How to recover data from QNAP TVS-872X NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS QNAP TVS-872X

QNAP TVS-872X NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from TVS-872X.

How to recover data from NAS QNAP TVS-872X

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like QNAP also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any known limitations or issues related to specific NAS QNAP TVS-872X device models that can lead to data loss?

Yes, there have been some reported limitations and issues related to specific QNAP TVS-872X device models that can potentially lead to data loss. Here are a few known concerns:

  1. RAID Rebuild Failure: In some cases, during the process of rebuilding a RAID array after a disk failure, there have been reports of the rebuild process failing and resulting in data loss.
  2. Firmware Issues: Occasionally, firmware updates can introduce bugs or compatibility issues that may lead to data corruption or loss. It is always recommended to update the firmware cautiously and ensure that you have a backup of your data before proceeding.
  3. Power Supply Problems: Some users have experienced power supply failures in certain TVS-872X models, which can cause sudden shutdowns or other issues that may result in data loss.
  4. Network Connectivity: There have been instances where users have encountered network connectivity problems, such as intermittent disconnections or slow transfer speeds, which can affect data access and reliability.

To mitigate the risk of data loss, it is advisable to regularly back up your data to an external storage device or cloud service. Additionally, keeping your NAS firmware up to date and monitoring the health of your hard drives can help identify and address any potential issues before they lead to data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS TVS-872X can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with QNAP TVS-872X. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a QNAP

How to recover data from a QNAP

TVS-872X has 8 HDD slots, and it supports the following array types:

  • RAID 50;
  • RAID 60;
  • RAID 6;
  • RAID 5;
  • RAID 10;
  • RAID 0;
  • RAID 1;
  • JBOD;

NAS supports:

  • ZFS;
  • EXT4;
  • EXT3;
  • exFAT;
  • FAT32 (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The QNAP TVS-872X network-attached storage keeps QTS (QuTS hero) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS TVS-872X, feel free to leave a comment!
  • Colman Marson
    Colman Marson 16.09.2023 22:47 #
    Can data recovery from a NAS QNAP TVS-872X device be done if the device is showing signs of disk or storage media errors?
    • Hetman Software
      Hetman Software 17.09.2023 00:00 #

      Yes, data recovery from a NAS QNAP TVS-872X device can be done even if the device is showing signs of disk or storage media errors. However, the success of the data recovery process will depend on the severity of the errors and the condition of the storage media.

      If the errors are minor and the storage media is still accessible, you may be able to recover the data by using the built-in data recovery options provided by QNAP. These options include RAID rebuilding, disk scanning, and file system repair.

      If the errors are more severe or the storage media is physically damaged, professional data recovery services may be required. These services specialize in recovering data from damaged or failed storage devices and have the expertise and tools necessary to handle such situations.

      It is important to note that data recovery from a faulty NAS device can be a complex and delicate process. It is recommended to consult with a professional data recovery service or contact QNAP support for guidance to ensure the best possible outcome.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the available cloud services that can be used to copy data from a QNAP TVS-872X NAS device?

    There are several cloud services that can be used to copy data from a QNAP TVS-872X NAS device. Some popular options include:

    1. QNAP Cloud Storage Gateway: QNAP provides its own cloud storage gateway service, which allows you to seamlessly connect your QNAP NAS to various cloud storage providers such as Amazon S3, Microsoft Azure, Google Cloud Storage, and more.
    2. Amazon S3: QNAP NAS devices support Amazon S3 cloud storage service. You can use QNAP's Hybrid Backup Sync application to easily copy data from your NAS to Amazon S3.
    3. Microsoft Azure: QNAP NAS devices also support Microsoft Azure cloud storage. You can use QNAP's Hybrid Backup Sync application to copy data from your NAS to Microsoft Azure.
    4. Google Cloud Storage: QNAP NAS devices can be connected to Google Cloud Storage as well. You can use QNAP's Hybrid Backup Sync application to copy data from your NAS to Google Cloud Storage.
    5. Dropbox: QNAP NAS devices have built-in support for Dropbox cloud storage. You can use QNAP's Cloud Sync application to synchronize or backup data from your NAS to your Dropbox account.
    6. OneDrive: QNAP NAS devices also support Microsoft OneDrive cloud storage. You can use QNAP's Cloud Sync application to copy data from your NAS to your OneDrive account.

    These are just a few examples of the available cloud services that can be used to copy data from a QNAP TVS-872X NAS device. Depending on your specific requirements and preferences, there may be other cloud storage providers that can be integrated with your QNAP NAS.

  • How can data be securely transferred from the NAS to a cloud service?

    To securely transfer data from a Network Attached Storage (NAS) to a cloud service, you can follow these steps:

    1. Choose a secure cloud service provider: Select a reputable cloud service provider that offers strong security measures, encryption, and data protection features.
    2. Enable encryption on the NAS: Set up encryption on your NAS to ensure that data is encrypted before it leaves the device. This can be done through built-in encryption options or by using third-party encryption software.
    3. Use a Virtual Private Network (VPN): Establish a VPN connection between your NAS and the cloud service. A VPN creates a secure and encrypted tunnel for data transfer, protecting it from unauthorized access.
    4. Implement secure protocols: Utilize secure protocols like Secure File Transfer Protocol (SFTP) or Secure Shell (SSH) to transfer data between the NAS and the cloud service. These protocols provide encryption and authentication to ensure secure data transfer.
    5. Set up firewall rules: Configure firewall rules on your NAS to restrict access and allow only authorized connections to the cloud service. This helps prevent unauthorized access and data breaches.
    6. Enable two-factor authentication (2FA): Enable 2FA on both the NAS and the cloud service. This adds an extra layer of security by requiring a second form of authentication, such as a verification code sent to your mobile device, in addition to a password.
    7. Regularly update firmware and software: Keep your NAS firmware and cloud service software up to date with the latest security patches and updates. This helps protect against known vulnerabilities and ensures that security measures are current.
    8. Regularly backup data: Implement a regular backup strategy to create copies of your data on the NAS and the cloud service. This ensures data availability and helps recover from any potential data loss or security incidents.
    9. Monitor and audit: Monitor your NAS and cloud service for any suspicious activities or unauthorized access attempts. Implement auditing and logging mechanisms to track data transfers and detect any security breaches.

    By following these steps, you can securely transfer data from your NAS to a cloud service, protecting it from unauthorized access and ensuring its integrity during the transfer process.

  • Are there any limitations or considerations to keep in mind when copying data from a QNAP TVS-872X NAS to cloud services?

    Yes, there are several limitations and considerations to keep in mind when copying data from a QNAP TVS-872X NAS to cloud services. Some of them include:

    1. Bandwidth: The speed of your internet connection will affect the time it takes to transfer data to the cloud. If you have a slow or limited bandwidth connection, it may take a long time to complete the transfer.
    2. Data transfer costs: Cloud service providers often charge for data transfer, especially if you exceed a certain amount of data. Make sure to check the pricing and any potential additional costs associated with transferring data to the cloud.
    3. Data security: When transferring data to the cloud, it's important to ensure the security of your data. Choose a reliable cloud service provider that offers encryption and other security measures to protect your data during transit and storage.
    4. Compatibility: Ensure that the cloud service you choose is compatible with the QNAP TVS-872X NAS. Check if there are any specific software or integration requirements for transferring data from the NAS to the cloud service.
    5. Storage limitations: Cloud services often have storage limitations or pricing tiers based on the amount of data you store. Consider the storage capacity you require and the potential costs involved in storing data in the cloud.
    6. Network stability: Before initiating the data transfer, ensure that your network is stable and reliable. Any interruptions or network failures during the transfer process can result in data loss or corruption.
    7. Data transfer methods: Depending on the cloud service and NAS capabilities, you may have different options for transferring data, such as using FTP, Rsync, or specific backup applications. Research and choose the most appropriate method for your needs.
    8. Data integrity: Verify the integrity of the data after the transfer to ensure that it was successfully copied without any errors or corruption. Perform regular checks and backups to maintain data integrity.

    It is recommended to thoroughly research and plan the data transfer process to ensure a smooth and secure transition from the QNAP TVS-872X NAS to cloud services.

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