How to recover data from Synology ioSafe 213 NAS

Is your network drive gone, and you are wondering what to do? Has a RAID system crashed, and your files are no longer accessible? Does your device display an error while booting? Have you accidentally rebuilt your RAID system? Are several hard disks out of order?

How to recover data from NAS Synology ioSafe 213

Synology ioSafe 213 NAS Data Recovery in 2024

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from ioSafe 213.

How to recover data from NAS Synology ioSafe 213

Recover data from damaged RAID arrays inaccessible from a computer.

Why can’t ordinary software tools restore files from RAID?

Conventional hard disks keep user’s data by writing it to their surface in a consecutive way, and this is how an entire file is stored on a single hard disk. However, when data is written to a RAID system, a file is divided into several parts. Then these parts are written consecutively to all hard disks within such array. The size of such parts may range from 2 KB to 2 MB, so each file is stored on several hard disks at the same time.

Such approach helps to speed up read and write operations, and it is evident that saving two parts of a file having the size of 1 GB to two hard disks simultaneously is much faster than saving the same 1 GB of data to one hard disk. However, this peculiarity makes file recovery more complicated.

Various RAID levels store information in different ways. Additionally, manufacturers like Synology also introduce some modifications to this process, and that is why data can be written to hard disk in a wide variety of ways.

Are there any data storage capacity limitations that can impact data loss risks for NAS Synology ioSafe 213 devices?

Yes, there are data storage capacity limitations that can impact data loss risks for NAS Synology ioSafe 213 devices. The primary limitation is the physical storage capacity of the device itself. The ioSafe 213 has a maximum storage capacity of 32TB, which means that if you exceed this capacity, you will not be able to store any more data on the device.

Additionally, there are other factors that can increase the risk of data loss, such as inadequate backup strategies or failure to regularly update and maintain the device's firmware and software. It is important to have a proper backup solution in place to mitigate the risk of data loss, as well as regularly monitor and maintain the device to ensure optimal performance and reliability.

Furthermore, it is worth noting that no storage device is completely immune to data loss risks. Even with the best precautions in place, there is always a possibility of hardware failure, natural disasters, or other unforeseen events that can result in data loss. Therefore, it is recommended to have multiple layers of backup and data redundancy to minimize the impact of such risks.

How to take hard disks out of the NAS and connect them to a PC?

Although NAS ioSafe 213 can be accessed over the network, you still need to take the hard disks out of the storage device and connect them to a Windows computer. Only in this case will the software be able to scan them properly. Here is what you should do:

  1. Turn off the storage and disconnect it from the power supply.

    WARNING! Before you start taking hard disks out of your NAS device, read the manual carefully. Incorrect actions may damage your network-attached storage and/or the hard disks within the RAID system.

  2. Take the hard disks out of the NAS one by one, carefully removing them from their slots. Remember that the disks are extremely vulnerable: hitting or dropping them may result in serious physical damage.

  3. Make sure to mark each hard disk in accordance with how they were installed inside the NAS.

  4. Remove the hard disks and connect them to the computer. In this video, we have explored what ports are used to connect hard disks, and what to do if there are not enough ports or connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Restoring data with Hetman RAID Recovery

Hetman Raid Recovery

This program recovers data from damaged RAID arrays and is fully compatible with Synology ioSafe 213. The hard disks that make up the RAID contain technical information about the algorithm used to save files. When launched, Hetman RAID Recovery reads this information and puts the damaged array together. Then you can open the disk and save your files. Also, you can recover the files accidentally deleted from the network drive.

Go to view
How to recover data from a Synology

How to recover data from a Synology

ioSafe 213 has 2 HDD slots, and it supports the following array types:

  • Synology Hybrid RAID;
  • RAID 1;
  • RAID 0;
  • Basic;
  • JBOD;

NAS supports:

  • EXT4;
  • EXT3 (External Disk Only);
  • FAT32 (External Disk Only);
  • exFAT (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Only);

Safe recovery from disk images

This utility lets you save an entire copy of the disk to file and then work with this image instead of the actual disk. Such feature helps to protect data on the disk from:

  • Overwriting during the recovery process;
  • Loss resulting from bad sectors;
  • User mistakes.

To create an image, do the following:

  1. Make sure that you have enough free space to save the image. The image file size usually equals the disk size.

  2. Select the disk in the main window, and choose from the menu ToolsSave Disk. You can select multiple disks to be saved.

  3. When the image creation wizard starts, you can choose to save the entire disk or select only a part of it. Specify the parameters and click Next.

    Hetman Raid Recovery: Image Creation Wizard
  4. At this stage, you need to choose a directory where to save the image. Choose any disk connected to this PC, or save the image by FTP.

    Hetman Raid Recovery: hoose any disk connected to this PC, or save the image by FTP

Where are user’s files stored?

The Synology ioSafe 213 network-attached storage keeps DSM (DiskStation Manager) operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

Comparison of software for RAID recovery

Product Operating system License type RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
DiskInternals RAID Recovery Windows Paid Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Paid Yes, over 200 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Paid Yes, over 1,000 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Paid Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Free Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes


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Comments (1)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS ioSafe 213, feel free to leave a comment!
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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.


Questions and answers

  • What are the main features and capabilities of the NAS Synology ioSafe 213 that make it suitable for a surveillance system?

    The NAS Synology ioSafe 213 has several features and capabilities that make it suitable for a surveillance system:

    1. Rugged and durable design: The ioSafe 213 is built with a fireproof and waterproof enclosure, ensuring the safety and protection of the stored surveillance data even in extreme conditions.
    2. High storage capacity: It supports up to two hard drives, allowing for a large amount of storage space to store surveillance footage and recordings.
    3. Advanced data protection: The NAS comes with RAID support, allowing for data redundancy and protection against drive failures. It also supports data encryption to safeguard sensitive surveillance footage.
    4. Surveillance Station: The ioSafe 213 is compatible with Synology's Surveillance Station software, which provides a comprehensive surveillance management system. It allows users to monitor and manage multiple IP cameras, schedule recordings, and perform advanced video analytics.
    5. Mobile access and notifications: The NAS supports mobile apps for iOS and Android devices, enabling users to access live surveillance feeds and receive notifications on their smartphones or tablets.
    6. Flexible storage management: The ioSafe 213 offers various storage management features, such as flexible volume creation, disk quotas, and support for third-party backup solutions, ensuring efficient storage utilization and backup options.
    7. Integration with other security systems: It can integrate with other security systems and devices, such as access control systems, alarm systems, and motion sensors, providing a comprehensive security solution.
    8. Easy setup and management: The NAS has an intuitive web-based interface, making it easy to set up and manage the surveillance system. It also supports automatic firmware updates, ensuring the system is up-to-date with the latest features and security patches.

    Overall, the rugged design, high storage capacity, advanced data protection, surveillance management software, and integration capabilities make the NAS Synology ioSafe 213 a suitable choice for a surveillance system.

  • How does the NAS Synology ioSafe 213 ensure data security and protection for surveillance footage?

    The NAS Synology ioSafe 213 ensures data security and protection for surveillance footage through several features:

    1. Robust Hardware: The ioSafe 213 is built with a rugged and fireproof design, providing physical protection against disasters like fires, floods, and other potential hazards. It can withstand extreme temperatures, water submersion, and physical impact, ensuring the safety of the hard drives and the data stored within.
    2. RAID Protection: The device supports RAID configurations, such as RAID 1 or RAID 5, which provide data redundancy. In case of a hard drive failure, data remains accessible and can be rebuilt onto a new drive without any loss. This redundancy helps protect against data loss and ensures continuous access to surveillance footage.
    3. Encryption: The ioSafe 213 supports AES 256-bit encryption, which allows users to encrypt their surveillance footage and other data stored on the device. This ensures that even if the device is stolen or accessed by unauthorized individuals, the data remains secure and inaccessible without the encryption key.
    4. User Access Control: The NAS offers comprehensive user access control mechanisms, allowing administrators to set permissions and access levels for different users or groups. This ensures that only authorized individuals can access and manage the surveillance footage, reducing the risk of unauthorized access or tampering.
    5. Data Backup and Replication: The ioSafe 213 supports various backup and replication options, allowing users to create multiple copies of their surveillance footage. This can include scheduled backups to external devices, cloud storage, or remote NAS devices. By having multiple copies of the data, it provides an extra layer of protection against data loss due to hardware failure or disasters.
    6. Surveillance Station: Synology's Surveillance Station software is integrated with the ioSafe 213, providing a comprehensive surveillance management solution. It offers features like live view, recording, and playback, as well as advanced security settings like motion detection, event notifications, and camera access control. This software ensures the security and management of surveillance footage within the NAS.

    By combining these features, the NAS Synology ioSafe 213 ensures data security and protection for surveillance footage, safeguarding it against physical damage, unauthorized access, data loss, and other potential risks.

  • Can the NAS Synology ioSafe 213 be easily integrated with existing surveillance cameras and software?

    Yes, the NAS Synology ioSafe 213 can be easily integrated with existing surveillance cameras and software. It is compatible with a wide range of IP cameras from various manufacturers. Synology offers its own Surveillance Station software, which provides a user-friendly interface for managing and recording footage from multiple cameras. Additionally, the NAS supports popular third-party surveillance software such as Milestone XProtect, Genetec, and more. The Synology ioSafe 213 is designed to work seamlessly with surveillance systems, making it a suitable choice for integrating with existing cameras and software.

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