How to recover data from QNAP Turbo Station TS-983XU NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS QNAP Turbo Station TS-983XU
Data Recovery Tool

QNAP Turbo Station TS-983XU NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from Turbo Station TS-983XU.

How to recover data from NAS QNAP Turbo Station TS-983XU

RAID Recovery™ 2.6
Recover data from damaged RAID arrays inaccessible from a computer.
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Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like QNAP also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can the number of concurrent users or clients accessing a NAS QNAP Turbo Station TS-983XU device affect data loss risks?

The number of concurrent users or clients accessing a NAS QNAP Turbo Station TS-983XU device can affect data loss risks in the following ways:

  1. Increased risk of data corruption: When multiple users access and modify files simultaneously, there is a higher chance of conflicts and data corruption. If two users try to modify the same file at the same time, it can lead to data loss or inconsistencies in the file.
  2. Network congestion: A high number of concurrent users can put a strain on the network bandwidth, leading to congestion. Network congestion can cause delays in data transmission, increased latency, and potential data loss due to dropped packets or timeouts.
  3. Performance degradation: With more users accessing the NAS simultaneously, the device's processing power and performance may be affected. If the NAS becomes overloaded, it may struggle to handle the requests, resulting in slower response times, increased latency, and potential data loss if the system fails to save changes properly.
  4. Increased risk of accidental deletion: More users accessing the NAS means more opportunities for accidental deletion of files or folders. If multiple users have write access to the same data, there is a higher chance of someone mistakenly deleting important files or folders, leading to data loss.
  5. Security vulnerabilities: A higher number of concurrent users increases the attack surface for potential security breaches. If the NAS device is not properly secured, unauthorized users may gain access to sensitive data, leading to data loss or theft.

To mitigate these risks, it is important to implement proper access controls, user permissions, and file locking mechanisms. Regular backups, RAID configurations, and disaster recovery plans should also be in place to minimize the impact of data loss in case of any unforeseen events. Additionally, monitoring the NAS device's performance and network bandwidth can help identify and address any issues that may arise due to a high number of concurrent users.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS Turbo Station TS-983XU can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with QNAP Turbo Station TS-983XU. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a QNAP

How to recover data from a QNAP

Turbo Station TS-983XU has 9 HDD slots, and it supports the following array types:

  • RAID 50;
  • RAID 60;
  • RAID 5;
  • RAID 6;
  • RAID 10;
  • RAID 0;
  • RAID 1;
  • JBOD;

NAS supports:

  • ZFS;
  • EXT4;
  • EXT3;
  • exFAT;
  • FAT32 (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu Tools – Save Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard

  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The QNAP Turbo Station TS-983XU network-attached storage keeps QTS (QuTS hero) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (1)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Turbo Station TS-983XU, feel free to leave a comment!
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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the necessary steps to access files on the NAS QNAP Turbo Station TS-983XU from a remote location?

    To access files on the QNAP Turbo Station TS-983XU from a remote location, you need to follow these necessary steps:

    1. Ensure NAS Connectivity: Make sure the QNAP Turbo Station TS-983XU is connected to the internet and has a valid IP address.
    2. Configure Router: Access your router's settings and set up port forwarding or enable Universal Plug and Play (UPnP) to allow remote access to the NAS.
    3. Configure Dynamic DNS: If your internet connection has a dynamic IP address, you need to set up a dynamic DNS service to assign a domain name to your NAS. This allows you to access it using a consistent URL.
    4. Enable Cloud Access: Open the QNAP NAS management interface (QTS) by entering the NAS IP address in a web browser. Navigate to "Control Panel" > "Applications" > "Cloud Drive Sync" and enable the service.
    5. Set Up Cloud Drive Sync: Configure the Cloud Drive Sync settings, including selecting the folders you want to synchronize with the remote location.
    6. Create a QNAP ID: If you don't have one, create a QNAP ID on the QNAP website. This ID is used to log in to QNAP services remotely.
    7. Enable MyQNAPCloud Service: In the QTS interface, go to "Control Panel" > "Applications" > "MyQNAPCloud" and enable the service. Log in with your QNAP ID.
    8. Set Up Remote Access: In the MyQNAPCloud settings, configure the desired remote access options, such as enabling remote file access, remote management, or remote multimedia streaming.
    9. Configure Security Settings: It is recommended to set up strong passwords, enable two-step verification, and configure firewall settings to enhance the security of your remote access.
    10. Access Files Remotely: Once the above steps are completed, you can access your files remotely by logging in to the MyQNAPCloud website or using the QNAP mobile app. Alternatively, you can use FTP, SFTP, or other supported protocols to connect to the NAS remotely.

    Note: The exact steps may vary slightly depending on the specific firmware version of your QNAP Turbo Station TS-983XU. It is recommended to consult the official QNAP documentation or contact their support for detailed instructions.

  • Are there any specific security measures that need to be taken when accessing files on the NAS QNAP Turbo Station TS-983XU remotely?

    Yes, there are several security measures that should be taken when accessing files on the QNAP Turbo Station TS-983XU remotely:

    1. Enable HTTPS: Access the NAS using HTTPS instead of HTTP to encrypt the communication between your device and the NAS.
    2. Use a VPN: Set up a virtual private network (VPN) to establish a secure connection between your device and the NAS. This adds an extra layer of security by encrypting the entire connection.
    3. Enable Two-Factor Authentication (2FA): Activate 2FA on your NAS to require an additional verification step when logging in remotely. This helps protect against unauthorized access even if your password is compromised.
    4. Use Strong Passwords: Set strong, unique passwords for all user accounts on the NAS, including the administrator account. Avoid using common or easily guessable passwords.
    5. Update Firmware: Regularly check for firmware updates for your NAS and apply them promptly. Firmware updates often include security patches and bug fixes.
    6. Disable Unused Services: Disable any services or protocols on the NAS that are not required for remote access. This reduces the attack surface and minimizes potential vulnerabilities.
    7. Enable Network Access Protection: QNAP NAS devices offer a Network Access Protection feature that can automatically block IP addresses after multiple failed login attempts. Enable this feature to prevent brute-force attacks.
    8. Enable Firewall: Configure the built-in firewall on the NAS to restrict access to specific IP addresses or networks. This helps prevent unauthorized access attempts.
    9. Regularly Backup Data: Implement a backup strategy to ensure that your data is regularly backed up to a separate location. This helps protect against data loss due to hardware failure, theft, or ransomware attacks.
    10. Monitor Log Files: Regularly review the log files on the NAS to identify any suspicious activities or potential security breaches. QNAP NAS devices provide log files that can help in detecting and investigating security incidents.

    It's important to note that these are general security recommendations, and you should consult the QNAP Turbo Station TS-983XU documentation and support resources for specific instructions and best practices related to your device.

  • Can you provide a step-by-step guide on how to set up remote access to the NAS QNAP Turbo Station TS-983XU for file retrieval and management?

    Sure! Here's a step-by-step guide on how to set up remote access to the QNAP Turbo Station TS-983XU for file retrieval and management:

    1. Connect your QNAP Turbo Station TS-983XU to your network and power it on.
    2. Make sure your computer is connected to the same network as the QNAP Turbo Station TS-983XU.
    3. Open a web browser on your computer and enter the IP address of the QNAP Turbo Station TS-983XU. You can find the IP address by checking your router's connected devices list or using a network scanning tool.
    4. Log in to the QNAP Turbo Station TS-983XU using your administrator credentials.
    5. Once logged in, go to "Control Panel" and click on "Network & File Services".
    6. Under "Network & File Services", click on "Remote Access" or "Cloud Access" (the exact name may vary depending on the firmware version).
    7. In the Remote Access settings, enable the "Allow Remote Access to this NAS" option.
    8. Choose the desired remote access method. QNAP offers several options such as myQNAPcloud, DDNS, or VPN. Select the method that suits your needs.
    9. Follow the on-screen instructions to set up the chosen remote access method. This may involve creating a myQNAPcloud account, configuring DDNS settings, or setting up a VPN connection.
    10. Once the remote access method is set up, you may need to configure port forwarding on your router to allow access to the QNAP Turbo Station TS-983XU from the internet. Consult your router's documentation or manufacturer's website for instructions on how to set up port forwarding.
    11. After configuring port forwarding, you should be able to access your QNAP Turbo Station TS-983XU remotely. Open a web browser on any device connected to the internet and enter the remote access URL or IP address provided by the remote access method you set up.
    12. Log in to your QNAP Turbo Station TS-983XU using your administrator credentials.
    13. You should now have remote access to your QNAP Turbo Station TS-983XU for file retrieval and management. You can browse, download, upload, and manage files as needed.

    Note: It's important to ensure that your QNAP Turbo Station TS-983XU is updated with the latest firmware and that you have strong, unique passwords for your administrator account and remote access accounts to maintain security.
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