Best Practices for Data Recovery from a Failed NAS Promise Vess 1730 RAID Configuration

Has your NAS Promise Vess 1730 suddenly lost its network drive and you’re unsure what to do next? Did the RAID array collapse, making your files inaccessible? Is the device throwing errors during startup? Perhaps you accidentally rebuilt the RAID array or several hard drives failed at the same time?

Best Practices for Data Recovery from a Failed NAS Promise Vess 1730 RAID Configuration

Promise Vess 1730 NAS Data Recovery in 2025

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from an Vess 1730. We’ll walk through the most common causes of failure and demonstrate proven methods to restore files from a lost or degraded RAID array.

Best Practices for Data Recovery from a Failed NAS Promise Vess 1730 RAID Configuration

RAID Recovery™ 2.8
Recover data from damaged RAID arrays inaccessible from a computer.
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Why Regular Data Recovery Tools Can’t Restore Files from RAID

Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.

This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.

Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like Promise often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.

Can implementing user quotas or permissions help prevent accidental data loss on NAS Promise Vess 1730 devices?

Yes, implementing user quotas and permissions can help prevent accidental data loss on NAS Promise Vess 1730 devices. User quotas allow administrators to set limits on the amount of storage space each user can consume on the NAS device. By setting appropriate quotas, administrators can ensure that users do not consume excessive storage space, which could lead to accidental data loss due to running out of storage capacity.

Additionally, implementing user permissions allows administrators to control who can access and modify data on the NAS device. By assigning appropriate permissions to users, administrators can prevent unauthorized access and accidental deletion or modification of critical data. Users can be granted read-only access or limited write access based on their roles and responsibilities.

By combining user quotas and permissions, administrators can enforce storage limits and control access to data, reducing the risk of accidental data loss on NAS Promise Vess 1730 devices.

How to Remove Hard Disks from Your NAS and Connect Them to a PC

Although the NAS Vess 1730 can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:

  1. Power off the NAS and disconnect it from the power source.

    WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.

  2. Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.

  3. Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.

  4. Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Step-by-Step Data Recovery with Hetman RAID Recovery

Hetman Raid Recovery

This program restores data from damaged RAID arrays and is fully compatible with Promise Vess 1730. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

Vess 1730 has 16 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

How to Safely Recover Data from Disk Images

This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:

  • Overwriting during the recovery process;
  • Additional data loss caused by bad sectors;
  • User errors.

To create a disk image, follow these steps:

  1. Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.

  2. In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.

  3. When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

    Hetman RAID Recovery: Image Creation Wizard
  4. Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

    Hetman RAID Recovery: Choose a disk or save the image via FTP

Where Are the User’s Files Actually Stored?

The Promise Vess 1730 network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

RAID Recovery Software: Detailed Comparison

Product Operating system RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows, Linux, MacOS Yes, over 100 controllers FAT, exFAT, NTFS, ReFS, APFS, HFS+, Ext4, Ext3, Ext2, ReiserFS, Btrfs, VMFS, Hikvision, XFS, UFS, ZFS Yes Yes Yes
DiskInternals RAID Recovery Windows Yes, over 10 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Vess 1730, feel free to leave a comment!
  • Jake Findley
    Jake Findley 7.09.2023 23:43 #
    Can data recovery from a NAS Promise Vess 1730 device be performed if there are issues with the network connectivity?
    • Hetman Software
      Hetman Software 8.09.2023 00:00 #

      Yes, data recovery from a NAS Promise Vess 1730 device can still be performed even if there are issues with network connectivity. The Promise Vess 1730 is a hardware-based storage system, and data recovery can be done by directly accessing the hard drives within the device.

      If there are network connectivity issues, you can connect the hard drives to a different computer or a data recovery tool that supports NAS drive recovery. By bypassing the network connectivity, you can access the data directly from the hard drives and perform the necessary recovery procedures.

      It is recommended to consult with a professional data recovery service or contact Promise Technology support for specific guidance and assistance in recovering data from a Promise Vess 1730 device.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • How does the NAS Promise Vess 1730 enhance internet access capabilities for businesses?

    The NAS Promise Vess 1730 does not directly enhance internet access capabilities for businesses. It is a network-attached storage (NAS) system designed to provide centralized storage and data management solutions for businesses.

    However, having a reliable and efficient storage system like the NAS Promise Vess 1730 can indirectly contribute to enhancing internet access capabilities for businesses in the following ways:

    1. Improved File Sharing: The NAS system allows businesses to store and share files centrally, making it easier for employees to access and collaborate on documents. This can enhance productivity and efficiency, which indirectly impacts internet access capabilities by reducing the time spent searching for files or waiting for them to download/upload.
    2. Data Backup and Recovery: The NAS system offers data backup and recovery features, ensuring critical business data is protected and easily recoverable in case of any data loss. This reduces the risk of downtime and the need for extensive internet access during recovery processes.
    3. Virtualization Support: The NAS Promise Vess 1730 is compatible with virtualization technologies, allowing businesses to create virtual machines (VMs) and run applications within the NAS system. This can help optimize resource utilization and reduce the dependency on internet access for running certain applications.
    4. Remote Access and Collaboration: Many NAS systems, including the Vess 1730, offer remote access capabilities. This enables employees to access files and data stored on the NAS from anywhere with an internet connection. It promotes remote collaboration and eliminates the need for constant internet access to transfer files via email or other cloud-based services.

    While the NAS Promise Vess 1730 may not directly enhance internet access capabilities, it provides a robust storage solution that can indirectly improve productivity, data management, and collaboration within a business, which can positively impact overall internet usage.

  • What are the key features and benefits of the NAS Promise Vess 1730 in terms of internet connectivity?

    The NAS Promise Vess 1730 offers several key features and benefits in terms of internet connectivity:

    1. High-speed connectivity: The Vess 1730 supports Gigabit Ethernet connectivity, allowing for fast and reliable internet connections. This ensures quick data transfer rates and smooth network performance.
    2. Multiple network interfaces: It is equipped with multiple network interfaces, including dual Gigabit Ethernet ports. This allows for link aggregation, load balancing, and failover, ensuring uninterrupted internet connectivity.
    3. Network redundancy: The Vess 1730 supports network redundancy through its multiple network interfaces. In case one network connection fails, the system automatically switches to the secondary connection, ensuring continuous internet connectivity.
    4. Advanced networking protocols: It supports various advanced networking protocols such as TCP/IP, DHCP, DNS, and VLAN. These protocols help in efficient network management, addressing, and communication between devices.
    5. Remote access and management: The Vess 1730 offers remote access and management capabilities, allowing users to access and manage their data and network settings from anywhere via the internet. This feature is particularly beneficial for remote offices or users who need to access their data while on the go.
    6. Scalability and flexibility: The Vess 1730 is designed to be scalable and flexible, supporting multiple expansion options. This allows users to easily expand their network infrastructure as their needs grow, ensuring seamless internet connectivity for future requirements.
    7. Enhanced security: It provides advanced security features such as firewall, VPN support, and access control, ensuring secure internet connectivity. These features protect the network from unauthorized access and potential threats, safeguarding data and network integrity.
    8. Quality of Service (QoS): The Vess 1730 supports QoS, allowing users to prioritize internet traffic and allocate bandwidth based on their requirements. This ensures that critical applications or services receive the necessary network resources, optimizing internet connectivity for specific needs.

    Overall, the NAS Promise Vess 1730 offers reliable, high-speed, and secure internet connectivity with advanced networking features, making it suitable for various business and enterprise environments.

  • How does the NAS Promise Vess 1730 ensure secure and reliable internet access for organizations?

    The NAS Promise Vess 1730 ensures secure and reliable internet access for organizations through several features and functionalities:

    1. Redundant Network Connectivity: The Vess 1730 is equipped with multiple network interface ports, allowing organizations to establish redundant internet connections. This ensures uninterrupted internet access even if one connection fails.
    2. Load Balancing: The device supports load balancing, which distributes network traffic across multiple internet connections. This optimizes bandwidth utilization and prevents any single connection from being overwhelmed, ensuring reliable and efficient internet access.
    3. Quality of Service (QoS): The Vess 1730 incorporates QoS capabilities, enabling organizations to prioritize internet traffic based on their specific requirements. This ensures that critical applications or services receive sufficient bandwidth and are not affected by other non-essential network activities.
    4. Virtual Private Network (VPN) Support: The device offers VPN support, allowing organizations to establish secure connections over the internet. This enables remote employees or branch offices to securely access the organization's network resources, ensuring data privacy and integrity.
    5. Firewall and Security Features: The Vess 1730 includes built-in firewall capabilities to protect the organization's network from unauthorized access and potential threats. It can be configured to filter and block certain types of network traffic, ensuring a secure internet environment.
    6. Intrusion Detection and Prevention System (IDPS): The device may include IDPS functionality, which monitors network traffic for any suspicious or malicious activities. It can detect and prevent potential attacks, ensuring the organization's network remains secure and reliable.
    7. Bandwidth Management: The Vess 1730 allows organizations to manage and control bandwidth usage effectively. It provides features such as bandwidth shaping and traffic prioritization, enabling organizations to allocate resources as per their specific needs and ensure reliable internet access for critical applications.

    Overall, the NAS Promise Vess 1730 combines various security and networking features to ensure secure and reliable internet access for organizations, minimizing downtime and protecting against potential threats.