NAS Synology RackStation RS3413xs+ RAID Controller Failure: Causes, Recovery Solutions, and Data Loss Prevention

RAID controller failure on ⭐ NAS: causes, consequences, and how to recover your data effectively.

NAS Synology RackStation RS3413xs+ RAID Controller Failure: Causes, Recovery Solutions, and Data Loss Prevention

Synology RackStation RS3413xs+ NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from RackStation RS3413xs+.

NAS Synology RackStation RS3413xs+ RAID Controller Failure: Causes, Recovery Solutions, and Data Loss Prevention

RAID Recovery™ 2.6
Recover data from damaged RAID arrays inaccessible from a computer.
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Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Synology also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any recommended practices for protecting NAS Synology RackStation RS3413xs+ devices against physical theft or unauthorized access that can lead to data loss?

Yes, there are several recommended practices for protecting NAS Synology RackStation RS3413xs+ devices against physical theft or unauthorized access that can lead to data loss. Here are some best practices:

  1. Secure Physical Location: Place the NAS device in a secure, locked room or cabinet to prevent unauthorized physical access.
  2. Use Strong Passwords: Set strong and unique passwords for all user accounts, including the administrator account. Avoid using default or easily guessable passwords.
  3. Enable Two-Factor Authentication (2FA): Enable 2FA for all user accounts to add an extra layer of security. This will require users to provide a second form of authentication, such as a code from a mobile app, in addition to their password.
  4. Regularly Update Firmware: Keep the NAS device's firmware up to date with the latest security patches and updates. Synology regularly releases firmware updates that address security vulnerabilities.
  5. Disable Unused Services: Disable any unnecessary services or features on the NAS device to minimize potential attack vectors. Only enable the services you actually need.
  6. Enable Firewall: Enable the built-in firewall on the NAS device to block unauthorized access attempts from the internet. Configure the firewall to allow only necessary incoming and outgoing connections.
  7. Use VPN for Remote Access: If you need remote access to the NAS device, use a Virtual Private Network (VPN) to establish a secure connection. This will encrypt the data transmitted between your device and the NAS.
  8. Regularly Backup Data: Implement a regular backup strategy to ensure that your data is protected in the event of theft or data loss. Store backups off-site or in the cloud for added security.
  9. Encrypt Sensitive Data: If you store sensitive data on the NAS, consider enabling encryption to protect it from unauthorized access. Synology offers built-in encryption options for shared folders.
  10. Enable Security Notifications: Configure the NAS device to send security notifications to alert you of any suspicious activities or login attempts. This will help you take immediate action in case of unauthorized access.

By following these recommended practices, you can significantly enhance the security of your NAS Synology RackStation RS3413xs+ device and protect it against physical theft or unauthorized access that may lead to data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS RackStation RS3413xs+ can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Synology RackStation RS3413xs+. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Synology

How to recover data from a Synology

RackStation RS3413xs+ has 10 HDD slots, and it supports the following array types:

  • Synology Hybrid RAID (SHR);
  • RAID 6;
  • RAID 5;
  • RAID 10;
  • RAID 1;
  • RAID 0;
  • Basic;
  • JBOD;

NAS supports:

  • Btrfs;
  • EXT4;
  • EXT3 (External Disk Only);
  • FAT32 (External Disk Only);
  • exFAT (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Synology RackStation RS3413xs+ network-attached storage keeps DSM (DiskStation Manager) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (1)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS RackStation RS3413xs+, feel free to leave a comment!
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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What is the estimated number of NAS Synology RackStation RS3413xs+ users worldwide?

    There is no publicly available information on the exact number of NAS Synology RackStation RS3413xs+ users worldwide. Synology, the company behind the product, does not disclose specific user statistics for their individual products.

  • Are there any specific regions or industries where the adoption of NAS Synology RackStation RS3413xs+ is particularly high or low?

    The information regarding specific regions or industries with high or low adoption of NAS Synology RackStation RS3413xs+ is not readily available. Synology is a popular brand in the network-attached storage (NAS) market, and their products are used by a wide range of businesses and individuals across various industries and regions.

    However, it is worth noting that the adoption of NAS devices, including Synology RackStation models, tends to be higher in industries or sectors that require large-scale data storage, such as IT, media and entertainment, healthcare, research, and education. These industries often deal with vast amounts of data and require reliable and scalable storage solutions.

    Additionally, the adoption of NAS devices can also vary regionally based on factors like technology infrastructure, market demand, and awareness. Developed regions with advanced IT infrastructure and higher technology adoption rates may have a relatively higher adoption of NAS devices compared to developing regions.

    Ultimately, to obtain more specific information about the adoption of NAS Synology RackStation RS3413xs+ in particular regions or industries, it would be best to reach out to Synology or consult market research reports that focus on the NAS market.

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