How to recover data from Synology DiskStation DS420+ / DS420j NAS

Contents

• Why can’t ordinary software tools restore files from RAID?
• How to take hard disks out of the NAS and connect them to a PC?
  • Restoring data with Hetman RAID Recovery
  • Safe recovery from disk images
  • Where are user’s files stored?
  • Comparison of software for RAID recovery

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Synology also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any specific factors to consider when choosing a NAS Synology DiskStation DS420+ / DS420j device to minimize data loss risks?

Yes, there are several factors to consider when choosing a NAS device like the Synology DiskStation DS420+ or DS420j to minimize data loss risks. Here are some key factors to consider:

1. Redundancy: Look for NAS devices that support RAID (Redundant Array of Independent Disks) configurations. RAID provides data redundancy by distributing data across multiple drives, ensuring that even if one drive fails, your data remains intact. Both DS420+ and DS420j support RAID configurations.
2. Drive compatibility: Ensure that the NAS device supports compatible hard drives. Check the manufacturer's specifications to see which drive models and capacities are recommended. Using compatible drives reduces the risk of compatibility issues and potential data loss.
3. Backup options: Choose a NAS device that offers various backup options. Look for features like scheduled backups, incremental backups, and support for remote backups to external devices or cloud storage. Having multiple backup options helps protect your data in case of hardware failure.
4. Data protection features: Consider NAS devices that offer built-in data protection features like data scrubbing, snapshotting, and data encryption. Data scrubbing helps detect and correct errors on the drives, while snapshots allow you to restore previous versions of files. Data encryption ensures that your data remains secure even if the drives are stolen.
5. Power protection: Consider using an uninterruptible power supply (UPS) to protect your NAS device from power surges or sudden power outages. A UPS provides temporary power during such events, giving you enough time to safely shut down the NAS and prevent data loss.
6. Regular maintenance and firmware updates: Ensure that you regularly update the NAS firmware and perform routine maintenance tasks recommended by the manufacturer. This helps ensure that your NAS device operates optimally and reduces the risk of potential vulnerabilities or data loss.
7. Off-site backup: Consider implementing an off-site backup strategy to further minimize data loss risks. This involves backing up your important data to a remote location, such as another NAS device located in a different physical location or using cloud storage services.

By considering these factors, you can choose a NAS device that provides sufficient data protection and minimizes the risk of data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS DiskStation DS420+ / DS420j can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

1. Turn off the storage and disconnect it from the power supply.

   WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

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   How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Synology DiskStation DS420+ / DS420j. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

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How to recover data from a Synology

DiskStation DS420+ / DS420j has 4 HDD slots, and it supports the following array types:

• Synology Hybrid RAID (SHR);
• RAID 6;
• RAID 5;
• RAID 10;
• RAID 1;
• RAID 0;
• Basic;
• JBOD;

NAS supports:

• Btrfs;
• EXT4;
• EXT3 (External Disk Only);
• FAT32 (External Disk Only);
• exFAT (External Disk Only);
• NTFS (External Disk Only);
• HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

• Overwriting during the recovery process;
• Loss resulting from bad sectors;
• User mistakes.

To create an image, do the following:

1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

2. Select the disk in the main window, and choose from the menu Tools – Save Disk. You can select multiple disks to be saved.

3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

   

4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

   

Where are user’s files stored?

The Synology DiskStation DS420+ / DS420j network-attached storage keeps DSM (DiskStation Manager) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery