How to recover data from Thecus N12000 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Thecus N12000

Thecus N12000 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from N12000.

How to recover data from NAS Thecus N12000

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Thecus also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can remote access to NAS Thecus N12000 devices pose additional data loss risks?

Remote access to NAS Thecus N12000 devices can potentially pose additional data loss risks if proper security measures are not in place. Here are some potential risks:

  1. Unauthorized access: If remote access is not properly secured, it can provide an entry point for hackers or unauthorized users to gain access to the NAS device. They may be able to delete or modify data, or even steal sensitive information.
  2. Weak passwords: Weak or easily guessable passwords can make it easier for attackers to gain unauthorized access to the NAS device. It is important to use strong, unique passwords and enable two-factor authentication if available.
  3. Network vulnerabilities: If the network used for remote access is not secure, it can expose the NAS device to various network-based attacks, such as man-in-the-middle attacks or packet sniffing. This can lead to data interception or unauthorized access.
  4. Malware and ransomware attacks: If a remote user's device is infected with malware or ransomware, it can potentially spread to the NAS device when connected remotely. This can result in data encryption, deletion, or other forms of damage.
  5. Data transfer issues: Remote access relies on network connectivity, and any interruptions or issues during data transfer can result in data loss or corruption. Unstable or unreliable internet connections can increase the risk of data loss during remote access.

To mitigate these risks, it is important to follow best practices for securing remote access to NAS devices:

  • Enable strong passwords and two-factor authentication.
  • Regularly update the NAS firmware and software to patch any security vulnerabilities.
  • Implement secure remote access protocols, such as VPN (Virtual Private Network).
  • Use encryption for data transfer, such as SSL/TLS.
  • Restrict remote access to authorized users only.
  • Monitor and log remote access activities for any suspicious behavior.
  • Regularly backup data from the NAS device to an off-site location to protect against data loss.

By implementing these security measures, the additional data loss risks associated with remote access to NAS Thecus N12000 devices can be minimized.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS N12000 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Thecus N12000. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Thecus

How to recover data from a Thecus

N12000 has 12 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • RAID 10;
  • JBOD;

NAS supports:

  • EXT3;
  • EXT4;
  • XFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Thecus N12000 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS N12000, feel free to leave a comment!
  • Tommy Hayman
    Tommy Hayman 14.09.2023 07:53 #
    Can data recovery from a NAS Thecus N12000 device be performed if there are issues with the operating system or firmware?
    • Hetman Software
      Hetman Software 14.09.2023 09:00 #

      Yes, data recovery from a NAS Thecus N12000 device can be performed even if there are issues with the operating system or firmware. In such cases, the data recovery process typically involves connecting the hard drives from the NAS device to a separate computer and using specialized data recovery software to recover the files and folders. This method bypasses any issues with the operating system or firmware of the NAS device and allows direct access to the underlying storage media. However, it is recommended to consult with a professional data recovery service to ensure the best chance of successful recovery and to avoid further data loss.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • How does the NAS Thecus N12000 serve as an effective backup solution for web hosting?

    The NAS Thecus N12000 can serve as an effective backup solution for web hosting in several ways:

    1. High Storage Capacity: The N12000 offers a large storage capacity, allowing web hosting providers to store a significant amount of data. This is crucial for backup purposes as it ensures that all website files, databases, and configurations can be backed up and restored when needed.
    2. RAID Support: The N12000 supports various RAID configurations, such as RAID 0, 1, 5, 6, 10, 50, and 60. RAID provides data redundancy and improves data protection by distributing data across multiple hard drives. In case of a hard drive failure, the NAS can automatically rebuild the data from the remaining drives, minimizing downtime and ensuring data integrity.
    3. Automated Backup Tasks: The N12000 allows users to schedule automated backup tasks. Web hosting providers can set up regular backups to run at specific intervals, ensuring that the latest website data is always backed up. This feature eliminates the need for manual backups, reducing the risk of human error and ensuring consistent data protection.
    4. Network Connectivity: The N12000 supports multiple network protocols like FTP, SMB/CIFS, NFS, and rsync, allowing web hosting providers to easily transfer backup data over the network. This enables efficient and convenient backup operations, especially for large amounts of data.
    5. Snapshot Technology: The NAS supports snapshot technology, which captures the state of the file system at a specific point in time. This feature allows users to quickly restore previous versions of files or revert to a known good state, which can be highly beneficial in case of accidental data deletion or corruption.
    6. Remote Replication: The N12000 supports remote replication, enabling web hosting providers to replicate their backup data to another NAS or off-site location. This provides an additional layer of data protection by creating an off-site backup copy, safeguarding against disasters or physical damage to the primary NAS.

    Overall, the NAS Thecus N12000 offers a combination of high storage capacity, data redundancy, automated backup tasks, network connectivity, snapshot technology, and remote replication, making it an effective backup solution for web hosting providers.

  • What are the key features and capabilities of the NAS Thecus N12000 that make it suitable for web hosting backup purposes?

    The Thecus N12000 is a Network Attached Storage (NAS) device that offers several key features and capabilities that make it suitable for web hosting backup purposes:

    1. High Storage Capacity: The N12000 comes with a maximum capacity of up to 120TB, allowing you to store large amounts of data from your web hosting environment.
    2. Redundancy and Data Protection: The NAS supports various RAID configurations, including RAID 0, 1, 5, 6, 10, 50, 60, and JBOD, providing data redundancy and protection against drive failures.
    3. Hot-Swappable Drive Bays: The N12000 features hot-swappable drive bays, allowing you to replace faulty drives without powering down the system or interrupting the backup process.
    4. High-Speed Data Transfer: With support for multiple Gigabit Ethernet ports and link aggregation, the NAS offers high-speed data transfer rates, ensuring quick backups and restores of your web hosting data.
    5. Backup Software Compatibility: The N12000 is compatible with various backup software solutions, such as Acronis True Image, Symantec Backup Exec, and more, making it easy to integrate into your existing backup infrastructure.
    6. Flexible Backup Options: The NAS supports various backup methods, including scheduled backups, real-time remote replication, and cloud backup services, allowing you to choose the most suitable method for your web hosting backup needs.
    7. Scalability: The N12000 supports expansion via additional storage units, allowing you to increase the storage capacity as your web hosting backup requirements grow.
    8. Data Security: The NAS offers advanced security features, including AES 256-bit encryption, antivirus support, and IP blocking, ensuring the safety and integrity of your web hosting backup data.
    9. Remote Access and Management: The N12000 provides remote access and management capabilities, allowing you to access and manage your web hosting backups from anywhere, enhancing convenience and flexibility.
    10. High Performance: Equipped with a powerful Intel Xeon processor and ample memory, the NAS delivers high-performance computing power, enabling efficient backup operations for your web hosting environment.

    Overall, the key features and capabilities of the Thecus N12000, such as high storage capacity, data protection, fast data transfer, backup software compatibility, and scalability, make it an ideal choice for web hosting backup purposes.

  • How does the NAS Thecus N12000 ensure data integrity and security when used as a backup solution for web hosting?

    The NAS Thecus N12000 ensures data integrity and security when used as a backup solution for web hosting through several features and mechanisms:

    1. RAID Configuration: The N12000 supports various RAID configurations, including RAID 0, 1, 5, 6, 10, 50, and 60. RAID technology provides data redundancy and improves data integrity by distributing data across multiple hard drives and allowing for drive failures without data loss.
    2. Data Scrubbing: The N12000 performs regular data scrubbing, which checks the integrity of data stored on the drives. It identifies and corrects any errors or inconsistencies in the data, ensuring that the backup data remains intact and accurate.
    3. Snapshot Technology: The NAS utilizes snapshot technology, allowing users to take point-in-time snapshots of their data. Snapshots provide a read-only copy of the data at a specific point, ensuring data consistency and integrity. In case of accidental data deletion or corruption, users can easily restore data from a previous snapshot.
    4. AES Encryption: The N12000 supports AES 256-bit encryption for data transmission and storage. This ensures that the data is securely encrypted, preventing unauthorized access or data breaches. Encryption adds an extra layer of security to the backup data.
    5. User Access Control: The NAS provides advanced user access control mechanisms, including user authentication, access permissions, and user groups. This allows administrators to restrict access to the backup data, ensuring that only authorized personnel can access and modify the data.
    6. Network Security: The N12000 supports various network security protocols, such as SSL/TLS encryption, IP blocking, and firewall settings. These features protect the NAS from unauthorized network access, ensuring that the backup data remains secure.
    7. Data Backup and Replication: The N12000 supports various backup and replication methods, including Rsync, FTP, and cloud backup services. These mechanisms allow users to create off-site backups, ensuring data redundancy and protection against physical damage or disasters.

    By combining these features, the NAS Thecus N12000 provides a robust and secure backup solution for web hosting, ensuring data integrity and protection against potential data loss or security breaches.

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