How to recover data from Seagate Exos X 2U12 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Seagate Exos X 2U12

Seagate Exos X 2U12 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from Exos X 2U12.

How to recover data from NAS Seagate Exos X 2U12

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Seagate also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can a NAS Seagate Exos X 2U12 device's power management settings impact data availability and potential loss?

The power management settings of a NAS (Network Attached Storage) device like the Seagate Exos X 2U12 can impact data availability and potential loss in the following ways:

  1. Power Loss: If the power management settings are not properly configured, sudden power loss or unexpected power interruptions can occur. This can lead to data loss or corruption if write operations are interrupted during the power outage. Unsaved data in the cache may also be lost.
  2. Drive Spin Down: Some NAS devices have a power-saving feature that automatically spins down the hard drives when they are idle for a certain period. While this reduces power consumption, it can increase the time required to access data when the drives need to spin up again. If the drives take too long to spin up, it may impact data availability, especially in scenarios where quick access to data is crucial.
  3. Sleep Mode: NAS devices often have sleep mode options to save power during extended periods of inactivity. When the NAS is in sleep mode, it may take some time for it to wake up and become available again. This can cause delays or temporary unavailability of data until the NAS fully wakes up and resumes normal operation.
  4. RAID Rebuild Time: In a NAS with RAID (Redundant Array of Independent Disks) configuration, power management settings can impact the time required for RAID rebuilds. If a drive fails and needs to be replaced, the NAS needs to rebuild the data from the remaining drives onto the new drive. If power management settings are too aggressive, it might slow down the rebuild process, increasing the risk of data loss if another drive fails during the rebuild.
  5. Scheduled Backups: Power management settings may affect scheduled backup processes. If the NAS device is set to power off or enter sleep mode during the backup window, backups may be missed or delayed. This can result in potential data loss if backups are not performed regularly.

To mitigate these risks, it is important to configure the power management settings of a NAS device carefully. It is recommended to balance power-saving features with the need for data availability and ensure that critical data is regularly backed up to minimize the impact of potential data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS Exos X 2U12 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Seagate Exos X 2U12. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Seagate

How to recover data from a Seagate

Exos X 2U12 has 12 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Seagate Exos X 2U12 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Exos X 2U12, feel free to leave a comment!
  • Morgan Hewlett
    Morgan Hewlett 22.08.2023 22:51 #
    Are there any specific troubleshooting methods for data recovery from NAS Seagate Exos X 2U12 devices with limited functionality?
    • Hetman Software
      Hetman Software 23.08.2023 00:00 #

      Yes, there are several troubleshooting methods you can try for data recovery from NAS Seagate Exos X 2U12 devices with limited functionality. Here are some steps you can follow:

      1. Check the physical connections: Ensure that all cables and connections are properly connected and secure. If any cables are loose or damaged, try replacing them.
      2. Power cycle the NAS: Turn off the NAS, unplug the power cord, wait for a few minutes, and then plug it back in. Power cycling can sometimes resolve minor hardware or software issues.
      3. Access the NAS through a different interface: If you are currently accessing the NAS through a web browser, try using a different browser or a different device to see if the issue is specific to the interface you are using.
      4. Update firmware: Check if there are any firmware updates available for your NAS model. Updating the firmware can often fix bugs and improve device functionality.
      5. Reset to factory settings: If you have exhausted other troubleshooting options, you may consider resetting the NAS to its factory settings. Keep in mind that this will erase all data on the device, so make sure you have a backup of your important files before proceeding.
      6. Seek professional help: If none of the above methods work, it's recommended to contact a professional data recovery service. They have the expertise and specialized tools to recover data from faulty NAS devices.

      Remember, attempting data recovery on your own may further damage the device or result in permanent data loss. It's always advisable to consult with professionals in case of critical data loss situations.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the steps to remotely access files on the NAS Seagate Exos X 2U12 from a different location?

    To remotely access files on the NAS Seagate Exos X 2U12 from a different location, you can follow these steps:

    1. Ensure the NAS is connected to the internet: Connect the NAS to your network and make sure it has access to the internet. This can be done by connecting the NAS to your router using an Ethernet cable.
    2. Enable remote access on the NAS: Access the NAS's management interface by typing its IP address in a web browser. Login with your administrator credentials and navigate to the settings or configuration page. Look for an option to enable remote access or remote management. Enable this feature and save the settings.
    3. Configure port forwarding on your router: Access your router's configuration page by typing its IP address in a web browser. Login with your router's administrator credentials. Look for a section related to port forwarding or virtual server. Create a new port forwarding rule to forward traffic from a specific external port (e.g., 8080) to the internal IP address of the NAS and its corresponding port (e.g., 80). Save the settings.
    4. Set up a dynamic DNS (DDNS) service: Since your internet connection likely has a dynamic IP address that can change over time, it's recommended to set up a DDNS service. DDNS allows you to assign a domain name to your home network, so you can access it even if the IP address changes. Register with a DDNS provider and follow their instructions to set up the service on your router.
    5. Access the NAS remotely: Open a web browser on a computer or mobile device outside of your local network. Type the DDNS domain name you registered in the address bar followed by the port number you configured in step 3 (e.g., http://yourddnsdomain.com:8080). This should redirect you to the NAS's management interface, where you can log in with your administrator credentials. From there, you can access and manage your files remotely.

    Note: The exact steps may vary depending on the specific NAS model and router you are using. It's recommended to consult the user manual or support documentation provided by Seagate for detailed instructions on remote access setup.

  • What security measures should be taken when accessing files on the NAS Seagate Exos X 2U12 remotely?

    When accessing files on the NAS Seagate Exos X 2U12 remotely, it is important to implement several security measures to protect the data and prevent unauthorized access. Here are some recommended security measures:

    1. Use a Virtual Private Network (VPN): Set up a VPN connection to access the NAS remotely. VPNs provide a secure encrypted tunnel for data transmission, protecting it from interception and unauthorized access.
    2. Enable Two-Factor Authentication (2FA): Implement 2FA for accessing the NAS remotely. This adds an extra layer of security by requiring a second form of authentication, such as a code sent to a mobile device, in addition to the password.
    3. Strong Passwords: Set strong and unique passwords for the NAS admin account and user accounts. Avoid using common or easily guessable passwords. Regularly update passwords and avoid reusing them across multiple platforms.
    4. Firewall Configuration: Configure the firewall settings on the NAS to allow only specific IP addresses or ranges to access the NAS remotely. Restricting access to trusted IP addresses helps prevent unauthorized access attempts.
    5. Regular Firmware Updates: Keep the NAS firmware up to date with the latest security patches and updates. Regularly check for firmware updates provided by Seagate and apply them promptly to address any security vulnerabilities.
    6. Disable Unused Services: Disable any unnecessary services or protocols on the NAS that are not required for remote access. This reduces the attack surface and minimizes potential vulnerabilities.
    7. Data Encryption: Enable encryption for data stored on the NAS. This ensures that even if the data is compromised, it remains encrypted and inaccessible to unauthorized individuals.
    8. Regular Backup: Implement a regular backup strategy for the NAS data. This helps in case of data loss or ransomware attacks, allowing you to restore the data to a previous state.
    9. Monitor Access Logs: Enable logging and monitoring features on the NAS to track and review access logs regularly. This helps in identifying any suspicious activity or unauthorized access attempts.
    10. User Access Control: Implement proper user access control and permissions on the NAS. Assign appropriate access rights to users based on their roles or requirements, limiting access to sensitive files and folders.

    By implementing these security measures, you can enhance the protection of your data and ensure secure remote access to the NAS Seagate Exos X 2U12.

  • Are there any limitations or specific requirements for accessing files on the NAS Seagate Exos X 2U12 from a remote location?

    Yes, there are certain limitations and requirements for accessing files on the NAS Seagate Exos X 2U12 from a remote location. Here are a few important points to consider:

    1. Network Connectivity: You need a stable and reliable internet connection at both the remote location and the NAS device's location. A high-speed and low-latency connection is recommended for better performance.
    2. Port Forwarding: To access the NAS remotely, you may need to configure port forwarding on your router. This allows external access to the NAS device by forwarding specific ports to its internal IP address.
    3. Dynamic DNS: If your ISP assigns dynamic IP addresses, it is recommended to set up Dynamic DNS (DDNS) to associate a domain name with the changing IP address. This ensures you can always access the NAS using a consistent hostname, even if the IP address changes.
    4. Firewall Configuration: Ensure that the firewall on your NAS device and router is properly configured to allow incoming connections on the necessary ports for remote access.
    5. VPN (Virtual Private Network): Using a VPN can provide an additional layer of security when accessing the NAS remotely. It encrypts the connection and allows you to access the NAS as if you were on the same local network.
    6. User Permissions: Set up appropriate user permissions on the NAS to control access to files and folders. This ensures that only authorized users can access specific data remotely.
    7. NAS Software Configuration: Depending on the NAS software or operating system used by the Seagate Exos X 2U12, you may need to configure remote access settings within the NAS interface. This could involve enabling remote access protocols like FTP, SFTP, NFS, or SMB/CIFS.

    It is essential to consult the user manual or documentation provided by Seagate for detailed instructions specific to the Seagate Exos X 2U12 NAS device.

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