Steps to Recover Your NAS Thecus N12000 RAID Array: Guide for When It Breaks

Has your NAS Thecus N12000 suddenly lost its network drive and you’re unsure what to do next? Did the RAID array collapse, making your files inaccessible? Is the device throwing errors during startup? Perhaps you accidentally rebuilt the RAID array or several hard drives failed at the same time?

Steps to Recover Your NAS Thecus N12000 RAID Array: Guide for When It Breaks

Thecus N12000 NAS Data Recovery in 2025

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from an N12000. We’ll walk through the most common causes of failure and demonstrate proven methods to restore files from a lost or degraded RAID array.

Steps to Recover Your NAS Thecus N12000 RAID Array: Guide for When It Breaks

RAID Recovery™ 2.8
Recover data from damaged RAID arrays inaccessible from a computer.
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Why Regular Data Recovery Tools Can’t Restore Files from RAID

Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.

This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.

Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like Thecus often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.

Can remote access to NAS Thecus N12000 devices pose additional data loss risks?

Remote access to NAS Thecus N12000 devices can potentially pose additional data loss risks if proper security measures are not in place. Here are some potential risks:

  1. Unauthorized access: If remote access is not properly secured, it can provide an entry point for hackers or unauthorized users to gain access to the NAS device. They may be able to delete or modify data, or even steal sensitive information.
  2. Weak passwords: Weak or easily guessable passwords can make it easier for attackers to gain unauthorized access to the NAS device. It is important to use strong, unique passwords and enable two-factor authentication if available.
  3. Network vulnerabilities: If the network used for remote access is not secure, it can expose the NAS device to various network-based attacks, such as man-in-the-middle attacks or packet sniffing. This can lead to data interception or unauthorized access.
  4. Malware and ransomware attacks: If a remote user's device is infected with malware or ransomware, it can potentially spread to the NAS device when connected remotely. This can result in data encryption, deletion, or other forms of damage.
  5. Data transfer issues: Remote access relies on network connectivity, and any interruptions or issues during data transfer can result in data loss or corruption. Unstable or unreliable internet connections can increase the risk of data loss during remote access.

To mitigate these risks, it is important to follow best practices for securing remote access to NAS devices:

  • Enable strong passwords and two-factor authentication.
  • Regularly update the NAS firmware and software to patch any security vulnerabilities.
  • Implement secure remote access protocols, such as VPN (Virtual Private Network).
  • Use encryption for data transfer, such as SSL/TLS.
  • Restrict remote access to authorized users only.
  • Monitor and log remote access activities for any suspicious behavior.
  • Regularly backup data from the NAS device to an off-site location to protect against data loss.

By implementing these security measures, the additional data loss risks associated with remote access to NAS Thecus N12000 devices can be minimized.

How to Remove Hard Disks from Your NAS and Connect Them to a PC

Although the NAS N12000 can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:

  1. Power off the NAS and disconnect it from the power source.

    WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.

  2. Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.

  3. Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.

  4. Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Step-by-Step Data Recovery with Hetman RAID Recovery

Hetman Raid Recovery

This program restores data from damaged RAID arrays and is fully compatible with Thecus N12000. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.

Go to view
How to recover data from a Thecus

How to recover data from a Thecus

N12000 has 12 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • RAID 10;
  • JBOD;

NAS supports:

  • EXT3;
  • EXT4;
  • XFS;

How to Safely Recover Data from Disk Images

This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:

  • Overwriting during the recovery process;
  • Additional data loss caused by bad sectors;
  • User errors.

To create a disk image, follow these steps:

  1. Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.

  2. In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.

  3. When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

    Hetman RAID Recovery: Image Creation Wizard
  4. Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

    Hetman RAID Recovery: Choose a disk or save the image via FTP

Where Are the User’s Files Actually Stored?

The Thecus N12000 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

RAID Recovery Software: Detailed Comparison

Product Operating system RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows, Linux, MacOS Yes, over 100 controllers FAT, exFAT, NTFS, ReFS, APFS, HFS+, Ext4, Ext3, Ext2, ReiserFS, Btrfs, VMFS, Hikvision, XFS, UFS, ZFS Yes Yes Yes
DiskInternals RAID Recovery Windows Yes, over 10 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS N12000, feel free to leave a comment!
  • Tommy Hayman
    Tommy Hayman 14.09.2023 07:53 #
    Can data recovery from a NAS Thecus N12000 device be performed if there are issues with the operating system or firmware?
    • Hetman Software
      Hetman Software 14.09.2023 09:00 #

      Yes, data recovery from a NAS Thecus N12000 device can be performed even if there are issues with the operating system or firmware. In such cases, the data recovery process typically involves connecting the hard drives from the NAS device to a separate computer and using specialized data recovery software to recover the files and folders. This method bypasses any issues with the operating system or firmware of the NAS device and allows direct access to the underlying storage media. However, it is recommended to consult with a professional data recovery service to ensure the best chance of successful recovery and to avoid further data loss.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • How does the NAS Thecus N12000 serve as an effective backup solution for web hosting?

    The NAS Thecus N12000 can serve as an effective backup solution for web hosting in several ways:

    1. High Storage Capacity: The N12000 offers a large storage capacity, allowing web hosting providers to store a significant amount of data. This is crucial for backup purposes as it ensures that all website files, databases, and configurations can be backed up and restored when needed.
    2. RAID Support: The N12000 supports various RAID configurations, such as RAID 0, 1, 5, 6, 10, 50, and 60. RAID provides data redundancy and improves data protection by distributing data across multiple hard drives. In case of a hard drive failure, the NAS can automatically rebuild the data from the remaining drives, minimizing downtime and ensuring data integrity.
    3. Automated Backup Tasks: The N12000 allows users to schedule automated backup tasks. Web hosting providers can set up regular backups to run at specific intervals, ensuring that the latest website data is always backed up. This feature eliminates the need for manual backups, reducing the risk of human error and ensuring consistent data protection.
    4. Network Connectivity: The N12000 supports multiple network protocols like FTP, SMB/CIFS, NFS, and rsync, allowing web hosting providers to easily transfer backup data over the network. This enables efficient and convenient backup operations, especially for large amounts of data.
    5. Snapshot Technology: The NAS supports snapshot technology, which captures the state of the file system at a specific point in time. This feature allows users to quickly restore previous versions of files or revert to a known good state, which can be highly beneficial in case of accidental data deletion or corruption.
    6. Remote Replication: The N12000 supports remote replication, enabling web hosting providers to replicate their backup data to another NAS or off-site location. This provides an additional layer of data protection by creating an off-site backup copy, safeguarding against disasters or physical damage to the primary NAS.

    Overall, the NAS Thecus N12000 offers a combination of high storage capacity, data redundancy, automated backup tasks, network connectivity, snapshot technology, and remote replication, making it an effective backup solution for web hosting providers.

  • What are the key features and capabilities of the NAS Thecus N12000 that make it suitable for web hosting backup purposes?

    The Thecus N12000 is a Network Attached Storage (NAS) device that offers several key features and capabilities that make it suitable for web hosting backup purposes:

    1. High Storage Capacity: The N12000 comes with a maximum capacity of up to 120TB, allowing you to store large amounts of data from your web hosting environment.
    2. Redundancy and Data Protection: The NAS supports various RAID configurations, including RAID 0, 1, 5, 6, 10, 50, 60, and JBOD, providing data redundancy and protection against drive failures.
    3. Hot-Swappable Drive Bays: The N12000 features hot-swappable drive bays, allowing you to replace faulty drives without powering down the system or interrupting the backup process.
    4. High-Speed Data Transfer: With support for multiple Gigabit Ethernet ports and link aggregation, the NAS offers high-speed data transfer rates, ensuring quick backups and restores of your web hosting data.
    5. Backup Software Compatibility: The N12000 is compatible with various backup software solutions, such as Acronis True Image, Symantec Backup Exec, and more, making it easy to integrate into your existing backup infrastructure.
    6. Flexible Backup Options: The NAS supports various backup methods, including scheduled backups, real-time remote replication, and cloud backup services, allowing you to choose the most suitable method for your web hosting backup needs.
    7. Scalability: The N12000 supports expansion via additional storage units, allowing you to increase the storage capacity as your web hosting backup requirements grow.
    8. Data Security: The NAS offers advanced security features, including AES 256-bit encryption, antivirus support, and IP blocking, ensuring the safety and integrity of your web hosting backup data.
    9. Remote Access and Management: The N12000 provides remote access and management capabilities, allowing you to access and manage your web hosting backups from anywhere, enhancing convenience and flexibility.
    10. High Performance: Equipped with a powerful Intel Xeon processor and ample memory, the NAS delivers high-performance computing power, enabling efficient backup operations for your web hosting environment.

    Overall, the key features and capabilities of the Thecus N12000, such as high storage capacity, data protection, fast data transfer, backup software compatibility, and scalability, make it an ideal choice for web hosting backup purposes.

  • How does the NAS Thecus N12000 ensure data integrity and security when used as a backup solution for web hosting?

    The NAS Thecus N12000 ensures data integrity and security when used as a backup solution for web hosting through several features and mechanisms:

    1. RAID Configuration: The N12000 supports various RAID configurations, including RAID 0, 1, 5, 6, 10, 50, and 60. RAID technology provides data redundancy and improves data integrity by distributing data across multiple hard drives and allowing for drive failures without data loss.
    2. Data Scrubbing: The N12000 performs regular data scrubbing, which checks the integrity of data stored on the drives. It identifies and corrects any errors or inconsistencies in the data, ensuring that the backup data remains intact and accurate.
    3. Snapshot Technology: The NAS utilizes snapshot technology, allowing users to take point-in-time snapshots of their data. Snapshots provide a read-only copy of the data at a specific point, ensuring data consistency and integrity. In case of accidental data deletion or corruption, users can easily restore data from a previous snapshot.
    4. AES Encryption: The N12000 supports AES 256-bit encryption for data transmission and storage. This ensures that the data is securely encrypted, preventing unauthorized access or data breaches. Encryption adds an extra layer of security to the backup data.
    5. User Access Control: The NAS provides advanced user access control mechanisms, including user authentication, access permissions, and user groups. This allows administrators to restrict access to the backup data, ensuring that only authorized personnel can access and modify the data.
    6. Network Security: The N12000 supports various network security protocols, such as SSL/TLS encryption, IP blocking, and firewall settings. These features protect the NAS from unauthorized network access, ensuring that the backup data remains secure.
    7. Data Backup and Replication: The N12000 supports various backup and replication methods, including Rsync, FTP, and cloud backup services. These mechanisms allow users to create off-site backups, ensuring data redundancy and protection against physical damage or disasters.

    By combining these features, the NAS Thecus N12000 provides a robust and secure backup solution for web hosting, ensuring data integrity and protection against potential data loss or security breaches.