How to recover data from Thecus N2810PRO NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Thecus N2810PRO

Thecus N2810PRO NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from N2810PRO.

How to recover data from NAS Thecus N2810PRO

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Thecus also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can elevation of privileges or compromised user accounts lead to data loss or unauthorized access on NAS Thecus N2810PRO devices?

Yes, elevation of privileges or compromised user accounts can potentially lead to data loss or unauthorized access on NAS Thecus N2810PRO devices. If an attacker gains elevated privileges or compromises a user account with administrative access, they may be able to manipulate or delete data, install malicious software, or gain unauthorized access to sensitive information stored on the NAS device. It is crucial to ensure that strong security measures are in place, such as regularly updating the firmware, using strong passwords, and implementing proper access controls to minimize the risk of such incidents.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS N2810PRO can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Thecus N2810PRO. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Thecus

How to recover data from a Thecus

N2810PRO has 2 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • JBOD;

NAS supports:

  • EXT3;
  • EXT4;
  • XFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Thecus N2810PRO network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS N2810PRO, feel free to leave a comment!
  • Isaiah Tilney
    Isaiah Tilney 13.09.2023 06:59 #
    Are there any specific troubleshooting methods for data recovery from NAS Thecus N2810PRO devices with limited functionality?
    • Hetman Software
      Hetman Software 13.09.2023 07:00 #

      Yes, there are several troubleshooting methods you can try for data recovery from Thecus N2810PRO NAS devices with limited functionality. Here are a few suggestions:

      1. Check hardware connections: Ensure that all cables, including power and network cables, are securely connected to the NAS device. Also, check if the hard drives are properly seated in their bays.
      2. Power cycle the NAS: Turn off the NAS device, unplug the power cable, wait for a few minutes, and then plug it back in. Power cycling can sometimes resolve minor issues.
      3. Update firmware: If the NAS has limited functionality, it's worth checking if there are any firmware updates available. Visit Thecus's official website and download the latest firmware for your specific NAS model. Follow the instructions provided by Thecus to update the firmware.
      4. Reset to factory settings: If the above steps don't work, you can try resetting the NAS to its factory settings. This will erase all data and configurations, so make sure you have a backup if possible. Refer to the user manual or Thecus's website for instructions on how to perform a factory reset.
      5. Connect directly to a computer: If the NAS is not accessible through the network, you can try connecting it directly to a computer using an Ethernet cable. Set a static IP address on your computer within the same network range as the NAS, and then try accessing the NAS through a web browser.
      6. Seek professional help: If none of the above methods work, it may be necessary to seek professional data recovery services. There are specialized companies that can help recover data from NAS devices, even in cases of limited functionality. They have the necessary expertise and tools to handle such situations.

      Remember, data recovery can be a complex process, and there is no guarantee of success. It's always recommended to have regular backups of your important data to avoid such situations in the future.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • What are the key features of the NAS Thecus N2810PRO that make it suitable for internet access?

    The key features of the NAS Thecus N2810PRO that make it suitable for internet access are:

    1. Dual-core Intel Celeron processor: The N2810PRO is equipped with a powerful dual-core Intel Celeron processor, which ensures smooth and efficient performance for internet access.
    2. High-speed connectivity: It supports Gigabit Ethernet and USB 3.0 ports, allowing for fast and reliable internet connectivity.
    3. Dual LAN ports: The N2810PRO comes with dual LAN ports, enabling link aggregation for increased network bandwidth and redundancy.
    4. RAID support: It supports various RAID configurations, including RAID 0, 1, and JBOD, which provide data redundancy and protection against drive failures.
    5. Built-in VPN server: The NAS has a built-in VPN server, allowing secure remote access to the internet. This feature ensures that your internet connection remains private and encrypted.
    6. Web server and PHP/MySQL support: The N2810PRO has a built-in web server and supports PHP and MySQL, making it suitable for hosting websites or web applications.
    7. Multimedia streaming capabilities: It supports multimedia streaming protocols like DLNA and Plex, allowing you to access and stream media files over the internet.
    8. Mobile apps: Thecus provides mobile apps for iOS and Android devices, enabling easy access and management of the NAS remotely.
    9. Data backup and synchronization: The NAS supports various backup options, including local, remote, and cloud backups. It also offers synchronization with popular cloud storage services like Dropbox, Google Drive, and Amazon S3.
    10. User-friendly interface: The N2810PRO features an intuitive and user-friendly interface, making it easy to set up and manage internet access settings.

    Overall, the combination of powerful hardware, network connectivity options, security features, and multimedia streaming capabilities make the NAS Thecus N2810PRO suitable for internet access.

  • How does the NAS Thecus N2810PRO ensure secure and reliable internet access for users?

    The NAS Thecus N2810PRO ensures secure and reliable internet access for users through several features and technologies:

    1. RAID Protection: The N2810PRO supports RAID levels 0, 1, and JBOD, which provide data redundancy and protection against drive failure. This ensures that users' data remains safe and accessible even if a hard drive fails.
    2. AES 256-bit Encryption: The NAS supports AES 256-bit encryption, which is a highly secure encryption standard. It ensures that data stored on the NAS is encrypted and protected from unauthorized access.
    3. User Access Control: The N2810PRO allows administrators to set up user accounts and control access permissions. This ensures that only authorized users can access specific files and folders, enhancing security and preventing unauthorized access.
    4. Firewall and Network Security: The NAS has a built-in firewall that can be configured to restrict access to certain IP addresses or block specific ports. It also supports various network security protocols, such as HTTPS, FTPS, and IPsec, to secure data transmission over the network.
    5. Antivirus Protection: The N2810PRO comes with an integrated antivirus solution that scans files for malware and viruses. It helps to prevent the spread of infected files and ensures the integrity of data stored on the NAS.
    6. VPN Support: The NAS supports Virtual Private Network (VPN) connections, allowing users to securely access their data remotely over the internet. VPN encrypts the data transmitted between the NAS and the user's device, ensuring secure access even when connected to public networks.
    7. Power Backup and Redundancy: The N2810PRO supports an uninterrupted power supply (UPS) and redundant power supply (RPS) options. These features help to prevent data loss and ensure reliable operation during power outages or hardware failures.

    Overall, the combination of RAID protection, encryption, access control, network security features, antivirus protection, VPN support, and power backup mechanisms makes the Thecus N2810PRO a secure and reliable solution for internet access and data storage.

  • Can the NAS Thecus N2810PRO be used as a standalone internet router, or does it require additional networking equipment for internet connectivity?

    The Thecus N2810PRO is a Network Attached Storage (NAS) device and is not designed to function as a standalone internet router. It does not have built-in routing capabilities or a WAN port to directly connect to the internet.

    To connect the NAS to the internet, you would need additional networking equipment such as a modem or a router. The NAS can then be connected to the router using an Ethernet cable to access the internet and provide network storage services.

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