How to recover data from Thecus N4800 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Thecus N4800

Thecus N4800 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from N4800.

How to recover data from NAS Thecus N4800

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Thecus also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

How can the use of specific file-sharing protocols impact data loss risks on NAS Thecus N4800 devices?

The use of specific file-sharing protocols can have an impact on data loss risks on NAS Thecus N4800 devices in the following ways:

  1. Security vulnerabilities: Different file-sharing protocols have varying levels of security. Some protocols may have known vulnerabilities that can be exploited by attackers to gain unauthorized access to the NAS device and potentially cause data loss. It is important to choose protocols that have strong security measures in place to minimize the risk of data loss.
  2. Encryption: File-sharing protocols that support encryption can help protect data during transit. Encryption ensures that even if the data is intercepted, it cannot be easily understood or accessed by unauthorized individuals. Choosing protocols that support encryption can significantly reduce the risk of data loss.
  3. User authentication and access control: Some file-sharing protocols offer robust user authentication and access control mechanisms. These protocols allow administrators to define user permissions and restrict access to specific files or folders. By implementing strict access controls, the risk of accidental or intentional data loss due to unauthorized access can be minimized.
  4. Data integrity checks: Certain file-sharing protocols include features that verify the integrity of the transferred data. These protocols can detect and correct any errors or inconsistencies in the data, reducing the risk of data loss due to corrupted files.
  5. Backup and versioning support: Some file-sharing protocols provide built-in backup and versioning support, allowing users to easily create backups of their data and restore previous versions if needed. This can be crucial in mitigating the impact of data loss events, as it provides an additional layer of protection against accidental deletions or data corruption.

Overall, choosing file-sharing protocols that prioritize security, encryption, access control, data integrity, and backup support can significantly reduce the risks of data loss on NAS Thecus N4800 devices. It is essential to carefully evaluate and select protocols that align with the specific security requirements and data protection needs of the organization.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS N4800 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Thecus N4800. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

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How to recover data from a Thecus

How to recover data from a Thecus

N4800 has 4 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 10;
  • JBOD;

NAS supports:

  • EXT3;
  • EXT4;
  • XFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Thecus N4800 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS N4800, feel free to leave a comment!
  • Orlando Jenner
    Orlando Jenner 13.09.2023 21:39 #
    Are there any specific troubleshooting methods for data recovery from NAS Thecus N4800 devices with limited functionality?
    • Hetman Software
      Hetman Software 13.09.2023 23:00 #

      Yes, there are several troubleshooting methods you can try for data recovery from a Thecus N4800 NAS device with limited functionality. Here are a few suggestions:

      1. Check physical connections: Ensure that all cables and connections between the NAS device and your computer are secure and properly connected. Sometimes, loose connections can cause limited functionality.
      2. Power cycle the NAS: Turn off the NAS device, unplug it from the power source, and wait for a few minutes. Then, plug it back in and power it on. This can sometimes resolve minor issues and restore functionality.
      3. Update firmware: Check if there are any firmware updates available for your Thecus N4800 NAS device. Updating the firmware can fix bugs and improve overall performance.
      4. Reset to factory settings: If the limited functionality persists, you can try resetting the NAS device to its factory settings. This will erase all data and settings, so make sure to back up any important data before proceeding. Refer to the manufacturer's documentation for instructions on how to perform a factory reset.
      5. Access via SSH or console: If the NAS web interface is not accessible, you can try accessing the device via SSH (Secure Shell) or console. This allows you to execute commands and perform troubleshooting actions directly on the NAS. Refer to the manufacturer's documentation for instructions on how to access the NAS using SSH or console.
      6. Seek professional help: If none of the above methods work, it may be best to seek professional assistance from a data recovery service or contact Thecus support directly. They may have specialized tools and knowledge to recover data from the NAS device.

      Remember to always prioritize data backup to avoid situations where data recovery becomes necessary.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the key features and measures implemented by Thecus N4800 to ensure data security on the NAS?

    The Thecus N4800 NAS (Network Attached Storage) device implements several key features and measures to ensure data security. Some of these features include:

    1. RAID Support: The N4800 supports various RAID levels (RAID 0, 1, 5, 6, 10, and JBOD), which provide data redundancy and protection against drive failures.
    2. AES 256-bit Encryption: The NAS device supports AES 256-bit encryption for securing data stored on the drives. This ensures that even if the drives are physically stolen, the data remains encrypted and inaccessible.
    3. Data Scrubbing: The N4800 performs regular data scrubbing to detect and correct any inconsistencies or errors in the stored data. This helps to maintain data integrity and prevent data loss or corruption.
    4. Data Access Control: The NAS device allows administrators to set up user accounts and access permissions, ensuring that only authorized users can access specific files and folders. This helps to prevent unauthorized access and data breaches.
    5. Network Security: The N4800 supports various network security protocols such as HTTPS, FTPS, and IP blocking. These protocols encrypt data during transmission and prevent unauthorized access to the NAS device.
    6. Antivirus Integration: Thecus N4800 integrates with various antivirus software, allowing users to scan the NAS for malware and viruses. This helps to prevent the spread of malicious software and protects data from being compromised.
    7. Snapshot Backup: The NAS device supports snapshot backups, which capture the state of the system at a particular point in time. This allows users to easily restore data to a previous state in case of accidental deletions or modifications.
    8. System Notifications: The N4800 can send email notifications to administrators in case of drive failures, system errors, or other critical events. This helps in proactive monitoring and timely response to any potential issues.
    9. UPS Support: The NAS device has built-in support for Uninterruptible Power Supplies (UPS), allowing it to gracefully shut down during power outages or fluctuations. This helps to prevent data corruption and ensure the safety of stored data.
    10. Firmware Updates: Thecus regularly releases firmware updates for their NAS devices, which include security patches and bug fixes. Keeping the firmware up to date helps to address any potential vulnerabilities and ensures the overall security of the device.

    These features and measures collectively contribute to ensuring data security on the Thecus N4800 NAS device.

  • How does the Thecus N4800 protect against unauthorized access and data breaches?

    The Thecus N4800 provides several features to protect against unauthorized access and data breaches:

    1. User Authentication: The N4800 supports multiple user accounts with different access levels. Each user can have their own username and password, ensuring that only authorized individuals can access the device.
    2. Access Control Lists (ACL): The device allows administrators to set up ACLs to define which users or groups have access to specific folders or files. This ensures that sensitive data can only be accessed by authorized users.
    3. RAID Protection: The N4800 supports various RAID configurations, such as RAID 0, 1, 5, 6, and 10. RAID provides data redundancy, protecting against data loss in case of a hard drive failure.
    4. Data Encryption: Thecus N4800 supports AES 256-bit encryption, which can be applied to shared folders and data transmissions. This encryption ensures that even if unauthorized access occurs, the data remains encrypted and unreadable.
    5. Network Security: The N4800 supports various network security protocols, including SSL and SSH, which encrypt network communications and prevent unauthorized access to the device.
    6. Firewall and IP Blocking: The device has built-in firewall capabilities to filter incoming and outgoing network traffic. It also allows administrators to block specific IP addresses or ranges, preventing unauthorized access attempts.
    7. Antivirus Protection: The N4800 is compatible with various antivirus software, which can be installed and regularly updated to scan for and remove any malware or viruses that could compromise the system's security.
    8. Data Backup and Snapshot: The N4800 offers data backup options, including scheduled backups to external storage devices or cloud services. It also supports snapshot technology, allowing users to create point-in-time copies of their data, protecting against accidental deletion or modification.

    By implementing these security measures, the Thecus N4800 helps protect against unauthorized access and data breaches, ensuring the safety and integrity of stored data.

  • Can you explain the encryption options available on the Thecus N4800 and how they enhance data security?

    The Thecus N4800 offers several encryption options to enhance data security. These options include:

    1. RAID Encryption: The N4800 supports RAID encryption, which encrypts the data stored on the hard drives in the RAID array. This ensures that even if the drives are stolen or accessed without authorization, the data remains encrypted and inaccessible.
    2. AES 256-bit Encryption: The N4800 supports AES 256-bit encryption, which is a highly secure encryption algorithm widely used in various industries. This encryption standard ensures that the data is encrypted with a strong encryption key, making it extremely difficult for unauthorized users to decrypt and access the data.
    3. SSL/TLS Encryption: The N4800 supports SSL/TLS encryption for secure data transfer over the network. This encryption protocol ensures that the data transmitted between the N4800 and other devices is encrypted, preventing eavesdropping and unauthorized access to the data.
    4. Network Share Encryption: The N4800 allows you to encrypt specific network shares, providing an additional layer of security for sensitive data. This means that even if someone gains unauthorized access to the network share, they won't be able to view or access the encrypted data without the encryption key.

    These encryption options enhance data security by ensuring that the data stored on the N4800 is encrypted and protected from unauthorized access. In the event of theft, unauthorized physical access, or network interception, the encrypted data remains unreadable without the encryption key, providing an added level of security and protecting sensitive information.

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