How to recover data from Qsan XCubeSAN XS5224 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Qsan XCubeSAN XS5224

Qsan XCubeSAN XS5224 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from XCubeSAN XS5224.

How to recover data from NAS Qsan XCubeSAN XS5224

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Qsan also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can a NAS Qsan XCubeSAN XS5224 device's cache settings impact data loss risks?

The cache settings of a NAS Qsan XCubeSAN XS5224 device can impact data loss risks in the following ways:

  1. Write Cache: Enabling write cache can improve the performance of write operations by temporarily storing data in the cache before writing it to the disk. However, if there is a power failure or system crash before the data is written to the disk, the cached data may be lost, leading to potential data loss.
  2. Read Cache: Enabling read cache can enhance the performance of read operations by storing frequently accessed data in the cache. This reduces the need to fetch data from the slower disk storage. However, if the data in the cache becomes corrupted or if the cache fails, it may result in data loss or data inconsistency.
  3. Battery Backup Unit (BBU): Some NAS devices, including the Qsan XCubeSAN XS5224, come with a battery backup unit for cache protection. This BBU ensures that data in the cache is written to the disk in case of a power failure or system crash. Enabling BBU can significantly reduce the risk of data loss by providing a power source to flush the cache to disk during such events.
  4. Cache Size: The size of the cache can also impact the data loss risks. A larger cache allows for more data to be stored temporarily, increasing the chances of data loss in case of a power failure or system crash. On the other hand, a smaller cache may limit the performance benefits but reduce the amount of potentially lost data.

It is crucial to carefully configure and monitor the cache settings of a NAS device to balance performance improvements with the risk of data loss. Additionally, regularly backing up critical data to separate storage devices or implementing RAID configurations can further mitigate the impact of potential data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS XCubeSAN XS5224 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Qsan XCubeSAN XS5224. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Qsan

How to recover data from a Qsan

XCubeSAN XS5224 has 24 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Qsan XCubeSAN XS5224 network-attached storage keeps SANOS operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS XCubeSAN XS5224, feel free to leave a comment!
  • Chadwick Perks
    Chadwick Perks 5.09.2023 21:42 #
    Are there any specific techniques used in data recovery from NAS Qsan XCubeSAN XS5224 devices with RAID configurations?
    • Hetman Software
      Hetman Software 5.09.2023 22:00 #

      Yes, there are specific techniques used in data recovery from Qsan XCubeSAN XS5224 devices with RAID configurations. Here are some common techniques:

      1. Rebuilding RAID Array: If a RAID array fails or becomes degraded, the first step is to rebuild the array. This involves replacing any failed drives and allowing the system to rebuild the data onto the new drives.
      2. Data Carving: Data carving is a technique used to recover deleted or lost files from a storage device. It involves searching for file signatures or patterns in the raw data and extracting the files based on those signatures.
      3. Remote Data Recovery: In some cases, data recovery specialists can remotely access the Qsan XCubeSAN XS5224 device to diagnose and recover data. This requires a stable network connection and appropriate remote access permissions.
      4. Hardware Repair: If the data loss is due to a hardware failure, such as a failed controller or power supply, the device may need to be repaired or replaced. This can involve replacing faulty components or transferring the drives to a new device.
      5. Data Reconstruction: In more complex cases, data recovery specialists may need to reconstruct the RAID configuration manually. This involves analyzing the data and metadata from the drives to determine the correct configuration and rebuild the array.

      It is important to note that data recovery from NAS devices with RAID configurations can be complex and should be performed by experienced professionals.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • What are the steps involved in streaming audio files to a Qsan XCubeSAN XS5224 NAS device?

    To stream audio files to a Qsan XCubeSAN XS5224 NAS device, you can follow these steps:

    1. Connect the Qsan XCubeSAN XS5224 NAS device to your network: Ensure that the NAS device is properly connected to your network using an Ethernet cable. Make sure it has a valid IP address and is accessible from your computer or streaming device.
    2. Configure the NAS device: Access the web-based management interface of the Qsan XCubeSAN XS5224 NAS device by entering its IP address in a web browser. Login with the appropriate credentials and configure the device settings, including network settings, storage configurations, and user permissions.
    3. Create a shared folder: Within the NAS management interface, create a shared folder specifically for storing your audio files. Set appropriate permissions for accessing and streaming the files within this folder.
    4. Upload or copy audio files to the shared folder: Use the NAS management interface or any file transfer protocol (FTP) client to upload or copy your audio files to the shared folder on the NAS device. Ensure that the audio files are in a compatible format for streaming.
    5. Enable media server functionality: Qsan XCubeSAN XS5224 NAS devices usually come with built-in media server functionality. Enable this feature within the NAS management interface. This allows the NAS device to index and serve the audio files for streaming.
    6. Configure media server settings: Access the media server settings within the NAS management interface. Set appropriate preferences such as media library indexing options, transcoding settings, and media server access permissions.
    7. Access the audio files for streaming: Once the media server is enabled and configured, you can access the audio files for streaming. This can be done using a media player application on your computer, smart TV, or other streaming devices. Connect to the NAS device using its IP address or network name, and navigate to the shared folder where the audio files are stored. From there, you should be able to browse and play the audio files on your preferred media player.

    Note: The exact steps may vary slightly depending on the specific model and firmware version of the Qsan XCubeSAN XS5224 NAS device. It is recommended to refer to the device's user manual or contact Qsan support for detailed instructions tailored to your specific device.

  • Can the Qsan XCubeSAN XS5224 NAS handle streaming high-quality audio files without any buffering or latency issues?

    The Qsan XCubeSAN XS5224 NAS is designed to handle high-performance storage requirements, including streaming high-quality audio files. It offers advanced features such as SSD caching, 10GbE connectivity, and support for multiple RAID configurations to optimize performance. However, the actual streaming performance may also depend on other factors such as the network infrastructure and the playback device's capabilities. It is recommended to ensure a robust network environment and use compatible playback devices for the best streaming experience.

  • Are there any specific audio file formats or codecs that are compatible with the Qsan XCubeSAN XS5224 NAS for seamless streaming?

    The Qsan XCubeSAN XS5224 NAS supports various audio file formats and codecs for seamless streaming. Some of the commonly supported formats include:

    1. MP3 (MPEG Audio Layer 3): This is a widely used audio format known for its high compression ratio and good audio quality.
    2. AAC (Advanced Audio Coding): AAC is a popular audio format known for its better sound quality compared to MP3 at lower bitrates.
    3. FLAC (Free Lossless Audio Codec): FLAC is a lossless audio format that provides high-quality audio without any loss in quality.
    4. WAV (Waveform Audio File Format): WAV is an uncompressed audio format that offers high-quality audio but consumes more storage space.
    5. OGG (Ogg Vorbis): OGG is an open-source audio format that provides good audio quality while maintaining a smaller file size.

    These formats are commonly used for streaming audio and are likely to be compatible with the Qsan XCubeSAN XS5224 NAS. Additionally, the NAS may support other formats and codecs as well. It is always recommended to refer to the product documentation or contact Qsan support for a comprehensive list of supported audio formats and codecs.

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