How to Extract Data from a RAID Disk When NAS TerraMaster F5-422 is Unresponsive

Has your NAS TerraMaster F5-422 suddenly lost its network drive and you’re unsure what to do next? Did the RAID array collapse, making your files inaccessible? Is the device throwing errors during startup? Perhaps you accidentally rebuilt the RAID array or several hard drives failed at the same time?

How to Extract Data from a RAID Disk When NAS TerraMaster F5-422 is Unresponsive

TerraMaster F5-422 NAS Data Recovery in 2025

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from an F5-422. We’ll walk through the most common causes of failure and demonstrate proven methods to restore files from a lost or degraded RAID array.

How to Extract Data from a RAID Disk When NAS TerraMaster F5-422 is Unresponsive

RAID Recovery™ 2.8
Recover data from damaged RAID arrays inaccessible from a computer.
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Why Regular Data Recovery Tools Can’t Restore Files from RAID

Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.

This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.

Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like TerraMaster often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.

How can regular software updates and patches enhance the security and stability of NAS TerraMaster F5-422 devices?

Regular software updates and patches can enhance the security and stability of NAS TerraMaster F5-422 devices in several ways:

  1. Security Vulnerability Fixes: Software updates and patches often include fixes for known security vulnerabilities. By regularly updating the device's software, you ensure that any identified security flaws are addressed, reducing the risk of exploitation by potential attackers.
  2. Bug Fixes and Stability Improvements: Updates and patches also address software bugs and stability issues. These fixes can improve the overall performance and reliability of the NAS device, reducing the chances of system crashes, data corruption, or other stability-related problems.
  3. Compatibility with New Technologies: As technology evolves, new features and technologies are introduced. Software updates ensure that your NAS device remains compatible with the latest advancements, preventing compatibility issues and potential security gaps that could arise from using outdated software.
  4. New Security Features: Software updates may introduce new security features or enhancements to existing ones. These additions can provide additional layers of protection against emerging threats, such as improved encryption algorithms, stronger access controls, or enhanced authentication mechanisms.
  5. Improved User Experience: Updates often come with user interface improvements and new functionalities that enhance the overall user experience. These updates can make it easier to manage and configure security settings, ensuring that users can take full advantage of the available security features.
  6. Compliance with Industry Standards: Regular updates help ensure that your NAS device remains compliant with industry standards and regulations. Compliance is crucial for maintaining data security and privacy, especially if your NAS device is used for storing sensitive or confidential information.

In summary, regular software updates and patches for NAS TerraMaster F5-422 devices provide essential security fixes, stability improvements, compatibility with new technologies, new security features, improved user experience, and compliance with industry standards.

How to Remove Hard Disks from Your NAS and Connect Them to a PC

Although the NAS F5-422 can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:

  1. Power off the NAS and disconnect it from the power source.

    WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.

  2. Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.

  3. Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.

  4. Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Step-by-Step Data Recovery with Hetman RAID Recovery

Hetman Raid Recovery

This program restores data from damaged RAID arrays and is fully compatible with TerraMaster F5-422. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.

Go to view
How to recover data from a TerraMaster

How to recover data from a TerraMaster

F5-422 has 4 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • JBOD;

NAS supports:

  • Ext2;
  • Ext3;
  • Ext4;
  • Btrfs;

How to Safely Recover Data from Disk Images

This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:

  • Overwriting during the recovery process;
  • Additional data loss caused by bad sectors;
  • User errors.

To create a disk image, follow these steps:

  1. Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.

  2. In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.

  3. When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

    Hetman RAID Recovery: Image Creation Wizard
  4. Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

    Hetman RAID Recovery: Choose a disk or save the image via FTP

Where Are the User’s Files Actually Stored?

The TerraMaster F5-422 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

RAID Recovery Software: Detailed Comparison

Product Operating system RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows, Linux, MacOS Yes, over 100 controllers FAT, exFAT, NTFS, ReFS, APFS, HFS+, Ext4, Ext3, Ext2, ReiserFS, Btrfs, VMFS, Hikvision, XFS, UFS, ZFS Yes Yes Yes
DiskInternals RAID Recovery Windows Yes, over 10 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS F5-422, feel free to leave a comment!
  • Lyle Pigot
    Lyle Pigot 10.09.2023 17:54 #
    Is it possible to recover data from a NAS TerraMaster F5-422 device that has undergone a factory reset or system restore?
    • Hetman Software
      Hetman Software 10.09.2023 17:59 #

      Recovering data from a NAS TerraMaster F5-422 device that has undergone a factory reset or system restore can be challenging, but it may be possible depending on the specific circumstances. Here are a few factors to consider:

      1. Type of Reset: A factory reset or system restore generally erases the configuration settings and user data on the device. If the reset only affects the system settings and not the actual data stored on the drives, there may be a higher chance of recovering the data.
      2. RAID Configuration: If the TerraMaster F5-422 device is configured with RAID, the data may still be intact on the drives. However, it's important to note that some RAID configurations, such as RAID 0, offer no data redundancy, making data recovery more difficult.
      3. Overwritten Data: If the factory reset or system restore process involved overwriting data on the drives, the chances of recovering the data decrease significantly. Overwritten data is much harder to recover compared to data that has not been overwritten.
      4. Professional Data Recovery Services: In cases where the data is critical and valuable, it is recommended to consult professional data recovery services. These experts have specialized tools and techniques to recover data from various storage devices, including NAS devices.

      It's important to note that attempting data recovery yourself may further complicate the situation or even cause permanent data loss. Therefore, it is advisable to seek professional assistance to maximize the chances of successful data recovery.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What network protocols does the NAS TerraMaster F5-422 support?

    The NAS TerraMaster F5-422 supports various network protocols, including:

    1. TCP/IP (Transmission Control Protocol/Internet Protocol): This is the fundamental protocol for communication over the internet and most computer networks.
    2. SMB (Server Message Block): A network file sharing protocol that allows file and printer sharing between devices.
    3. AFP (Apple Filing Protocol): A protocol used for file sharing on Apple devices.
    4. NFS (Network File System): A distributed file system protocol that allows a user on a client computer to access files over a network.
    5. FTP (File Transfer Protocol): A standard network protocol used for transferring files between a client and a server on a computer network.
    6. TFTP (Trivial File Transfer Protocol): A simpler version of FTP, primarily used for booting diskless workstations.
    7. SSH (Secure Shell): A network protocol that provides secure remote access and secure file transfer capabilities.
    8. HTTP (Hypertext Transfer Protocol): The protocol used for transmitting web pages and other resources over the internet.
    9. HTTPS (Hypertext Transfer Protocol Secure): The secure version of HTTP that uses encryption to ensure secure communication.
    10. iSCSI (Internet Small Computer System Interface): A protocol that allows SCSI commands to be sent over a network, enabling remote access to storage devices.

    These are some of the common network protocols supported by the TerraMaster F5-422 NAS, but it may also support additional protocols depending on the specific configuration and firmware version.

  • How do the network protocols on the TerraMaster F5-422 enhance data transfer and access capabilities?

    The TerraMaster F5-422 utilizes various network protocols to enhance data transfer and access capabilities. These protocols include:

    1. Ethernet: The F5-422 supports Gigabit Ethernet, which provides high-speed data transfer rates over the network. This allows for faster data access and transfer between the NAS and connected devices.
    2. TCP/IP: The Transmission Control Protocol/Internet Protocol (TCP/IP) is the foundation of the internet and is used for data transmission over networks. It ensures reliable and efficient data transfer by breaking down large data packets into smaller ones and reassembling them at the destination.
    3. SMB/CIFS: Server Message Block (SMB) or Common Internet File System (CIFS) is a network file-sharing protocol. It enables seamless file sharing and access between the TerraMaster NAS and connected devices running Windows, macOS, or Linux operating systems.
    4. NFS: Network File System (NFS) is a protocol used for file sharing in UNIX-like environments. The F5-422 supports NFS, allowing users to access and share files between the NAS and devices running UNIX, Linux, or other NFS-supported operating systems.
    5. FTP/SFTP: File Transfer Protocol (FTP) and Secure File Transfer Protocol (SFTP) are used for transferring files over a network. The F5-422 supports both protocols, enabling users to securely transfer files to and from the NAS.
    6. HTTP/HTTPS: The F5-422 supports HTTP (Hypertext Transfer Protocol) and HTTPS (HTTP Secure) for web-based file access. Users can access files stored on the NAS through a web browser, providing convenient remote access capabilities.
    7. iSCSI: The F5-422 supports iSCSI (Internet Small Computer System Interface), which allows the NAS to act as a storage target for other devices over the network. iSCSI enhances data transfer capabilities by providing block-level access to the NAS storage, making it suitable for applications that require high-performance storage.

    By utilizing these network protocols, the TerraMaster F5-422 ensures faster and more efficient data transfer and access capabilities, catering to various operating systems and user requirements.

  • Can the TerraMaster F5-422 be configured to support additional network protocols beyond the default options? If so, what are the steps involved in setting up these protocols?

    Yes, the TerraMaster F5-422 can be configured to support additional network protocols beyond the default options. To set up these protocols, you need to follow these steps:

    1. Access the TerraMaster F5-422 web interface by entering its IP address in a web browser.
    2. Log in to the web interface using your admin credentials.
    3. Once logged in, navigate to the "Control Panel" or "Network" section of the interface.
    4. Look for an option like "Network Services" or "Protocols" and click on it.
    5. In the network services/protocols settings, you should find a list of available protocols. By default, options like SMB (Windows File Sharing), AFP (Apple File Protocol), FTP (File Transfer Protocol), NFS (Network File System), and others might be available.
    6. To add additional network protocols, look for an option like "Add Protocol" or "Add Service" and click on it.
    7. A list of available protocols should appear. Choose the protocol you want to add, such as iSCSI, WebDAV, or others.
    8. Configure the settings for the selected protocol, such as enabling/disabling, specifying ports, access permissions, etc.
    9. Save the changes and exit the network services/protocols settings.
    10. The TerraMaster F5-422 should now support the additional network protocol you have added. You may need to configure client devices or software to connect using the newly added protocol.

    Note: The specific steps and options may vary slightly depending on the firmware version of the TerraMaster F5-422. It is recommended to consult the user manual or documentation provided by TerraMaster for detailed instructions on configuring additional network protocols.