How to recover data from Thecus N7710-G NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Thecus N7710-G

Thecus N7710-G NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from N7710-G.

How to recover data from NAS Thecus N7710-G

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Thecus also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

What is a NAS Thecus N7710-G (Network Attached Storage) device?

The NAS Thecus N7710-G is a Network Attached Storage device. NAS devices are storage devices that are connected to a network and provide centralized storage and file sharing capabilities to multiple users or devices on the network.

The Thecus N7710-G is a specific model of NAS device manufactured by Thecus Technology Corp. It is designed for small to medium-sized businesses and offers high performance and scalability. It typically comes with multiple drive bays, allowing for the installation of multiple hard drives or solid-state drives to create a large storage capacity.

The N7710-G supports various RAID configurations for data redundancy and protection. It also offers advanced features such as data deduplication, snapshot backups, and remote replication. It has a powerful processor and ample memory to handle multiple simultaneous users and data-intensive applications. Additionally, it supports various network protocols and has multiple connectivity options, including Ethernet, USB, and HDMI.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS N7710-G can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Thecus N7710-G. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Thecus

How to recover data from a Thecus

N7710-G has 7 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 10;
  • JBOD;

NAS supports:

  • EXT3;
  • EXT4;
  • XFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Thecus N7710-G network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS N7710-G, feel free to leave a comment!
  • Ike Hollinworth
    Ike Hollinworth 13.09.2023 15:40 #
    Can data recovery from a NAS Thecus N7710-G device be done if the device is experiencing intermittent connectivity issues?
    • Hetman Software
      Hetman Software 13.09.2023 15:59 #

      Yes, data recovery from a NAS device like Thecus N7710-G can be possible even if the device is experiencing intermittent connectivity issues. However, the success of the recovery process depends on the specific nature of the connectivity issues and the severity of the problem.

      If the intermittent connectivity issues are due to hardware failures or damaged components within the NAS device, it may be necessary to repair or replace those components before attempting data recovery. In such cases, it is advisable to contact a professional data recovery service to ensure that the recovery process is performed correctly and without causing further damage.

      On the other hand, if the connectivity issues are related to network settings, software configuration, or other non-hardware related factors, it may be possible to troubleshoot and resolve the connectivity problems before attempting data recovery. In such cases, you can try the following steps:

      1. Check network cables and connections: Ensure that all network cables are securely connected and not damaged. Try using different cables or ports to rule out any issues with the physical connections.
      2. Restart the NAS device: Power off the NAS device, wait for a few minutes, and then power it back on. This can sometimes resolve temporary connectivity issues.
      3. Update firmware and software: Check for any available firmware or software updates for the NAS device. Updating to the latest version can sometimes fix bugs or compatibility issues that may be causing connectivity problems.
      4. Reset network settings: If the NAS device has a web-based management interface, you can try resetting the network settings to default and reconfigure them. This can help resolve any misconfigured settings that may be causing the intermittent connectivity issues.

      If none of these steps resolve the connectivity issues, it is recommended to seek professional assistance from a data recovery service that specializes in NAS devices. They will have the expertise and tools to diagnose and recover data from the NAS device, even in cases of connectivity problems.

Post comment
Leave a reply
Your email address will not be published. Required fields are marked *

Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • What are the supported media formats and streaming capabilities of the NAS Thecus N7710-G for use as a media center?

    The Thecus N7710-G NAS supports a wide range of media formats and streaming capabilities, making it suitable for use as a media center. Here are the details:

    Supported Media Formats:

    1. Video Formats: AVI, MPEG, WMV, ASF, VOB, ISO, MKV, FLV, MOV, MP4, M2T, MTS, M2TS, DAT, MPG, TS, TP, TRP, M4V, 3GP, WEBM
    2. Audio Formats: MP3, AAC, WAV, AIFF, WMA, OGG, FLAC, PCM, M4A, AC3, M3U, M3U8, PLS, WPL
    3. Image Formats: JPEG, BMP, PNG, GIF, TIFF

    Streaming Capabilities:

    1. DLNA: The NAS is DLNA certified, allowing you to stream media to DLNA-compliant devices such as smart TVs, game consoles, and media players.
    2. Plex Media Server: Thecus N7710-G supports Plex media server, enabling you to organize and stream your media library to various devices with the Plex app.
    3. iTunes Server: You can use the NAS as an iTunes server to stream music and videos to Apple devices running iTunes.
    4. Web-based Streaming: The NAS provides a web-based file browser and media player, allowing you to stream media directly through a web browser on any device.
    5. Mobile Apps: Thecus offers mobile apps (iOS and Android) that allow you to access and stream media from the NAS on your mobile devices.

    Overall, the Thecus N7710-G NAS offers extensive media format support and various streaming capabilities, making it a suitable choice for use as a media center.

  • Does the NAS Thecus N7710-G have the necessary hardware and software features to connect to a television or other media devices for seamless media playback?

    The NAS Thecus N7710-G does not have built-in hardware or software specifically designed for connecting to a television or other media devices for media playback. However, it does have the necessary features to store and share media files, such as videos, photos, and music, over a network.

    To connect the NAS to a television or media device for media playback, you would need to use additional hardware, such as a media player or streaming device, that can access the media files stored on the NAS over the network. This can be done by connecting the NAS to your local network and configuring the media player or streaming device to access the NAS as a network storage location.

    It is worth noting that the Thecus N7710-G does support various media server applications, such as Plex, Twonky, and iTunes server, which can enhance media streaming capabilities and make it easier to access and play media files on compatible devices.

  • Are there any limitations or considerations to keep in mind when using the NAS Thecus N7710-G as a media center, such as compatibility with popular media streaming apps or potential performance issues?

    When using the Thecus N7710-G as a media center, there are a few limitations and considerations to keep in mind:

    1. Compatibility with media streaming apps: The Thecus N7710-G runs on an operating system called ThecusOS, which may not have built-in support for popular media streaming apps like Netflix, Hulu, or Amazon Prime Video. You may need to check if these apps are available for installation on ThecusOS or consider using alternative streaming methods.
    2. Performance issues: The performance of the NAS may be a concern when using it as a media center. The N7710-G is equipped with an Intel Pentium G850 processor and 4GB RAM, which may not be sufficient for handling high-definition video streaming or transcoding. It is advisable to check the NAS's specifications and compare them with your media requirements to ensure smooth playback.
    3. File format compatibility: The media files you want to stream should be in formats supported by the media player or streaming apps you plan to use. Some media players may have limitations on the types of files they can play, so you may need to convert or transcode your media files to a compatible format.
    4. Network bandwidth: Streaming high-definition content requires a stable and fast network connection. Ensure that your network infrastructure, including routers, switches, and cabling, can handle the bandwidth requirements of streaming media without buffering or interruptions.
    5. User interface and ease of use: The user interface of the media player or streaming app on ThecusOS may not be as user-friendly or feature-rich as dedicated media center devices like Apple TV or Roku. Consider the ease of use and interface preferences when deciding to use the NAS as a media center.

    Overall, while the Thecus N7710-G can be used as a media center, it may have limitations in terms of app compatibility, performance, and user experience compared to dedicated media streaming devices.

Hello! This is AI-based Hetman Software virtual assistant, and it will answer any of your questions right away.
Start Chat