Best Practices for Recovering Data from a NAS Promise FileCruiser VA2600 with RAID Array Failures

Has your NAS Promise FileCruiser VA2600 suddenly lost its network drive and you’re unsure what to do next? Did the RAID array collapse, making your files inaccessible? Is the device throwing errors during startup? Perhaps you accidentally rebuilt the RAID array or several hard drives failed at the same time?

Best Practices for Recovering Data from a NAS Promise FileCruiser VA2600 with RAID Array Failures
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Promise FileCruiser VA2600 NAS Data Recovery in 2025

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from an FileCruiser VA2600. We’ll walk through the most common causes of failure and demonstrate proven methods to restore files from a lost or degraded RAID array.

Best Practices for Recovering Data from a NAS Promise FileCruiser VA2600 with RAID Array Failures

RAID Recovery™ 2.8
Recover data from damaged RAID arrays inaccessible from a computer.
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Why Regular Data Recovery Tools Can’t Restore Files from RAID

Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.

This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.

Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like Promise often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.

How can RAID (Redundant Array of Independent Disks) configurations impact data loss in NAS Promise FileCruiser VA2600 devices?

RAID configurations in NAS Promise FileCruiser VA2600 devices can have a significant impact on data loss prevention. Here are a few ways RAID can help mitigate data loss:

  1. Fault tolerance: RAID configurations, such as RAID 1 (mirroring) or RAID 5 (striping with parity), provide redundancy by distributing data across multiple disks. In case of a single disk failure, the system can continue to operate without any data loss. The failed disk can be replaced, and the data can be rebuilt from the remaining disks.
  2. Increased reliability: By combining multiple disks into an array, RAID configurations improve overall system reliability. If one disk fails, the system can still function with the remaining disks. This reduces the chances of complete system failure and subsequent data loss.
  3. Faster data recovery: In the event of a disk failure, RAID configurations can expedite data recovery. With RAID 1, the data is mirrored across multiple disks, allowing for quick access to the redundant copy. RAID 5 uses parity information to rebuild the data on a replacement disk, minimizing the time required to restore the data.
  4. Hot-swappable drives: Many NAS devices, including the Promise FileCruiser VA2600, support hot-swappable drives. This means that failed drives can be replaced without shutting down the system or interrupting user access to data. Hot-swapping enables quicker recovery and reduces the risk of data loss during the replacement process.
  5. RAID monitoring and management: NAS devices often provide RAID monitoring and management tools. These tools can alert administrators in case of disk failures or other issues, allowing proactive measures to be taken to prevent data loss. Regular monitoring and maintenance of RAID configurations can help identify potential problems before they escalate into data loss situations.

It is important to note that while RAID configurations can greatly reduce the risk of data loss, they are not foolproof. Other factors such as power surges, natural disasters, human errors, or multiple disk failures can still lead to data loss. Therefore, it is crucial to have additional backup strategies in place, such as offsite backups or cloud storage, to further protect critical data.

How to Remove Hard Disks from Your NAS and Connect Them to a PC

Although the NAS FileCruiser VA2600 can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:

  1. Power off the NAS and disconnect it from the power source.

    WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.

  2. Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.

  3. Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.

  4. Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Step-by-Step Data Recovery with Hetman RAID Recovery

Hetman Raid Recovery

This program restores data from damaged RAID arrays and is fully compatible with Promise FileCruiser VA2600. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

FileCruiser VA2600 has 16 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

How to Safely Recover Data from Disk Images

This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:

  • Overwriting during the recovery process;
  • Additional data loss caused by bad sectors;
  • User errors.

To create a disk image, follow these steps:

  1. Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.

  2. In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.

  3. When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

    Hetman RAID Recovery: Image Creation Wizard

  4. Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

    Hetman RAID Recovery: Choose a disk or save the image via FTP

Where Are the User’s Files Actually Stored?

The Promise FileCruiser VA2600 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

RAID Recovery Software: Detailed Comparison

Product Operating system RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows, Linux, MacOS Yes, over 100 controllers FAT, exFAT, NTFS, ReFS, APFS, HFS+, Ext4, Ext3, Ext2, ReiserFS, Btrfs, VMFS, Hikvision, XFS, UFS, ZFS Yes Yes Yes
DiskInternals RAID Recovery Windows Yes, over 10 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS FileCruiser VA2600, feel free to leave a comment!
    Reply
  • Ethan Cromack
    Ethan Cromack 7.09.2023 08:52 #
    Can data recovery from a NAS Promise FileCruiser VA2600 device be performed if there are issues with the disk array or storage pool?
    Reply
    • Hetman Software
      Hetman Software 7.09.2023 09:00 #

      Data recovery from a NAS Promise FileCruiser VA2600 device can be challenging if there are issues with the disk array or storage pool. However, it may still be possible to recover the data depending on the specific problem and the severity of the issue.

      If there are disk failures in the array, the first step would be to replace the faulty disks and rebuild the array. Once the array is rebuilt, the data may be accessible again. However, if there are multiple disk failures or if the array is not rebuildable, the data recovery process becomes more complex and may require professional assistance.

      If there are issues with the storage pool, such as corruption or misconfiguration, it may be necessary to troubleshoot and repair the pool before attempting data recovery. This can involve using the device's management interface or command-line tools to diagnose and fix the problem.

      In any case, it is recommended to consult with a professional data recovery service or contact the manufacturer's support for guidance on recovering data from a NAS Promise FileCruiser VA2600 device with disk array or storage pool issues.

      Reply
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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the key features and benefits of the NAS Promise FileCruiser VA2600 for home network connections?

    The NAS Promise FileCruiser VA2600 offers several key features and benefits for home network connections:

    1. Storage Capacity: The VA2600 provides ample storage capacity, allowing users to store and access their files, documents, photos, videos, and other multimedia content conveniently within their home network.
    2. Easy File Sharing: The NAS device enables easy file sharing among multiple devices connected to the home network. Users can securely share files with family members or friends, making collaboration and data access more convenient.
    3. Data Backup and Recovery: The VA2600 offers robust data backup and recovery options, ensuring the safety and integrity of important files. Users can schedule automatic backups or manually backup their data to prevent data loss.
    4. Remote Access: With the FileCruiser mobile app, users can remotely access and manage their files stored on the VA2600 from anywhere using their smartphones or tablets. This feature allows for convenient file access and sharing on the go.
    5. Multimedia Streaming: The NAS device supports multimedia streaming, allowing users to stream music, videos, and photos directly to compatible devices such as smart TVs, gaming consoles, or media players connected to the home network.
    6. Data Security: The VA2600 offers advanced security features, including user authentication, access controls, and data encryption, ensuring the privacy and protection of sensitive information stored on the device.
    7. Energy Efficiency: The NAS device is designed to be energy-efficient, consuming less power compared to traditional file storage solutions. This feature helps reduce electricity costs and environmental impact.
    8. Scalability: The VA2600 supports expandable storage options, allowing users to easily add additional hard drives or upgrade the storage capacity as their needs grow.

    Overall, the NAS Promise FileCruiser VA2600 provides a user-friendly and secure solution for home network connections, offering convenient file sharing, data backup, remote access, and multimedia streaming capabilities.

  • How does the NAS Promise FileCruiser VA2600 ensure secure and reliable connectivity for home networks?

    The NAS Promise FileCruiser VA2600 ensures secure and reliable connectivity for home networks through various features and technologies:

    1. VPN (Virtual Private Network): It supports VPN connections, allowing users to securely access their home network remotely. VPN encrypts the data transmitted between devices, ensuring privacy and preventing unauthorized access.
    2. Firewall: The VA2600 includes a built-in firewall that monitors and filters incoming and outgoing network traffic. It helps protect the home network from unauthorized access, malware, and other threats.
    3. Antivirus and Antimalware: The device is equipped with antivirus and antimalware capabilities to detect and remove any malicious software or files that could compromise the network's security.
    4. User Access Controls: The VA2600 allows users to set up access controls, defining who can access the network and what level of access they have. This ensures that only authorized users can connect to the network and access specific resources.
    5. Data Encryption: The device supports data encryption, ensuring that files and data stored on the network are protected from unauthorized access. Encryption prevents anyone without the decryption key from reading or modifying the data.
    6. Redundancy and Data Protection: The VA2600 supports various RAID configurations, allowing users to set up redundant storage to protect against data loss. In case of a hard drive failure, the device can automatically rebuild the data from the remaining drives, ensuring data reliability.
    7. Automatic Backup and Sync: The device offers automatic backup and synchronization capabilities, allowing users to easily back up their data and keep it synchronized across multiple devices. This ensures data availability and reduces the risk of data loss.
    8. Remote Management: The VA2600 provides remote management capabilities, allowing users to monitor and manage their home network from anywhere. This enables users to quickly identify and resolve any connectivity or security issues remotely.

    Overall, the NAS Promise FileCruiser VA2600 combines multiple security and connectivity features to ensure secure and reliable connectivity for home networks, protecting against unauthorized access, data loss, and other potential threats.

  • Can you provide step-by-step instructions on how to set up and configure the NAS Promise FileCruiser VA2600 for seamless integration with a home network?

    Sure! Here are step-by-step instructions to set up and configure the NAS Promise FileCruiser VA2600 for seamless integration with a home network:

    1. Physical Setup:

    a. Unbox the NAS Promise FileCruiser VA2600.

    b. Connect the power adapter to the NAS and plug it into a power outlet.

    c. Connect an Ethernet cable from the NAS to your home router or switch.

    d. Turn on the NAS by pressing the power button.

    1. Network Configuration:

    a. Open a web browser on a computer connected to the same network as the NAS.

    b. Enter the default IP address of the NAS (usually http://192.168.0.100) in the browser's address bar and press Enter.

    c. Login using the default credentials (admin/admin).

    d. Follow the on-screen instructions to change the admin password.

    e. Configure the network settings according to your home network setup (DHCP or static IP).

    1. Storage Configuration:

    a. In the NAS web interface, go to the "Storage" or "Disk Management" section.

    b. Insert the hard drives into the NAS drive bays.

    c. Initialize the drives and create a RAID array (RAID 0, 1, 5, or 10) for data redundancy and performance.

    d. Format the RAID array with the desired file system (usually EXT4).

    1. User and Share Configuration:

    a. In the NAS web interface, go to the "User" or "User Management" section.

    b. Create a new user account for accessing the NAS.

    c. Assign appropriate permissions to the user account for accessing and managing shares.

    d. In the "Share" or "Shared Folders" section, create new shares or folders for organizing your files.

    e. Assign appropriate permissions to the shares for the user account created earlier.

    1. Remote Access Configuration:

    a. In the NAS web interface, go to the "Remote Access" or "Cloud Services" section.

    b. Enable remote access and configure the necessary settings (port forwarding, DDNS, etc.) to access the NAS from outside your home network.

    c. Set up secure access using HTTPS and SSL certificates if desired.

    1. Backup and Sync Configuration:

    a. In the NAS web interface, go to the "Backup" or "Sync" section.

    b. Configure backup and sync tasks to automatically backup or synchronize files between the NAS and other devices (computers, mobile devices, etc.).

    c. Set up scheduled backups or real-time synchronization as per your requirements.

    1. Additional Configuration:

    a. Explore other settings and features in the NAS web interface, such as media server, FTP server, printer server, etc., based on your needs.

    b. Install any available firmware updates to ensure the NAS is running the latest software version.

    That's it! By following these steps, you should be able to set up and configure the NAS Promise FileCruiser VA2600 for seamless integration with your home network.
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