Features of Data Recovery from NAS QNAP TVS-972XU Storage in a Home Environment

Has your NAS QNAP TVS-972XU suddenly lost its network drive and you’re unsure what to do next? Did the RAID array collapse, making your files inaccessible? Is the device throwing errors during startup? Perhaps you accidentally rebuilt the RAID array or several hard drives failed at the same time?

Features of Data Recovery from NAS QNAP TVS-972XU Storage in a Home Environment

QNAP TVS-972XU NAS Data Recovery in 2025

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from an TVS-972XU. We’ll walk through the most common causes of failure and demonstrate proven methods to restore files from a lost or degraded RAID array.

Features of Data Recovery from NAS QNAP TVS-972XU Storage in a Home Environment

RAID Recovery™ 2.8
Recover data from damaged RAID arrays inaccessible from a computer.
Download

Why Regular Data Recovery Tools Can’t Restore Files from RAID

Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.

This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.

Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like QNAP often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.

Can the use of specific data compression or deduplication techniques impact the performance and data integrity on NAS QNAP TVS-972XU devices?

Yes, the use of specific data compression or deduplication techniques can impact the performance and data integrity on NAS QNAP TVS-972XU devices.

Data compression techniques reduce the size of data by encoding it in a more efficient manner. While compression can save storage space, it can also impact performance as the NAS device needs to spend more time and resources compressing and decompressing data. This can result in slower read and write speeds.

Deduplication techniques identify and eliminate duplicate copies of data, saving storage space. However, deduplication can also impact performance as the NAS device needs to compare and analyze data to identify duplicates. This process can consume processing power and slow down overall performance.

It's important to note that the impact on performance and data integrity will vary depending on the specific compression or deduplication techniques used, the amount and type of data being processed, and the hardware capabilities of the NAS device. It is recommended to carefully evaluate and test the impact of these techniques on your specific use case before implementing them on a production system.

How to Remove Hard Disks from Your NAS and Connect Them to a PC

Although the NAS TVS-972XU can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:

  1. Power off the NAS and disconnect it from the power source.

    WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.

  2. Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.

  3. Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.

  4. Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Step-by-Step Data Recovery with Hetman RAID Recovery

Hetman Raid Recovery

This program restores data from damaged RAID arrays and is fully compatible with QNAP TVS-972XU. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.

Go to view
How to recover data from a QNAP

How to recover data from a QNAP

TVS-972XU has 9 HDD slots, and it supports the following array types:

  • RAID 50;
  • RAID 60;
  • RAID 6;
  • RAID 5;
  • RAID 10;
  • RAID 0;
  • RAID 1;
  • JBOD;

NAS supports:

  • ZFS;
  • EXT4;
  • EXT3;
  • exFAT;
  • FAT32 (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

How to Safely Recover Data from Disk Images

This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:

  • Overwriting during the recovery process;
  • Additional data loss caused by bad sectors;
  • User errors.

To create a disk image, follow these steps:

  1. Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.

  2. In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.

  3. When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

    Hetman RAID Recovery: Image Creation Wizard
  4. Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

    Hetman RAID Recovery: Choose a disk or save the image via FTP

Where Are the User’s Files Actually Stored?

The QNAP TVS-972XU network-attached storage keeps QTS (QuTS hero) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

RAID Recovery Software: Detailed Comparison

Product Operating system RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows, Linux, MacOS Yes, over 100 controllers FAT, exFAT, NTFS, ReFS, APFS, HFS+, Ext4, Ext3, Ext2, ReiserFS, Btrfs, VMFS, Hikvision, XFS, UFS, ZFS Yes Yes Yes
DiskInternals RAID Recovery Windows Yes, over 10 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

Feedback

We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS TVS-972XU, feel free to leave a comment!
  • Wilson Raulerson
    Wilson Raulerson 16.09.2023 05:58 #
    How long does the data recovery process from a NAS QNAP TVS-972XU device usually take?
    • Hetman Software
      Hetman Software 16.09.2023 07:00 #

      The duration of the data recovery process from a NAS QNAP TVS-972XU device can vary depending on several factors, including the size of the storage capacity, the number of files to be recovered, the complexity of the data loss situation, and the speed of the data recovery software or service being used.

      In general, data recovery from a NAS device can take anywhere from a few hours to several days or even weeks, depending on the aforementioned factors. It is important to note that data recovery is a complex and time-consuming process, and the time required can also be influenced by the condition of the device, such as the presence of hardware issues or the extent of data corruption.

Post comment
User
Leave a reply
Your email address will not be published. Required fields are marked *

Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

Share

Questions and answers

  • What are the key features and capabilities of the QNAP TVS-972XU NAS for video streaming?

    The QNAP TVS-972XU NAS offers several key features and capabilities for video streaming:

    1. High-performance hardware: It is powered by an Intel Xeon E processor and supports up to 64GB DDR4 ECC memory, ensuring smooth video streaming and transcoding capabilities.
    2. 10GbE connectivity: It comes with two built-in 10GbE SFP+ ports, providing high-speed network connectivity for streaming and transferring large video files.
    3. HDMI output: The NAS has an HDMI 2.0 port, allowing direct connection to a 4K display for local video playback without the need for a separate media player.
    4. Virtualization support: It supports virtualization technologies like VMware, Citrix, and Microsoft Hyper-V, enabling the NAS to run multiple virtual machines for video streaming applications.
    5. QVR Pro surveillance solution: The NAS supports QVR Pro, QNAP's professional surveillance solution, which allows users to build a comprehensive video surveillance system with features like live monitoring, recording, and playback.
    6. Expandable storage: The TVS-972XU NAS supports up to nine SATA 6Gb/s drives, allowing for high-capacity storage for video files. It also supports SSD caching for improved performance.
    7. App ecosystem: QNAP NAS devices have a wide range of apps available through the QTS App Center. These include media streaming apps like Plex, Emby, and Jellyfin, which allow for easy organization and streaming of video content.
    8. RAID support: The NAS supports various RAID configurations, including RAID 0, 1, 5, 6, 10, and JBOD, providing data protection and redundancy for video files.
    9. Remote access and sharing: The QNAP NAS offers remote access capabilities, allowing users to stream videos from anywhere using mobile devices or web browsers. It also supports file sharing with customizable access permissions.
    10. Scalability: The TVS-972XU NAS can be expanded by connecting additional QNAP expansion enclosures, allowing for increased storage capacity as video streaming needs grow.
  • How can I optimize the video streaming performance on the QNAP TVS-972XU NAS?

    To optimize video streaming performance on the QNAP TVS-972XU NAS, you can follow these steps:

    1. Upgrade NAS Firmware: Ensure that your NAS is running the latest firmware version. QNAP regularly releases firmware updates that can improve performance and fix any known issues.
    2. Network Configuration: Make sure your NAS is connected to a high-speed and stable network connection. You can use a wired Ethernet connection instead of Wi-Fi for better performance. Also, consider using a Gigabit Ethernet switch to connect your NAS and streaming device for faster data transfer.
    3. Enable SSD Caching: If your NAS has SSD slots, you can install SSDs and enable SSD caching. This feature accelerates read and write operations, improving overall performance. Go to the QTS management interface, navigate to "Storage & Snapshots" > "SSD Cache" to set up and configure SSD caching.
    4. Adjust Transcoding Settings: If you are transcoding videos on-the-fly, you can optimize the settings for better performance. In the QTS management interface, go to "Control Panel" > "Transcoding" and adjust the settings according to your requirements. Lowering the transcoding resolution or bitrate can reduce the load on the NAS.
    5. Use Hardware Acceleration: If your NAS supports hardware acceleration for video transcoding, enable it. This offloads the transcoding tasks to dedicated hardware, improving performance. Go to "Control Panel" > "Hardware & Power" > "Hardware acceleration" to enable and configure hardware acceleration settings.
    6. Optimize Storage Configuration: If you have multiple hard drives in your NAS, consider using RAID configurations like RAID 0, RAID 10, or RAID 5 for improved performance. This allows for faster data access and redundancy.
    7. Optimize Media Server Settings: If you are using the QNAP media server (e.g., Plex, Emby, or Twonky), optimize the settings for better video streaming performance. Adjust the transcoding settings, enable direct streaming when possible, and ensure your media server software is up to date.
    8. Minimize Background Processes: Reduce the number of background processes running on your NAS to free up system resources. Close any unnecessary apps or services that may consume CPU or memory.
    9. Use a Supported Video Format: Ensure that the video format you are streaming is supported by your media player or streaming device. Some video formats may require transcoding, which can impact performance.
    10. Upgrade Hardware: If you are still experiencing performance issues, consider upgrading the hardware components of your NAS, such as increasing the RAM or installing faster hard drives.

    Remember to regularly monitor the system resources and performance of your NAS using the QTS management interface to identify any bottlenecks or issues that may affect video streaming performance.

  • Are there any specific software or applications recommended for video streaming on the QNAP TVS-972XU NAS?

    Yes, there are specific software and applications recommended for video streaming on the QNAP TVS-972XU NAS. Some of the recommended applications include:

    1. Video Station: It is a comprehensive media management software that allows you to organize and stream videos, movies, and TV shows. It supports various video formats and provides features like metadata retrieval, subtitle support, and customizable playlists.
    2. Plex Media Server: Plex is a popular media server application that allows you to stream your videos, movies, TV shows, and music to various devices. It offers a user-friendly interface, transcoding capabilities, and remote access features.
    3. Emby Server: Emby is another media server application that enables you to stream your media files to different devices. It offers features like media organization, transcoding, live TV streaming, and parental controls.
    4. Kodi: Kodi is an open-source media center software that can be installed on the QNAP NAS. It provides a customizable interface and supports various add-ons for video streaming from different sources.
    5. Qmedia: Qmedia is a mobile app developed by QNAP that allows you to stream videos, photos, and music from your QNAP NAS to your mobile devices. It supports both online and offline streaming.

    These applications provide different features and interfaces, so you can choose the one that suits your preferences and requirements for video streaming on the QNAP TVS-972XU NAS.