RAID Disk Access When NAS Promise Vess 1830s is Down: Practical Steps

If your ⭐ NAS is offline, connect RAID disks to a PC, ensure RAID settings match, and use recovery software to access and recover files.

RAID Disk Access When NAS Promise Vess 1830s is Down: Practical Steps

Promise Vess 1830s NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from Vess 1830s.

RAID Disk Access When NAS Promise Vess 1830s is Down: Practical Steps

RAID Recovery™ 2.6
Recover data from damaged RAID arrays inaccessible from a computer.
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Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Promise also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Can data be lost during the process of upgrading or updating the NAS Promise Vess 1830s device's firmware?

Yes, data can potentially be lost during the process of upgrading or updating the firmware of a NAS (Network Attached Storage) device like the Promise Vess 1830s. While firmware updates are generally designed to be non-destructive and preserve data, there is always a small risk of data loss due to unforeseen issues or errors during the update process.

To minimize the risk of data loss, it is recommended to take certain precautions before performing a firmware update:

  1. Backup your data: Make sure to have a complete backup of all your important data stored on the NAS device. This ensures that even if something goes wrong during the firmware update, you can restore your data from the backup.
  2. Verify the update process: Before initiating the firmware update, carefully read the update instructions provided by the manufacturer. Ensure that you understand the process and any specific requirements or precautions mentioned.
  3. Stable power supply: Ensure that the NAS device has a stable power supply during the firmware update. Power interruptions or fluctuations can cause issues during the update process, potentially leading to data loss.
  4. Use official firmware: Only use official firmware updates provided by the manufacturer. Using unofficial or unauthorized firmware can increase the risk of data loss and other issues.
  5. Contact manufacturer support: If you have any doubts or concerns about the firmware update process, it is advisable to contact the manufacturer's support team for guidance. They can provide specific instructions and assistance to help minimize the risk of data loss.

By following these precautions and taking necessary backup measures, the risk of data loss during a firmware update can be significantly reduced. However, it is important to understand that there is always a small inherent risk involved in any firmware update process.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS Vess 1830s can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Promise Vess 1830s. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

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How to recover data from a Promise

How to recover data from a Promise

Vess 1830s has 12 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Promise Vess 1830s network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Vess 1830s, feel free to leave a comment!
  • Toby Harrison
    Toby Harrison 8.09.2023 01:59 #
    Can data recovery from a NAS Promise Vess 1830s device be performed if there are issues with the storage pool or configurations?
    • Hetman Software
      Hetman Software 8.09.2023 03:01 #

      Yes, data recovery from a NAS Promise Vess 1830s device can be performed even if there are issues with the storage pool or configurations. However, it is important to note that the success of data recovery depends on the specific nature and severity of the issues.

      If there are issues with the storage pool or configurations, it is recommended to contact Promise Technology support or a professional data recovery service for assistance. They will have the expertise and tools to diagnose and resolve the issues, and if necessary, perform data recovery from the device. It is important to avoid attempting any DIY data recovery methods as it may further complicate the situation and potentially result in permanent data loss.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the necessary steps to connect a printer to a NAS Promise Vess 1830s?

    To connect a printer to a NAS Promise Vess 1830s, you need to follow these steps:

    1. Check the compatibility: Ensure that the printer you want to connect is compatible with the NAS Promise Vess 1830s. Verify if the printer supports network connectivity or has USB ports for direct connection.
    2. Connect the printer to the NAS: If the printer has a network port, connect it directly to the network switch/router using an Ethernet cable. If the printer only has USB ports, connect it to one of the USB ports on the NAS using a USB cable.
    3. Configure the NAS: Access the NAS Promise Vess 1830s management interface through a web browser. Enter the NAS IP address in the browser's address bar and log in with your administrator credentials.
    4. Set up printer sharing: In the NAS management interface, navigate to the printer sharing settings. Enable printer sharing and configure the printer settings such as name, permissions, and access control.
    5. Install printer drivers: On the computers or devices that need to use the printer, install the necessary printer drivers. You can usually download the drivers from the printer manufacturer's website.
    6. Add the printer: On each computer or device, go to the Control Panel or Settings and find the "Printers & Scanners" or "Devices & Printers" section. Click on "Add a printer" or "Add a device" and follow the prompts to locate and add the shared printer from the NAS.
    7. Test the connection: Print a test page from any computer or device connected to the NAS to ensure that the printer is working correctly.

    Note: The exact steps may vary slightly depending on the specific NAS model and printer brand. It's recommended to consult the NAS and printer manuals or contact their respective support for detailed instructions.

  • Are there any specific settings or configurations required to establish the printer connection with the NAS Promise Vess 1830s?

    Yes, there are specific settings and configurations required to establish a printer connection with the NAS Promise Vess 1830s. Here is a general guide on how to set it up:

    1. Connect the printer to the NAS device using a USB cable or network connection.
    2. Access the NAS device's web interface by entering its IP address in a web browser.
    3. Login to the web interface using the administrator credentials.
    4. Navigate to the "Printers" or "Printer Server" section of the NAS device's settings.
    5. Click on "Add Printer" or a similar option to start the printer setup wizard.
    6. Follow the on-screen instructions to select the printer model and connection type (USB or network).
    7. If using a network connection, ensure that the NAS device and printer are on the same network subnet.
    8. Configure the printer settings such as printer name, default paper size, etc.
    9. Test the printer connection by printing a test page from the NAS device's web interface.
    10. Once the printer is successfully connected, you can access it from any device connected to the same network.

    Note: The exact steps may vary depending on the specific model and firmware version of the NAS device. It is recommended to refer to the user manual or documentation provided by Promise for detailed instructions.

  • Can you provide a detailed guide or tutorial on connecting a printer to the NAS Promise Vess 1830s?

    Certainly! Here's a step-by-step guide on connecting a printer to the NAS Promise Vess 1830s:

    1. Ensure that your printer is compatible with network connections. Most modern printers have built-in network capabilities, but if your printer doesn't support this, you may need to connect it to a computer and share it over the network.
    2. Connect your printer to the same network as the Promise Vess 1830s. You can do this by either connecting the printer directly to your network router using an Ethernet cable or by connecting it wirelessly if your printer supports Wi-Fi.
    3. Determine the IP address of your printer. You can usually find this information by printing a network configuration page or by accessing the printer's settings through its control panel or web interface. Note down the IP address for later use.
    4. Access the web interface of the Promise Vess 1830s. Open a web browser on a computer connected to the same network and enter the IP address of the NAS in the address bar. This will take you to the login page.
    5. Log in to the Promise Vess 1830s web interface using your admin credentials. If you haven't set up an admin account, consult the NAS documentation for default login credentials.
    6. Once logged in, navigate to the "Storage" or "Shared Folders" section of the web interface. This is where you'll configure the printer connection.
    7. Click on "Create Share" or a similar option to create a new shared folder for the printer. Give it a name that is easily identifiable, like "Printer" or "Print Share."
    8. Configure the permissions for the shared folder. Make sure to allow both read and write access to the appropriate users or groups who will be using the printer.
    9. Save the settings and exit the shared folders configuration.
    10. Now, navigate to the "Services" or "Applications" section of the web interface. Look for an option related to "Print Server" or "Printer Sharing."
    11. Enable the print server or printer sharing feature and configure it to use the shared folder you created earlier. Enter the IP address of your printer and any other required settings, such as printer model or driver.
    12. Save the settings and exit the printer sharing configuration.
    13. Test the printer connection. From any computer on the network, try to add a new printer and search for network printers. Your printer should appear in the list of available printers. Select it and follow the on-screen instructions to install the printer driver.
    14. Once the printer is successfully installed, you should be able to print to it from any computer on the network. You can also manage print jobs and monitor printer status through the Promise Vess 1830s web interface.

    That's it! You have now successfully connected a printer to the NAS Promise Vess 1830s. Remember to consult the NAS documentation or contact Promise Technology support for any specific instructions or troubleshooting related to your particular NAS model.

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