How to recover data from QNAP TVS-h1288X NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS QNAP TVS-h1288X

QNAP TVS-h1288X NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from TVS-h1288X.

How to recover data from NAS QNAP TVS-h1288X

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like QNAP also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can data be recovered from a NAS QNAP TVS-h1288X device after a malfunction or data loss event?

If you experience a malfunction or data loss event on a QNAP TVS-h1288X NAS device, there are several steps you can take to recover your data:

  1. Identify the cause of the malfunction: Determine whether the issue is hardware-related, such as a failed hard drive, or software-related, such as a corrupted file system or firmware problem.
  2. Contact QNAP support: Reach out to QNAP support for assistance. They can provide guidance specific to your device and help troubleshoot the issue. QNAP also offers data recovery services in certain cases.
  3. Replace faulty hardware: If the malfunction is due to a failed hard drive, you may need to replace it. QNAP devices usually support hot-swappable drives, allowing you to replace the faulty drive without turning off the NAS. Follow the manufacturer's instructions for replacing the drive.
  4. Restore from backups: If you have a backup of your data, restore it to the NAS device. QNAP NAS devices have built-in backup features, such as QNAP Hybrid Backup Sync, which can help you create and restore backups.
  5. Use data recovery software: If you don't have a backup, you can try using data recovery software. Connect the malfunctioning NAS device to a computer and use a reputable data recovery tool to scan for and recover lost files. Ensure you select a software that supports QNAP NAS devices.
  6. Seek professional data recovery services: If the above steps don't yield satisfactory results, you can consider professional data recovery services. There are specialized data recovery companies that can assist in recovering data from malfunctioning or damaged NAS devices. However, this option can be expensive.

Remember, it's crucial to avoid further writes or changes to the NAS device after data loss to prevent overwriting the lost data.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS TVS-h1288X can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with QNAP TVS-h1288X. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a QNAP

How to recover data from a QNAP

TVS-h1288X has 12 HDD slots, and it supports the following array types:

  • RAID 50;
  • RAID 60;
  • RAID 6;
  • RAID 5;
  • RAID 10;
  • RAID 0;
  • RAID 1;
  • JBOD;

NAS supports:

  • ZFS;
  • EXT4;
  • EXT3;
  • exFAT;
  • FAT32 (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The QNAP TVS-h1288X network-attached storage keeps QTS (QuTS hero) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS TVS-h1288X, feel free to leave a comment!
  • Beresford Leggott
    Beresford Leggott 15.09.2023 18:57 #
    Is it possible to recover data from a NAS QNAP TVS-h1288X device if the storage disks have been physically disconnected or damaged?
    • Hetman Software
      Hetman Software 15.09.2023 20:00 #

      If the storage disks of a NAS QNAP TVS-h1288X device have been physically disconnected or damaged, it may still be possible to recover data depending on the extent of the damage. Here are a few steps you can try:

      1. Check the extent of the damage: If the disks are physically disconnected, you can try reconnecting them properly and see if the NAS recognizes them. If the disks are damaged, it might require professional data recovery services.
      2. Seek professional help: If the disks are damaged or inaccessible, it is recommended to contact professional data recovery services. They have specialized tools and expertise to recover data from damaged storage devices.
      3. Contact QNAP support: Reach out to QNAP support for guidance. They may be able to provide specific instructions or recommend authorized data recovery services.

      Remember, in case of data loss, it is always advisable to have regular backups to minimize the risk of permanent data loss.

Post comment
Leave a reply
Your email address will not be published. Required fields are marked *

Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • What are the key features of the NAS QNAP TVS-h1288X that make it suitable for use as a media center?

    The QNAP TVS-h1288X NAS has several key features that make it suitable for use as a media center:

    1. Powerful Hardware: It is equipped with an Intel Xeon W processor, which provides high-performance computing power for media streaming and transcoding.
    2. 4K Media Playback: The NAS supports 4K media playback, allowing you to stream Ultra HD content to your media devices.
    3. HDMI Output: It has multiple HDMI outputs, enabling direct connection to your TV or home theater system for easy media playback.
    4. Expandable Storage: The TVS-h1288X supports up to 12 hard drives, providing ample storage space for your media collection. It also supports SSD caching and Qtier technology for optimized storage performance.
    5. Plex Media Server: It comes pre-installed with Plex Media Server, a popular media management and streaming platform that allows you to organize and stream your media files across different devices.
    6. Virtualization Support: The NAS supports virtualization technologies like VMware and Citrix, allowing you to run virtual machines for media-related applications or services.
    7. Remote Access and Mobile Apps: QNAP offers mobile apps and remote access features, enabling you to access and stream your media content remotely from anywhere using your smartphone or tablet.
    8. Network Connectivity: It has multiple Gigabit Ethernet ports and supports link aggregation, providing fast and reliable network connectivity for streaming media.
    9. App Center: The NAS has an App Center with a wide range of multimedia applications, including media players, streaming services, and media server software, allowing you to customize your media center experience.

    Overall, the powerful hardware, expandable storage, 4K media playback, HDMI output, and pre-installed media server software make the QNAP TVS-h1288X NAS a suitable choice for use as a media center.

  • Can the NAS QNAP TVS-h1288X support popular media streaming applications and formats?

    Yes, the NAS QNAP TVS-h1288X can support popular media streaming applications and formats. It is powered by a high-performance Intel Xeon processor and supports hardware transcoding, allowing it to handle multiple video streams and formats simultaneously. With its powerful hardware and QTS operating system, it can run popular media streaming applications like Plex, Emby, Jellyfin, and more. Additionally, it supports a wide range of media formats, including popular ones like MP4, MKV, AVI, and supports streaming in various resolutions, including 4K and HDR.

  • How does the NAS QNAP TVS-h1288X compare to other media center solutions in terms of performance and functionality?

    The NAS QNAP TVS-h1288X is a high-performance media center solution that offers a wide range of features and capabilities. Here are some factors to consider when comparing it to other media center solutions:

    1. Performance: The TVS-h1288X is powered by an Intel Xeon processor and supports up to 128GB of RAM, providing excellent performance for media streaming, transcoding, and multitasking. It also supports 10GbE connectivity for fast data transfer speeds.
    2. Storage capacity: The TVS-h1288X supports up to 12 hard drives and four SSDs, offering a large storage capacity for storing media files, including movies, TV shows, music, and photos. It also supports RAID configurations for data protection and flexibility.
    3. Media streaming and transcoding: The QNAP NAS supports various media streaming protocols, including DLNA, Plex, and Emby, allowing you to stream media to different devices in your network. It also supports hardware-accelerated transcoding, enabling smooth playback on different devices with varying network conditions.
    4. App ecosystem: QNAP NAS devices run on the QTS operating system, which provides access to a wide range of applications through the QTS App Center. This allows you to extend the functionality of your media center with additional features such as backup, surveillance, virtualization, and more.
    5. Connectivity and expansion: The TVS-h1288X offers a variety of connectivity options, including HDMI output for direct playback on a TV or monitor, USB ports for connecting external devices, and expansion slots for adding additional network cards or storage expansion units.
    6. User-friendly interface: QNAP NAS devices are known for their user-friendly interface, making it easy to set up and manage your media center. The QTS operating system provides a web-based interface that allows you to access and control your NAS from any device with a web browser.

    Overall, the QNAP TVS-h1288X offers high-performance hardware, a wide range of features, and a user-friendly interface, making it a powerful and versatile media center solution compared to other options available in the market.

Hello! This is AI-based Hetman Software virtual assistant, and it will answer any of your questions right away.
Start Chat