RAID Controller Failure on NAS Synology RackStation RS10613xs+: Causes, Recovery Measures, and Data Recovery Steps

Data recovery after RAID controller failure on ⭐ NAS: what you need to know.

RAID Controller Failure on NAS Synology RackStation RS10613xs+: Causes, Recovery Measures, and Data Recovery Steps

Synology RackStation RS10613xs+ NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from RackStation RS10613xs+.

RAID Controller Failure on NAS Synology RackStation RS10613xs+: Causes, Recovery Measures, and Data Recovery Steps

RAID Recovery™ 2.6
Recover data from damaged RAID arrays inaccessible from a computer.
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Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Synology also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can the use of snapshot or versioning features on NAS Synology RackStation RS10613xs+ devices aid in data recovery after data loss?

Yes, the use of snapshot or versioning features on NAS Synology RackStation RS10613xs+ devices can aid in data recovery after data loss. These features allow you to take regular snapshots or versions of your data, which can be extremely helpful in recovering files or folders that have been accidentally deleted, modified, or corrupted.

Snapshots create point-in-time copies of your data, capturing the state of your files and folders at a specific moment. If you experience data loss, you can easily restore the affected files or folders from a previous snapshot, effectively rolling back your data to a previous state.

Versioning, on the other hand, keeps track of different versions of your files as they are modified over time. Each time a file is changed, a new version is created, allowing you to access and restore previous versions of the file if needed.

By utilizing these features, you can significantly improve your chances of recovering lost or corrupted data, providing an added layer of protection and peace of mind.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS RackStation RS10613xs+ can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Synology RackStation RS10613xs+. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Synology

How to recover data from a Synology

RackStation RS10613xs+ has 10 HDD slots, and it supports the following array types:

  • Synology Hybrid RAID (SHR);
  • RAID 6;
  • RAID 5;
  • RAID 10;
  • RAID 1;
  • RAID 0;
  • Basic;
  • JBOD;

NAS supports:

  • Btrfs;
  • EXT4;
  • EXT3 (External Disk Only);
  • FAT32 (External Disk Only);
  • exFAT (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Synology RackStation RS10613xs+ network-attached storage keeps DSM (DiskStation Manager) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS RackStation RS10613xs+, feel free to leave a comment!
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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the steps involved in setting up remote access to the NAS Synology RackStation RS10613xs+ for file access from a remote location?

    To set up remote access to the NAS Synology RackStation RS10613xs+ for file access from a remote location, you can follow these steps:

    1. Ensure you have a stable internet connection and a public IP address for your network.
    2. Connect your Synology NAS to your network and power it on.
    3. Access the DiskStation Manager (DSM) web interface by typing the NAS IP address into a web browser.
    4. Log in to the DSM using your admin credentials.
    5. Go to the "Control Panel" and select "Network" to configure network settings.
    6. Set up port forwarding on your router to allow external access to the NAS. Forward the necessary ports (e.g., port 5000 for HTTP, port 5001 for HTTPS).
    7. Enable QuickConnect in the DSM settings. This allows you to access the NAS using a unique QuickConnect ID and eliminates the need for port forwarding.
    8. Configure the firewall settings on your NAS to allow remote access. Go to "Control Panel" > "Security" > "Firewall" and make sure the necessary ports are open.
    9. Set up a DDNS (Dynamic DNS) service if your public IP address is dynamic. This ensures that you can always access your NAS using a fixed domain name.
    10. Enable the File Station service in the DSM settings to allow remote file access.
    11. Set up user accounts with appropriate permissions for remote access. You can create new users or use existing ones.
    12. Configure shared folders on the NAS and assign access permissions to users or user groups.
    13. Install the Synology mobile apps (DS file, DS cloud, etc.) on your remote devices to access files on the NAS.
    14. Test the remote access by accessing the NAS using the QuickConnect ID or DDNS domain name from a remote location. You should be able to browse and access files on the NAS.

    Note: The exact steps may vary slightly depending on the version of DSM and specific settings on your NAS model. It's always recommended to refer to the official Synology documentation or consult their support resources for detailed instructions.

  • What security measures should be taken to ensure safe and secure access to files on the NAS Synology RackStation RS10613xs+ from a remote location?

    To ensure safe and secure access to files on the NAS Synology RackStation RS10613xs+ from a remote location, the following security measures should be taken:

    1. Use a Virtual Private Network (VPN): Set up a VPN on the NAS device to create a secure encrypted connection between the remote location and the NAS. This will protect the data transmitted over the internet from unauthorized access.
    2. Enable Two-Factor Authentication (2FA): Implement 2FA for remote access to add an extra layer of security. This requires users to provide a second form of authentication, such as a code generated on their mobile device, in addition to their password.
    3. Use Secure File Transfer Protocols: Utilize secure file transfer protocols like SFTP (SSH File Transfer Protocol) or FTPS (FTP over SSL/TLS) instead of regular FTP. These protocols encrypt the data during transit, preventing eavesdropping and unauthorized access.
    4. Set Up Firewall Rules: Configure the firewall settings on the NAS device to only allow access from specific IP addresses or IP ranges. This will restrict access to the NAS from known and trusted locations, reducing the risk of unauthorized access.
    5. Regularly Update Firmware and Software: Keep the NAS firmware and software up to date with the latest security patches and updates. This ensures that any known vulnerabilities are addressed, reducing the risk of exploitation.
    6. Implement Strong User Authentication: Enforce strong and unique passwords for all user accounts accessing the NAS remotely. Avoid using default or easily guessable passwords. Additionally, consider implementing account lockouts or password expiration policies to enhance security.
    7. Enable Network Intrusion Detection/Prevention System (IDS/IPS): Enable IDS/IPS features on the NAS to monitor and detect any suspicious network activity. This can help identify and prevent potential attacks or unauthorized access attempts.
    8. Regularly Backup Data: Implement a regular backup strategy to ensure that important data stored on the NAS is backed up to a separate location. This protects against data loss due to hardware failure, ransomware attacks, or other unforeseen events.
    9. Disable Unnecessary Services: Disable any unused or unnecessary services on the NAS to reduce the potential attack surface. Only enable the services required for remote access and file sharing.
    10. Educate Users: Provide training and awareness to users about best practices for remote access security. This includes avoiding suspicious links, using strong passwords, and being cautious while accessing the NAS remotely.

    By implementing these security measures, you can significantly enhance the safety and security of accessing files on the NAS Synology RackStation RS10613xs+ from a remote location.

  • Are there any limitations or restrictions when accessing files on the NAS Synology RackStation RS10613xs+ from a remote location, and how can they be overcome?

    Yes, there are limitations and restrictions when accessing files on the NAS Synology RackStation RS10613xs+ from a remote location. Some of the common limitations include:

    1. Network Speed: The speed of file access may be limited by the upload and download speeds of both the remote location and the NAS.
    2. Bandwidth: If multiple users are accessing files simultaneously, it can consume a significant amount of bandwidth, leading to slower access speeds.
    3. Security: Accessing files remotely opens up potential security risks, so it's important to ensure proper security measures are in place to protect the data.

    To overcome these limitations, you can take the following steps:

    1. Network Optimization: Ensure that both the remote location and the NAS have sufficient internet speeds to handle file transfers. Consider upgrading the internet connection if necessary.
    2. Bandwidth Management: Implement a Quality of Service (QoS) system to prioritize file transfer traffic, ensuring that it gets sufficient bandwidth even during high network traffic periods.
    3. VPN Connection: Use a Virtual Private Network (VPN) to establish a secure and encrypted connection between the remote location and the NAS. This helps protect data during transmission.
    4. Firewall and Access Control: Configure the NAS's firewall and access control settings to allow remote access only from trusted IP addresses or through secure protocols like SSH or HTTPS.
    5. File Compression and Optimization: Compressing files before transferring them can help reduce the file size and speed up the transfer process. Additionally, optimizing file formats (e.g., converting large videos to smaller formats) can also improve transfer speeds.
    6. File Synchronization: Utilize file synchronization tools or software to keep local copies of frequently accessed files on the remote location. This can help reduce the need for constant remote access and improve file access speeds.
    7. Remote File Caching: Enable remote file caching on the NAS to store frequently accessed files locally at the remote location. This can help improve access speeds by reducing the need for data transfer over the internet.

    By implementing these measures, you can overcome many of the limitations and restrictions associated with accessing files on the NAS Synology RackStation RS10613xs+ from a remote location.

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