What to Do When Your NAS QNAP TVS-h1288X RAID Array Breaks: Steps for Recovery and Data Retrieval

Contents

• Why can’t ordinary software tools restore files from RAID?
• How to take hard disks out of the NAS and connect them to a PC?
  • Restoring data with Hetman RAID Recovery
  • Safe recovery from disk images
  • Where are user’s files stored?
  • Comparison of software for RAID recovery

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like QNAP also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can data be recovered from a NAS QNAP TVS-h1288X device after a malfunction or data loss event?

If you experience a malfunction or data loss event on a QNAP TVS-h1288X NAS device, there are several steps you can take to recover your data:

1. Identify the cause of the malfunction: Determine whether the issue is hardware-related, such as a failed hard drive, or software-related, such as a corrupted file system or firmware problem.
2. Contact QNAP support: Reach out to QNAP support for assistance. They can provide guidance specific to your device and help troubleshoot the issue. QNAP also offers data recovery services in certain cases.
3. Replace faulty hardware: If the malfunction is due to a failed hard drive, you may need to replace it. QNAP devices usually support hot-swappable drives, allowing you to replace the faulty drive without turning off the NAS. Follow the manufacturer's instructions for replacing the drive.
4. Restore from backups: If you have a backup of your data, restore it to the NAS device. QNAP NAS devices have built-in backup features, such as QNAP Hybrid Backup Sync, which can help you create and restore backups.
5. Use data recovery software: If you don't have a backup, you can try using data recovery software. Connect the malfunctioning NAS device to a computer and use a reputable data recovery tool to scan for and recover lost files. Ensure you select a software that supports QNAP NAS devices.
6. Seek professional data recovery services: If the above steps don't yield satisfactory results, you can consider professional data recovery services. There are specialized data recovery companies that can assist in recovering data from malfunctioning or damaged NAS devices. However, this option can be expensive.

Remember, it's crucial to avoid further writes or changes to the NAS device after data loss to prevent overwriting the lost data.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS TVS-h1288X can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

1. Turn off the storage and disconnect it from the power supply.

   WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

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   How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

This program recovers data from damaged RAID arrays and is fully compatible with QNAP TVS-h1288X. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

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How to recover data from a QNAP

TVS-h1288X has 12 HDD slots, and it supports the following array types:

• RAID 50;
• RAID 60;
• RAID 6;
• RAID 5;
• RAID 10;
• RAID 0;
• RAID 1;
• JBOD;

NAS supports:

• ZFS;
• EXT4;
• EXT3;
• exFAT;
• FAT32 (External Disk Only);
• NTFS (External Disk Only);
• HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

• Overwriting during the recovery process;
• Loss resulting from bad sectors;
• User mistakes.

To create an image, do the following:

1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

2. Select the disk in the main window, and choose from the menu Tools – Save Disk. You can select multiple disks to be saved.

3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

   

4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

   

Where are user’s files stored?

The QNAP TVS-h1288X network-attached storage keeps QTS (QuTS hero) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery