RAID Controller Failure on NAS Synology High Density HD6500: Data Recovery Tips and Consequences

Contents

• Why Regular Data Recovery Tools Can’t Restore Files from RAID
• Key Information About the NAS Synology High Density HD6500
• How to Remove Hard Disks from Your NAS and Connect Them to a PC
  • Step-by-Step Data Recovery with Hetman RAID Recovery
  • How to Safely Recover Data from Disk Images
  • Where Are the User’s Files Actually Stored?
  • RAID Recovery Software: Detailed Comparison

Why Regular Data Recovery Tools Can’t Restore Files from RAID

Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.

This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.

Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like Synology often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.

Are there any specific factors to consider when choosing a NAS Synology High Density HD6500 device to minimize data loss risks?

Yes, there are several factors to consider when choosing a NAS Synology High Density HD6500 device to minimize data loss risks. Some of these factors include:

1. Redundancy: Look for a NAS device that supports RAID (Redundant Array of Independent Disks) configurations. RAID allows for data to be distributed across multiple drives, providing redundancy and protection against drive failures.
2. Drive compatibility: Ensure that the NAS device supports the use of reliable and compatible hard drives. It is recommended to use NAS-specific drives that are designed for 24/7 operation and have features like vibration resistance and error recovery controls.
3. Backup options: Consider the backup options provided by the NAS device. Look for features like built-in backup applications, support for external backups, and cloud backup integration. Having multiple backup options will help protect your data in case of hardware failure or other unforeseen events.
4. Data protection features: Check if the NAS device offers data protection features such as snapshot technology, which allows you to take point-in-time snapshots of your data for quick recovery in case of accidental deletion or corruption.
5. Power supply and cooling: Ensure that the NAS device has a reliable power supply and efficient cooling mechanisms. Power outages and overheating can lead to data loss, so it is important to have a stable power source and proper ventilation for the device.
6. Firmware updates and security: Regular firmware updates are essential for maintaining the security and stability of the NAS device. Look for a manufacturer that provides frequent updates and has a good track record of addressing security vulnerabilities.
7. Scalability: Consider the scalability options of the NAS device. Choose a device that allows for easy expansion of storage capacity as your data needs grow. This will help prevent data loss due to running out of storage space.

By considering these factors, you can minimize the risks of data loss and ensure the safety and integrity of your data on a NAS Synology High Density HD6500 device.

How to Remove Hard Disks from Your NAS and Connect Them to a PC

Although the NAS High Density HD6500 can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:

1. Power off the NAS and disconnect it from the power source.

   WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.

2. Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.

3. Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.

4. Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.

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   How to Order Remote Data Recovery

Step-by-Step Data Recovery with Hetman RAID Recovery

This program restores data from damaged RAID arrays and is fully compatible with Synology High Density HD6500. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.

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How to recover data from a Synology

High Density HD6500 has 60 HDD slots, and it supports the following array types:

• Synology Hybrid RAID (SHR);
• RAID 6;
• RAID 5;
• RAID 10;
• RAID 1;
• RAID 0;
• Basic;
• JBOD;

NAS supports:

• Btrfs;
• EXT4;
• EXT3 (External Disk Only);
• FAT32 (External Disk Only);
• exFAT (External Disk Only);
• NTFS (External Disk Only);
• HFS+ (External Disk Read Only);

How to Safely Recover Data from Disk Images

This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:

• Overwriting during the recovery process;
• Additional data loss caused by bad sectors;
• User errors.

To create a disk image, follow these steps:

1. Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.

2. In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.

3. When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

   

4. Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

   

Where Are the User’s Files Actually Stored?

The Synology High Density HD6500 network-attached storage keeps DSM (DiskStation Manager) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

RAID Recovery Software: Detailed Comparison