How to recover data from Qsan XCubeSAN XS3324 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Qsan XCubeSAN XS3324

Qsan XCubeSAN XS3324 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from XCubeSAN XS3324.

How to recover data from NAS Qsan XCubeSAN XS3324

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Qsan also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can device firmware rollback or downgrading impact data loss risks for NAS Qsan XCubeSAN XS3324 devices?

Rolling back or downgrading the firmware on a NAS Qsan XCubeSAN XS3324 device can potentially increase the risk of data loss. Firmware updates often include bug fixes, security patches, and performance improvements. By rolling back to an older firmware version, you may be exposing your device to known vulnerabilities, which could compromise the integrity and security of your data.

Additionally, downgrading firmware can sometimes result in compatibility issues with newer hardware or software components. This could lead to data corruption or inaccessibility if the downgraded firmware is unable to properly handle the storage or network infrastructure.

It is always recommended to consult with the manufacturer or follow their guidelines when considering a firmware rollback or downgrade. They can provide specific information about the risks and potential impact on data integrity for your particular device model.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS XCubeSAN XS3324 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Qsan XCubeSAN XS3324. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Qsan

How to recover data from a Qsan

XCubeSAN XS3324 has 24 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Qsan XCubeSAN XS3324 network-attached storage keeps SANOS operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS XCubeSAN XS3324, feel free to leave a comment!
  • Lee Wright
    Lee Wright 5.09.2023 19:40 #
    How to eject hard drives from NAS Qsan XCubeSAN XS3324 and connect them to Windows?
    • Hetman Software
      Hetman Software 5.09.2023 20:00 #

      To eject hard drives from a Qsan XCubeSAN XS3324 NAS and connect them to Windows, follow these steps:

      1. Log in to the Qsan XCubeSAN XS3324 NAS management interface. Open a web browser and enter the IP address of the NAS in the address bar. Enter your login credentials to access the management interface.
      2. Once logged in, navigate to the "Storage" or "Disk Management" section of the interface. This section will provide options for managing the hard drives.
      3. Locate the hard drive you want to eject. Depending on the NAS configuration, the drives may be listed with their respective slots or bays.
      4. Select the specific hard drive you want to eject and look for an option to "Eject" or "Remove" the drive. Click on this option to initiate the ejection process.
      5. The NAS will typically perform some checks and operations to ensure data integrity and safety before allowing the drive to be ejected. Wait for the process to complete.
      6. Once the drive is ejected, physically remove it from the NAS. Follow any instructions or guidelines provided by the NAS manufacturer for safe removal.
      7. Connect the ejected hard drive to your Windows computer. You can use an external hard drive enclosure, a SATA-to-USB adapter, or directly connect it to an available SATA port on your computer.
      8. Windows should automatically detect the newly connected hard drive and assign a drive letter to it. You can check if the drive is recognized by opening "File Explorer" or "Disk Management" in Windows.
      9. If the drive is not automatically recognized, open "Disk Management" in Windows. Right-click on the unallocated space corresponding to the ejected hard drive and select "New Simple Volume." Follow the on-screen instructions to format and assign a drive letter to the hard drive.
      10. Once the hard drive is recognized and assigned a drive letter, you can access it in Windows and use it for your desired purposes.

      Remember to handle the hard drives with care and follow proper safety precautions when ejecting or connecting them to avoid any data loss or physical damage.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • How does the NAS Qsan XCubeSAN XS3324 provide backup support for web hosting services?

    The NAS Qsan XCubeSAN XS3324 provides backup support for web hosting services through several features and functionalities:

    1. Snapshot Technology: The XS3324 supports snapshot technology, which allows users to take point-in-time copies of data stored on the NAS. These snapshots can be scheduled periodically or manually triggered to create a backup of the entire file system or specific folders. In case of data loss or corruption, these snapshots can be used to restore the web hosting data to a previous state.
    2. Replication: The XS3324 supports data replication between multiple NAS devices, either on-site or off-site. This feature enables the creation of redundant copies of web hosting data in real-time or scheduled intervals. By replicating data to another NAS, it ensures that even if one NAS fails, the backup copy can be used to restore the web hosting services.
    3. RAID Technology: The XS3324 supports various RAID configurations, such as RAID 0, 1, 5, 6, 10, 50, and 60. RAID provides data redundancy by distributing data across multiple disks, ensuring that if one disk fails, the data can be reconstructed from the remaining disks. This protects the web hosting data from hardware failures and provides a level of backup support.
    4. Cloud Backup: The XS3324 can integrate with cloud storage services, allowing users to back up their web hosting data to popular cloud platforms like Amazon S3, Microsoft Azure, or Google Cloud Storage. This provides an additional layer of backup support by storing data in a remote location, protecting against local disasters or hardware failures.
    5. Data Deduplication and Compression: The XS3324 offers data deduplication and compression techniques that optimize storage space by eliminating duplicate data and reducing the size of stored files. This not only saves storage costs but also speeds up backup and restore operations, making the backup process more efficient for web hosting services.

    Overall, the NAS Qsan XCubeSAN XS3324 provides a range of backup support features, including snapshot technology, replication, RAID, cloud backup, and data optimization techniques, ensuring the data integrity and availability of web hosting services.

  • What are the key features and capabilities of the NAS Qsan XCubeSAN XS3324 that make it suitable for web hosting backup?

    The key features and capabilities of the NAS Qsan XCubeSAN XS3324 that make it suitable for web hosting backup are:

    1. High Performance: The XS3324 is equipped with a powerful Intel Xeon processor and supports up to 24 drives, allowing for high-speed data transfer and efficient backup operations.
    2. Scalability: The NAS supports both SAS and SATA drives, providing flexibility for storage capacity expansion. It can be easily scaled up to meet the growing backup requirements of web hosting environments.
    3. Data Protection: The XS3324 offers advanced data protection features such as RAID levels (RAID 0, 1, 5, 6, 10, 50, 60), hot-swappable drives, and redundant power supplies. These features ensure data integrity and minimize the risk of data loss.
    4. Snapshot and Replication: The NAS supports snapshot and replication technologies, enabling quick and efficient backups of web hosting data. Snapshots allow for point-in-time recovery, while replication facilitates data synchronization between multiple NAS devices for offsite backup.
    5. High Availability: The XS3324 supports high availability (HA) configurations, ensuring continuous access to data even in the event of hardware failures. HA features like redundant controllers and failover mechanisms make it ideal for critical web hosting backup environments.
    6. Easy Management: The NAS comes with a user-friendly web-based management interface that allows administrators to easily configure and monitor backup operations. It also supports various management protocols such as SNMP, SSH, and Telnet.
    7. Data Deduplication and Compression: The XS3324 incorporates data deduplication and compression technologies, optimizing storage utilization and reducing backup storage requirements. This feature is particularly beneficial for web hosting environments with large amounts of repetitive data.
    8. Integration with Backup Software: The NAS is compatible with popular backup software solutions, making it easy to integrate into existing web hosting backup workflows. It supports protocols like NFS, iSCSI, and SMB/CIFS for seamless integration with different backup environments.

    Overall, the Qsan XCubeSAN XS3324 offers a combination of performance, scalability, data protection, and management features that make it well-suited for web hosting backup requirements.

  • How does the NAS Qsan XCubeSAN XS3324 ensure data security and reliability when used as a backup solution for web hosting?

    The NAS Qsan XCubeSAN XS3324 ensures data security and reliability when used as a backup solution for web hosting through several mechanisms:

    1. RAID Protection: The XCubeSAN XS3324 supports various RAID levels (RAID 0, 1, 5, 6, 10, 50, and 60), which provide data redundancy and protection against drive failures. This ensures that even if one or more drives fail, the data remains accessible and intact.
    2. Snapshot Technology: The XCubeSAN XS3324 supports snapshot technology, which allows for point-in-time copies of data. This enables quick and easy recovery in case of accidental data deletion or corruption. Snapshots can be scheduled at regular intervals, providing multiple restore points.
    3. Replication: The XCubeSAN XS3324 supports data replication between multiple NAS systems, either locally or remotely. This enables the creation of off-site backups, ensuring data redundancy and protection against site-level disasters.
    4. Data Encryption: The XCubeSAN XS3324 supports data encryption at rest, ensuring that the data stored on the NAS is secure. Encryption algorithms like AES (Advanced Encryption Standard) can be utilized to protect the data from unauthorized access.
    5. Access Control and Authentication: The XCubeSAN XS3324 provides comprehensive access control mechanisms, allowing administrators to define user permissions and restrict access to specific folders or files. It supports various authentication protocols like LDAP, Active Directory, and built-in user management, ensuring only authorized users can access the data.
    6. Data Integrity Checks: The XCubeSAN XS3324 performs data integrity checks using techniques like checksums to ensure the integrity of stored data. This helps detect and correct any data corruption that may occur during storage or transmission.
    7. Redundant Components: The XCubeSAN XS3324 is built with redundant components like power supplies and cooling fans, minimizing the risk of hardware failures that could lead to data loss.
    8. Monitoring and Alerting: The XCubeSAN XS3324 provides monitoring and alerting features, notifying administrators of any potential issues or failures. This allows for proactive maintenance and timely response to ensure data reliability.

    By combining these features, the NAS Qsan XCubeSAN XS3324 provides a secure and reliable backup solution for web hosting, protecting data from various risks and ensuring its availability when needed.

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