How to recover data from QNAP TVS-972XU NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS QNAP TVS-972XU

QNAP TVS-972XU NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from TVS-972XU.

How to recover data from NAS QNAP TVS-972XU

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like QNAP also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can the use of specific data compression or deduplication techniques impact the performance and data integrity on NAS QNAP TVS-972XU devices?

Yes, the use of specific data compression or deduplication techniques can impact the performance and data integrity on NAS QNAP TVS-972XU devices.

Data compression techniques reduce the size of data by encoding it in a more efficient manner. While compression can save storage space, it can also impact performance as the NAS device needs to spend more time and resources compressing and decompressing data. This can result in slower read and write speeds.

Deduplication techniques identify and eliminate duplicate copies of data, saving storage space. However, deduplication can also impact performance as the NAS device needs to compare and analyze data to identify duplicates. This process can consume processing power and slow down overall performance.

It's important to note that the impact on performance and data integrity will vary depending on the specific compression or deduplication techniques used, the amount and type of data being processed, and the hardware capabilities of the NAS device. It is recommended to carefully evaluate and test the impact of these techniques on your specific use case before implementing them on a production system.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS TVS-972XU can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with QNAP TVS-972XU. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a QNAP

How to recover data from a QNAP

TVS-972XU has 9 HDD slots, and it supports the following array types:

  • RAID 50;
  • RAID 60;
  • RAID 6;
  • RAID 5;
  • RAID 10;
  • RAID 0;
  • RAID 1;
  • JBOD;

NAS supports:

  • ZFS;
  • EXT4;
  • EXT3;
  • exFAT;
  • FAT32 (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The QNAP TVS-972XU network-attached storage keeps QTS (QuTS hero) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS TVS-972XU, feel free to leave a comment!
  • Wilson Raulerson
    Wilson Raulerson 16.09.2023 05:58 #
    How long does the data recovery process from a NAS QNAP TVS-972XU device usually take?
    • Hetman Software
      Hetman Software 16.09.2023 07:00 #

      The duration of the data recovery process from a NAS QNAP TVS-972XU device can vary depending on several factors, including the size of the storage capacity, the number of files to be recovered, the complexity of the data loss situation, and the speed of the data recovery software or service being used.

      In general, data recovery from a NAS device can take anywhere from a few hours to several days or even weeks, depending on the aforementioned factors. It is important to note that data recovery is a complex and time-consuming process, and the time required can also be influenced by the condition of the device, such as the presence of hardware issues or the extent of data corruption.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the key features and capabilities of the QNAP TVS-972XU NAS for video streaming?

    The QNAP TVS-972XU NAS offers several key features and capabilities for video streaming:

    1. High-performance hardware: It is powered by an Intel Xeon E processor and supports up to 64GB DDR4 ECC memory, ensuring smooth video streaming and transcoding capabilities.
    2. 10GbE connectivity: It comes with two built-in 10GbE SFP+ ports, providing high-speed network connectivity for streaming and transferring large video files.
    3. HDMI output: The NAS has an HDMI 2.0 port, allowing direct connection to a 4K display for local video playback without the need for a separate media player.
    4. Virtualization support: It supports virtualization technologies like VMware, Citrix, and Microsoft Hyper-V, enabling the NAS to run multiple virtual machines for video streaming applications.
    5. QVR Pro surveillance solution: The NAS supports QVR Pro, QNAP's professional surveillance solution, which allows users to build a comprehensive video surveillance system with features like live monitoring, recording, and playback.
    6. Expandable storage: The TVS-972XU NAS supports up to nine SATA 6Gb/s drives, allowing for high-capacity storage for video files. It also supports SSD caching for improved performance.
    7. App ecosystem: QNAP NAS devices have a wide range of apps available through the QTS App Center. These include media streaming apps like Plex, Emby, and Jellyfin, which allow for easy organization and streaming of video content.
    8. RAID support: The NAS supports various RAID configurations, including RAID 0, 1, 5, 6, 10, and JBOD, providing data protection and redundancy for video files.
    9. Remote access and sharing: The QNAP NAS offers remote access capabilities, allowing users to stream videos from anywhere using mobile devices or web browsers. It also supports file sharing with customizable access permissions.
    10. Scalability: The TVS-972XU NAS can be expanded by connecting additional QNAP expansion enclosures, allowing for increased storage capacity as video streaming needs grow.
  • How can I optimize the video streaming performance on the QNAP TVS-972XU NAS?

    To optimize video streaming performance on the QNAP TVS-972XU NAS, you can follow these steps:

    1. Upgrade NAS Firmware: Ensure that your NAS is running the latest firmware version. QNAP regularly releases firmware updates that can improve performance and fix any known issues.
    2. Network Configuration: Make sure your NAS is connected to a high-speed and stable network connection. You can use a wired Ethernet connection instead of Wi-Fi for better performance. Also, consider using a Gigabit Ethernet switch to connect your NAS and streaming device for faster data transfer.
    3. Enable SSD Caching: If your NAS has SSD slots, you can install SSDs and enable SSD caching. This feature accelerates read and write operations, improving overall performance. Go to the QTS management interface, navigate to "Storage & Snapshots" > "SSD Cache" to set up and configure SSD caching.
    4. Adjust Transcoding Settings: If you are transcoding videos on-the-fly, you can optimize the settings for better performance. In the QTS management interface, go to "Control Panel" > "Transcoding" and adjust the settings according to your requirements. Lowering the transcoding resolution or bitrate can reduce the load on the NAS.
    5. Use Hardware Acceleration: If your NAS supports hardware acceleration for video transcoding, enable it. This offloads the transcoding tasks to dedicated hardware, improving performance. Go to "Control Panel" > "Hardware & Power" > "Hardware acceleration" to enable and configure hardware acceleration settings.
    6. Optimize Storage Configuration: If you have multiple hard drives in your NAS, consider using RAID configurations like RAID 0, RAID 10, or RAID 5 for improved performance. This allows for faster data access and redundancy.
    7. Optimize Media Server Settings: If you are using the QNAP media server (e.g., Plex, Emby, or Twonky), optimize the settings for better video streaming performance. Adjust the transcoding settings, enable direct streaming when possible, and ensure your media server software is up to date.
    8. Minimize Background Processes: Reduce the number of background processes running on your NAS to free up system resources. Close any unnecessary apps or services that may consume CPU or memory.
    9. Use a Supported Video Format: Ensure that the video format you are streaming is supported by your media player or streaming device. Some video formats may require transcoding, which can impact performance.
    10. Upgrade Hardware: If you are still experiencing performance issues, consider upgrading the hardware components of your NAS, such as increasing the RAM or installing faster hard drives.

    Remember to regularly monitor the system resources and performance of your NAS using the QTS management interface to identify any bottlenecks or issues that may affect video streaming performance.

  • Are there any specific software or applications recommended for video streaming on the QNAP TVS-972XU NAS?

    Yes, there are specific software and applications recommended for video streaming on the QNAP TVS-972XU NAS. Some of the recommended applications include:

    1. Video Station: It is a comprehensive media management software that allows you to organize and stream videos, movies, and TV shows. It supports various video formats and provides features like metadata retrieval, subtitle support, and customizable playlists.
    2. Plex Media Server: Plex is a popular media server application that allows you to stream your videos, movies, TV shows, and music to various devices. It offers a user-friendly interface, transcoding capabilities, and remote access features.
    3. Emby Server: Emby is another media server application that enables you to stream your media files to different devices. It offers features like media organization, transcoding, live TV streaming, and parental controls.
    4. Kodi: Kodi is an open-source media center software that can be installed on the QNAP NAS. It provides a customizable interface and supports various add-ons for video streaming from different sources.
    5. Qmedia: Qmedia is a mobile app developed by QNAP that allows you to stream videos, photos, and music from your QNAP NAS to your mobile devices. It supports both online and offline streaming.

    These applications provide different features and interfaces, so you can choose the one that suits your preferences and requirements for video streaming on the QNAP TVS-972XU NAS.

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