How to Extract Data from a RAID Disk When NAS TerraMaster F5-422 is Unresponsive

When your ⭐ NAS won't power on, extract data from RAID disks by connecting them to a PC, configuring RAID, and using recovery tools.

How to Extract Data from a RAID Disk When NAS TerraMaster F5-422 is Unresponsive

TerraMaster F5-422 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from F5-422.

How to Extract Data from a RAID Disk When NAS TerraMaster F5-422 is Unresponsive

RAID Recovery™ 2.6
Recover data from damaged RAID arrays inaccessible from a computer.
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Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like TerraMaster also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can regular software updates and patches enhance the security and stability of NAS TerraMaster F5-422 devices?

Regular software updates and patches can enhance the security and stability of NAS TerraMaster F5-422 devices in several ways:

  1. Security Vulnerability Fixes: Software updates and patches often include fixes for known security vulnerabilities. By regularly updating the device's software, you ensure that any identified security flaws are addressed, reducing the risk of exploitation by potential attackers.
  2. Bug Fixes and Stability Improvements: Updates and patches also address software bugs and stability issues. These fixes can improve the overall performance and reliability of the NAS device, reducing the chances of system crashes, data corruption, or other stability-related problems.
  3. Compatibility with New Technologies: As technology evolves, new features and technologies are introduced. Software updates ensure that your NAS device remains compatible with the latest advancements, preventing compatibility issues and potential security gaps that could arise from using outdated software.
  4. New Security Features: Software updates may introduce new security features or enhancements to existing ones. These additions can provide additional layers of protection against emerging threats, such as improved encryption algorithms, stronger access controls, or enhanced authentication mechanisms.
  5. Improved User Experience: Updates often come with user interface improvements and new functionalities that enhance the overall user experience. These updates can make it easier to manage and configure security settings, ensuring that users can take full advantage of the available security features.
  6. Compliance with Industry Standards: Regular updates help ensure that your NAS device remains compliant with industry standards and regulations. Compliance is crucial for maintaining data security and privacy, especially if your NAS device is used for storing sensitive or confidential information.

In summary, regular software updates and patches for NAS TerraMaster F5-422 devices provide essential security fixes, stability improvements, compatibility with new technologies, new security features, improved user experience, and compliance with industry standards.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS F5-422 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with TerraMaster F5-422. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

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How to recover data from a TerraMaster

How to recover data from a TerraMaster

F5-422 has 4 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • JBOD;

NAS supports:

  • Ext2;
  • Ext3;
  • Ext4;
  • Btrfs;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The TerraMaster F5-422 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS F5-422, feel free to leave a comment!
  • Lyle Pigot
    Lyle Pigot 10.09.2023 17:54 #
    Is it possible to recover data from a NAS TerraMaster F5-422 device that has undergone a factory reset or system restore?
    • Hetman Software
      Hetman Software 10.09.2023 17:59 #

      Recovering data from a NAS TerraMaster F5-422 device that has undergone a factory reset or system restore can be challenging, but it may be possible depending on the specific circumstances. Here are a few factors to consider:

      1. Type of Reset: A factory reset or system restore generally erases the configuration settings and user data on the device. If the reset only affects the system settings and not the actual data stored on the drives, there may be a higher chance of recovering the data.
      2. RAID Configuration: If the TerraMaster F5-422 device is configured with RAID, the data may still be intact on the drives. However, it's important to note that some RAID configurations, such as RAID 0, offer no data redundancy, making data recovery more difficult.
      3. Overwritten Data: If the factory reset or system restore process involved overwriting data on the drives, the chances of recovering the data decrease significantly. Overwritten data is much harder to recover compared to data that has not been overwritten.
      4. Professional Data Recovery Services: In cases where the data is critical and valuable, it is recommended to consult professional data recovery services. These experts have specialized tools and techniques to recover data from various storage devices, including NAS devices.

      It's important to note that attempting data recovery yourself may further complicate the situation or even cause permanent data loss. Therefore, it is advisable to seek professional assistance to maximize the chances of successful data recovery.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What network protocols does the NAS TerraMaster F5-422 support?

    The NAS TerraMaster F5-422 supports various network protocols, including:

    1. TCP/IP (Transmission Control Protocol/Internet Protocol): This is the fundamental protocol for communication over the internet and most computer networks.
    2. SMB (Server Message Block): A network file sharing protocol that allows file and printer sharing between devices.
    3. AFP (Apple Filing Protocol): A protocol used for file sharing on Apple devices.
    4. NFS (Network File System): A distributed file system protocol that allows a user on a client computer to access files over a network.
    5. FTP (File Transfer Protocol): A standard network protocol used for transferring files between a client and a server on a computer network.
    6. TFTP (Trivial File Transfer Protocol): A simpler version of FTP, primarily used for booting diskless workstations.
    7. SSH (Secure Shell): A network protocol that provides secure remote access and secure file transfer capabilities.
    8. HTTP (Hypertext Transfer Protocol): The protocol used for transmitting web pages and other resources over the internet.
    9. HTTPS (Hypertext Transfer Protocol Secure): The secure version of HTTP that uses encryption to ensure secure communication.
    10. iSCSI (Internet Small Computer System Interface): A protocol that allows SCSI commands to be sent over a network, enabling remote access to storage devices.

    These are some of the common network protocols supported by the TerraMaster F5-422 NAS, but it may also support additional protocols depending on the specific configuration and firmware version.

  • How do the network protocols on the TerraMaster F5-422 enhance data transfer and access capabilities?

    The TerraMaster F5-422 utilizes various network protocols to enhance data transfer and access capabilities. These protocols include:

    1. Ethernet: The F5-422 supports Gigabit Ethernet, which provides high-speed data transfer rates over the network. This allows for faster data access and transfer between the NAS and connected devices.
    2. TCP/IP: The Transmission Control Protocol/Internet Protocol (TCP/IP) is the foundation of the internet and is used for data transmission over networks. It ensures reliable and efficient data transfer by breaking down large data packets into smaller ones and reassembling them at the destination.
    3. SMB/CIFS: Server Message Block (SMB) or Common Internet File System (CIFS) is a network file-sharing protocol. It enables seamless file sharing and access between the TerraMaster NAS and connected devices running Windows, macOS, or Linux operating systems.
    4. NFS: Network File System (NFS) is a protocol used for file sharing in UNIX-like environments. The F5-422 supports NFS, allowing users to access and share files between the NAS and devices running UNIX, Linux, or other NFS-supported operating systems.
    5. FTP/SFTP: File Transfer Protocol (FTP) and Secure File Transfer Protocol (SFTP) are used for transferring files over a network. The F5-422 supports both protocols, enabling users to securely transfer files to and from the NAS.
    6. HTTP/HTTPS: The F5-422 supports HTTP (Hypertext Transfer Protocol) and HTTPS (HTTP Secure) for web-based file access. Users can access files stored on the NAS through a web browser, providing convenient remote access capabilities.
    7. iSCSI: The F5-422 supports iSCSI (Internet Small Computer System Interface), which allows the NAS to act as a storage target for other devices over the network. iSCSI enhances data transfer capabilities by providing block-level access to the NAS storage, making it suitable for applications that require high-performance storage.

    By utilizing these network protocols, the TerraMaster F5-422 ensures faster and more efficient data transfer and access capabilities, catering to various operating systems and user requirements.

  • Can the TerraMaster F5-422 be configured to support additional network protocols beyond the default options? If so, what are the steps involved in setting up these protocols?

    Yes, the TerraMaster F5-422 can be configured to support additional network protocols beyond the default options. To set up these protocols, you need to follow these steps:

    1. Access the TerraMaster F5-422 web interface by entering its IP address in a web browser.
    2. Log in to the web interface using your admin credentials.
    3. Once logged in, navigate to the "Control Panel" or "Network" section of the interface.
    4. Look for an option like "Network Services" or "Protocols" and click on it.
    5. In the network services/protocols settings, you should find a list of available protocols. By default, options like SMB (Windows File Sharing), AFP (Apple File Protocol), FTP (File Transfer Protocol), NFS (Network File System), and others might be available.
    6. To add additional network protocols, look for an option like "Add Protocol" or "Add Service" and click on it.
    7. A list of available protocols should appear. Choose the protocol you want to add, such as iSCSI, WebDAV, or others.
    8. Configure the settings for the selected protocol, such as enabling/disabling, specifying ports, access permissions, etc.
    9. Save the changes and exit the network services/protocols settings.
    10. The TerraMaster F5-422 should now support the additional network protocol you have added. You may need to configure client devices or software to connect using the newly added protocol.

    Note: The specific steps and options may vary slightly depending on the firmware version of the TerraMaster F5-422. It is recommended to consult the user manual or documentation provided by TerraMaster for detailed instructions on configuring additional network protocols.

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