How to Avoid Data Loss on NAS Thecus N5810PRO and Retrieve Files That Were Erased

Has your NAS Thecus N5810PRO suddenly lost its network drive and you’re unsure what to do next? Did the RAID array collapse, making your files inaccessible? Is the device throwing errors during startup? Perhaps you accidentally rebuilt the RAID array or several hard drives failed at the same time?

How to Avoid Data Loss on NAS Thecus N5810PRO and Retrieve Files That Were Erased

Thecus N5810PRO NAS Data Recovery in 2025

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from an N5810PRO. We’ll walk through the most common causes of failure and demonstrate proven methods to restore files from a lost or degraded RAID array.

How to Avoid Data Loss on NAS Thecus N5810PRO and Retrieve Files That Were Erased

RAID Recovery™ 2.8
Recover data from damaged RAID arrays inaccessible from a computer.
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Why Regular Data Recovery Tools Can’t Restore Files from RAID

Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.

This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.

Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like Thecus often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.

Are there any known compatibility issues or limitations when connecting NAS Thecus N5810PRO devices to specific switches or routers?

There are no specific compatibility issues or limitations reported when connecting Thecus N5810PRO NAS devices to switches or routers. The NAS device uses standard networking protocols and interfaces such as Gigabit Ethernet, which are widely supported by most switches and routers available in the market. However, it is always recommended to check the compatibility and specifications of the switches or routers to ensure they support the required networking standards and have sufficient bandwidth and features for your specific requirements.

How to Remove Hard Disks from Your NAS and Connect Them to a PC

Although the NAS N5810PRO can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:

  1. Power off the NAS and disconnect it from the power source.

    WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.

  2. Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.

  3. Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.

  4. Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Step-by-Step Data Recovery with Hetman RAID Recovery

Hetman Raid Recovery

This program restores data from damaged RAID arrays and is fully compatible with Thecus N5810PRO. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.

Go to view
How to recover data from a Thecus

How to recover data from a Thecus

N5810PRO has 5 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 10;
  • JBOD;

NAS supports:

  • EXT3;
  • EXT4;
  • XFS;

How to Safely Recover Data from Disk Images

This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:

  • Overwriting during the recovery process;
  • Additional data loss caused by bad sectors;
  • User errors.

To create a disk image, follow these steps:

  1. Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.

  2. In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.

  3. When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

    Hetman RAID Recovery: Image Creation Wizard
  4. Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

    Hetman RAID Recovery: Choose a disk or save the image via FTP

Where Are the User’s Files Actually Stored?

The Thecus N5810PRO network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

RAID Recovery Software: Detailed Comparison

Product Operating system RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows, Linux, MacOS Yes, over 100 controllers FAT, exFAT, NTFS, ReFS, APFS, HFS+, Ext4, Ext3, Ext2, ReiserFS, Btrfs, VMFS, Hikvision, XFS, UFS, ZFS Yes Yes Yes
DiskInternals RAID Recovery Windows Yes, over 10 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS N5810PRO, feel free to leave a comment!
  • Wallace Westcott
    Wallace Westcott 13.09.2023 09:41 #
    Can data recovery from a NAS Thecus N5810PRO device be performed if there are issues with the disk array or storage pool?
    • Hetman Software
      Hetman Software 13.09.2023 11:00 #

      Yes, data recovery from a NAS Thecus N5810PRO device can be performed even if there are issues with the disk array or storage pool. However, it is important to note that data recovery from a faulty disk array or storage pool can be a complex and delicate process. It is recommended to seek the assistance of a professional data recovery service with experience in NAS devices to maximize the chances of successful data recovery.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the key features and capabilities of Thecus N5810PRO for data backup on a NAS?

    The Thecus N5810PRO is a network-attached storage (NAS) device that offers various features and capabilities for data backup. Some key features and capabilities include:

    1. RAID Support: The N5810PRO supports various RAID levels (RAID 0, 1, 5, 6, 10, and JBOD), allowing users to configure their storage for data redundancy and improved performance.
    2. Hot-Swappable Drives: The NAS has hot-swappable drive bays, allowing users to replace or upgrade drives without powering down the device or interrupting data access.
    3. Multiple Backup Options: The N5810PRO offers multiple backup options, including local backups to external USB drives, remote backups to other NAS devices, and cloud backups to popular cloud storage providers.
    4. Snapshot Technology: It features snapshot technology, enabling users to take point-in-time snapshots of their data. Snapshots allow for quick recovery in case of accidental file deletion or data corruption.
    5. Data Deduplication and Compression: The NAS supports data deduplication and compression, which helps reduce storage space requirements and optimize backup performance.
    6. Data Replication: The N5810PRO supports data replication, allowing users to create redundant copies of their data on another NAS device or remote server for disaster recovery purposes.
    7. Scheduled Backup: Users can schedule automatic backups at specific intervals or times to ensure regular and consistent data protection.
    8. Backup Scheduling and Versioning: The NAS allows users to set up backup schedules and versioning, ensuring that multiple versions of files are retained, making it possible to restore to a specific point in time.
    9. User-friendly Backup Software: The Thecus NAS comes with user-friendly backup software that simplifies the configuration and management of backups.
    10. Compatibility: The N5810PRO is compatible with various backup software and protocols, including Time Machine for Mac users, making it suitable for heterogeneous environments.
    11. High Capacity and Performance: With five drive bays and a powerful processor, the N5810PRO offers high storage capacity and performance for efficient data backup and retrieval.
    12. Data Security: The NAS provides various security features like AES 256-bit encryption, antivirus software integration, and access controls to protect data during backup and storage.

    These features and capabilities make the Thecus N5810PRO a robust solution for data backup on a NAS, suitable for both personal and small business use.

  • How does Thecus N5810PRO ensure data integrity and reliability during the backup process?

    The Thecus N5810PRO ensures data integrity and reliability during the backup process through several features and technologies:

    1. RAID Support: The N5810PRO supports various RAID levels (RAID 0, 1, 5, 6, 10, and JBOD) which provide data redundancy and protection against drive failures. RAID ensures that even if one or more drives fail, the data remains accessible and can be recovered.
    2. Snapshot Technology: Thecus N5810PRO utilizes snapshot technology that allows users to take point-in-time snapshots of the entire system or specific folders. Snapshots capture the state of the data at a specific moment, ensuring that even if data is accidentally modified or deleted, a previous version can be restored.
    3. Data Scrubbing: The N5810PRO performs regular data scrubbing to detect and correct any errors or inconsistencies in the stored data. This process ensures that the data remains accurate and reliable over time.
    4. Data Deduplication and Compression: The N5810PRO employs data deduplication and compression techniques to reduce the storage space required for backups. Deduplication identifies and eliminates duplicate data, while compression reduces the size of the data, resulting in more efficient storage and faster backup and restore operations.
    5. Multiple Backup Options: The N5810PRO offers various backup options, including local backups to external USB drives or other network storage devices, remote backups to offsite locations or cloud services, and scheduled backups. These options provide flexibility and redundancy in data backup, minimizing the risk of data loss.
    6. Data Encryption: Thecus N5810PRO supports data encryption to protect sensitive information during the backup process. Encryption ensures that data remains secure and inaccessible to unauthorized users, providing an additional layer of data integrity and reliability.

    Overall, the combination of RAID support, snapshot technology, data scrubbing, deduplication and compression, multiple backup options, and data encryption ensures that the Thecus N5810PRO maintains data integrity and reliability during the backup process.

  • Can you provide guidance on setting up and configuring data backup on Thecus N5810PRO, including recommended backup strategies and software compatibility?

    Setting up and configuring data backup on Thecus N5810PRO involves a few steps. Here's a guide to help you with the process:

    1. Determine your backup strategy: Before setting up backups, it's important to decide on a backup strategy that suits your needs. Common strategies include full backups, incremental backups, and differential backups. Consider factors such as data size, frequency of changes, and recovery time objectives.
    2. Choose backup software: The Thecus N5810PRO NAS supports various backup software options. Some popular choices include Acronis True Image, Symantec Backup Exec, and Veeam Backup & Replication. Research and select a backup software that is compatible with your NAS and aligns with your backup strategy.
    3. Install and configure the backup software: Follow the instructions provided by the backup software vendor to install the software on your NAS. Once installed, configure the software according to your backup strategy. Set up backup schedules, define source and destination folders, and specify any additional settings required.
    4. Set up backup destinations: Determine where you want to store your backups. You can use internal hard drives, external USB drives, network shares, or cloud storage. Ensure that the destination has sufficient capacity to accommodate your backups.
    5. Configure backup destinations on the NAS: Access the Thecus N5810PRO's web interface by entering its IP address in a web browser. Navigate to the backup settings section and configure the backup destinations. Specify the destination folders and authentication details if necessary.
    6. Test and monitor backups: After the initial setup, perform a test backup and restore to ensure everything is functioning correctly. Regularly monitor backup logs and verify the integrity of your backups to ensure data recoverability.
    7. Consider offsite backups: To enhance data protection, consider implementing offsite backups. This can be achieved by replicating backups to another NAS located in a different physical location or by utilizing cloud backup services.

    Remember to regularly review and update your backup strategy as your data and requirements evolve.

    Note: Thecus provides its own backup software called Thecus Backup Utility, which you can consider using as well.

    It's always recommended to consult the documentation and support resources provided by Thecus and the backup software vendor for detailed instructions and compatibility information specific to your NAS model and software version.