Practical Steps for Accessing Files on a RAID Disk Without Operational NAS Rasilient Pixel Stor PS392e

Has your NAS Rasilient Pixel Stor PS392e suddenly lost its network drive and you’re unsure what to do next? Did the RAID array collapse, making your files inaccessible? Is the device throwing errors during startup? Perhaps you accidentally rebuilt the RAID array or several hard drives failed at the same time?

Practical Steps for Accessing Files on a RAID Disk Without Operational NAS Rasilient Pixel Stor PS392e

Rasilient Pixel Stor PS392e NAS Data Recovery in 2025

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from an Pixel Stor PS392e. We’ll walk through the most common causes of failure and demonstrate proven methods to restore files from a lost or degraded RAID array.

Practical Steps for Accessing Files on a RAID Disk Without Operational NAS Rasilient Pixel Stor PS392e

RAID Recovery™ 2.8
Recover data from damaged RAID arrays inaccessible from a computer.
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Why Regular Data Recovery Tools Can’t Restore Files from RAID

Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.

This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.

Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like Rasilient often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.

Can remote access to NAS Rasilient Pixel Stor PS392e devices pose additional data loss risks?

Remote access to NAS Rasilient Pixel Stor PS392e devices can potentially pose additional data loss risks if proper security measures are not in place. Here are a few potential risks:

  1. Unauthorized access: If remote access to the NAS device is not properly secured, unauthorized individuals may gain access to sensitive data, leading to potential data loss or theft.
  2. Weak passwords: If weak or easily guessable passwords are used for remote access, it increases the risk of unauthorized access and potential data loss.
  3. Malware and hacking: If the remote access method or the NAS device itself is vulnerable to malware or hacking attempts, it can result in data loss or compromise.
  4. Network vulnerabilities: Remote access relies on network connectivity, and if the network is not properly secured, it can expose the NAS device to potential attacks and data loss.

To mitigate these risks, it is important to implement strong security measures such as:

  • Using strong and unique passwords for remote access.
  • Enabling two-factor authentication for an additional layer of security.
  • Keeping the NAS device's firmware and software up to date to patch any security vulnerabilities.
  • Implementing a secure remote access method, such as using a VPN (Virtual Private Network) or SSH (Secure Shell).
  • Regularly monitoring and auditing remote access logs for any suspicious activity.
  • Restricting remote access to only trusted IP addresses or networks.
  • Implementing proper network security measures, such as firewalls and intrusion detection systems.

By implementing these security practices, the risks associated with remote access to NAS Rasilient Pixel Stor PS392e devices can be significantly reduced.

How to Remove Hard Disks from Your NAS and Connect Them to a PC

Although the NAS Pixel Stor PS392e can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:

  1. Power off the NAS and disconnect it from the power source.

    WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.

  2. Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.

  3. Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.

  4. Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Step-by-Step Data Recovery with Hetman RAID Recovery

Hetman Raid Recovery

This program restores data from damaged RAID arrays and is fully compatible with Rasilient Pixel Stor PS392e. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.

Go to view
How to recover data from a Rasilient

How to recover data from a Rasilient

Pixel Stor PS392e has 92 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

How to Safely Recover Data from Disk Images

This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:

  • Overwriting during the recovery process;
  • Additional data loss caused by bad sectors;
  • User errors.

To create a disk image, follow these steps:

  1. Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.

  2. In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.

  3. When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

    Hetman RAID Recovery: Image Creation Wizard
  4. Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

    Hetman RAID Recovery: Choose a disk or save the image via FTP

Where Are the User’s Files Actually Stored?

The Rasilient Pixel Stor PS392e network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

RAID Recovery Software: Detailed Comparison

Product Operating system RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows, Linux, MacOS Yes, over 100 controllers FAT, exFAT, NTFS, ReFS, APFS, HFS+, Ext4, Ext3, Ext2, ReiserFS, Btrfs, VMFS, Hikvision, XFS, UFS, ZFS Yes Yes Yes
DiskInternals RAID Recovery Windows Yes, over 10 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Pixel Stor PS392e, feel free to leave a comment!
  • Domenic Brown
    Domenic Brown 10.09.2023 01:39 #
    Can data recovery from a NAS Rasilient Pixel Stor PS392e device be done if the storage disks are not recognized by the device?
    • Hetman Software
      Hetman Software 10.09.2023 01:59 #

      Data recovery from a NAS Rasilient Pixel Stor PS392e device can still be possible even if the storage disks are not recognized by the device. Here are a few steps you can take:

      1. Check connections: Ensure that all cables and connections between the storage disks and the NAS device are secure. Sometimes loose connections can prevent the disks from being recognized.
      2. Power cycle: Try power cycling the NAS device and the storage disks. Disconnect the power cables, wait for a few minutes, and then reconnect them. This can sometimes resolve recognition issues.
      3. Swap disks: If the NAS device has multiple disk slots, try swapping the disks' positions. Sometimes a specific slot may have issues, and swapping them can help identify if it's a disk or slot problem.
      4. Test disks individually: If possible, connect the storage disks to a different device, such as a computer, using a compatible interface (e.g., SATA or USB). This will help determine if the disks themselves are functioning properly.
      5. Professional data recovery: If none of the above steps work, it is recommended to seek professional help from a data recovery service provider. They have specialized tools and expertise to recover data from faulty or unrecognized disks.

      Note that attempting data recovery on your own may risk further damage to the disks or data loss. It's always best to consult with professionals in such situations.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the key features and specifications of the NAS Rasilient Pixel Stor PS392e that make it suitable for use as central storage?

    The Rasilient Pixel Stor PS392e is a Network Attached Storage (NAS) device designed for use as central storage. Some key features and specifications that make it suitable for this purpose are:

    1. High Storage Capacity: The PS392e offers a large storage capacity, typically ranging from 24TB to 96TB or more, depending on the configuration. This allows for the centralized storage of a significant amount of data.
    2. Scalability: The NAS is designed to be scalable, allowing for easy expansion of storage capacity as needed. This ensures that it can accommodate growing storage requirements in the future.
    3. Redundancy and Data Protection: The PS392e incorporates RAID (Redundant Array of Independent Disks) technology, which provides data redundancy and protection against disk failures. It supports various RAID levels, such as RAID 0, RAID 1, RAID 5, RAID 6, and RAID 10, allowing users to choose the level of redundancy they require.
    4. High Performance: The NAS is equipped with high-performance hardware components, including powerful processors and ample memory, to ensure fast data access and transfer speeds. This allows for efficient centralized storage and retrieval of data.
    5. Multiple Connectivity Options: The PS392e offers various connectivity options, including Ethernet ports for network connectivity, USB ports for external device connectivity, and HDMI ports for direct video output. This makes it versatile and compatible with different devices and systems.
    6. Data Management and Security: The NAS comes with advanced data management features, such as file sharing, file synchronization, and remote access capabilities. It also provides robust security features, including user access controls, encryption, and authentication mechanisms, to protect stored data from unauthorized access.
    7. Reliability and Durability: The PS392e is built with high-quality components and is designed to be reliable and durable, ensuring continuous and uninterrupted operation. It is often equipped with redundant power supplies and cooling systems to minimize downtime.
    8. Easy Management and Administration: The NAS typically offers a user-friendly management interface, allowing for easy configuration, monitoring, and administration of the storage system. This simplifies the management process, even for non-technical users.

    Overall, the Rasilient Pixel Stor PS392e provides the necessary features, specifications, and reliability required for central storage in various applications, such as video surveillance, media production, and enterprise data storage.

  • How does the NAS Rasilient Pixel Stor PS392e ensure data protection and reliability for centralized storage solutions?

    The NAS Rasilient Pixel Stor PS392e ensures data protection and reliability for centralized storage solutions through several key features:

    1. Redundant Hardware: The PS392e is built with redundant components such as power supplies, fans, and RAID controllers. This redundancy ensures that even if one component fails, the system can continue to operate without disruption.
    2. RAID Technology: The PS392e supports various RAID levels, such as RAID 0, 1, 5, 6, and 10. RAID provides data redundancy by distributing data across multiple drives, allowing for data recovery in case of drive failures.
    3. Hot-Swappable Drives: The PS392e allows for hot-swapping of drives, meaning that failed drives can be replaced without shutting down the system. This minimizes downtime and ensures continuous data availability.
    4. Snapshot and Replication: The PS392e supports snapshot and replication features, allowing for the creation of point-in-time copies of data. These snapshots can be used for quick data recovery in case of accidental deletion or corruption.
    5. Data Integrity Checks: The PS392e performs regular data integrity checks to identify and correct any inconsistencies or errors in stored data. This ensures that the data remains reliable and free from corruption.
    6. High Availability: The PS392e supports high availability configurations, where multiple units can be clustered together to provide failover capabilities. In case of a unit failure, the workload is automatically transferred to another unit, ensuring uninterrupted access to data.
    7. Data Encryption: The PS392e supports data encryption at rest, ensuring that stored data is protected from unauthorized access. This is particularly important for sensitive or confidential data.

    Overall, the NAS Rasilient Pixel Stor PS392e incorporates various features and technologies to ensure data protection and reliability, making it suitable for centralized storage solutions.

  • Can the NAS Rasilient Pixel Stor PS392e be easily integrated into existing IT infrastructure, and what are the benefits of using it as central storage compared to other options?

    The NAS Rasilient Pixel Stor PS392e can be easily integrated into existing IT infrastructure. It is designed to seamlessly integrate with various IT environments and can be easily deployed in both small and large-scale setups.

    The benefits of using the NAS Rasilient Pixel Stor PS392e as central storage compared to other options include:

    1. Scalability: The PS392e offers high scalability, allowing organizations to easily expand their storage capacity as their needs grow. It supports multiple drive bays and can accommodate a large number of hard drives, providing ample storage space.
    2. Performance: This NAS device is built with high-performance hardware components, including powerful processors and ample memory. It is capable of delivering fast data transfer speeds and can handle demanding workloads, ensuring smooth and efficient operations.
    3. Data protection: The PS392e offers advanced data protection features such as RAID configurations, which provide redundancy and protect against data loss in case of drive failures. It also supports features like snapshots and replication, enabling organizations to create multiple copies of their data for added protection.
    4. Data management: With its centralized storage architecture, the PS392e simplifies data management. It allows for easy organization, access, and sharing of data across the network. Additionally, it supports various file-sharing protocols, making it compatible with different operating systems and devices.
    5. Data backup and recovery: The PS392e supports backup and recovery functionalities, allowing organizations to create regular backups of their critical data. In case of data loss or accidental deletion, the NAS device enables quick and efficient data recovery, minimizing downtime and potential business disruptions.
    6. Cost-effectiveness: Compared to other centralized storage options like dedicated servers or SAN (Storage Area Network), the PS392e offers a more cost-effective solution. It provides similar functionalities at a lower cost, making it an attractive choice for organizations with budget constraints.

    Overall, the NAS Rasilient Pixel Stor PS392e offers easy integration, scalability, performance, data protection, data management, backup and recovery capabilities, and cost-effectiveness, making it a compelling option for central storage in existing IT infrastructures.