Understanding NAS Synology RackStation RS2818RP+ RAID Controller Failure: Causes, Recovery Options, and Consequences

Has your NAS Synology RackStation RS2818RP+ suddenly lost its network drive and you’re unsure what to do next? Did the RAID array collapse, making your files inaccessible? Is the device throwing errors during startup? Perhaps you accidentally rebuilt the RAID array or several hard drives failed at the same time?

Understanding NAS Synology RackStation RS2818RP+ RAID Controller Failure: Causes, Recovery Options, and Consequences

Synology RackStation RS2818RP+ NAS Data Recovery in 2025

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from an RackStation RS2818RP+. We’ll walk through the most common causes of failure and demonstrate proven methods to restore files from a lost or degraded RAID array.

Understanding NAS Synology RackStation RS2818RP+ RAID Controller Failure: Causes, Recovery Options, and Consequences

RAID Recovery™ 2.8
Recover data from damaged RAID arrays inaccessible from a computer.
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Why Regular Data Recovery Tools Can’t Restore Files from RAID

Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.

This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.

Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like Synology often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.

Can the use of specific data synchronization or replication mechanisms mitigate data loss risks for NAS Synology RackStation RS2818RP+ devices?

Yes, the use of specific data synchronization or replication mechanisms can help mitigate data loss risks for NAS Synology RackStation RS2818RP+ devices.

Synology offers various data protection and backup features that can be utilized to ensure data availability and minimize the risk of data loss. Some of these mechanisms include:

  1. RAID (Redundant Array of Independent Disks): The RS2818RP+ supports various RAID configurations, such as RAID 1, RAID 5, RAID 6, and RAID 10. RAID provides redundancy by distributing data across multiple disks, ensuring that even if one disk fails, the data remains accessible.
  2. Snapshot Replication: This feature allows you to take point-in-time snapshots of your data and replicate them to another Synology NAS or an off-site location. In case of accidental file deletion, data corruption, or ransomware attacks, you can restore the data from a previous snapshot.
  3. High Availability (HA): By configuring two RS2818RP+ devices in an HA cluster, you can ensure continuous service availability. In the event of a hardware failure, the secondary device takes over seamlessly, minimizing downtime and data loss.
  4. Hyper Backup: This backup solution allows you to create scheduled backups of your data to various destinations, including local shared folders, external drives, remote Synology NAS, or cloud storage services. It provides versioning and incremental backups, reducing the risk of data loss.
  5. Cloud Sync: With Cloud Sync, you can synchronize your data between your RS2818RP+ and popular cloud storage providers like Dropbox, Google Drive, or Amazon S3. This ensures an additional copy of your data is stored off-site, protecting against local disasters.

By implementing a combination of these data synchronization and replication mechanisms, you can significantly mitigate the risk of data loss for your NAS Synology RackStation RS2818RP+ devices.

How to Remove Hard Disks from Your NAS and Connect Them to a PC

Although the NAS RackStation RS2818RP+ can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:

  1. Power off the NAS and disconnect it from the power source.

    WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.

  2. Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.

  3. Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.

  4. Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Step-by-Step Data Recovery with Hetman RAID Recovery

Hetman Raid Recovery

This program restores data from damaged RAID arrays and is fully compatible with Synology RackStation RS2818RP+. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.

Go to view
How to recover data from a Synology

How to recover data from a Synology

RackStation RS2818RP+ has 16 HDD slots, and it supports the following array types:

  • Synology Hybrid RAID (SHR);
  • RAID 6;
  • RAID 5;
  • RAID 10;
  • RAID 1;
  • RAID 0;
  • Basic;
  • JBOD;

NAS supports:

  • Btrfs;
  • EXT4;
  • EXT3 (External Disk Only);
  • FAT32 (External Disk Only);
  • exFAT (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

How to Safely Recover Data from Disk Images

This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:

  • Overwriting during the recovery process;
  • Additional data loss caused by bad sectors;
  • User errors.

To create a disk image, follow these steps:

  1. Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.

  2. In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.

  3. When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

    Hetman RAID Recovery: Image Creation Wizard
  4. Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

    Hetman RAID Recovery: Choose a disk or save the image via FTP

Where Are the User’s Files Actually Stored?

The Synology RackStation RS2818RP+ network-attached storage keeps DSM (DiskStation Manager) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

RAID Recovery Software: Detailed Comparison

Product Operating system RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows, Linux, MacOS Yes, over 100 controllers FAT, exFAT, NTFS, ReFS, APFS, HFS+, Ext4, Ext3, Ext2, ReiserFS, Btrfs, VMFS, Hikvision, XFS, UFS, ZFS Yes Yes Yes
DiskInternals RAID Recovery Windows Yes, over 10 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS RackStation RS2818RP+, feel free to leave a comment!
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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the key features and specifications of the Synology RackStation RS2818RP+ that make it suitable for personal cloud storage?

    The Synology RackStation RS2818RP+ is a powerful and versatile network-attached storage (NAS) solution that offers several key features and specifications making it suitable for personal cloud storage:

    1. High Storage Capacity: The RS2818RP+ supports up to 16 drive bays, allowing you to install a large number of hard drives or SSDs. This provides ample storage capacity for personal cloud storage, accommodating the growing storage needs of your data.
    2. Redundant Power Supplies: The "RP" in RS2818RP+ stands for redundant power, meaning it is equipped with two power supply units. This redundancy ensures continuous operation even if one power supply fails, minimizing downtime and ensuring data availability.
    3. Scalability: The RS2818RP+ supports expansion units, allowing you to easily expand your storage capacity as your needs grow. You can add additional drive bays using compatible expansion units, providing a scalable solution for personal cloud storage.
    4. High Performance: Powered by a quad-core processor and equipped with 4GB of RAM (expandable up to 64GB), the RS2818RP+ delivers excellent performance for personal cloud storage. It can handle multiple users accessing and transferring data simultaneously without compromising speed.
    5. Data Protection and Backup: Synology NAS devices come with a comprehensive suite of data protection and backup features. The RS2818RP+ supports RAID configurations for data redundancy, ensuring data integrity in case of drive failures. It also offers various backup options, including local backups, remote replication, and cloud backup services.
    6. Advanced File Management: The RS2818RP+ runs on Synology's DiskStation Manager (DSM) operating system, which provides a user-friendly interface for managing files and data. DSM offers advanced file sharing features, such as user/group permissions, access control lists, and file versioning, making it easy to manage and share files securely.
    7. Personal Cloud Applications: Synology NAS devices come with a wide range of personal cloud applications. With the RS2818RP+, you can set up your own private cloud environment, enabling remote access to your files, multimedia streaming, and file synchronization across multiple devices.
    8. Security and Encryption: The RS2818RP+ offers advanced security features to protect your data. It supports AES 256-bit encryption for shared folders, ensuring data privacy. Additionally, it provides firewall and IP blocking mechanisms to prevent unauthorized access.

    Overall, the Synology RackStation RS2818RP+ combines high storage capacity, scalability, performance, data protection, and user-friendly software, making it an ideal choice for personal cloud storage.

  • How does the RS2818RP+ ensure data security and protection for personal cloud storage?

    The RS2818RP+ ensures data security and protection for personal cloud storage through various mechanisms:

    1. Encryption: It supports AES 256-bit encryption, which is a robust encryption standard widely used for securing data. This ensures that all the data stored on the RS2818RP+ is encrypted and protected from unauthorized access.
    2. Access Control: The RS2818RP+ provides comprehensive access control mechanisms. It supports user and group permissions, allowing the administrator to define who can access specific files and folders. This ensures that only authorized users can access the personal cloud storage.
    3. Firewall and IP Blocking: The RS2818RP+ has a built-in firewall that can be configured to restrict access to the system from specific IP addresses or ranges. This helps prevent unauthorized access attempts and protects against potential attacks.
    4. Antivirus and Malware Protection: The RS2818RP+ integrates with various antivirus and anti-malware solutions, providing real-time scanning and protection against viruses and malicious software. This helps to ensure that the stored data remains free from malware and other security threats.
    5. Data Backup and Snapshot: The RS2818RP+ supports various backup options, including scheduled backups, incremental backups, and snapshot technology. These features help protect data from accidental deletion, corruption, or hardware failures by creating multiple copies of the data at different points in time.
    6. Two-Factor Authentication: The RS2818RP+ supports two-factor authentication (2FA), which adds an extra layer of security by requiring users to provide a second form of authentication, such as a verification code sent to their mobile device, in addition to their password.
    7. Network Security: The RS2818RP+ implements various network security protocols, such as SSL/TLS encryption for secure communication over the network. It also supports VPN (Virtual Private Network) connections, allowing users to securely access their personal cloud storage from remote locations.

    Overall, the RS2818RP+ combines encryption, access control, antivirus protection, data backup, and other security features to ensure the security and protection of personal cloud storage data.

  • Can you explain the scalability options and expandability of the RS2818RP+ for personal cloud storage?

    The RS2818RP+ is a high-performance and scalable network-attached storage (NAS) solution designed for personal cloud storage. It offers several scalability options and expandability features to meet the growing storage needs of users. Here are some key aspects:

    1. Storage Capacity: The RS2818RP+ comes with 16 drive bays, allowing you to install up to 16 hard drives or SSDs. This provides ample storage capacity, ranging from a few terabytes to several petabytes, depending on the drive sizes you choose.
    2. RAID Support: It supports various RAID configurations, including RAID 0, 1, 5, 6, 10, and JBOD. By implementing RAID, you can enhance data protection, improve performance, or achieve a balance between the two based on your requirements.
    3. Expansion Units: If the 16 drive bays are not sufficient, you can expand the storage capacity by connecting up to two RX1217/RX1217RP expansion units. Each expansion unit provides an additional 12 drive bays, allowing you to scale up to a total of 40 drives.
    4. High-speed Connectivity: The RS2818RP+ is equipped with four Gigabit Ethernet ports that support link aggregation and failover. This ensures high-speed data transfer and network redundancy, making it suitable for environments with heavy storage and bandwidth requirements.
    5. SSD Cache: To further boost performance, the RS2818RP+ offers SSD caching. By installing SSDs as cache drives, frequently accessed data can be stored in SSDs, resulting in faster data retrieval and improved overall system performance.
    6. Virtualization Support: The RS2818RP+ is compatible with various virtualization technologies such as VMware, Citrix, Hyper-V, and OpenStack. It can be seamlessly integrated into virtualized environments, enabling easy management and allocation of storage resources.
    7. Snapshot and Backup: It provides snapshot functionality, allowing you to take point-in-time snapshots of your data for quick recovery in case of accidental deletion or data corruption. Additionally, the RS2818RP+ supports various backup options, including local backups, remote backups, and cloud backups, ensuring data protection and disaster recovery.

    Overall, the RS2818RP+ offers a highly scalable and expandable personal cloud storage solution, allowing you to start with a basic configuration and easily scale up as your storage needs grow.