NAS QNAP Turbo Station TS-h2477XU-RP RAID Arrays: Recovering Data from Mechanical and Logical Failures

Has your NAS QNAP Turbo Station TS-h2477XU-RP suddenly lost its network drive and you’re unsure what to do next? Did the RAID array collapse, making your files inaccessible? Is the device throwing errors during startup? Perhaps you accidentally rebuilt the RAID array or several hard drives failed at the same time?

NAS QNAP Turbo Station TS-h2477XU-RP RAID Arrays: Recovering Data from Mechanical and Logical Failures

QNAP Turbo Station TS-h2477XU-RP NAS Data Recovery in 2025

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from an Turbo Station TS-h2477XU-RP. We’ll walk through the most common causes of failure and demonstrate proven methods to restore files from a lost or degraded RAID array.

NAS QNAP Turbo Station TS-h2477XU-RP RAID Arrays: Recovering Data from Mechanical and Logical Failures

RAID Recovery™ 2.8
Recover data from damaged RAID arrays inaccessible from a computer.
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Why Regular Data Recovery Tools Can’t Restore Files from RAID

Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.

This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.

Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like QNAP often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.

Are there any compatibility issues that can result in data loss for NAS QNAP Turbo Station TS-h2477XU-RP devices?

There can be several compatibility issues that may result in data loss for NAS QNAP Turbo Station TS-h2477XU-RP devices. Some of the common issues include:

  1. Incompatible hard drives: Using incompatible hard drives can lead to data loss. It is important to ensure that the hard drives you use are compatible with the QNAP Turbo Station model. QNAP provides a compatibility list on their website for reference.
  2. Firmware and software compatibility: Incompatibility between the firmware version of the QNAP Turbo Station and the software installed on client devices can cause data loss. It is recommended to keep both the firmware and software up to date to avoid any compatibility issues.
  3. Network and connectivity issues: Unstable network connections, network configuration conflicts, or incompatible network equipment can disrupt data transfer and potentially lead to data loss. It is essential to have a stable and compatible network setup.
  4. Power supply issues: Inadequate power supply or power fluctuations can result in data loss. It is crucial to ensure that the QNAP Turbo Station is connected to a reliable power source and protected against power surges.
  5. Hardware failures: Any hardware failure in the QNAP Turbo Station, such as disk controller failure or motherboard failure, can potentially lead to data loss. Regular backups and proper hardware maintenance can help mitigate the risk of data loss in such cases.

To minimize the chances of data loss, it is advisable to follow QNAP's guidelines, keep the firmware and software updated, use compatible hardware, maintain a stable network environment, and regularly backup your data.

How to Remove Hard Disks from Your NAS and Connect Them to a PC

Although the NAS Turbo Station TS-h2477XU-RP can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:

  1. Power off the NAS and disconnect it from the power source.

    WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.

  2. Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.

  3. Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.

  4. Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Step-by-Step Data Recovery with Hetman RAID Recovery

Hetman Raid Recovery

This program restores data from damaged RAID arrays and is fully compatible with QNAP Turbo Station TS-h2477XU-RP. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.

Go to view
How to recover data from a QNAP

How to recover data from a QNAP

Turbo Station TS-h2477XU-RP has 24 HDD slots, and it supports the following array types:

  • RAID 50;
  • RAID 60;
  • RAID 5;
  • RAID 6;
  • RAID 10;
  • RAID 0;
  • RAID 1;
  • JBOD;

NAS supports:

  • ZFS;
  • EXT4;
  • EXT3;
  • exFAT;
  • FAT32 (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

How to Safely Recover Data from Disk Images

This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:

  • Overwriting during the recovery process;
  • Additional data loss caused by bad sectors;
  • User errors.

To create a disk image, follow these steps:

  1. Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.

  2. In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.

  3. When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

    Hetman RAID Recovery: Image Creation Wizard
  4. Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

    Hetman RAID Recovery: Choose a disk or save the image via FTP

Where Are the User’s Files Actually Stored?

The QNAP Turbo Station TS-h2477XU-RP network-attached storage keeps QTS (QuTS hero) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

RAID Recovery Software: Detailed Comparison

Product Operating system RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows, Linux, MacOS Yes, over 100 controllers FAT, exFAT, NTFS, ReFS, APFS, HFS+, Ext4, Ext3, Ext2, ReiserFS, Btrfs, VMFS, Hikvision, XFS, UFS, ZFS Yes Yes Yes
DiskInternals RAID Recovery Windows Yes, over 10 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Turbo Station TS-h2477XU-RP, feel free to leave a comment!
  • Derick Hay
    Derick Hay 19.09.2023 04:40 #
    How does data recovery from NAS QNAP Turbo Station TS-h2477XU-RP differ from other storage devices?
    • Hetman Software
      Hetman Software 19.09.2023 05:59 #

      Data recovery from a NAS QNAP Turbo Station TS-h2477XU-RP differs from other storage devices in a few key ways:

      1. RAID Configuration: The QNAP Turbo Station TS-h2477XU-RP typically uses a RAID (Redundant Array of Independent Disks) configuration to distribute data across multiple hard drives for increased performance and fault tolerance. This means that data recovery involves understanding and reconstructing the RAID configuration to recover the data.
      2. Network Connectivity: Unlike traditional storage devices like internal hard drives or external hard drives, a NAS is connected to a network and accessible by multiple users simultaneously. This network connectivity introduces additional complexities during data recovery, as the NAS might have been accessed by multiple users or applications, potentially causing data corruption or overwriting.
      3. Operating System and File System: NAS devices often run their own operating system and file system, which can be different from those found in traditional storage devices. QNAP Turbo Station TS-h2477XU-RP, for example, runs the QTS operating system and typically uses the ext4 file system. Data recovery specialists need to have knowledge and expertise in these specific systems to successfully recover data.
      4. Hardware and Software Integration: NAS devices like QNAP Turbo Station TS-h2477XU-RP have specialized hardware components and software features that are designed for network storage functionality. This integration of hardware and software can add complexity to the data recovery process, requiring specialized tools and techniques to recover the data.

      Overall, data recovery from a NAS QNAP Turbo Station TS-h2477XU-RP requires a deep understanding of RAID configurations, network connectivity, specialized operating systems, and file systems specific to NAS devices. It is recommended to consult professional data recovery services with expertise in NAS recovery to ensure a higher chance of successful data retrieval.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • How does the NAS QNAP Turbo Station TS-h2477XU-RP perform as a VPN server in terms of security and encryption protocols?

    The QNAP Turbo Station TS-h2477XU-RP is a powerful NAS device that can also function as a VPN server. In terms of security and encryption protocols, the device offers robust features to ensure the confidentiality and integrity of your data.

    The TS-h2477XU-RP supports various VPN protocols, including OpenVPN, L2TP/IPSec, and PPTP. OpenVPN is widely regarded as the most secure protocol due to its use of OpenSSL encryption and authentication protocols. It provides strong encryption and is resistant to most known vulnerabilities.

    Additionally, the NAS supports up to 256-bit AES encryption, which is considered highly secure and virtually unbreakable. AES encryption is widely used in the industry and is trusted by many organizations and governments.

    The TS-h2477XU-RP also offers features like certificate management, which allows you to generate and manage SSL/TLS certificates for secure connections. This adds an extra layer of security by ensuring that only authorized devices can establish a VPN connection.

    Furthermore, the NAS has built-in firewall features that can be configured to restrict access to the VPN server and protect against unauthorized access attempts. You can set up rules to allow or deny specific IP addresses or ranges, helping to secure your VPN server from potential threats.

    Overall, the QNAP Turbo Station TS-h2477XU-RP performs well as a VPN server in terms of security and encryption protocols. It offers strong encryption options, supports multiple VPN protocols, and provides additional security features to protect your data.

  • What are the advantages and disadvantages of using the NAS QNAP Turbo Station TS-h2477XU-RP as a VPN server compared to dedicated VPN solutions?

    Advantages of using the NAS QNAP Turbo Station TS-h2477XU-RP as a VPN server:

    1. Cost-effective: Using the NAS as a VPN server eliminates the need for purchasing a separate dedicated VPN server, resulting in cost savings.
    2. Centralized management: The NAS offers a user-friendly interface for managing VPN connections, allowing easy configuration and monitoring of VPN users and settings.
    3. Scalability: The NAS can handle multiple VPN connections simultaneously, making it suitable for small to medium-sized businesses that require VPN access for multiple users.
    4. Storage integration: The NAS can integrate with existing storage solutions, allowing VPN users to access files and data stored on the NAS securely.
    5. Additional features: The NAS often comes with additional features like file sharing, backup, surveillance, and media streaming, providing a comprehensive solution for various needs.

    Disadvantages of using the NAS QNAP Turbo Station TS-h2477XU-RP as a VPN server:

    1. Limited performance: While the NAS can handle multiple VPN connections, its performance might be lower compared to dedicated VPN solutions designed specifically for high-speed and high-capacity VPN traffic.
    2. Hardware limitations: The NAS's hardware specifications might not be as robust as dedicated VPN servers, leading to potential limitations in terms of processing power, memory, and network throughput.
    3. Lack of specialized support: Dedicated VPN solutions often come with dedicated technical support, whereas using the NAS as a VPN server might require relying on general NAS support, which may not be as specialized or responsive.
    4. Compatibility issues: Some VPN protocols or advanced VPN configurations might not be supported or fully compatible with the NAS, limiting flexibility in terms of VPN setup and customization.
    5. Security concerns: While the NAS can provide secure VPN connections, dedicated VPN solutions might offer more advanced security features, such as intrusion detection and prevention systems, advanced encryption algorithms, and dedicated security hardware.

    Ultimately, the decision to use the NAS QNAP Turbo Station TS-h2477XU-RP as a VPN server or opt for a dedicated VPN solution depends on the specific requirements, budget, and priorities of the organization or individual.

  • Can the NAS QNAP Turbo Station TS-h2477XU-RP handle a high volume of VPN connections simultaneously, and what are the potential performance limitations?

    The NAS QNAP Turbo Station TS-h2477XU-RP is designed to handle a high volume of VPN connections simultaneously. It supports VPN server functionality and can handle multiple VPN connections concurrently.

    The potential performance limitations of the TS-h2477XU-RP depend on various factors such as the VPN protocol being used, the encryption level, the hardware resources of the NAS, and the network environment.

    The TS-h2477XU-RP is equipped with a powerful Intel Xeon processor, up to 128GB of RAM, and multiple Gigabit Ethernet ports, which should provide sufficient resources for handling a significant number of VPN connections. However, if you need to handle a very high volume of VPN connections or require extremely high throughput, you may want to consider a dedicated VPN server solution or consult with QNAP support for specific performance benchmarks.