How to recover data from Synology DiskStation DS2413+ NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Synology DiskStation DS2413+

Synology DiskStation DS2413+ NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from DiskStation DS2413+.

How to recover data from NAS Synology DiskStation DS2413+

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Synology also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can the number of concurrent users or clients accessing a NAS Synology DiskStation DS2413+ device affect data loss risks?

The number of concurrent users or clients accessing a NAS Synology DiskStation DS2413+ device can potentially affect data loss risks in the following ways:

  1. Increased risk of hardware failure: When multiple users are accessing the NAS device simultaneously, it puts more strain on the hardware components such as the hard drives, power supply, and cooling system. This increased workload can lead to higher chances of hardware failure, which may result in data loss.
  2. Network congestion and data corruption: If a large number of users are simultaneously accessing and transferring data to or from the NAS device, it can cause network congestion. Network congestion can result in data packets being dropped, corrupted, or delayed, leading to potential data loss or file corruption.
  3. Accidental file deletion or modification: With more concurrent users, there is an increased likelihood of accidental file deletion or modification. If multiple users have write access to the same files or folders, there is a higher chance of conflicts and accidental overwrites, leading to data loss.
  4. Insufficient system resources: The NAS device has limited system resources such as CPU, memory, and network bandwidth. If the number of concurrent users exceeds the capacity of these resources, it can lead to performance degradation, system instability, and potential data loss.

To mitigate these risks, it is essential to:

a. Ensure regular backups: Implement a robust backup strategy to regularly back up the data stored on the NAS device. This will help recover data in case of any accidental deletion, hardware failure, or other data loss incidents.

b. Monitor system resources: Keep an eye on the system resource utilization of the NAS device. If the device is consistently operating at its maximum capacity, it may be necessary to upgrade the hardware or limit the number of concurrent users to prevent data loss risks.

c. Implement access controls: Set up appropriate access controls and permissions to restrict user access to critical files and folders. This can help minimize the chances of accidental deletion or modification by unauthorized users.

d. Optimize network infrastructure: Ensure a robust and reliable network infrastructure to handle the increased traffic generated by concurrent users. This may involve using high-quality network switches, routers, and cables to minimize network congestion and reduce the risk of data loss due to network-related issues.

e. Educate users: Provide adequate training and education to users about best practices for data management, file sharing, and backup procedures. This can help reduce the likelihood of accidental data loss incidents caused by user errors.

By considering these factors and implementing appropriate measures, the risks associated with data loss can be minimized, even with a large number of concurrent users accessing a NAS Synology DiskStation DS2413+ device.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS DiskStation DS2413+ can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Synology DiskStation DS2413+. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Synology

How to recover data from a Synology

DiskStation DS2413+ has 12 HDD slots, and it supports the following array types:

  • Synology Hybrid RAID (SHR);
  • RAID 6;
  • RAID 5;
  • RAID 10;
  • RAID 1;
  • RAID 0;
  • Basic;
  • JBOD;

NAS supports:

  • Btrfs;
  • EXT4;
  • EXT3 (External Disk Only);
  • FAT32 (External Disk Only);
  • exFAT (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Synology DiskStation DS2413+ network-attached storage keeps DSM (DiskStation Manager) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (1)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS DiskStation DS2413+, feel free to leave a comment!
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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • What are the key features of the Synology DiskStation DS2413+ that make it suitable for use as a media center?

    The Synology DiskStation DS2413+ has several key features that make it suitable for use as a media center:

    1. High storage capacity: The DS2413+ can accommodate up to 12 hard drives, providing ample storage space for large media libraries.
    2. Powerful hardware: It is equipped with a quad-core processor and 2GB of RAM (expandable up to 4GB), ensuring smooth and fast performance when streaming and transcoding media.
    3. RAID support: The DS2413+ supports various RAID configurations, including RAID 0, 1, 5, 6, and 10, which offer data protection and increased performance.
    4. Media server capabilities: It comes with Synology's DiskStation Manager (DSM) operating system, which includes a built-in media server. This allows you to stream media to various devices, including smart TVs, media players, and mobile devices.
    5. Transcoding support: The DS2413+ has hardware transcoding capabilities, enabling it to convert media files to different formats and resolutions on-the-fly. This ensures smooth playback on devices with varying capabilities.
    6. DLNA and Plex support: It is compatible with DLNA (Digital Living Network Alliance) and Plex, popular media server applications that enable easy sharing and streaming of media to different devices.
    7. Remote access and mobile apps: Synology offers mobile apps for iOS and Android devices, allowing you to access and stream media from the DS2413+ remotely. This makes it convenient to enjoy your media library on the go.
    8. Expandability: The DS2413+ supports expansion units, allowing you to add additional storage capacity as your media collection grows.

    Overall, the DS2413+ offers a combination of high storage capacity, powerful hardware, media server capabilities, and convenient features that make it a suitable choice for use as a media center.

  • How does the Synology DiskStation DS2413+ handle media streaming and playback, and what formats and codecs does it support?

    The Synology DiskStation DS2413+ is a network-attached storage (NAS) device that can handle media streaming and playback in several ways.

    1. Media Server: The DS2413+ has a built-in media server software called "DLNA Media Server," which allows you to stream media files to DLNA-compliant devices such as smart TVs, game consoles, and media players. It supports popular streaming protocols like UPnP and HTTP.
    2. File Sharing: You can also share media files directly from the DS2413+ by creating shared folders and granting access to other devices on your network. This allows devices to access and play media files stored on the NAS using standard file sharing protocols like SMB, AFP, and NFS.
    3. Mobile Apps: Synology provides mobile apps (DS Video, DS Audio, DS Photo, etc.) for iOS and Android devices that allow you to stream and play media files from the DS2413+ on your mobile devices. These apps support various media formats and codecs.

    In terms of supported formats and codecs, the DS2413+ is quite versatile. It supports a wide range of audio, video, and image formats, including but not limited to:

    • Audio Formats: MP3, AAC, FLAC, OGG, WAV, WMA, etc.
    • Video Formats: MP4, AVI, MKV, WMV, MOV, FLV, etc.
    • Image Formats: JPEG, PNG, GIF, BMP, etc.

    The specific codecs supported may vary depending on the media player or device you are using for playback. However, the DS2413+ is capable of transcoding media files on-the-fly, which means it can convert unsupported formats or codecs into a compatible format for smooth playback on the target device.

  • Are there any limitations or considerations to keep in mind when using the Synology DiskStation DS2413+ as a media center, such as storage capacity, network connectivity, or software compatibility?

    Yes, there are a few limitations and considerations to keep in mind when using the Synology DiskStation DS2413+ as a media center:

    1. Storage Capacity: The DS2413+ supports up to 24 hard drives, allowing for a large storage capacity. However, it is important to note that the total storage capacity will depend on the size of the hard drives used and the RAID configuration chosen. Additionally, the DS2413+ has a maximum single volume size of 108TB, so if you require more storage, you may need to consider other models.
    2. Network Connectivity: The DS2413+ has four Gigabit Ethernet ports for network connectivity. While this should be sufficient for most home networks, if you have a high number of concurrent users or require faster data transfer speeds, you may need to consider a model with higher network connectivity options, such as 10GbE ports.
    3. Software Compatibility: The DS2413+ runs on Synology's DiskStation Manager (DSM) operating system, which is known for its user-friendly interface and extensive range of applications. However, it is important to ensure that the media center software you plan to use is compatible with DSM. Synology provides a range of multimedia applications, including Video Station, Audio Station, and Photo Station, which should cover most media center needs.
    4. Transcoding Limitations: The DS2413+ is powered by an Intel Atom processor, which may have limitations when it comes to transcoding media files. Transcoding is the process of converting media files to different formats for compatibility with various devices. If you plan to transcode high-definition videos or multiple streams simultaneously, you may need to consider a model with a more powerful processor.
    5. Expansion Unit Compatibility: The DS2413+ supports expansion units, allowing for additional storage capacity. However, it is important to note that not all expansion units are compatible with all DiskStation models. Before purchasing an expansion unit, ensure that it is compatible with the DS2413+.

    Overall, the DS2413+ is a powerful and versatile NAS device that can serve as a media center. However, it is important to consider your specific requirements and ensure that the device meets your needs in terms of storage capacity, network connectivity, software compatibility, and transcoding capabilities.

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