RAID Controller Failure on NAS Synology RackStation RS3614xs+ / RS3614RPxs / RS3614xs: Recovery Steps and Data Recovery Tips

Learn about RAID controller failure on ⭐ NAS and how it affects your data recovery efforts.

RAID Controller Failure on NAS Synology RackStation RS3614xs+ / RS3614RPxs / RS3614xs: Recovery Steps and Data Recovery Tips

Synology RackStation RS3614xs+ / RS3614RPxs / RS3614xs NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from RackStation RS3614xs+ / RS3614RPxs / RS3614xs.

RAID Controller Failure on NAS Synology RackStation RS3614xs+ / RS3614RPxs / RS3614xs: Recovery Steps and Data Recovery Tips

RAID Recovery™ 2.6
Recover data from damaged RAID arrays inaccessible from a computer.
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Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Synology also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can implementing user quotas or permissions help prevent accidental data loss on NAS Synology RackStation RS3614xs+ / RS3614RPxs / RS3614xs devices?

Yes, implementing user quotas and permissions can help prevent accidental data loss on NAS Synology RackStation RS3614xs+, RS3614RPxs, and RS3614xs devices.

User quotas allow you to limit the amount of storage space each user can consume on the NAS device. By setting quotas, you can prevent users from filling up the storage with excessive data, reducing the risk of running out of space and potential data loss.

Permissions, on the other hand, enable you to control access to specific folders or files on the NAS device. By assigning appropriate permissions to users or user groups, you can restrict their ability to modify or delete critical data. This helps prevent accidental deletion or modification of important files, reducing the risk of data loss.

Additionally, implementing regular backups of the NAS device's data is crucial to prevent data loss. By regularly backing up the data to an external storage device or to a remote location, you can ensure that even if accidental data loss occurs, you can easily restore the lost data from the backup.

It is recommended to regularly review and update user quotas, permissions, and backup strategies to ensure the ongoing protection of data on the NAS device.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS RackStation RS3614xs+ / RS3614RPxs / RS3614xs can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Synology RackStation RS3614xs+ / RS3614RPxs / RS3614xs. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Synology

How to recover data from a Synology

RackStation RS3614xs+ / RS3614RPxs / RS3614xs has 12 HDD slots, and it supports the following array types:

  • Synology Hybrid RAID (SHR);
  • RAID 6;
  • RAID 5;
  • RAID 10;
  • RAID 1;
  • RAID 0;
  • Basic;
  • JBOD;

NAS supports:

  • Btrfs;
  • EXT4;
  • EXT3 (External Disk Only);
  • FAT32 (External Disk Only);
  • exFAT (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Synology RackStation RS3614xs+ / RS3614RPxs / RS3614xs network-attached storage keeps DSM (DiskStation Manager) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (1)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS RackStation RS3614xs+ / RS3614RPxs / RS3614xs, feel free to leave a comment!
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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the key features of the NAS Synology RackStation RS3614xs+ / RS3614RPxs / RS3614xs file access security?

    The key features of the NAS Synology RackStation RS3614xs+ / RS3614RPxs / RS3614xs file access security are:

    1. Advanced AES 256-bit encryption: The NAS supports AES 256-bit encryption, ensuring that your data is secure and protected from unauthorized access.
    2. Access control list (ACL) support: The NAS allows you to set up detailed access control lists, giving you granular control over who can access specific files and folders.
    3. Windows Active Directory integration: The NAS can integrate with Windows Active Directory, allowing you to leverage existing user accounts and groups for seamless authentication and access control.
    4. LDAP support: The NAS supports LDAP (Lightweight Directory Access Protocol), enabling you to integrate with LDAP servers for centralized user authentication and access management.
    5. Two-factor authentication (2FA): The NAS supports 2FA, adding an extra layer of security by requiring users to provide a second form of authentication, such as a verification code, in addition to their password.
    6. IP blocking and firewall: The NAS includes IP blocking and firewall features to protect against unauthorized access attempts and ensure that only trusted devices can connect to the system.
    7. HTTPS and SSL/TLS encryption: The NAS supports HTTPS (HTTP Secure) and SSL/TLS encryption, ensuring that data transmitted between the NAS and connected devices is encrypted and secure.
    8. Antivirus and malware protection: The NAS includes built-in antivirus and malware scanning capabilities, allowing you to scan files and folders for potential threats and protect your data from malicious software.
    9. Audit logs and reporting: The NAS keeps detailed audit logs of file access activities, allowing you to monitor and track user actions, file modifications, and access attempts. These logs can help with compliance requirements and detecting any suspicious activities.
    10. Data backup and disaster recovery: The NAS provides various backup and disaster recovery options, including snapshot technology, remote replication, and cloud backup integration, ensuring that your data is protected and can be easily restored in case of any data loss or system failure.
  • How does the NAS Synology RackStation RS3614xs+ / RS3614RPxs / RS3614xs ensure secure file access for multiple users or groups?

    The NAS Synology RackStation RS3614xs+ / RS3614RPxs / RS3614xs provides several mechanisms to ensure secure file access for multiple users or groups. Here are some of the key features:

    1. User and Group Management: The RackStation allows administrators to create and manage user accounts and groups. Each user can have a unique username and password, and groups can be created to simplify permission management.
    2. Access Control Lists (ACL): ACLs allow administrators to define fine-grained permissions for individual files and folders. This ensures that only authorized users or groups can access or modify specific files, while others are restricted.
    3. Shared Folder Permissions: The RackStation allows administrators to set permissions on shared folders, determining who can read, write, or execute files within those folders. Permissions can be set at the user or group level, ensuring that only authorized users have access.
    4. Windows Active Directory Integration: The RackStation can integrate with an existing Windows Active Directory infrastructure. This allows administrators to leverage existing user and group accounts, simplifying permission management and ensuring consistent access control across the network.
    5. HTTPS and SSL/TLS Encryption: The RackStation supports HTTPS connections, ensuring secure communication between clients and the NAS. SSL/TLS encryption protects data during transmission, preventing unauthorized access or eavesdropping.
    6. Two-Factor Authentication (2FA): The RackStation supports 2FA, adding an extra layer of security to user logins. Users can enable 2FA using various authentication methods like SMS, email, or authentication apps, reducing the risk of unauthorized access even if passwords are compromised.
    7. Firewall and IP Blocking: The RackStation includes a built-in firewall that allows administrators to define access rules and block specific IP addresses or ranges. This helps protect against unauthorized access attempts and brute-force attacks.
    8. Antivirus and Malware Protection: The RackStation integrates with various antivirus and malware scanning engines. It can scan files in real-time or on-demand, ensuring that files stored on the NAS are free from malicious software.

    Overall, the combination of user management, access control mechanisms, encryption, and security features in the RackStation ensures secure file access for multiple users or groups, protecting data from unauthorized access or tampering.

  • Can you explain the different file access security protocols supported by the NAS Synology RackStation RS3614xs+ / RS3614RPxs / RS3614xs and how they enhance the overall security of the system?

    The NAS Synology RackStation RS3614xs+ / RS3614RPxs / RS3614xs supports various file access security protocols to enhance the overall security of the system. These protocols include:

    1. Access Control List (ACL): ACL allows you to define fine-grained permissions for individual users and groups. It enables you to control access to files and folders based on user roles and responsibilities, ensuring that only authorized users can access specific resources.
    2. Windows Access Control List (Windows ACL): This protocol is specifically designed to integrate with Windows environments. It provides similar functionality to ACL but with compatibility for Windows-based permissions. It enables seamless integration with existing Windows access controls and ensures consistent security across the network.
    3. LDAP Integration: Lightweight Directory Access Protocol (LDAP) integration allows the NAS to authenticate users against a central LDAP directory. By leveraging existing LDAP infrastructure, it simplifies user management and ensures consistent authentication across multiple systems. This protocol enhances security by centralizing user authentication and reducing the risk of unauthorized access.
    4. Active Directory Integration: Active Directory (AD) integration enables the NAS to authenticate users against an AD server. It allows seamless integration with existing AD environments, leveraging the security features and user management capabilities of AD. By centralizing user authentication, it enhances security and simplifies user management processes.
    5. FTP over SSL/TLS (FTPS): FTPS is a secure version of the File Transfer Protocol (FTP) that adds SSL/TLS encryption for data transmission. It ensures that data transferred between the NAS and FTP clients is encrypted, protecting it from unauthorized interception and ensuring data integrity.
    6. Secure Shell (SSH): SSH provides secure remote access to the NAS through encrypted communication. It allows administrators to securely manage the system and perform administrative tasks remotely. SSH enhances security by encrypting all communication, protecting against unauthorized access and data interception.

    By supporting these file access security protocols, the NAS Synology RackStation RS3614xs+ / RS3614RPxs / RS3614xs enables administrators to implement robust access controls, integrate with existing authentication systems, and ensure secure data transmission. These protocols enhance the overall security of the system by protecting against unauthorized access, data interception, and maintaining data integrity.

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