How to Recover Lost Files from a NAS LaCie 1big Dock SSD Pro (STHW2000800 / STHW4000800)

Contents

• Why Regular Data Recovery Tools Can’t Restore Files from RAID
• Key Information About the NAS LaCie 1big Dock SSD Pro (STHW2000800 / STHW4000800)
• How to Remove Hard Disks from Your NAS and Connect Them to a PC
  • Step-by-Step Data Recovery with Hetman RAID Recovery
  • How to Safely Recover Data from Disk Images
  • Where Are the User’s Files Actually Stored?
  • RAID Recovery Software: Detailed Comparison

Why Regular Data Recovery Tools Can’t Restore Files from RAID

Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.

This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.

Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like LaCie often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.

How can the NAS LaCie 1big Dock SSD Pro (STHW2000800 / STHW4000800) device's CPU or processing power affect data transfer and potential loss?

The CPU or processing power of the NAS LaCie 1big Dock SSD Pro can have an impact on data transfer speeds and potential data loss in the following ways:

1. Data Transfer Speed: The CPU plays a crucial role in processing and managing data transfers. A more powerful CPU can handle data more efficiently, resulting in faster transfer speeds. If the CPU is underpowered or overwhelmed, it may struggle to keep up with high-speed data transfers, leading to slower transfer rates.
2. RAID Performance: The NAS LaCie 1big Dock SSD Pro supports RAID configurations for data redundancy and performance. The CPU's processing power can affect the performance of RAID setups, especially when rebuilding or synchronizing data across multiple drives. A faster CPU can handle the complex calculations involved in RAID operations more quickly, minimizing the time required for data synchronization and reducing the risk of data loss during the process.
3. Data Integrity and Error Correction: The CPU is responsible for error correction and ensuring data integrity during transfers. A more powerful CPU can perform error detection and correction more efficiently, reducing the chances of data corruption or loss during transfers. Inadequate processing power may result in errors going undetected or uncorrected, potentially leading to data loss or corruption.
4. Network and File System Processing: The CPU also handles network protocols and file system operations. A faster CPU can process network requests and file system operations more quickly, allowing for smoother data transfers and reducing the likelihood of data loss due to network bottlenecks or file system errors.

In summary, the CPU or processing power of the NAS LaCie 1big Dock SSD Pro can affect data transfer speeds, RAID performance, data integrity, and error correction capabilities. A more powerful CPU can improve these aspects, reducing the risk of data loss and ensuring smoother data transfers.

How to Remove Hard Disks from Your NAS and Connect Them to a PC

Although the NAS 1big Dock SSD Pro (STHW2000800 / STHW4000800) can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:

1. Power off the NAS and disconnect it from the power source.

   WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.

2. Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.

3. Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.

4. Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.

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   How to Order Remote Data Recovery

Step-by-Step Data Recovery with Hetman RAID Recovery

This program restores data from damaged RAID arrays and is fully compatible with LaCie 1big Dock SSD Pro (STHW2000800 / STHW4000800). Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.

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How to recover data from a LaCie

1big Dock SSD Pro (STHW2000800 / STHW4000800) has 1 HDD slots, and it supports the following array types:

• None;

NAS supports:

• exFAT, VFAT, FAT 12 / 16 / 32;
• NTFS / ReFS;
• APFS / HFS+;
• Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
• VMFS / HikvisionFS;

How to Safely Recover Data from Disk Images

This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:

• Overwriting during the recovery process;
• Additional data loss caused by bad sectors;
• User errors.

To create a disk image, follow these steps:

1. Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.

2. In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.

3. When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

   

4. Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

   

Where Are the User’s Files Actually Stored?

The LaCie 1big Dock SSD Pro (STHW2000800 / STHW4000800) network-attached storage keeps LaCie NAS OS operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

RAID Recovery Software: Detailed Comparison