How to recover data from TerraMaster U16-420 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS TerraMaster U16-420

TerraMaster U16-420 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from U16-420.

How to recover data from NAS TerraMaster U16-420

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like TerraMaster also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can the use of deduplication or compression technologies impact data loss risks on NAS TerraMaster U16-420 devices?

The use of deduplication or compression technologies can potentially impact data loss risks on NAS TerraMaster U16-420 devices. Here's how:

  1. Deduplication: Deduplication technology eliminates redundant data by storing only unique data blocks and creating references to them. While this can save storage space, it introduces a risk of data loss. If a single unique data block is corrupted or lost, it can affect multiple files or data sets that reference that block. Therefore, if deduplication is enabled on a TerraMaster U16-420 device, the risk of data loss increases as the integrity of each unique data block becomes crucial.
  2. Compression: Compression technology reduces the size of files or data sets by encoding them in a more efficient format. While compression can save storage space, it also increases the risk of data loss. If the compressed data becomes corrupted or lost, it may not be possible to recover the original uncompressed data. Therefore, if compression is used on a TerraMaster U16-420 device, there is a higher risk of data loss compared to uncompressed data.

It's important to note that the impact of deduplication or compression technologies on data loss risks depends on various factors such as the implementation, reliability of the underlying storage system, and backup strategies in place. It's recommended to thoroughly evaluate the capabilities and limitations of these technologies and consider implementing proper backup and redundancy measures to mitigate data loss risks.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS U16-420 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with TerraMaster U16-420. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a TerraMaster

How to recover data from a TerraMaster

U16-420 has 16 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • Ext2;
  • Ext3;
  • Ext4;
  • Btrfs;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The TerraMaster U16-420 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS U16-420, feel free to leave a comment!
  • Will Manly
    Will Manly 10.09.2023 05:45 #
    Are there any specific backup software recommended for data recovery from NAS TerraMaster U16-420 devices?
    • Hetman Software
      Hetman Software 10.09.2023 05:59 #

      There are several backup software options that you can consider for data recovery from NAS TerraMaster U16-420 devices. Here are a few popular ones:

      1. Acronis True Image: Acronis True Image is a comprehensive backup and recovery software that supports NAS devices, including TerraMaster U16-420. It offers features like full image backups, file-level backups, and easy recovery options.
      2. Synology Active Backup: Synology Active Backup is designed specifically for Synology NAS devices, but it can also work with other NAS brands like TerraMaster. It provides efficient backup and recovery solutions, including features like deduplication and incremental backups.
      3. Veeam Backup & Replication: Veeam Backup & Replication is a powerful backup software that supports a wide range of storage devices, including NAS systems. It offers features like instant VM recovery, granular file-level recovery, and replication for disaster recovery.
      4. NovaBACKUP: NovaBACKUP is a user-friendly backup software that supports NAS devices, including TerraMaster U16-420. It provides features like file-level backups, disk imaging, and flexible recovery options.
      5. EaseUS Todo Backup: EaseUS Todo Backup is a popular backup software that supports NAS devices, including TerraMaster U16-420. It offers features like system backup, disk/partition backup, and file-level backup, along with easy recovery options.

      Remember to choose a backup software that suits your specific requirements and offers compatibility with TerraMaster U16-420. It's also recommended to check the software's documentation and compatibility list to ensure it supports your NAS device.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the steps to access files on the NAS TerraMaster U16-420 from a remote location?

    To access files on the NAS TerraMaster U16-420 from a remote location, follow these steps:

    1. Ensure that the NAS TerraMaster U16-420 is connected to the internet and has a valid IP address.
    2. Configure port forwarding on your router to allow remote access to the NAS. This step may require accessing your router's settings and forwarding the appropriate ports (usually TCP port 80 for HTTP access and TCP port 443 for HTTPS access) to the IP address of the NAS.
    3. Set up a dynamic DNS (DDNS) service if your internet connection has a dynamic IP address. This service will assign a domain name to your NAS, which will remain accessible even if your IP address changes. Some NAS devices have built-in DDNS support, or you can use a third-party DDNS provider.
    4. Enable remote access on the NAS TerraMaster U16-420. This step usually involves accessing the NAS's web interface through a web browser and navigating to the remote access settings. Enable any necessary features like FTP, WebDAV, or SMB/CIFS.
    5. Configure user accounts and permissions for remote access. Create user accounts on the NAS and assign appropriate permissions to each user, ensuring that they have access to the files and folders you want to share remotely.
    6. Set up secure remote access. If you want to access your files securely, consider enabling SSL/TLS encryption and configuring a secure connection using HTTPS or FTPS.
    7. Test the remote access. From a different network or location, open a web browser and enter the DDNS domain name or your public IP address followed by the appropriate port number (e.g., http://yourdomain.com:80 or https://yourdomain.com:443). If everything is set up correctly, you should be able to log in and access your files remotely.

    Note: The specific steps may vary depending on the NAS device and its firmware version. It's recommended to consult the user manual or manufacturer's documentation for detailed instructions tailored to your NAS model.

  • What are the security measures or protocols in place to ensure safe file access from a remote location on the NAS TerraMaster U16-420?

    The TerraMaster U16-420 NAS device incorporates several security measures and protocols to ensure safe file access from a remote location. Some of these measures include:

    1. User Authentication: The NAS supports various user authentication methods, such as local user accounts, Active Directory, LDAP, and more. These authentication methods ensure that only authorized users can access the files remotely.
    2. SSL/TLS Encryption: The NAS utilizes SSL/TLS protocols to encrypt the communication between the remote client and the NAS device. This encryption ensures that the data transmitted over the network remains secure and protected from eavesdropping or tampering.
    3. VPN Support: The TerraMaster U16-420 supports Virtual Private Network (VPN) connections. By setting up a VPN tunnel, remote users can securely access the NAS as if they were directly connected to the local network. VPNs provide an additional layer of security by encrypting the entire communication between the remote client and the NAS.
    4. Firewall and IP Access Control: The NAS device has a built-in firewall that can be configured to restrict access from unauthorized IP addresses or IP ranges. This helps prevent unauthorized access attempts and protects the NAS from malicious activities.
    5. Two-Factor Authentication (2FA): TerraMaster U16-420 supports two-factor authentication, which adds an extra layer of security by requiring users to provide a second form of authentication, such as a verification code generated by a mobile app, in addition to their password.
    6. File-Level Access Control: The NAS offers granular file-level access control, allowing administrators to define specific access permissions for individual users or user groups. This ensures that users can only access the files they are authorized to access, reducing the risk of unauthorized data exposure.
    7. Audit Logs and Alerts: The NAS keeps detailed audit logs of user activities, including file access, modifications, and system events. Administrators can review these logs to monitor any suspicious activities and take appropriate actions. The NAS can also send alerts or notifications to administrators in case of any security-related events or anomalies.

    It's important to note that while the TerraMaster U16-420 implements these security measures, it is crucial for administrators to properly configure and regularly update the NAS firmware and software to maintain a secure environment.

  • Are there any limitations or restrictions when accessing files on the NAS TerraMaster U16-420 from a remote location, such as file size limits or network speed considerations?

    When accessing files on the NAS TerraMaster U16-420 from a remote location, there are a few limitations and restrictions to consider, including:

    1. Network Speed: The speed of your internet connection will impact the file transfer speed. Slower internet connections may result in slower transfer speeds.
    2. Bandwidth: If multiple users are accessing the NAS remotely, the available bandwidth may be divided among them, potentially affecting transfer speeds.
    3. File Size Limits: The NAS TerraMaster U16-420 typically supports large file sizes, but there may be limitations imposed by the file system or the remote access software you are using. For example, some file systems have a maximum file size limit of 4GB or 16TB.
    4. Connection Stability: The stability of your internet connection can affect the reliability of file transfers. If the connection drops frequently or is unstable, it may interrupt or slow down file transfers.
    5. Security and Access Control: When accessing files remotely, it is important to consider security measures. Ensure that you have appropriate access control settings, such as strong passwords and encryption, to protect your data from unauthorized access.

    It is recommended to check the user manual or contact the TerraMaster support team for specific details and limitations related to the NAS TerraMaster U16-420.

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