Accessing RAID Disk Files When NAS Promise VTrak M200p is Not Operational: Practical Steps

Has your NAS Promise VTrak M200p suddenly lost its network drive and you’re unsure what to do next? Did the RAID array collapse, making your files inaccessible? Is the device throwing errors during startup? Perhaps you accidentally rebuilt the RAID array or several hard drives failed at the same time?

Accessing RAID Disk Files When NAS Promise VTrak M200p is Not Operational: Practical Steps

Promise VTrak M200p NAS Data Recovery in 2025

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from an VTrak M200p. We’ll walk through the most common causes of failure and demonstrate proven methods to restore files from a lost or degraded RAID array.

Accessing RAID Disk Files When NAS Promise VTrak M200p is Not Operational: Practical Steps

RAID Recovery™ 2.8
Recover data from damaged RAID arrays inaccessible from a computer.
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Why Regular Data Recovery Tools Can’t Restore Files from RAID

Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.

This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.

Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like Promise often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.

Can the use of multiple NAS Promise VTrak M200p devices in a backup or replication configuration mitigate data loss risks?

Yes, the use of multiple NAS Promise VTrak M200p devices in a backup or replication configuration can help mitigate data loss risks.

By using multiple devices, you can distribute and replicate your data across multiple storage systems, reducing the risk of complete data loss due to hardware failures or disasters. If one device fails, you can still access your data from the replicated copies on the other devices.

Additionally, you can set up regular backups to these devices, ensuring that your data is regularly and securely stored in multiple locations. This provides an additional layer of protection against data loss, as you can restore your data from the backups in case of accidental deletion, corruption, or other data loss scenarios.

Overall, using multiple NAS Promise VTrak M200p devices in a backup or replication configuration helps to enhance data availability, reliability, and resilience, reducing the risks associated with data loss.

How to Remove Hard Disks from Your NAS and Connect Them to a PC

Although the NAS VTrak M200p can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:

  1. Power off the NAS and disconnect it from the power source.

    WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.

  2. Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.

  3. Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.

  4. Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Step-by-Step Data Recovery with Hetman RAID Recovery

Hetman Raid Recovery

This program restores data from damaged RAID arrays and is fully compatible with Promise VTrak M200p. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

VTrak M200p has 8 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

How to Safely Recover Data from Disk Images

This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:

  • Overwriting during the recovery process;
  • Additional data loss caused by bad sectors;
  • User errors.

To create a disk image, follow these steps:

  1. Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.

  2. In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.

  3. When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

    Hetman RAID Recovery: Image Creation Wizard
  4. Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

    Hetman RAID Recovery: Choose a disk or save the image via FTP

Where Are the User’s Files Actually Stored?

The Promise VTrak M200p network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

RAID Recovery Software: Detailed Comparison

Product Operating system RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows, Linux, MacOS Yes, over 100 controllers FAT, exFAT, NTFS, ReFS, APFS, HFS+, Ext4, Ext3, Ext2, ReiserFS, Btrfs, VMFS, Hikvision, XFS, UFS, ZFS Yes Yes Yes
DiskInternals RAID Recovery Windows Yes, over 10 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS VTrak M200p, feel free to leave a comment!
  • Robert Lockheart
    Robert Lockheart 8.09.2023 04:39 #
    Can data recovery from a NAS Promise VTrak M200p device be done if the device is experiencing intermittent connectivity issues?
    • Hetman Software
      Hetman Software 8.09.2023 04:59 #

      Data recovery from a NAS device like the Promise VTrak M200p can be challenging if the device is experiencing intermittent connectivity issues. However, it may still be possible to recover the data depending on the specific situation.

      Here are a few steps you can take to attempt data recovery:

      1. Troubleshoot the connectivity issues: Before attempting data recovery, try to resolve the connectivity issues with the NAS device. Check the network cables, restart the device, and ensure that the network configuration is correct. If possible, try connecting the device directly to a computer to eliminate any network-related problems.
      2. Use data recovery software: If the connectivity issues persist, you can try using data recovery software designed to recover data from NAS devices. These tools can scan the device and attempt to recover lost or deleted files. However, the success of data recovery depends on the severity of the connectivity issues and the state of the device.
      3. Seek professional data recovery services: If the above steps do not work or if the data on the NAS device is critical, it is recommended to seek professional data recovery services. Data recovery experts have specialized tools and techniques to recover data from faulty NAS devices. They can disassemble the device, repair any hardware issues, and extract the data using specialized methods.

      It's important to note that data recovery can be a complex process, and there is no guarantee of success, especially if the device is experiencing intermittent connectivity issues. Therefore, it's crucial to have regular backups of your data to avoid data loss situations.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • What are the necessary steps to physically set up a NAS Promise VTrak M200p at home?

    Setting up a NAS Promise VTrak M200p at home involves several steps. Here is a general outline of the necessary steps:

    1. Unboxing: Unpack the NAS Promise VTrak M200p and ensure that all the components are present, including the enclosure, hard drives, power cables, and any necessary documentation or software.
    2. Rack or Placement: Decide whether you want to rack-mount the NAS or place it on a flat surface. If rack-mounting, ensure you have a suitable rack available.
    3. Hard Drive Installation: Open the NAS enclosure and install the hard drives according to the manufacturer's instructions. Ensure that the drives are properly connected and secured in their respective drive bays.
    4. Connect Power: Connect the power cables to the NAS and plug it into a power outlet. Ensure that the power source is stable and reliable.
    5. Network Connection: Connect an Ethernet cable from your home network or router to the NAS device. Ensure that the cable is securely connected to both the NAS and the network device.
    6. Configuration: Power on the NAS and wait for it to boot up. Access the NAS management interface using a web browser on a computer connected to the same network. Follow the setup wizard or manual to configure the NAS, including network settings, RAID configuration, and user accounts.
    7. RAID Configuration: Decide on the RAID level you want to use for your NAS (e.g., RAID 0, RAID 1, RAID 5, etc.). Configure the NAS to use the desired RAID level, which may involve selecting the appropriate settings in the management interface.
    8. Network Sharing: Set up network sharing protocols such as SMB (Windows file sharing) or NFS (Unix file sharing) to allow other devices on the network to access the NAS storage.
    9. Data Backup: Consider setting up a backup strategy to protect your data. This may involve backing up the NAS to an external drive, cloud storage, or another NAS.
    10. Testing: Once the initial setup is complete, test the NAS by transferring files, accessing shared folders, and performing other typical operations to ensure it is functioning correctly.

    It is important to note that these steps are a general guideline, and the specific steps may vary depending on the model and firmware version of the NAS Promise VTrak M200p. It is recommended to refer to the manufacturer's documentation and user manual for detailed instructions specific to your device.

  • How do you configure the network settings and connect the NAS Promise VTrak M200p to your home network?

    To configure the network settings and connect the NAS Promise VTrak M200p to your home network, you can follow these steps:

    1. Connect the NAS device to your home network using an Ethernet cable. Plug one end of the cable into the Ethernet port on the NAS device and the other end into an available Ethernet port on your router or switch.
    2. Power on the Promise VTrak M200p NAS device by connecting it to a power source.
    3. On a computer connected to the same network, open a web browser and enter the IP address of the NAS device. The default IP address is often printed on a label on the device or mentioned in the user manual. If you can't find it, you may need to use a network scanning tool to discover the IP address.
    4. Once you enter the IP address in the browser, you should be directed to the web-based management interface of the NAS device.
    5. Log in to the management interface using the default username and password. Again, these credentials are usually mentioned in the user manual or on the device itself. It is recommended to change the default password for security purposes.
    6. Once logged in, you can configure the network settings of the NAS device. This may include setting a static IP address, configuring DNS settings, and specifying other network parameters. Consult the user manual or the manufacturer's documentation for detailed instructions on how to configure the network settings specific to your NAS model.
    7. Save the network settings and restart the NAS device for the changes to take effect.
    8. After the device restarts, it should be connected to your home network. You can access the NAS device from any computer or device connected to the same network by entering its IP address in a file explorer or using the provided software from the manufacturer.

    Note: It is recommended to consult the user manual or contact Promise Technology support for specific instructions and troubleshooting steps for your particular NAS model.

  • What software or tools are required to properly set up and manage a NAS Promise VTrak M200p at home?

    To properly set up and manage a NAS Promise VTrak M200p at home, you will need the following software and tools:

    1. Promise Utility: This is the primary software provided by Promise Technology for managing their VTrak storage systems. It allows you to configure, monitor, and manage the VTrak M200p NAS.
    2. Web-based Management Interface: The VTrak M200p also provides a web-based management interface that can be accessed through a web browser. This interface allows you to perform various management tasks, including system configuration, user management, and monitoring.
    3. Network Connection: You will need a network connection, preferably a Gigabit Ethernet connection, to connect the VTrak M200p to your home network. This can be achieved using an Ethernet cable and a network switch or router.
    4. Workstation or Computer: You will need a computer or workstation to access the Promise Utility software or the web-based management interface. This can be a Windows, macOS, or Linux-based system.
    5. RAID Configuration Software: The VTrak M200p supports various RAID configurations. Depending on your requirements, you may need RAID configuration software to set up and manage the RAID levels on the NAS. This software is often provided by the NAS manufacturer or can be included within the Promise Utility.
    6. Hard Drives: The VTrak M200p is a diskless NAS, which means you will need to install hard drives into the device to create storage capacity. Ensure you have compatible hard drives that meet the requirements specified by Promise Technology.
    7. Screwdriver: A screwdriver may be required to install the hard drives into the drive bays of the VTrak M200p. The specific type of screwdriver required will depend on the drive bay design of the NAS.
    8. Power Source: Ensure you have a suitable power source or power strip to connect the VTrak M200p. It is important to have a stable power supply to avoid any potential data loss or hardware damage.

    It is recommended to refer to the user manual or documentation provided by Promise Technology for detailed instructions on setting up and managing the VTrak M200p NAS at home.