Distinguishing Mechanical and Logical Failures in NAS QNAP TVS-463 RAID Arrays

Contents

• Why can’t ordinary software tools restore files from RAID?
• How to take hard disks out of the NAS and connect them to a PC?
  • Restoring data with Hetman RAID Recovery
  • Safe recovery from disk images
  • Where are user’s files stored?
  • Comparison of software for RAID recovery

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like QNAP also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any compatibility issues or limitations when connecting NAS QNAP TVS-463 devices to different operating systems or platforms?

When connecting QNAP TVS-463 NAS devices to different operating systems or platforms, there can be compatibility issues or limitations. Here are some factors to consider:

1. File System Compatibility: QNAP NAS devices typically use the QTS operating system, which supports various file systems like NTFS, FAT32, HFS+, and exFAT. While most operating systems can read these file systems, write access may be limited. For example, macOS can read NTFS but cannot write to it natively.
2. Network Protocol Support: QNAP NAS devices support various network protocols like SMB/CIFS, AFP, NFS, and FTP. Different operating systems may have varying levels of support for these protocols. For example, Windows, macOS, and Linux generally support SMB/CIFS, but there may be differences in performance or feature support.
3. Software Compatibility: QNAP provides software utilities like Qfinder Pro, Qsync, and Qfile, which are designed to work with specific operating systems. While these utilities are usually available for Windows, macOS, iOS, and Android, the features and functionality may differ across platforms.
4. Third-Party Application Availability: QNAP NAS devices support a wide range of third-party applications through their App Center. However, the availability and compatibility of these applications can vary depending on the operating system. Some applications may be exclusive to certain platforms or have limited functionality on specific operating systems.
5. Hardware Requirements: The hardware requirements of the connected operating systems or platforms should also be considered. For example, if you plan to connect the NAS to a computer running an older operating system, there may be limitations in terms of supported network speeds, hardware compatibility, or software updates.

In summary, while QNAP NAS devices generally offer broad compatibility with different operating systems and platforms, there can be limitations or compatibility issues depending on the specific combination of hardware, software, and protocols being used. It is recommended to review the documentation and support resources provided by QNAP for detailed information on compatibility with specific operating systems.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS TVS-463 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

1. Turn off the storage and disconnect it from the power supply.

   WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

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   How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

This program recovers data from damaged RAID arrays and is fully compatible with QNAP TVS-463. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

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How to recover data from a QNAP

TVS-463 has 4 HDD slots, and it supports the following array types:

• RAID 6;
• RAID 5;
• RAID 10;
• RAID 0;
• RAID 1;
• JBOD;

NAS supports:

• ZFS;
• EXT4;
• EXT3;
• exFAT;
• FAT32 (External Disk Only);
• NTFS (External Disk Only);
• HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

• Overwriting during the recovery process;
• Loss resulting from bad sectors;
• User mistakes.

To create an image, do the following:

1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

2. Select the disk in the main window, and choose from the menu Tools – Save Disk. You can select multiple disks to be saved.

3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

   

4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

   

Where are user’s files stored?

The QNAP TVS-463 network-attached storage keeps QTS (QuTS hero) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery