How to recover data from Synology ioSafe 1513+ NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Synology ioSafe 1513+

Synology ioSafe 1513+ NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from ioSafe 1513+.

How to recover data from NAS Synology ioSafe 1513+

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Synology also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can improper handling or maintenance of NAS Synology ioSafe 1513+ device hardware lead to data loss?

Yes, improper handling or maintenance of a NAS (Network Attached Storage) device like the Synology ioSafe 1513+ can potentially lead to data loss. Here are a few reasons why:

  1. Physical Damage: If the device is mishandled or dropped, it can cause physical damage to the hard drives inside. This can result in data corruption or complete loss of data.
  2. Power Surges or Electrical Issues: If the NAS device is not properly protected from power surges or electrical issues, it can lead to damage to the internal components, including the hard drives. This can result in data loss.
  3. Inadequate Cooling: NAS devices generate heat during operation, and if they are not properly cooled, it can lead to overheating of the internal components. Overheating can cause hardware failure and potential data loss.
  4. Lack of Redundancy or Backup: If the NAS device is not configured with appropriate redundancy or backup mechanisms, a single hard drive failure can result in data loss. It is important to have a proper RAID configuration or regular backups to mitigate this risk.

To prevent data loss, it is crucial to handle and maintain the NAS device according to the manufacturer's guidelines. This includes ensuring proper cooling, protecting against power surges, and following best practices for data redundancy and backup.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS ioSafe 1513+ can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Synology ioSafe 1513+. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Synology

How to recover data from a Synology

ioSafe 1513+ has 5 HDD slots, and it supports the following array types:

  • Synology Hybrid RAID (SHR);
  • RAID 6;
  • RAID 5;
  • RAID 10;
  • RAID 1;
  • RAID 0;
  • Basic;
  • JBOD;

NAS supports:

  • Btrfs;
  • EXT4;
  • EXT3 (External Disk Only);
  • FAT32 (External Disk Only);
  • exFAT (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Synology ioSafe 1513+ network-attached storage keeps DSM (DiskStation Manager) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (1)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS ioSafe 1513+, feel free to leave a comment!
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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What is iSCSI and how does it work?

    iSCSI, which stands for Internet Small Computer System Interface, is a network protocol that allows SCSI (Small Computer System Interface) commands to be transmitted over an IP network. It enables the connection of storage devices over a network, providing a way to access remote storage as if it were directly attached to the local system.

    Here's how iSCSI works:

    1. Initiator: The system or device that initiates the iSCSI communication is called the initiator. It could be a server, workstation, or any device that needs to access the remote storage.
    2. Target: The storage device or system that responds to the iSCSI communication is called the target. It could be a disk array, a storage server, or any device that provides storage resources.
    3. TCP/IP Network: iSCSI uses TCP/IP as the underlying transport protocol. The initiator and target communicate over an IP network, typically Ethernet.
    4. Discovery: The initiator needs to discover available iSCSI targets on the network. This is done through the process of discovery, where the initiator sends discovery packets to find and identify available targets.
    5. Login: Once the initiator discovers a target, it establishes a connection with it through a login process. The initiator and target negotiate parameters, authenticate each other, and establish a session for data transfer.
    6. SCSI Commands: Once the session is established, the initiator can send SCSI commands to the target. These commands include operations like read, write, and other storage-related operations. The commands are encapsulated within iSCSI packets and transmitted over the IP network.
    7. Data Transfer: The target processes the received SCSI commands and performs the requested operations on the storage resources. It sends the data back to the initiator over the IP network.
    8. Termination: When the data transfer is complete or the session needs to be terminated, the initiator and target go through a logout process to gracefully end the session.

    iSCSI provides a flexible and cost-effective way to access remote storage resources over a network, allowing organizations to centralize storage and share it among multiple systems. It is widely used in data centers and storage area networks (SANs) to provide block-level storage access.

  • What are the benefits and use cases of using iSCSI in a network storage environment?

    iSCSI (Internet Small Computer System Interface) is a protocol that allows SCSI commands to be sent over IP networks. It is commonly used in network storage environments for various reasons. Here are some benefits and use cases of using iSCSI:

    1. Cost-effective: iSCSI utilizes existing IP infrastructure, eliminating the need for dedicated Fibre Channel (FC) networks. It enables organizations to leverage their existing Ethernet infrastructure, reducing the cost of implementing a storage network.
    2. Flexibility: iSCSI supports both block-level and file-level storage, making it versatile and suitable for a wide range of storage requirements. It can be used with traditional hard drives, solid-state drives (SSDs), and even virtualized storage environments.
    3. Scalability: iSCSI allows for easy scalability, as it can support large storage arrays and accommodate multiple hosts. It enables organizations to expand their storage capacity without significant infrastructure changes.
    4. Performance: With advancements in Ethernet technology, iSCSI offers high-performance storage solutions. By utilizing features like jumbo frames, flow control, and MPIO (Multipath Input/Output), organizations can achieve low-latency and high-bandwidth storage connectivity.
    5. Disaster recovery and backup: iSCSI facilitates remote replication and backup, making it suitable for disaster recovery scenarios. It allows organizations to replicate data to a remote location over IP networks, ensuring data availability and business continuity.
    6. Virtualization: iSCSI is widely used in virtualized environments. It enables virtual machines (VMs) to access shared storage resources over the network, providing centralized storage management and improved VM mobility.
    7. Data consolidation: iSCSI allows organizations to consolidate storage resources into a single, shared storage pool. This simplifies storage management, reduces costs, and improves resource utilization.
    8. Remote access: iSCSI enables remote access to storage resources over the internet. This is particularly useful for remote offices or mobile workers who need access to centralized storage resources.

    Overall, iSCSI offers a cost-effective, flexible, and scalable solution for network storage environments. It provides high-performance storage connectivity, facilitates disaster recovery and backup, supports virtualization, and enables remote access to storage resources.

  • Does the NAS Synology ioSafe 1513+ support iSCSI protocol, and if so, what are the specific features and capabilities it offers for iSCSI implementation?

    Yes, the Synology ioSafe 1513+ does support the iSCSI protocol. Here are some of the specific features and capabilities it offers for iSCSI implementation:

    1. Virtualization Support: The ioSafe 1513+ can be used as a storage solution for virtualization environments such as VMware, Citrix, and Microsoft Hyper-V.
    2. Thin Provisioning: This feature allows you to allocate storage space dynamically, which means you can provision more storage than physically available and only consume it as data is written.
    3. LUN Snapshot: The ioSafe 1513+ supports taking snapshots of iSCSI LUNs (Logical Unit Numbers), allowing you to capture point-in-time copies of the data stored on the LUN. These snapshots can be used for data protection, recovery, or testing purposes.
    4. LUN Cloning: You can create clones of iSCSI LUNs, which are independent copies of the original LUN. Cloning can be useful for creating test environments or quickly provisioning new volumes.
    5. MPIO and MCS Support: The ioSafe 1513+ supports Multipath Input/Output (MPIO) and Multiple Connections per Session (MCS) for enhanced performance and redundancy. These technologies allow multiple network connections to be established between the NAS and the iSCSI initiators for load balancing and failover.
    6. CHAP Authentication: The NAS supports CHAP (Challenge-Handshake Authentication Protocol) authentication for secure iSCSI connections. This helps to prevent unauthorized access to the iSCSI targets.
    7. iSCSI Manager: Synology provides a dedicated iSCSI Manager application that allows you to manage and configure iSCSI targets, initiators, and related settings easily.

    These are some of the key features and capabilities offered by the Synology ioSafe 1513+ for iSCSI implementation.

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