How to recover data from QNAP Turbo Station TS-983XU-RP NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS QNAP Turbo Station TS-983XU-RP

QNAP Turbo Station TS-983XU-RP NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from Turbo Station TS-983XU-RP.

How to recover data from NAS QNAP Turbo Station TS-983XU-RP

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like QNAP also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

What is a NAS QNAP Turbo Station TS-983XU-RP (Network Attached Storage) device?

The QNAP Turbo Station TS-983XU-RP is a Network Attached Storage (NAS) device manufactured by QNAP Systems. It is designed to provide centralized storage and data management for small to medium-sized businesses or home users.

The TS-983XU-RP features a rackmount form factor, making it suitable for installation in server rooms or data centers. It is powered by an Intel Xeon E processor and supports up to 64GB of DDR4 RAM, offering high-performance computing capabilities.

Key features of the TS-983XU-RP include:

  1. Storage Capacity: It supports up to 9 hot-swappable drive bays, allowing the installation of 3.5-inch or 2.5-inch SATA hard drives or solid-state drives (SSDs). With the use of expansion units, the storage capacity can be further expanded.
  2. RAID Support: The device supports various RAID configurations (RAID 0, 1, 5, 6, 10, 50, and 60), providing data redundancy and protection against drive failures.
  3. Connectivity: It offers multiple network connectivity options, including four Gigabit Ethernet ports and two 10GbE SFP+ ports, enabling high-speed data transfer and seamless integration into existing network infrastructure.
  4. Virtualization Support: The TS-983XU-RP is compatible with virtualization technologies such as VMware, Citrix, and Microsoft Hyper-V, allowing users to run multiple virtual machines on a single device.
  5. Data Protection and Backup: It provides various data protection features, including snapshots, backup and restore options, and support for popular backup software like Acronis True Image and Symantec Backup Exec.
  6. Security Features: The device offers comprehensive security features, including AES 256-bit encryption, IP blocking, and antivirus protection, ensuring data integrity and protection against potential threats.
  7. Application Ecosystem: QNAP NAS devices run on the QTS operating system, which supports a wide range of applications for file sharing, multimedia streaming, surveillance, and more. The QTS App Center provides a marketplace for downloading and installing additional applications.

Overall, the QNAP Turbo Station TS-983XU-RP is a powerful and versatile NAS device that combines storage, performance, and data management features, making it suitable for businesses or individuals in need of a reliable and scalable storage solution.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS Turbo Station TS-983XU-RP can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with QNAP Turbo Station TS-983XU-RP. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a QNAP

How to recover data from a QNAP

Turbo Station TS-983XU-RP has 9 HDD slots, and it supports the following array types:

  • RAID 50;
  • RAID 60;
  • RAID 5;
  • RAID 6;
  • RAID 10;
  • RAID 0;
  • RAID 1;
  • JBOD;

NAS supports:

  • ZFS;
  • EXT4;
  • EXT3;
  • exFAT;
  • FAT32 (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The QNAP Turbo Station TS-983XU-RP network-attached storage keeps QTS (QuTS hero) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (1)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Turbo Station TS-983XU-RP, feel free to leave a comment!
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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • What are the benefits of adding an additional hard drive to the QNAP Turbo Station TS-983XU-RP NAS?

    Adding an additional hard drive to the QNAP Turbo Station TS-983XU-RP NAS can provide several benefits, including:

    1. Increased storage capacity: By adding another hard drive, you can expand the total storage capacity of your NAS. This is especially useful if you are running out of space or need to store large amounts of data.
    2. Data redundancy and protection: With multiple hard drives, you can set up RAID configurations such as RAID 1 (mirroring) or RAID 5 (striping with parity) to protect your data against drive failures. If one drive fails, you can still access your data from the remaining drives.
    3. Improved performance: By adding more hard drives, you can distribute the workload and improve the overall performance of your NAS. This is particularly beneficial for tasks that involve heavy read/write operations or multiple users accessing the NAS simultaneously.
    4. Flexibility and scalability: Having additional hard drives allows for more flexibility and scalability. You can easily add or replace drives as your storage needs grow or change over time. This ensures that your NAS can adapt to your evolving data storage requirements.
    5. Data organization and management: With multiple hard drives, you can organize and manage your data more efficiently. You can separate different types of data, create backups, or implement data tiering strategies to optimize storage usage.
    6. Enhanced data backup and recovery: Additional hard drives enable you to create backups of your important data. You can set up scheduled backups or use features like snapshotting to protect your data against accidental deletion, ransomware attacks, or other data loss scenarios.

    Overall, adding an additional hard drive to the QNAP Turbo Station TS-983XU-RP NAS provides increased storage capacity, data redundancy, improved performance, flexibility, and enhanced data management capabilities.

  • How do I install and configure an additional hard drive in the QNAP Turbo Station TS-983XU-RP NAS?

    To install and configure an additional hard drive in the QNAP Turbo Station TS-983XU-RP NAS, follow these steps:

    1. Shut down the NAS and disconnect the power cord.
    2. Remove the NAS from the rack (if applicable).
    3. Remove the NAS cover by unscrewing the screws on the back panel.
    4. Locate the empty drive bays in the NAS.
    5. Prepare the additional hard drive by inserting it into a compatible drive tray or caddy.
    6. Slide the drive tray with the hard drive into an empty drive bay, ensuring it is properly aligned.
    7. Secure the drive tray by tightening the screws or using the locking mechanism provided.
    8. Repeat steps 5-7 for any additional hard drives you want to install.
    9. Replace the NAS cover and secure it with the screws.
    10. Reconnect the power cord and turn on the NAS.

    Now that the additional hard drive(s) are physically installed, you need to configure them in the QNAP NAS software:

    1. Access the QNAP NAS administration interface by entering the NAS IP address in a web browser.
    2. Log in to the administration interface using your credentials.
    3. In the administration interface, go to "Storage & Snapshots" and click on "Storage Manager."
    4. Click on the "Disk" tab to view the list of installed hard drives.
    5. You should see the newly installed hard drive(s) listed as "Not Initialized." Click on the "Action" button next to the drive and select "Initialize."
    6. Follow the on-screen prompts to initialize the hard drive(s) and choose the desired RAID configuration (if applicable).
    7. Once the initialization process is complete, the hard drive(s) will be ready for use.
    8. You can create storage volumes, set up file sharing, and configure other storage-related settings in the Storage Manager or other relevant sections of the administration interface.

    Remember to consult the QNAP NAS user manual or online documentation for detailed instructions specific to your NAS model, as the steps may vary slightly.

  • What factors should I consider when selecting an additional hard drive for the QNAP Turbo Station TS-983XU-RP NAS?

    When selecting an additional hard drive for the QNAP Turbo Station TS-983XU-RP NAS, you should consider the following factors:

    1. Compatibility: Ensure that the hard drive you choose is compatible with the NAS device. Check the QNAP compatibility list or consult the manufacturer's website for a list of supported drives.
    2. Capacity: Determine the amount of storage space you require based on your needs. Consider the size of the files you will be storing and the expected growth of your data.
    3. Speed: Consider the speed of the hard drive, especially if you will be using it for demanding tasks like video editing or running virtual machines. Look for drives with higher RPM (rotations per minute) or solid-state drives (SSDs) for faster data access.
    4. RAID Support: If you plan to use RAID (redundant array of independent disks) for data redundancy or performance improvement, ensure that the hard drive is compatible with the RAID level you intend to use.
    5. NAS-Optimized: Look for hard drives specifically designed for NAS use. These drives are built to handle the continuous operation and vibration encountered in NAS environments, providing better reliability and performance.
    6. Warranty and Support: Consider the warranty period and the level of support provided by the manufacturer. Longer warranties and reliable customer support can give you peace of mind.
    7. Budget: Set a budget for your additional hard drive and choose one that fits within that range. Compare prices from different manufacturers and retailers to get the best value for your money.

    Remember to consider your specific needs and requirements when selecting a hard drive for your QNAP Turbo Station TS-983XU-RP NAS.

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