How to recover data from Synology DiskStation DS409+ / DS409 / DS409slim NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Synology DiskStation DS409+ / DS409 / DS409slim

Synology DiskStation DS409+ / DS409 / DS409slim NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from DiskStation DS409+ / DS409 / DS409slim.

How to recover data from NAS Synology DiskStation DS409+ / DS409 / DS409slim

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Synology also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can data be recovered from a NAS Synology DiskStation DS409+ / DS409 / DS409slim device after a malfunction or data loss event?

There are several methods to recover data from a NAS Synology DiskStation DS409+ / DS409 / DS409slim device after a malfunction or data loss event. Here are some steps you can follow:

  1. Check the hardware: Ensure that the NAS device is properly connected to power and network. Verify that the hard drives are functioning correctly and have not failed.
  2. Use Synology Data Recovery: Synology provides a software tool called "Synology Data Recovery" that can be used to recover data from a malfunctioning NAS device. This software can be downloaded from the Synology website and installed on a computer.
  3. Connect the hard drives to a computer: If the NAS device is not functioning, you can remove the hard drives from the NAS and connect them to a computer using a SATA to USB adapter or by installing them internally. Make sure to connect the drives one at a time to avoid confusion.
  4. Use data recovery software: Once the hard drives are connected to a computer, you can use data recovery software such as EaseUS Data Recovery Wizard, Stellar Data Recovery, or Recuva to scan the drives and recover the lost data. These software tools have options to recover files, folders, or even entire partitions.
  5. Seek professional data recovery services: If the above methods fail or if the data is critical and cannot be risked, it is recommended to seek professional data recovery services. There are several companies that specialize in NAS data recovery and have the expertise and tools to recover data from malfunctioning NAS devices.

Remember to always have a backup of your data to prevent data loss events.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS DiskStation DS409+ / DS409 / DS409slim can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Synology DiskStation DS409+ / DS409 / DS409slim. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Synology

How to recover data from a Synology

DiskStation DS409+ / DS409 / DS409slim has 4 HDD slots, and it supports the following array types:

  • Synology Hybrid RAID (SHR);
  • RAID 6;
  • RAID 5;
  • RAID 10;
  • RAID 1;
  • RAID 0;
  • Basic;
  • JBOD;

NAS supports:

  • Btrfs;
  • EXT4;
  • EXT3 (External Disk Only);
  • FAT32 (External Disk Only);
  • exFAT (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Synology DiskStation DS409+ / DS409 / DS409slim network-attached storage keeps DSM (DiskStation Manager) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS DiskStation DS409+ / DS409 / DS409slim, feel free to leave a comment!
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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the key features and specifications of the Synology DiskStation DS409+ / DS409 / DS409slim that make it suitable for personal cloud storage?

    The Synology DiskStation DS409+ / DS409 / DS409slim are network-attached storage (NAS) devices designed for personal cloud storage. Here are the key features and specifications that make them suitable for this purpose:

    1. Storage Capacity: The DS409+ offers four drive bays, allowing you to install up to four hard drives, while the DS409 and DS409slim offer two bays. This provides ample storage capacity for personal cloud storage, allowing you to store and access your files, documents, photos, and videos remotely.
    2. RAID Support: All three models support various RAID configurations, including RAID 0, RAID 1, RAID 5, RAID 6, and RAID 10. This ensures data redundancy and protection against drive failures, enhancing the reliability of your personal cloud storage.
    3. Data Backup and Synchronization: The DS409+ / DS409 / DS409slim come with built-in backup and synchronization features. You can schedule automatic backups of your data to external hard drives, cloud storage services, or other NAS devices. Additionally, you can synchronize files across multiple devices, ensuring you have the latest version of your files wherever you go.
    4. Remote Access: Synology provides a range of remote access options. With their QuickConnect feature, you can easily access your personal cloud storage from anywhere using a web browser or mobile app. You can also set up a virtual private network (VPN) for secure remote access.
    5. Media Streaming: The DiskStation models support media streaming, allowing you to stream your music, photos, and videos to various devices such as smart TVs, media players, and mobile devices. This enables easy access to your media files without the need for physical storage devices.
    6. User-Friendly Interface: Synology's DiskStation Manager (DSM) operating system provides a user-friendly interface for managing and accessing your personal cloud storage. It offers a range of applications and features, including file sharing, file syncing, multimedia management, and more.
    7. Expandability and Compatibility: The DS409+ / DS409 / DS409slim are compatible with a wide range of third-party applications and services, allowing you to customize and expand the functionality of your personal cloud storage. You can install additional packages for features like surveillance, email servers, content management systems, and more.
    8. Energy Efficiency: Synology NAS devices are known for their energy-efficient design. The DS409+ / DS409 / DS409slim are designed to consume minimal power, reducing energy costs and environmental impact.

    Overall, the key features and specifications of the Synology DiskStation DS409+ / DS409 / DS409slim make them well-suited for personal cloud storage, providing ample storage capacity, data protection, remote access, media streaming, and a user-friendly interface.

  • How does the Synology DiskStation DS409+ / DS409 / DS409slim ensure data security and privacy for personal cloud storage?

    The Synology DiskStation DS409+ / DS409 / DS409slim ensures data security and privacy for personal cloud storage through several mechanisms:

    1. User Access Control: The DiskStation allows you to create multiple user accounts with different levels of access rights. This ensures that only authorized individuals can access the stored data.
    2. Data Encryption: The DiskStation supports AES 256-bit encryption, which can be enabled for shared folders. This ensures that the data is encrypted while being stored on the device, protecting it from unauthorized access.
    3. Firewall and IP Blocking: The DiskStation has a built-in firewall that can be configured to block unauthorized access attempts. It also supports IP blocking, allowing you to specify which IP addresses or ranges are allowed to access the device.
    4. HTTPS and SSL/TLS Support: The DiskStation supports HTTPS for secure communication between the device and connected clients. It also supports SSL/TLS certificates, ensuring that the data transmitted over the network is encrypted and secure.
    5. Two-Factor Authentication: The DiskStation supports two-factor authentication, which adds an extra layer of security by requiring a second verification step, such as a code sent to a mobile device, in addition to the password.
    6. Antivirus and Malware Protection: The DiskStation has built-in antivirus and malware scanning capabilities. It can scan files and folders for potential threats, protecting the stored data from viruses and other malicious software.
    7. Data Backup and Snapshot: The DiskStation supports various backup options, including scheduled backups to external drives or cloud storage services. It also has a snapshot feature that allows you to create point-in-time copies of the data, providing an additional layer of protection against accidental deletion or modification.
    8. Secure Remote Access: The DiskStation provides secure remote access to the stored data through Synology's QuickConnect or Virtual Private Network (VPN) connections. This ensures that the data can be accessed securely from anywhere without exposing it to potential security risks.

    Overall, the Synology DiskStation DS409+ / DS409 / DS409slim incorporates several security features to ensure data security and privacy for personal cloud storage, protecting the data from unauthorized access, encryption, malware, and other potential threats.

  • Can you explain the setup process and user interface of the Synology DiskStation DS409+ / DS409 / DS409slim for managing personal cloud storage?

    The Synology DiskStation DS409+ / DS409 / DS409slim is a network-attached storage (NAS) device that allows you to create your own personal cloud storage solution. Here's a breakdown of the setup process and user interface for managing personal cloud storage on these devices:

    1. Hardware Setup: Start by connecting the DiskStation to your router using an Ethernet cable. Power on the device and wait for it to boot up. Connect the included power adapter to the DiskStation and plug it into a power outlet.
    2. Initial Configuration: Once the DiskStation is powered on, you'll need to access its web-based interface called DiskStation Manager (DSM). Open a web browser on your computer and enter the IP address of the DiskStation or its hostname. Follow the on-screen instructions to complete the initial setup, including setting up the administrator account and configuring network settings.
    3. Storage Configuration: After the initial setup, you can proceed to configure the storage on your DiskStation. This involves creating storage volumes, setting up RAID configurations (if desired), and managing disk groups. You can choose from different RAID levels (e.g., RAID 0, RAID 1, RAID 5) depending on your storage needs and data redundancy requirements.
    4. File Sharing and Access: With the storage configured, you can start creating shared folders on the DiskStation. These shared folders can be accessed by multiple users or devices on your network. You can set access permissions, enable encryption, and configure other advanced settings for each shared folder.
    5. Personal Cloud Setup: To enable personal cloud storage, you'll need to set up remote access to your DiskStation. DSM provides various options for remote access, including QuickConnect, which allows you to access your DiskStation using a personalized URL. You can also set up a VPN for secure remote access or use other remote access methods provided by DSM.
    6. DSM User Interface: The DiskStation Manager (DSM) is a web-based user interface that allows you to manage and control your DiskStation. It provides a user-friendly dashboard with various applications and features. The DSM interface is highly customizable, allowing you to arrange widgets, create shortcuts, and personalize the layout according to your preferences.
    7. Application Package Center: DSM offers a wide range of applications through its Package Center. You can install additional apps like file synchronization tools, media servers, backup utilities, and more to enhance the functionality of your DiskStation. The Package Center provides a simple way to browse, install, and update these applications.
    8. Data Backup and Sync: DSM provides several backup and synchronization options to ensure data protection and accessibility. You can set up scheduled backups to external drives, cloud storage services, or other DiskStations. DSM also supports real-time synchronization between multiple devices, allowing you to keep your data up-to-date across different platforms.

    Overall, the setup process for the Synology DiskStation DS409+ / DS409 / DS409slim involves initial configuration, storage setup, remote access setup, and customization through the DSM user interface. The DSM interface provides a comprehensive set of tools and applications to manage your personal cloud storage efficiently.

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