
- Why Regular Data Recovery Tools Can’t Restore Files from RAID
- Key Information About the NAS Infortrend EonStor GS 3024B
- How to Remove Hard Disks from Your NAS and Connect Them to a PC
Why Regular Data Recovery Tools Can’t Restore Files from RAID
Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.
This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.
Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like Infortrend often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.
Are there any known limitations or performance issues related to specific RAID levels in NAS Infortrend EonStor GS 3024B devices?
There are no specific limitations or performance issues related to RAID levels in the Infortrend EonStor GS 3024B devices. However, it is important to note that the performance of different RAID levels can vary based on the specific workload and configuration.
Some general considerations for RAID levels in NAS devices are:
- RAID 0: This offers optimal performance as it stripes data across multiple drives, but it does not provide any data redundancy. If a drive fails, data loss will occur.
- RAID 1: This provides data redundancy by mirroring data across multiple drives. While it offers good read performance, write performance may be slower due to the need to write data to multiple drives.
- RAID 5: This offers a good balance between performance and data redundancy. It uses block-level striping with distributed parity across multiple drives. However, write performance can be impacted during the parity calculation process.
- RAID 6: This provides higher data redundancy compared to RAID 5 by using dual parity. It can tolerate the failure of two drives without data loss. However, write performance can be slower due to the need for dual parity calculations.
- RAID 10: This combines the benefits of RAID 1 and RAID 0 by mirroring data across multiple sets of striped drives. It offers good read and write performance, as well as data redundancy. However, it requires a larger number of drives compared to other RAID levels.
It is recommended to consider the specific requirements of your workload and consult the product documentation or contact Infortrend support for detailed information on the performance characteristics and limitations of RAID levels in the EonStor GS 3024B devices.
How to Remove Hard Disks from Your NAS and Connect Them to a PC
Although the NAS EonStor GS 3024B can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:
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Power off the NAS and disconnect it from the power source.
WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.
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Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.
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Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.
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Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.
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Step-by-Step Data Recovery with Hetman RAID Recovery

This program restores data from damaged RAID arrays and is fully compatible with Infortrend EonStor GS 3024B. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.
How to recover data from a Infortrend
EonStor GS 3024B has 24 HDD slots, and it supports the following array types:
- RAID 0;
- RAID 1;
- RAID 5;
- RAID 6;
- RAID 50;
- RAID 60;
- JBOD;
NAS supports:
- exFAT, VFAT, FAT 12 / 16 / 32;
- NTFS / ReFS;
- APFS / HFS+;
- Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
- VMFS / HikvisionFS;
How to Safely Recover Data from Disk Images
This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:
- Overwriting during the recovery process;
- Additional data loss caused by bad sectors;
- User errors.
To create a disk image, follow these steps:
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Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.
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In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.
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When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

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Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

Where Are the User’s Files Actually Stored?
The Infortrend EonStor GS 3024B network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.
RAID Recovery Software: Detailed Comparison
| Product | Operating system | RAID controller support | Supported file systems | Virtual RAID controller support | Data recovery from damaged RAID | File preview |
|---|---|---|---|---|---|---|
| Hetman RAID Recovery | Windows, Linux, MacOS | Yes, over 100 controllers | FAT, exFAT, NTFS, ReFS, APFS, HFS+, Ext4, Ext3, Ext2, ReiserFS, Btrfs, VMFS, Hikvision, XFS, UFS, ZFS | Yes | Yes | Yes |
| DiskInternals RAID Recovery | Windows | Yes, over 10 controllers | FAT, NTFS, Ext2/3/4, HFS+ | No | Yes | Yes |
| R-Studio | Windows, Mac, Linux | Yes, over 20 controllers | FAT, NTFS, Ext2/3/4, HFS+ | Yes | Yes | Yes |
| UFS Explorer RAID Recovery | Windows, Mac, Linux | Yes, over 100 controllers | FAT, NTFS, Ext2/3/4, HFS+ | Yes | Yes | Yes |
| EaseUS Data Recovery | Windows | Yes, over 20 controllers | FAT, NTFS, Ext2/3/4, HFS+ | No | Yes | Yes |
| ReclaiMe Free RAID Recovery | Windows | Yes, over 100 controllers | FAT, NTFS, Ext2/3/4, HFS+ | Yes | Yes | Yes |


Yes, data recovery from a NAS Infortrend EonStor GS 3024B device can still be possible even if the network interface is not functioning. However, it may require additional steps and expertise to recover the data.
Here are a few possible methods to recover data from a non-functioning network interface on a NAS device:
It is important to note that attempting data recovery on your own may carry risks, such as further data loss or damage to the device. If the data on the NAS is critical, it is recommended to consult with a professional data recovery service to ensure the best chances of successful recovery.