How to recover data from Rasilient Pixel Stor PS5012 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Rasilient Pixel Stor PS5012

Rasilient Pixel Stor PS5012 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from Pixel Stor PS5012.

How to recover data from NAS Rasilient Pixel Stor PS5012

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Rasilient also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

What are the risks of data loss due to firmware or software malfunctions in NAS Rasilient Pixel Stor PS5012 devices?

The risks of data loss due to firmware or software malfunctions in NAS Rasilient Pixel Stor PS5012 devices can include:

  1. Data corruption: Firmware or software malfunctions can lead to data corruption, making the stored data inaccessible or unusable.
  2. Data deletion: Malfunctions can cause accidental deletion of data, resulting in permanent loss if proper backups are not in place.
  3. System crashes: Firmware or software issues can cause the NAS device to crash, potentially leading to data loss if the system is not properly recovered.
  4. Incomplete backups: If the malfunction affects the backup process, backups may not be completed successfully, leaving the data vulnerable to loss.
  5. Disk failures: Firmware or software malfunctions can put excessive stress on the hard drives, leading to increased chances of disk failures and subsequent data loss.
  6. Inability to access data: Malfunctions can result in the NAS device becoming inaccessible, preventing users from accessing their stored data until the issue is resolved.
  7. Security vulnerabilities: Firmware or software malfunctions can create security vulnerabilities, potentially leading to unauthorized access or data breaches, which could result in data loss.

It is important to regularly update firmware and software, maintain proper backups, and monitor the health of the NAS device to mitigate these risks and minimize the chances of data loss.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS Pixel Stor PS5012 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Rasilient Pixel Stor PS5012. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Rasilient

How to recover data from a Rasilient

Pixel Stor PS5012 has 12 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 5;
  • RAID 6;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Rasilient Pixel Stor PS5012 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Pixel Stor PS5012, feel free to leave a comment!
  • Marshall Bristow
    Marshall Bristow 9.09.2023 05:54 #
    Are there any specific encryption methods used in NAS Rasilient Pixel Stor PS5012 devices that may affect data recovery?
    • Hetman Software
      Hetman Software 9.09.2023 07:03 #

      Rasilient Pixel Stor PS5012 devices use standard encryption methods such as AES (Advanced Encryption Standard) to protect data. AES is a widely accepted and secure encryption algorithm. While encryption can make data recovery more difficult, it does not necessarily prevent data recovery entirely.

      If the encryption keys are properly managed and secured, data recovery may be challenging without the correct keys or passwords. However, if the encryption keys are compromised or lost, it may become extremely difficult or even impossible to recover the encrypted data.

      It is important to note that the specific implementation and management of encryption on Rasilient Pixel Stor PS5012 devices may vary. It is recommended to consult the device's documentation or contact Rasilient's support for precise information regarding encryption and its potential impact on data recovery.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • What are the key features and capabilities of the Rasilient Pixel Stor PS5012 NAS for data backup?

    The Rasilient Pixel Stor PS5012 NAS offers several key features and capabilities for data backup:

    1. High Storage Capacity: The PS5012 NAS provides a large storage capacity, allowing for the backup and storage of significant amounts of data.
    2. Data Redundancy: The NAS supports RAID (Redundant Array of Independent Disks) configurations, ensuring data redundancy and protection against drive failures. This feature helps to prevent data loss and maintain data integrity.
    3. Scalability: The PS5012 NAS is designed to be easily scalable, allowing for the addition of more storage capacity as per the organization's growing backup needs. This ensures that the NAS can adapt to changing data storage requirements.
    4. High Performance: The NAS is equipped with powerful hardware components and optimized software, enabling it to deliver high-performance data backup operations. This ensures that backups can be completed quickly and efficiently.
    5. Data Deduplication and Compression: The PS5012 NAS supports data deduplication and compression techniques, which help to reduce storage space requirements. This feature is particularly useful for organizations with large amounts of repetitive or redundant data.
    6. Data Protection: The NAS offers various data protection mechanisms, including encryption and access controls, to ensure the security and confidentiality of backed-up data. This helps to prevent unauthorized access and data breaches.
    7. Centralized Management: The PS5012 NAS can be centrally managed through a user-friendly interface, allowing administrators to easily configure and monitor data backup operations. This simplifies the management of backups across multiple systems or locations.
    8. Data Replication: The NAS supports data replication, enabling the creation of offsite backups or disaster recovery copies. This feature ensures that data remains available even in the event of a site failure or natural disaster.
    9. Integration with Backup Software: The PS5012 NAS is compatible with various backup software solutions, allowing organizations to leverage their existing backup infrastructure and workflows. This ensures seamless integration and compatibility with existing backup processes.

    Overall, the Rasilient Pixel Stor PS5012 NAS offers a robust and feature-rich solution for data backup, providing high storage capacity, data redundancy, scalability, performance, and data protection mechanisms.

  • How does the Rasilient Pixel Stor PS5012 NAS ensure data integrity and reliability during backup operations?

    The Rasilient Pixel Stor PS5012 NAS ensures data integrity and reliability during backup operations through several mechanisms:

    1. RAID Technology: The PS5012 NAS utilizes RAID (Redundant Array of Independent Disks) technology, which combines multiple hard drives into a single logical unit. RAID levels such as RAID 5 or RAID 6 provide data redundancy, allowing for the reconstruction of data in case of a disk failure. This ensures that data remains intact and accessible even if one or more drives fail during backup operations.
    2. Hot-Swappable Drives: The PS5012 NAS supports hot-swappable drives, meaning that failed drives can be replaced without shutting down the system. This minimizes downtime and ensures continuous backup operations without compromising data integrity or reliability.
    3. Data Scrubbing: The PS5012 NAS employs data scrubbing techniques to detect and correct any inconsistencies or errors in stored data. By periodically scanning and verifying data integrity, the system can identify and repair any potential issues, ensuring that the data remains accurate and reliable during backup operations.
    4. Snapshot Technology: The PS5012 NAS supports snapshot technology, which allows for the creation of point-in-time copies of data. These snapshots capture the state of the data at a specific moment, providing a reliable backup point. In case of any data corruption or accidental deletion during backup operations, snapshots can be used to restore the data to a previous known good state.
    5. Data Deduplication and Compression: The PS5012 NAS employs data deduplication and compression techniques to optimize storage capacity and network bandwidth utilization during backup operations. By eliminating redundant data and compressing the remaining data, the system reduces the storage requirements and accelerates backup processes. This ensures that backup operations are completed efficiently and reliably without compromising data integrity.

    Overall, the combination of RAID technology, hot-swappable drives, data scrubbing, snapshot technology, and data deduplication/compression ensures that the Rasilient Pixel Stor PS5012 NAS maintains data integrity and reliability during backup operations, minimizing the risk of data loss or corruption.

  • Can you explain the process of setting up and configuring data backup on the Rasilient Pixel Stor PS5012 NAS?

    To set up and configure data backup on the Rasilient Pixel Stor PS5012 NAS, you can follow these steps:

    1. Connect the NAS to your network: Connect the NAS to your network using an Ethernet cable. Ensure that the NAS and your computer are on the same network subnet.
    2. Access the NAS web interface: Open a web browser on your computer and enter the IP address of the NAS in the address bar. Press Enter to access the web interface.
    3. Login to the NAS: Enter the username and password for the NAS to log in. If you haven't set up a username and password, you can use the default credentials provided by Rasilient.
    4. Navigate to the Backup section: Once logged in, navigate to the Backup section in the NAS web interface. The exact location may vary depending on the firmware version or interface layout.
    5. Select Backup Source: Choose the files, folders, or volumes that you want to back up. You can typically select specific folders or entire volumes.
    6. Choose Backup Destination: Select the backup destination where the data will be stored. This can be an external USB drive, another NAS, or a cloud storage service. Ensure that the destination has enough free space to accommodate the backup.
    7. Configure Backup Schedule: Set up a backup schedule according to your requirements. You can choose to run backups continuously, hourly, daily, weekly, or at specific intervals. Specify the time and frequency for the backup to occur.
    8. Set Backup Options: Configure additional backup options such as compression, encryption, and incremental backups. These options may vary depending on the NAS firmware and features.
    9. Start the Backup: Once all the settings are configured, start the backup process. The NAS will begin copying the selected data to the specified backup destination.
    10. Monitor Backup Progress: You can monitor the backup progress and view any error messages or notifications in the NAS web interface. This will help ensure that the backup process is running smoothly.

    It's important to consult the user manual or documentation provided by Rasilient for specific instructions related to your NAS model, as the process may vary slightly.

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