QNAP applications: The virtualization feature integrates seamlessly with other QNAP applications, such as QTS, File Station, and App Center. This allows users to easily manage and access their virtual machines, share files between the host and guest OS, and install additional applications from the QNAP App Center to enhance the functionality of their virtual machines.

    Overall, the virtualization feature of the NAS QNAP Turbo Station TS-977XU enhances its performance and functionality by providing a powerful and flexible platform for running multiple virtual machines, supporting GPU acceleration, ensuring data protection, and integrating with other QNAP applications.

  • Can you provide examples of how businesses can benefit from the virtualization capabilities of NAS QNAP Turbo Station TS-977XU?

    Certainly! Here are a few examples of how businesses can benefit from the virtualization capabilities of NAS QNAP Turbo Station TS-977XU:

    1. Server Consolidation: The TS-977XU allows businesses to consolidate multiple physical servers into a single virtualized environment. This reduces hardware costs, simplifies management, and improves resource utilization.
    2. Cost Savings: By virtualizing multiple operating systems and applications on a single NAS, businesses can save on hardware, power, and cooling costs. The TS-977XU supports virtual machines (VMs) running various operating systems like Windows, Linux, and UNIX.
    3. Disaster Recovery: The TS-977XU offers snapshot and backup features, allowing businesses to create multiple recovery points for their virtual machines. In the event of a system failure or data loss, businesses can quickly restore their VMs to a previous state, minimizing downtime and data loss.
    4. Flexibility and Scalability: With the TS-977XU, businesses can easily create, deploy, and manage virtual machines to meet their changing needs. They can allocate resources dynamically, add or remove VMs as required, and scale their virtual infrastructure without significant hardware investments.
    5. Testing and Development: The virtualization capabilities of the TS-977XU enable businesses to create isolated environments for testing and development purposes. They can quickly provision VMs, test new applications or software updates, and roll back changes if needed, without affecting the production environment.
    6. Centralized Management: The QNAP Virtualization Station provides a user-friendly interface for managing virtual machines on the TS-977XU. Businesses can monitor performance, allocate resources, and easily migrate VMs between different NAS devices, simplifying administration and reducing management overhead.

    Overall, the virtualization capabilities of the NAS QNAP Turbo Station TS-977XU offer businesses increased efficiency, cost savings, improved disaster recovery, and greater flexibility in managing their IT infrastructure.

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